Re: Software search
On 1/17/06, mike shlitz <[EMAIL PROTECTED]> wrote: Hi,I'm interested in recommendations/opinions of twotypes of software, something that can be used togenerate "trouble tickets" and another that can takelog data from server/network feedback and arrange it into a nice report format suitable for sending to acustomer. Any advice or caveats would be greatlyappreciated.I've been happy with 'Big Sister' for system monitoring with graphs of historical data. It's not bad on alerting either. I've used Nagios which is good for alerting, but IMO really lacks on the historical graphs beyond running/not running.I've also used Cricket to do the graphing. Like Big Sister, it uses RRDtool for data collection/graphing. It doesn't have an agent to install on remote systems. It can use SNMP also. Because of the agent, I think Big Sister gathers better data. -- A strong conviction that something must be done is the parent of many bad measures. - Daniel Webster
Re: Software search
Request Tracker immediately comes to mind for the trouble-ticketing system. I've been using it a couple months now and it's great for that. As for the datalogging->graphing program, I don't have any suggestions. But I use Nagios for system monitoring, which can certainly do the datalogging part. It's nothing very presentable, but I'm sure anyone with a little graphics cleverness can program up a couple of nice SVG generators for the logs. -Neil On Tuesday 17 January 2006 12:11 am, mike shlitz wrote: > Hi, > > I'm interested in recommendations/opinions of two > types of software, something that can be used to > generate "trouble tickets" and another that can take > log data from server/network feedback and arrange it > into a nice report format suitable for sending to a > customer. Any advice or caveats would be greatly > appreciated. > > Thanks, > > Mike > > __ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > ___ > gnhlug-discuss mailing list > gnhlug-discuss@mail.gnhlug.org > http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Software search
-- Original message -- From: mike shlitz <[EMAIL PROTECTED]> > Hi, > > I'm interested in recommendations/opinions of two > types of software, something that can be used to > generate "trouble tickets" I usually suggest RT (Request Tracker). It's a very good CRM system that has web, email, and phone interface (if your phone system is Asterisk :-) > and another that can take > log data from server/network feedback and arrange it > into a nice report format suitable for sending to a > customer. Any advice or caveats would be greatly > appreciated. It depends on what you mean by format suitable for ... a customer'. I generally like my logs just as they are in syslog. But, you can always look at logcheck, BB, MRTG, or any other server/network monitoring tool that will produce reports. C-Ya, Kenny
Software search
Hi, I'm interested in recommendations/opinions of two types of software, something that can be used to generate "trouble tickets" and another that can take log data from server/network feedback and arrange it into a nice report format suitable for sending to a customer. Any advice or caveats would be greatly appreciated. Thanks, Mike __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
