Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Use certutil to get a hash and compare it with a known good copy.
Here is MD5 in Windows for the version of libgdk_pixbuf-2.0-0.dll that I
have on Windows 11 :
c:\Program Files (x86)\gnucash\bin>certutil -hashfile "c:\Program Files
(x86)\gnucash\bin\libgdk_pixbuf-2.0-0.dll" MD5
MD5 hash of c:\Program Files (x86)\gnucash\bin\libgdk_pixbuf-2.0-0.dll:
bcf374905e293167e7b25b766c09a64d
CertUtil: -hashfile command completed successfully.
c:\Program Files (x86)\gnucash\bin>
--
Message: 2
Date: Thu, 15 Sep 2022 09:24:10 -0500
From: Adrien Monteleone
To: gnucash-u...@lists.gnucash.org
Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
Windows 11
Message-ID:
Content-Type: text/plain; charset=UTF-8; format=flowed
Ah true, I forgot. And more than likely, the recommendation would be to try
v4.12 to see if the issue is resolved.
As for dll damage. Windows has the System File Checker. But I think that is
only for stock files. I'm not sure it works for 3rd party software.
I'd say the easiest route would be a full un-intstall and re-install of
GnuCash, but I think Richard has already done this a few times to no avail.
Regards,
Adrien
On 9/14/22 11:09 PM, David Carlson wrote:
> The developers are less than two weeks away from releasing 4.12, so
> they do not have much time for addressing this issue. It appears to
> be pointing to a dll, which is a Windows module. I don't know if
> Windows has a way to verify whether it is damaged or not.
--
___
gnucash-user mailing list
gnucash-user@gnucash.org
To update your subscription preferences or to unsubscribe:
https://lists.gnucash.org/mailman/listinfo/gnucash-user
-
Please remember to CC this list on all your replies.
You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Can you run following command in a command prompt and check info on that file: c: & cd \ & dir "libgdk-3-0.dll" /s It should output as follows: Volume in drive C is OS - WD SSD Volume Serial Number is 7266-A41F Directory of c:\Program Files (x86)\gnucash\bin 05/20/2022 03:21 AM 1,365,182 libgdk-3-0.dll 1 File(s) 1,365,182 bytes Total Files Listed: 1 File(s) 1,365,182 bytes 0 Dir(s) 141,615,849,472 bytes free c:\> Afterwards get the permissions on it by going to the directory displayed on as follows: cd "c:\Program Files (x86)\gnucash\bin" & icacls libgdk-3-0.dll It should output as follows: c:\Program Files (x86)\gnucash\bin>cd "c:\Program Files (x86)\gnucash\bin" & icacls libgdk-3-0.dll libgdk-3-0.dll NT AUTHORITY\SYSTEM:(I)(F) BUILTIN\Administrators:(I)(F) BUILTIN\Users:(I)(RX) APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PACKAGES:(I)(RX) APPLICATION PACKAGE AUTHORITY\ALL RESTRICTED APPLICATION PACKAGES:(I)(RX) Successfully processed 1 files; Failed processing 0 files c:\Program Files (x86)\gnucash\bin> It would be worth to see if that file exist after an uninstall. If it does then it potential that that file is either corrupt or you don't have privileges to access the file (hence I recommended renaming it after uninstall in previous message). -- Message: 1 Date: Wed, 14 Sep 2022 17:06:24 +0100 From: "Richard Clarkson" To: "'Richard Clarkson'" , "'nvsoar'" Cc: Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 Message-ID: <008601d8c853$f09420f0$d1bc62d0$@btinternet.com> Content-Type: text/plain; charset="UTF-8" Adrien Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part: Sig[3].Name=Fault Module Name Sig[3].Value=libgdk-3-0.dll Sig[4].Name=Fault Module Version Sig[4].Value=3.24.34.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value= Sig[6].Name=Exception Code Sig[6].Value=c005 Sig[7].Name=Exception Offset Does this mean I have to try and replace the highlighted dll? Richard -- ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Richard, (your message about downloading from gnucash.org doesn't seem to be appearing for me via gmane - so I'll just reply to this message) Okay, now that we've eliminated non-official sources, and since this looks like a dll most likely provided by GnuCash, I'd suggest the following: 1. Do a search for libgdk-3-0.dll 2. Note where it is stored 3. Uninstall GnuCash v4.11 4. Check the above location to make sure libgdk-3-0.dll is gone. If not, move it to somewhere else temporarily, or add an extension like '.bak' so it can't be 'seen'. 4. Download & Install GnuCash v4.9 (the last one that worked for you right?) 5. Check to see if it installed libgdk again, and if so, inspect its properties to see what version is reported and make a note if different than above. 