Re: [GNC] Unable to modify existing database
Glad that did the trick. Maybe this should be added to the wiki FAQ? Regards, Adrien > On Sep 25, 2019 w39d268, at 3:38 PM, Sadhna True > wrote: > > Problem solved! Adrien & Colin were correct - the issue was with Windows > Defender (I am running Windows 10). There must have been a recent update that > created this problem, not sure. > > In any case, I fixed it by opening Windows Security in Settings and then > going to Controlled Folder Access. I clicked on "Allow an App through > Controlled Folder Access," found the GnuCash .exe file, and selected it. When > I reopened the GnuCash app, everything worked normally (no more error > messages). > > Thanks to everyone who responded! > > Sadhna G. True ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
Stan, Looks like you missed the ’solved’ reply that came in about 2hrs ago. (and it was Win10 for the record as noted in that reply) Regards, Adrien > On Sep 25, 2019 w39d268, at 5:15 PM, Stan Brown > wrote: > > > Well, you haven't told us which OS you're using, so that makes it kind > of hard to advise you on details of setting permissions. > > P.S. It's not necessary to reply twice. > > -- > Regards, > Stan Brown ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
Problem solved! Adrien & Colin were correct - the issue was with Windows Defender (I am running Windows 10). There must have been a recent update that created this problem, not sure. In any case, I fixed it by opening Windows Security in Settings and then going to Controlled Folder Access. I clicked on "Allow an App through Controlled Folder Access," found the GnuCash .exe file, and selected it. When I reopened the GnuCash app, everything worked normally (no more error messages). Thanks to everyone who responded! Sadhna G. True sadhnat...@hotmail.com Mobile: (859) 221-6064 From: gnucash-user on behalf of Adrien Monteleone Sent: Wednesday, September 25, 2019 4:20 PM To: Gnucash Users Subject: Re: [GNC] Unable to modify existing database My recollection is spotty but that sounds familiar. Maybe related, (or the same person) a few weeks ago someone could only save using Win10 to a thumb drive - for any app. They settled on continuing to do so and not proceeding down the rabbit hole further as far as I know. If the user has access to their alleged user files, then they aren’t logged in as a guest, so that isn’t the problem. If permissions are all set to ‘allow’ then that is ruled out. That would leave either some sort of security measure (as you alluded to) or a drive space issue. (which supposedly isn’t the problem here either) I’m not familiar with Win10’s security measures at the moment. Perhaps they have some sort of ’trusted apps’ list where GnuCash can be white-listed similar to firewall settings. What is odd is that if this is the issue, why aren’t *many* more people reporting problems? (there are certainly plenty of Win10 users here) Regards, Adrien p.s. -a cursory web search turns up some advice linked to Windows Defender ‘Controlled Folder Access’. The suggestion is to turn this feature off. I should think though one could white-list an app instead so it isn’t all or nothing, but I don’t have a copy of Win10 to verify that hunch. > On Sep 25, 2019 w39d268, at 2:51 PM, Colin Law wrote: > > Wasn't there an issue posted recently about Windows deciding that > gnucash was a malicious app and not letting it write anything to disk? > > Colin ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
My recollection is spotty but that sounds familiar. Maybe related, (or the same person) a few weeks ago someone could only save using Win10 to a thumb drive - for any app. They settled on continuing to do so and not proceeding down the rabbit hole further as far as I know. If the user has access to their alleged user files, then they aren’t logged in as a guest, so that isn’t the problem. If permissions are all set to ‘allow’ then that is ruled out. That would leave either some sort of security measure (as you alluded to) or a drive space issue. (which supposedly isn’t the problem here either) I’m not familiar with Win10’s security measures at the moment. Perhaps they have some sort of ’trusted apps’ list where GnuCash can be white-listed similar to firewall settings. What is odd is that if this is the issue, why aren’t *many* more people reporting problems? (there are certainly plenty of Win10 users here) Regards, Adrien p.s. -a cursory web search turns up some advice linked to Windows Defender ‘Controlled Folder Access’. The suggestion is to turn this feature off. I should think though one could white-list an app instead so it isn’t all or nothing, but I don’t have a copy of Win10 to verify that hunch. > On Sep 25, 2019 w39d268, at 2:51 PM, Colin Law wrote: > > Wasn't there an issue posted recently about Windows deciding that > gnucash was a malicious app and not letting it write anything to disk? > > Colin ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
