Re: [GNC] invoice not showing sales in income account
That is very strange indeed. I don't recall any bugs where the free-form description would restrict or in any way influence the posting account selection. By chance, are you dealing with multiple currencies? That has caused restrictions for AR/AP accounts in the past, but it might also affect Income/Expense posting accounts for the line-items. I'm also pretty sure that was fixed after 4.4, so when you get a chance to upgrade, you may find everything works as expected. Customers/Vendors have a currency, as do accounts. Previous to the fix, you couldn't mix them. (without extra effort) Regards, Adrien On 5/23/23 2:54 PM, Thelma Sabim wrote: Thank you Vincent for the details and Murugan for the suggestion. V: I checked the account and it is like in your screenshot: no placeholder, no hidden. M: I tried to install a new version of GnuCash using flatpak, but there was an error regarding bubblewrap and I did not go further. Tax season is still "on" and I did not want to jeopardize more settings in my machine. I can wait a couple of months till Debian releases a new version hopefully with GnuCash 5.1 I decided to "play around" with one scratchy invoice and typed different services in the Description, like Proofing, Desktop editing, Translation, etc. Then, I jumped to the Income account field. Some of these services were classified as "income:interest income" or the field was frozen and did not accept clicks nor typing, but for some of them I could open the drop down menu and select the correct income:sales account. After deleting the incorrectly coded entries and keeping adding a couple of entries in the invoice, it seems that the issue is solved... at least for now. Thank you both for your time & help. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
Thank you Vincent for the details and Murugan for the suggestion. V: I checked the account and it is like in your screenshot: no placeholder, no hidden. M: I tried to install a new version of GnuCash using flatpak, but there was an error regarding bubblewrap and I did not go further. Tax season is still "on" and I did not want to jeopardize more settings in my machine. I can wait a couple of months till Debian releases a new version hopefully with GnuCash 5.1 I decided to "play around" with one scratchy invoice and typed different services in the Description, like Proofing, Desktop editing, Translation, etc. Then, I jumped to the Income account field. Some of these services were classified as "income:interest income" or the field was frozen and did not accept clicks nor typing, but for some of them I could open the drop down menu and select the correct income:sales account. After deleting the incorrectly coded entries and keeping adding a couple of entries in the invoice, it seems that the issue is solved... at least for now. Thank you both for your time & help. On Mon, May 22, 2023 at 10:13 PM Vincent Dawans wrote: > Thelma: > > Could your other income accounts somehow have been flagged as placeholder > accounts? This would explain why they don't show up in the invoice. > > If you go to the account list, and right-click on an income account that > you want to use in your invoice, what does it show when you select Edit > Account? Can you make sure Account Type is income and also placeholder and > hidden are not selected (see my attachment) > > Sincerely, > > Vincent Dawans > > On Mon, May 22, 2023 at 9:07 AM Murugan Muruganandam < > m.muruganan...@hotmail.com> wrote: > >> Thelma >> >> you can use Flatpak to install the latest version >> >> https://wiki.debian.org/GnuCash >> >> >> >> >> Saludos Cordiales >> >> >> Murugan >> >> >> > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
Thelma: Could your other income accounts somehow have been flagged as placeholder accounts? This would explain why they don't show up in the invoice. If you go to the account list, and right-click on an income account that you want to use in your invoice, what does it show when you select Edit Account? Can you make sure Account Type is income and also placeholder and hidden are not selected (see my attachment) Sincerely, Vincent Dawans On Mon, May 22, 2023 at 9:07 AM Murugan Muruganandam < m.muruganan...@hotmail.com> wrote: > Thelma > > you can use Flatpak to install the latest version > > https://wiki.debian.org/GnuCash > > > > > Saludos Cordiales > > > Murugan > > > From: Thelma Sabim > Sent: Monday, May 22, 2023 11:37 AM > To: gnucash-user@gnucash.org > Cc: Murugan Muruganandam > Subject: Re: [GNC] invoice not showing sales in income account > > Hi, > I am still searching what went wrong with my invoice screen causing only > one account to show in the Income Account field. > Since Debian repository does not offer newer version - still 4.4 - I am > considering downloading a new version from GnuCash site. I do not feel very > confident in doing so. I will wait if the group has another workaround. > Attached is the screenshot. I hope this may help you guys to tackle the > problem. > Thank you very much. > > -- > Thelma L Sabim > Tradutora Juramentada JUCEPAR > Certified Translator Eng < > Por > ABRATES, ATA > +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) > +1 (512) 837 5708 (US) > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
Thelma you can use Flatpak to install the latest version https://wiki.debian.org/GnuCash Saludos Cordiales Murugan From: Thelma Sabim Sent: Monday, May 22, 2023 11:37 AM To: gnucash-user@gnucash.org Cc: Murugan Muruganandam Subject: Re: [GNC] invoice not showing sales in income account Hi, I am still searching what went wrong with my invoice screen causing only one account to show in the Income Account field. Since Debian repository does not offer newer version - still 4.4 - I am considering downloading a new version from GnuCash site. I do not feel very confident in doing so. I will wait if the group has another workaround. Attached is the screenshot. I hope this may help you guys to tackle the problem. Thank you very much. -- Thelma L Sabim Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
Hi, I am still searching what went wrong with my invoice screen causing only one account to show in the Income Account field. Since Debian repository does not offer newer version - still 4.4 - I am considering downloading a new version from GnuCash site. I do not feel very confident in doing so. I will wait if the group has another workaround. Attached is the screenshot. I hope this may help you guys to tackle the problem. Thank you very much. -- *Thelma L Sabim* Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