6. Open your file and perform Actions > Check & Repair > Check & Repair All 7. Close GnuCash, and uninstall v4.9 8. Check again to see if libdgk has been removed, if not rename or move it too. 9. Download & Install GnuCash v4.11 10. Check libgdk again, including version. 11. Try opening GnuCash by starting the app - not double clicking your file. (GnuCash will open the last used file) Does that work? The purpose of these steps: 1. Determine if version of the dll changed from 4.9 to 4.11 2. If they are different, was the old version properly cleaned up? 3. The issue may be with your data file that is causing the newer dll version to choke. If the above doesn't work, more debugging info would be needed. (Stack Trace, and/or Trace File) Error 'c005' from Windows appears to be a memory access error. That additional debugging info might point to what is causing it. Also, libgdk could be provided by other apps. (this is part of the GIMP toolkit and is used by many apps designed originally for Linux, including GIMP itself, Inkscape, GnuCash, etc.) Regards, Adrien On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote: Adrien Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part: Sig[3].Name=Fault Module Name Sig[3].Value=libgdk-3-0.dll Sig[4].Name=Fault Module Version Sig[4].Value=3.24.34.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value= Sig[6].Name=Exception Code Sig[6].Value=c005 Sig[7].Name=Exception Offset Does this mean I have to try and replace the highlighted dll? ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Thanks again, Adrien. Much appreciated. I have uninstalled and reinstalled with same outcome. I see others with Windows 11 Pro have not had same issue. Something must be missing or corrupted in my setup or being shared with another program. Have already tried running sfc and DISM. Richard Sent from my iPhone > On 15 Sep 2022, at 15:25, Adrien Monteleone > wrote: > > Ah true, I forgot. And more than likely, the recommendation would be to try > v4.12 to see if the issue is resolved. > > As for dll damage. Windows has the System File Checker. But I think that is > only for stock files. I'm not sure it works for 3rd party software. > > I'd say the easiest route would be a full un-intstall and re-install of > GnuCash, but I think Richard has already done this a few times to no avail. > > Regards, > Adrien > >> On 9/14/22 11:09 PM, David Carlson wrote: >> The developers are less than two weeks away from releasing 4.12, so they do >> not have much time for addressing this issue. It appears to be pointing to >> a dll, which is a Windows module. I don't know if Windows has a way to >> verify whether it is damaged or not. > > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Ah true, I forgot. And more than likely, the recommendation would be to try v4.12 to see if the issue is resolved. As for dll damage. Windows has the System File Checker. But I think that is only for stock files. I'm not sure it works for 3rd party software. I'd say the easiest route would be a full un-intstall and re-install of GnuCash, but I think Richard has already done this a few times to no avail. Regards, Adrien On 9/14/22 11:09 PM, David Carlson wrote: The developers are less than two weeks away from releasing 4.12, so they do not have much time for addressing this issue. It appears to be pointing to a dll, which is a Windows module. I don't know if Windows has a way to verify whether it is damaged or not. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
I'm running Gnucash 4.11 on Win 11 Pro (recently updated to version 21H2, OS Build 22000.918), Win 10 Pro, Win 7 Pro, etc no problems. I don't use the business features at all, but I haven't had any problems with any version of Gnucash on any Win 11 Pro version. Cheers David H. On Thu, 15 Sept 2022 at 14:11, David Carlson wrote: > The developers are less than two weeks away from releasing 4.12, so they do > not have much time for addressing this issue. It appears to be pointing to > a dll, which is a Windows module. I don't know if Windows has a way to > verify whether it is damaged or not. > > On Wed, Sep 14, 2022 at 8:50 PM Adrien Monteleone < > adrien.montele...