Wasn't there an issue posted recently about Windows deciding that gnucash was a malicious app and not letting it write anything to disk? Colin On Wed, 25 Sep 2019 at 20:16, Sadhna True wrote: > > I have not changed the location where the files are saved (in my user folder > on the C:\ drive). It has always worked in the past. I looked at the > permissions for the folder, and I don't see anything awry there (it looks to > me like all of the permissions are set to "allow"). > > Any other suggestions? > > Sadhna G. True > sadhnat...@hotmail.com > Mobile: (859) 221-6064 > > > From: gnucash-user > on behalf of Adrien Monteleone > Sent: Wednesday, September 25, 2019 2:58 PM > To: Gnucash Users > Subject: Re: [GNC] Unable to modify existing database > > You shouldn’t suddenly have a permissions issue if all was working properly > before. > > Make sure you are trying to save the file either in your own user folder or > on a thumb drive. (or network share) > > Some users have reported here that trying to save files to C:\ or other > locations have a chance to trigger the problem, especially on more recent > versions of Windows. (10 in particular) > > Also, make sure you are not logged into the computer using the ‘guest’ > account if there is one. Those accounts usually can’t save files to the hard > drive (but could to a thumb drive) and would likely trigger this as well. > > Regards, > Adrien > > > On Sep 25, 2019 w39d268, at 12:31 PM, Sadhna True > > wrote: > > > > Thank you, that's very helpful. How do I fix the permissions problem? I > > don't see any issue with the disk being full. Note that I am no computer > > expert! > > > > Sadhna G. True > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
You shouldn’t suddenly have a permissions issue if all was working properly before. Make sure you are trying to save the file either in your own user folder or on a thumb drive. (or network share) Some users have reported here that trying to save files to C:\ or other locations have a chance to trigger the problem, especially on more recent versions of Windows. (10 in particular) Also, make sure you are not logged into the computer using the ‘guest’ account if there is one. Those accounts usually can’t save files to the hard drive (but could to a thumb drive) and would likely trigger this as well. Regards, Adrien > On Sep 25, 2019 w39d268, at 12:31 PM, Sadhna True > wrote: > > Thank you, that's very helpful. How do I fix the permissions problem? I don't > see any issue with the disk being full. Note that I am no computer expert! > > Sadhna G. True ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
Thank you, that's very helpful. How do I fix the permissions problem? I don't see any issue with the disk being full. Note that I am no computer expert! Sadhna G. True sadhnat...@hotmail.com Mobile: (859) 221-6064 From: gnucash-user on behalf of Stan Brown Sent: Wednesday, September 25, 2019 1:25 PM To: gnucash-user@gnucash.org Subject: Re: [GNC] Unable to modify existing database Usually "unable to obtain a lock" means that the previous instance of GnuCash crashed or was force-stopped. But you say that didn't happen, and if it had then you would not get the "unable to create a backup" error when trying to save the file. That error suggests that for some reason you do not have the ability to write to the directory (in Windows, "folder") where your main GnuCash data file lives. It could be a permissions problem, or it could be that the disk is full -- anything that prevents files from being written. If my analysis is right, you get "unable to obtain the lock" because GnuCash is unable to create the .lck file -- again pointing to permissions problem in that directory or folder. -- Regards, Stan Brown Tompkins County, New York, USA https://BrownMath.com http://OakRoadSystems.com On 2019-09-25 12:48, Sadhna True wrote: > When I open GnuCash, I get the error message "unable to obtain a lock." I > have searched for a .lck file, but none exists. I selected "Open Anyway" and > tried to make changes to my accounts. I cannot save those changes because > then I get the error message "unable to create a backup." > > I have read all of the documentation, but cannot find a solution that works. > I don't know of any instance where GnuCash closed inappropriately or crashed. > > I updated to Version 3.7, hoping that would eliminate the problem. > > Please tell me what to do to get rid of these error messages! > > Sadhna G. True > sadhnat...@hotmail.com > Mobile: (859) 221-6064 ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] Unable to modify existing database
Usually "unable to obtain a lock" means that the previous instance of GnuCash crashed or was force-stopped. But you say that didn't happen, and if it had then you would not get the "unable to create a backup" error when trying to save the file. That error suggests that for some reason you do not have the ability to write to the directory (in Windows, "folder") where your main GnuCash data file lives. It could be a permissions problem, or it could be that the disk is full -- anything that prevents files from being written. If my analysis is right, you get "unable to obtain the lock" because GnuCash is unable to create the .lck file -- again pointing to permissions problem in that directory or folder. -- Regards, Stan Brown Tompkins County, New York, USA https://BrownMath.com http://OakRoadSystems.com On 2019-09-25 12:48, Sadhna True wrote: > When I open GnuCash, I get the error message "unable to obtain a lock." I > have searched for a .lck file, but none exists. I selected "Open Anyway" and > tried to make changes to my accounts. I cannot save those changes because > then I get the error message "unable to create a backup." > > I have read all of the documentation, but cannot find a solution that works. > I don't know of any instance where GnuCash closed inappropriately or crashed. > > I updated to Version 3.7, hoping that would eliminate the problem. > > Please tell me what to do to get rid of these error messages! > > Sadhna G. True > sadhnat...@hotmail.com > Mobile: (859) 221-6064 ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