hi Thelma i tried recreating your use case both in windows and linux, but both of them are working as expected. you can send screen shots as attachment to the group Saludos Cordiales Murugan From: Thelma Sabim Sent: Friday, May 19, 2023 1:13 PM To: Murugan Muruganandam Cc: gnucash-user@gnucash.org Subject: Re: [GNC] invoice not showing sales in income account Hi, sorry for the incomplete context. I am trying to issue an invoice using GnuCash 4.4 Build 2020-12-28 in Debian. I go to Business, select Customer > New Invoice, type the client name in Customer, their PO in Billing ID, select Terms, then click OK. When the invoice window opens, I type my service in Description, then I click on Income Account where I expect to see Income:Sales (as in previous invoices), but the software gives me only one option "Income: interest Income" and this is wrong. The arrow down button does not bring any other income account. Also, I think I had more options for the Action field; now it shws only one entry "Hours" and I have the impression that previously I could select "words"... but I do not recall how I (or the software) did that. I need some help in order to get the correct account in the Income Account field. Not sure if the group accepts a screenshot, but I can send one if necessary. Thank you. Thelma On Fri, May 19, 2023 at 11:32 AM Murugan Muruganandam mailto:m.muruganan...@hotmail.com>> wrote: hi Thelma can you please elaborate the issue step by step. where you are not able to see the income account Saludos Cordiales Murugan From: gnucash-user mailto:hotmail@gnucash.org>> on behalf of Thelma Sabim mailto:tlsa...@gmail.com>> Sent: Thursday, May 18, 2023 7:50 PM To: gnucash-user@gnucash.org<mailto:gnucash-user@gnucash.org> mailto:gnucash-user@gnucash.org>> Subject: [GNC] invoice not showing sales in income account Hi, I had set up my invoice to show "Income:sales" under Income Account. Today I tried to issue another invoice and the field only shows "Income:interest" and it seems to freeze when I click on the arrow down. Also, the field Action only shows 'hours'. Before I had the option for 'word'. I still can see my four invoices issued and correctly posted to Accounts Receivable and if I jump to invoices, they show Income:sales for Income account. What should I do? Recreate a new template for invoice? What options are available in this scenario? Thank you. -- *Thelma L Sabim* Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org<mailto:gnucash-user@gnucash.org> To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. -- Thelma L Sabim Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
Hi, sorry for the incomplete context. I am trying to issue an invoice using GnuCash 4.4 Build 2020-12-28 in Debian. I go to Business, select Customer > New Invoice, type the client name in Customer, their PO in Billing ID, select Terms, then click OK. When the invoice window opens, I type my service in Description, then I click on Income Account where I expect to see Income:Sales (as in previous invoices), but the software gives me only one option "Income: interest Income" and this is wrong. The arrow down button does not bring any other income account. Also, I think I had more options for the Action field; now it shws only one entry "Hours" and I have the impression that previously I could select "words"... but I do not recall how I (or the software) did that. I need some help in order to get the correct account in the Income Account field. Not sure if the group accepts a screenshot, but I can send one if necessary. Thank you. Thelma On Fri, May 19, 2023 at 11:32 AM Murugan Muruganandam < m.muruganan...@hotmail.com> wrote: > hi Thelma > > can you please elaborate the issue step by step. where you are not able to > see the income account > > > > Saludos Cordiales > > > Murugan > -- > *From:* gnucash-user hotmail@gnucash.org> on behalf of Thelma Sabim > *Sent:* Thursday, May 18, 2023 7:50 PM > *To:* gnucash-user@gnucash.org > *Subject:* [GNC] invoice not showing sales in income account > > Hi, > I had set up my invoice to show "Income:sales" under Income Account. Today > I tried to issue another invoice and the field only shows "Income:interest" > and it seems to freeze when I click on the arrow down. Also, the field > Action only shows 'hours'. Before I had the option for 'word'. > I still can see my four invoices issued and correctly posted to Accounts > Receivable and if I jump to invoices, they show Income:sales for Income > account. > What should I do? Recreate a new template for invoice? What options are > available in this scenario? > Thank you. > > -- > *Thelma L Sabim* > Tradutora Juramentada JUCEPAR > Certified Translator Eng < > Por > ABRATES, ATA > +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) > +1 (512) 837 5708 (US) > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > -- *Thelma L Sabim* Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] invoice not showing sales in income account
hi Thelma can you please elaborate the issue step by step. where you are not able to see the income account Saludos Cordiales Murugan From: gnucash-user on behalf of Thelma Sabim Sent: Thursday, May 18, 2023 7:50 PM To: gnucash-user@gnucash.org Subject: [GNC] invoice not showing sales in income account Hi, I had set up my invoice to show "Income:sales" under Income Account. Today I tried to issue another invoice and the field only shows "Income:interest" and it seems to freeze when I click on the arrow down. Also, the field Action only shows 'hours'. Before I had the option for 'word'. I still can see my four invoices issued and correctly posted to Accounts Receivable and if I jump to invoices, they show Income:sales for Income account. What should I do? Recreate a new template for invoice? What options are available in this scenario? Thank you. -- *Thelma L Sabim* Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
[GNC] invoice not showing sales in income account
Hi, I had set up my invoice to show "Income:sales" under Income Account. Today I tried to issue another invoice and the field only shows "Income:interest" and it seems to freeze when I click on the arrow down. Also, the field Action only shows 'hours'. Before I had the option for 'word'. I still can see my four invoices issued and correctly posted to Accounts Receivable and if I jump to invoices, they show Income:sales for Income account. What should I do? Recreate a new template for invoice? What options are available in this scenario? Thank you. -- *Thelma L Sabim* Tradutora Juramentada JUCEPAR Certified Translator Eng < > Por ABRATES, ATA +55 (41) 3276 5659 Cel: (41) 9 9676 7297 (BR) +1 (512) 837 5708 (US) ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