@lusfiber.net> wrote: > > > Richard, > > > > That one is out of my wheelhouse, but maybe one of the devs can make > > heads or tails of it. > > > > You still haven't clarified where you downloaded GnuCash from... (just > > for completeness sake) > > > > Regards, > > Adrien > > > > On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote: > > > Adrien > > > > > > Thank you for your suggestion. I am a novice, but I worked out how to > > view the Windows logs and think this is the relevant part: > > > > > > Sig[3].Name=Fault Module Name > > > Sig[3].Value=libgdk-3-0.dll > > > Sig[4].Name=Fault Module Version > > > Sig[4].Value=3.24.34.0 > > > Sig[5].Name=Fault Module Timestamp > > > Sig[5].Value= > > > Sig[6].Name=Exception Code > > > Sig[6].Value=c005 > > > Sig[7].Name=Exception Offset > > > > > > Does this mean I have to try and replace the highlighted dll? > > > > > > Richard > > > > > > -----Original Message- > > > From: gnucash-user > btinternet@gnucash.org> On Behalf Of Richard Clarkson via > gnucash-user > > > Sent: 13 September 2022 22:54 > > > To: nvsoar > > > Cc: gnucash-user@gnucash.org > > > Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > > Windows 11 > > > > > > David > > > > > > Thank you , I’ll have a look tomorrow. > > > > > > Richard > > > > > > Sent from my iPhone > > > > > >> On 13 Sep 2022, at 17:27, nvsoar wrote: > > >> > > >> FWIW - Revo Uninstaller has worked well for me. nvsoar > > >> > > >>> On 09/12/22 13:20, David Carlson wrote: > > >>> Also, in your thread started last May you mentioned an adventure with > > >>> release 4.0 and 4.10, after which you may not have had a clean > > uninstall. > > >>> Have you tried using either the Windows uninstaller or a third party > > >>> uninstaller? I wish I could remember the name of the third party > > >>> uninstaller that used to work very well, at least several years ago. > > >>> > > >>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < > > >>> adrien.montele...@lusfiber.net> wrote: > > >>> > > >>>> Richard (Clarkson), > > >>>> > > >>>> You mentioned in the other thread that you also tried from > PowerShell. > > >>>> > > >>>> Is there no output there when it fails to completely open? > > >>>> > > >>>> Have you tried to view the Windows Logs to see if any warnings or > > >>>> errors were reported about the time you tried to start GnuCash? > > >>>> > > >>>> Of course, if you can get a Trace File (see the wiki) and/or stack > > >>>> trace that might help too. > > >>>> > > >>>> And to confirm - you downloaded GnuCash *from* the links on > > >>>> gnucash.org, and not somewhere else? (which take you to the GnuCash > > >>>> SourceForge project page) > > >>>> > > >>>> Regards, > > >>>> Adrien > > >>>> > > >>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: > > >>>>>>> Yes I use the windows installer and I have tried letting the > > >>>>>>> installer > > >>>> delete the previous version and have also tried deleting the > > >>>> previous version myself. > > >>>>>>> From: David Carlson > > >>>>>>> Sent: 10 September 2022 17:33 > > >>>>>>> To: Gyle McCo
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
The developers are less than two weeks away from releasing 4.12, so they do not have much time for addressing this issue. It appears to be pointing to a dll, which is a Windows module. I don't know if Windows has a way to verify whether it is damaged or not. On Wed, Sep 14, 2022 at 8:50 PM Adrien Monteleone < adrien.montele...@lusfiber.net> wrote: > Richard, > > That one is out of my wheelhouse, but maybe one of the devs can make > heads or tails of it. > > You still haven't clarified where you downloaded GnuCash from... (just > for completeness sake) > > Regards, > Adrien > > On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote: > > Adrien > > > > Thank you for your suggestion. I am a novice, but I worked out how to > view the Windows logs and think this is the relevant part: > > > > Sig[3].Name=Fault Module Name > > Sig[3].Value=libgdk-3-0.dll > > Sig[4].Name=Fault Module Version > > Sig[4].Value=3.24.34.0 > > Sig[5].Name=Fault Module Timestamp > > Sig[5].Value= > > Sig[6].Name=Exception Code > > Sig[6].Value=c005 > > Sig[7].Name=Exception Offset > > > > Does this mean I have to try and replace the highlighted dll? > > > > Richard > > > > -Original Message- > > From: gnucash-user btinternet....@gnucash.org> On Behalf Of Richard Clarkson via gnucash-user > > Sent: 13 September 2022 22:54 > > To: nvsoar > > Cc: gnucash-user@gnucash.org > > Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > Windows 11 > > > > David > > > > Thank you , I’ll have a look tomorrow. > > > > Richard > > > > Sent from my iPhone > > > >> On 13 Sep 2022, at 17:27, nvsoar wrote: > >> > >> FWIW - Revo Uninstaller has worked well for me. nvsoar > >> > >>> On 09/12/22 13:20, David Carlson wrote: > >>> Also, in your thread started last May you mentioned an adventure with > >>> release 4.0 and 4.10, after which you may not have had a clean > uninstall. > >>> Have you tried using either the Windows uninstaller or a third party > >>> uninstaller? I wish I could remember the name of the third party > >>> uninstaller that used to work very well, at least several years ago. > >>> > >>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < > >>> adrien.montele...@lusfiber.net> wrote: > >>> > >>>> Richard (Clarkson), > >>>> > >>>> You mentioned in the other thread that you also tried from PowerShell. > >>>> > >>>> Is there no output there when it fails to completely open? > >>>> > >>>> Have you tried to view the Windows Logs to see if any warnings or > >>>> errors were reported about the time you tried to start GnuCash? > >>>> > >>>> Of course, if you can get a Trace File (see the wiki) and/or stack > >>>> trace that might help too. > >>>> > >>>> And to confirm - you downloaded GnuCash *from* the links on > >>>> gnucash.org, and not somewhere else? (which take you to the GnuCash > >>>> SourceForge project page) > >>>> > >>>> Regards, > >>>> Adrien > >>>> > >>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: > >>>>>>> Yes I use the windows installer and I have tried letting the > >>>>>>> installer > >>>> delete the previous version and have also tried deleting the > >>>> previous version myself. > >>>>>>> From: David Carlson > >>>>>>> Sent: 10 September 2022 17:33 > >>>>>>> To: Gyle McCollam > >>>>>>> Cc: Richard Clarkson ; Gnucash Users < > >>>> gnucash-user@gnucash.org> > >>>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > >>>> Windows 11 > >>>>>>> Are you using the windows installer as downloaded from the > >>>>>>> Gnucash.org > >>>> website for each gnucash version? > >>>>>>> Do you let the installer delete the existing version or do you > >>>>>>> use > >>>> another method? > >>>> > >>>> > >>>> ___ > >>>> gnucash-user mailing list > >>>> gnucash-user@gnucash.org > &g
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Richard, That one is out of my wheelhouse, but maybe one of the devs can make heads or tails of it. You still haven't clarified where you downloaded GnuCash from... (just for completeness sake) Regards, Adrien On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote: Adrien Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part: Sig[3].Name=Fault Module Name Sig[3].Value=libgdk-3-0.dll Sig[4].Name=Fault Module Version Sig[4].Value=3.24.34.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value= Sig[6].Name=Exception Code Sig[6].Value=c005 Sig[7].Name=Exception Offset Does this mean I have to try and replace the highlighted dll? Richard -Original Message- From: gnucash-user On Behalf Of Richard Clarkson via gnucash-user Sent: 13 September 2022 22:54 To: nvsoar Cc: gnucash-user@gnucash.org Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 David Thank you , I’ll have a look tomorrow. Richard Sent from my iPhone On 13 Sep 2022, at 17:27, nvsoar wrote: FWIW - Revo Uninstaller has worked well for me. nvsoar On 09/12/22 13:20, David Carlson wrote: Also, in your thread started last May you mentioned an adventure with release 4.0 and 4.10, after which you may not have had a clean uninstall. Have you tried using either the Windows uninstaller or a third party uninstaller? I wish I could remember the name of the third party uninstaller that used to work very well, at least several years ago. On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < adrien.montele...@lusfiber.net> wrote: Richard (Clarkson), You mentioned in the other thread that you also tried from PowerShell. Is there no output there when it fails to completely open? Have you tried to view the Windows Logs to see if any warnings or errors were reported about the time you tried to start GnuCash? Of course, if you can get a Trace File (see the wiki) and/or stack trace that might help too. And to confirm - you downloaded GnuCash *from* the links on gnucash.org, and not somewhere else? (which take you to the GnuCash SourceForge project page) Regards, Adrien On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: Yes I use the windows installer and I have tried letting the installer delete the previous version and have also tried deleting the previous version myself. From: David Carlson Sent: 10 September 2022 17:33 To: Gyle McCollam Cc: Richard Clarkson ; Gnucash Users < gnucash-user@gnucash.org> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 Are you using the windows installer as downloaded from the Gnucash.org website for each gnucash version? Do you let the installer delete the existing version or do you use another method? ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Adrien Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part: Sig[3].Name=Fault Module Name Sig[3].Value=libgdk-3-0.dll Sig[4].Name=Fault Module Version Sig[4].Value=3.24.34.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value= Sig[6].Name=Exception Code Sig[6].Value=c005 Sig[7].Name=Exception Offset Does this mean I have to try and replace the highlighted dll? Richard -Original Message- From: gnucash-user On Behalf Of Richard Clarkson via gnucash-user Sent: 13 September 2022 22:54 To: nvsoar Cc: gnucash-user@gnucash.org Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 David Thank you , I’ll have a look tomorrow. Richard Sent from my iPhone > On 13 Sep 2022, at 17:27, nvsoar wrote: > > FWIW - Revo Uninstaller has worked well for me. nvsoar > >> On 09/12/22 13:20, David Carlson wrote: >> Also, in your thread started last May you mentioned an adventure with >> release 4.0 and 4.10, after which you may not have had a clean uninstall. >> Have you tried using either the Windows uninstaller or a third party >> uninstaller? I wish I could remember the name of the third party >> uninstaller that used to work very well, at least several years ago. >> >> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < >> adrien.montele...@lusfiber.net> wrote: >> >>> Richard (Clarkson), >>> >>> You mentioned in the other thread that you also tried from PowerShell. >>> >>> Is there no output there when it fails to completely open? >>> >>> Have you tried to view the Windows Logs to see if any warnings or >>> errors were reported about the time you tried to start GnuCash? >>> >>> Of course, if you can get a Trace File (see the wiki) and/or stack >>> trace that might help too. >>> >>> And to confirm - you downloaded GnuCash *from* the links on >>> gnucash.org, and not somewhere else? (which take you to the GnuCash >>> SourceForge project page) >>> >>> Regards, >>> Adrien >>> >>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: >>>>>> Yes I use the windows installer and I have tried letting the >>>>>> installer >>> delete the previous version and have also tried deleting the >>> previous version myself. >>>>>> From: David Carlson >>>>>> Sent: 10 September 2022 17:33 >>>>>> To: Gyle McCollam >>>>>> Cc: Richard Clarkson ; Gnucash Users < >>> gnucash-user@gnucash.org> >>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on >>> Windows 11 >>>>>> Are you using the windows installer as downloaded from the >>>>>> Gnucash.org >>> website for each gnucash version? >>>>>> Do you let the installer delete the existing version or do you >>>>>> use >>> another method? >>> >>> >>> ___ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> - >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. >>> >> > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
David Thank you , I’ll have a look tomorrow. Richard Sent from my iPhone > On 13 Sep 2022, at 17:27, nvsoar wrote: > > FWIW - Revo Uninstaller has worked well for me. nvsoar > >> On 09/12/22 13:20, David Carlson wrote: >> Also, in your thread started last May you mentioned an adventure with >> release 4.0 and 4.10, after which you may not have had a clean uninstall. >> Have you tried using either the Windows uninstaller or a third party >> uninstaller? I wish I could remember the name of the third party >> uninstaller that used to work very well, at least several years ago. >> >> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < >> adrien.montele...@lusfiber.net> wrote: >> >>> Richard (Clarkson), >>> >>> You mentioned in the other thread that you also tried from PowerShell. >>> >>> Is there no output there when it fails to completely open? >>> >>> Have you tried to view the Windows Logs to see if any warnings or errors >>> were reported about the time you tried to start GnuCash? >>> >>> Of course, if you can get a Trace File (see the wiki) and/or stack trace >>> that might help too. >>> >>> And to confirm - you downloaded GnuCash *from* the links on gnucash.org, >>> and not somewhere else? (which take you to the GnuCash SourceForge >>> project page) >>> >>> Regards, >>> Adrien >>> >>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: >>>>>> Yes I use the windows installer and I have tried letting the installer >>> delete the previous version and have also tried deleting the previous >>> version myself. >>>>>> From: David Carlson >>>>>> Sent: 10 September 2022 17:33 >>>>>> To: Gyle McCollam >>>>>> Cc: Richard Clarkson ; Gnucash Users < >>> gnucash-user@gnucash.org> >>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on >>> Windows 11 >>>>>> Are you using the windows installer as downloaded from the Gnucash.org >>> website for each gnucash version? >>>>>> Do you let the installer delete the existing version or do you use >>> another method? >>> >>> >>> ___ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> - >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. >>> >> > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
FWIW - Revo Uninstaller has worked well for me. nvsoar On 09/12/22 13:20, David Carlson wrote: Also, in your thread started last May you mentioned an adventure with release 4.0 and 4.10, after which you may not have had a clean uninstall. Have you tried using either the Windows uninstaller or a third party uninstaller? I wish I could remember the name of the third party uninstaller that used to work very well, at least several years ago. On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < adrien.montele...@lusfiber.net> wrote: Richard (Clarkson), You mentioned in the other thread that you also tried from PowerShell. Is there no output there when it fails to completely open? Have you tried to view the Windows Logs to see if any warnings or errors were reported about the time you tried to start GnuCash? Of course, if you can get a Trace File (see the wiki) and/or stack trace that might help too. And to confirm - you downloaded GnuCash *from* the links on gnucash.org, and not somewhere else? (which take you to the GnuCash SourceForge project page) Regards, Adrien On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: Yes I use the windows installer and I have tried letting the installer delete the previous version and have also tried deleting the previous version myself. From: David Carlson Sent: 10 September 2022 17:33 To: Gyle McCollam Cc: Richard Clarkson ; Gnucash Users < gnucash-user@gnucash.org> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 Are you using the windows installer as downloaded from the Gnucash.org website for each gnucash version? Do you let the installer delete the existing version or do you use another method? ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Also, in your thread started last May you mentioned an adventure with release 4.0 and 4.10, after which you may not have had a clean uninstall. Have you tried using either the Windows uninstaller or a third party uninstaller? I wish I could remember the name of the third party uninstaller that used to work very well, at least several years ago. On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < adrien.montele...@lusfiber.net> wrote: > Richard (Clarkson), > > You mentioned in the other thread that you also tried from PowerShell. > > Is there no output there when it fails to completely open? > > Have you tried to view the Windows Logs to see if any warnings or errors > were reported about the time you tried to start GnuCash? > > Of course, if you can get a Trace File (see the wiki) and/or stack trace > that might help too. > > And to confirm - you downloaded GnuCash *from* the links on gnucash.org, > and not somewhere else? (which take you to the GnuCash SourceForge > project page) > > Regards, > Adrien > > On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: > >>> Yes I use the windows installer and I have tried letting the installer > delete the previous version and have also tried deleting the previous > version myself. > >>> > >>> From: David Carlson > >>> Sent: 10 September 2022 17:33 > >>> To: Gyle McCollam > >>> Cc: Richard Clarkson ; Gnucash Users < > gnucash-user@gnucash.org> > >>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > Windows 11 > >>> > >>> Are you using the windows installer as downloaded from the Gnucash.org > website for each gnucash version? > >>> > >>> Do you let the installer delete the existing version or do you use > another method? > > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > -- David Carlson ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Richard (Clarkson), You mentioned in the other thread that you also tried from PowerShell. Is there no output there when it fails to completely open? Have you tried to view the Windows Logs to see if any warnings or errors were reported about the time you tried to start GnuCash? Of course, if you can get a Trace File (see the wiki) and/or stack trace that might help too. And to confirm - you downloaded GnuCash *from* the links on gnucash.org, and not somewhere else? (which take you to the GnuCash SourceForge project page) Regards, Adrien On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: Yes I use the windows installer and I have tried letting the installer delete the previous version and have also tried deleting the previous version myself. From: David Carlson Sent: 10 September 2022 17:33 To: Gyle McCollam Cc: Richard Clarkson ; Gnucash Users Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 Are you using the windows installer as downloaded from the Gnucash.org website for each gnucash version? Do you let the installer delete the existing version or do you use another method? ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
David Thank you! I’m sorry, you’re quite right. I unintentionally pressed the wrong button. Thank you for pointing it out. Richard Sent from my iPhone > On 10 Sep 2022, at 23:04, David Carlson wrote: > > > Richard, > please use reply all or whatever your mail client requires to be sure > gets a copy so others can see it. > That is important because I have to tell others that you have now gone beyond > my area of expertise as a long term user and you now need help from someone > who knows more about Gnucash on versions of windows newer than XP. > This time I am copying it to the list. > > > > >> On Sat, Sep 10, 2022 at 11:38 AM Richard Clarkson >> wrote: >> David >> >> >> >> Thanks for responding! >> >> >> >> Yes I use the windows installer and I have tried letting the installer >> delete the previous version and have also tried deleting the previous >> version myself. >> >> >> >> Richard >> >> >> >> From: David Carlson >> Sent: 10 September 2022 17:33 >> To: Gyle McCollam >> Cc: Richard Clarkson ; Gnucash Users >> >> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 >> >> >> >> Richard, >> >> >> >> Are you using the windows installer as downloaded from the Gnucash.org >> website for each gnucash version? >> >> >> >> Do you let the installer delete the existing version or do you use another >> method? >> >> >> >> >> >> >> >> >> >> On Sat, Sep 10, 2022, 11:18 AM Gyle McCollam wrote: >> >> Does gnucash open, just not your data file? If so, once opened try file >> open and select your ???.gnucash file. I'm on windows 11 and gnucash 4.11 >> with no issues. >> >> >> >> Sent from Samsung Galaxy smartphone. >> >> >> >> Original message >> From: Richard Clarkson via gnucash-user >> Date: 9/10/22 12:04 PM (GMT-05:00) >> To: gnucash-user@gnucash.org >> Subject: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 >> >> I previously posted (some time ago) about an issue opening GnuCash following >> upgrade to a newer version. I decided to wait to see if a newer version >> would overcome my problem. >> >> >> >> I am on a Windows 11 PC, and am able to use GnuCash 4.9. I have tried >> updating to GnuCash 4.10 and 4.11, unfortunately when I try to open the >> gnucash.exe on anything above the 4.9 version then nothing happens (it >> doesn't make any difference if I start as an Administrator or not). Windows >> thinks for 2 seconds and then does nothing. I can see no GnuCash processes >> in Task Manager. Once I revert to version 4.9 everything works as it should. >> >> >> >> I have tried downloading from sourceforge and GitHub, in case there was an >> issue. I have tried turning of my Firewall and antivirus, but same issue. >> >> >> >> Did something drastic chance be between version 4.9 and 4.10 or is there >> anything else I can to see if I can overcome this problem? It's getting to >> be quite frustrating! >> >> >> >> Richard >> >> ___ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> - >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> ___ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> - >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > > > -- > David Carlson ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Richard, please use reply all or whatever your mail client requires to be sure < gnucash-user@gnucash.org> gets a copy so others can see it. That is important because I have to tell others that you have now gone beyond my area of expertise as a long term user and you now need help from someone who knows more about Gnucash on versions of windows newer than XP. This time I am copying it to the list. On Sat, Sep 10, 2022 at 11:38 AM Richard Clarkson wrote: > David > > > > Thanks for responding! > > > > Yes I use the windows installer and I have tried letting the installer > delete the previous version and have also tried deleting the previous > version myself. > > > > Richard > > > > *From:* David Carlson > *Sent:* 10 September 2022 17:33 > *To:* Gyle McCollam > *Cc:* Richard Clarkson ; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > Windows 11 > > > > Richard, > > > > Are you using the windows installer as downloaded from the Gnucash.org > website for each gnucash version? > > > > Do you let the installer delete the existing version or do you use another > method? > > > > > > > > > > On Sat, Sep 10, 2022, 11:18 AM Gyle McCollam wrote: > > Does gnucash open, just not your data file? If so, once opened try file > open and select your ???.gnucash file. I'm on windows 11 and gnucash 4.11 > with no issues. > > > > Sent from Samsung Galaxy smartphone. > > > > Original message > From: Richard Clarkson via gnucash-user > Date: 9/10/22 12:04 PM (GMT-05:00) > To: gnucash-user@gnucash.org > Subject: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 > > I previously posted (some time ago) about an issue opening GnuCash > following > upgrade to a newer version. I decided to wait to see if a newer version > would overcome my problem. > > > > I am on a Windows 11 PC, and am able to use GnuCash 4.9. I have tried > updating to GnuCash 4.10 and 4.11, unfortunately when I try to open the > gnucash.exe on anything above the 4.9 version then nothing happens (it > doesn't make any difference if I start as an Administrator or not). Windows > thinks for 2 seconds and then does nothing. I can see no GnuCash processes > in Task Manager. Once I revert to version 4.9 everything works as it > should. > > > > I have tried downloading from sourceforge and GitHub, in case there was an > issue. I have tried turning of my Firewall and antivirus, but same issue. > > > > Did something drastic chance be between version 4.9 and 4.10 or is there > anything else I can to see if I can overcome this problem? It's getting to > be quite frustrating! > > > > Richard > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > > -- David Carlson ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Richard, Are you using the windows installer as downloaded from the Gnucash.org website for each gnucash version? Do you let the installer delete the existing version or do you use another method? On Sat, Sep 10, 2022, 11:18 AM Gyle McCollam wrote: > Does gnucash open, just not your data file? If so, once opened try file > open and select your ???.gnucash file. I'm on windows 11 and gnucash 4.11 > with no issues. > > > > Sent from Samsung Galaxy smartphone. > > > > Original message > From: Richard Clarkson via gnucash-user > Date: 9/10/22 12:04 PM (GMT-05:00) > To: gnucash-user@gnucash.org > Subject: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 > > I previously posted (some time ago) about an issue opening GnuCash > following > upgrade to a newer version. I decided to wait to see if a newer version > would overcome my problem. > > > > I am on a Windows 11 PC, and am able to use GnuCash 4.9. I have tried > updating to GnuCash 4.10 and 4.11, unfortunately when I try to open the > gnucash.exe on anything above the 4.9 version then nothing happens (it > doesn't make any difference if I start as an Administrator or not). Windows > thinks for 2 seconds and then does nothing. I can see no GnuCash processes > in Task Manager. Once I revert to version 4.9 everything works as it > should. > > > > I have tried downloading from sourceforge and GitHub, in case there was an > issue. I have tried turning of my Firewall and antivirus, but same issue. > > > > Did something drastic chance be between version 4.9 and 4.10 or is there > anything else I can to see if I can overcome this problem? It's getting to > be quite frustrating! > > > > Richard > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
Does gnucash open, just not your data file? If so, once opened try file open and select your ???.gnucash file. I'm on windows 11 and gnucash 4.11 with no issues. Sent from Samsung Galaxy smartphone. Original message From: Richard Clarkson via gnucash-user Date: 9/10/22 12:04 PM (GMT-05:00) To: gnucash-user@gnucash.org Subject: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 I previously posted (some time ago) about an issue opening GnuCash following upgrade to a newer version. I decided to wait to see if a newer version would overcome my problem. I am on a Windows 11 PC, and am able to use GnuCash 4.9. I have tried updating to GnuCash 4.10 and 4.11, unfortunately when I try to open the gnucash.exe on anything above the 4.9 version then nothing happens (it doesn't make any difference if I start as an Administrator or not). Windows thinks for 2 seconds and then does nothing. I can see no GnuCash processes in Task Manager. Once I revert to version 4.9 everything works as it should. I have tried downloading from sourceforge and GitHub, in case there was an issue. I have tried turning of my Firewall and antivirus, but same issue. Did something drastic chance be between version 4.9 and 4.10 or is there anything else I can to see if I can overcome this problem? It's getting to be quite frustrating! Richard ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
