Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Daniel Stuhlman via Hasafran]

I don't want to defend rude behavior, however, many times I have helped
someone with a difficult printing situation.  I tried so many options
before it worked, that I couldn't even remember what I did.

DS

On Wed, Sep 4, 2019 at 2:09 PM Michal Strutin via Hasafran <
hasafran@lists.osu.edu> wrote:

> Most librarians, myself included, go the extra mile to help a patron. But,
> in any given collection of people, there's always a small percent with an
> attitude problem, lack of social skills, etc. I'm glad you said what you
> said. Maybe you shamed her into being nice for the next patron.
>
> Michal (Strutin)
>
> On Wed, Sep 4, 2019 at 10:30 AM Rebecca Levitan via Hasafran <
> hasafran@lists.osu.edu> wrote:
>
>> ​Speaking as a public librarian I'm horrified what this woman said that.
>> I know I've had my share of frustrations with patrons but it would never
>> occur to me to say such a horrible thing to anyone. Your curt reply was
>> totally warranted and she clearly has no value in good customer service.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Rebecca Levitan *| *Librarian II*
>>
>> Baltimore County Public Library | Pikesville Branch
>>
>> 1301 Reisterstown Road
>>
>> Baltimore, MD 21208
>>
>> 410.887.1234
>>
>> www.bcpl.info
>>
>>
>> --------------
>> *From:* Hasafran  on
>> behalf of Weisman, Yaffa via Hasafran 
>> *Sent:* Wednesday, September 4, 2019 1:12 AM
>> *To:* Robby Feinstein; ha-Safran (hasaf...@lists.service.ohio-state.edu)
>> *Subject:* Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY
>> DEPT.
>>
>> *CAUTION:* This message from hasafran-bounces+rlevitan1=
>> bcpl@lists.osu.edu originated from a non Baltimore County Government
>> or non BCPL email system. Hover over any links before clicking and use
>> caution opening attachments.
>>
>> Robby,
>>
>> It was lousy of her, but I do believe she is the aberration, not the
>> norm. I’ve been using my local public library (LAPL/Westchester branch)
>> extensively since my retirement, and the staff is always kind, welcoming,
>> and friendly. So the hell with her – I’m glad you put her in her place J
>>
>> yaffa
>>
>>
>>
>> *From:* Hasafran [mailto:hasafran-boun...@lists.osu.edu] *On Behalf Of *Robby
>> Feinstein via Hasafran
>> *Sent:* Tuesday, September 3, 2019 5:08 PM
>> *To:* ha-Safran (hasaf...@lists.service.ohio-state.edu) <
>> hasaf...@lists.service.ohio-state.edu>; Robby Feinstein <
>> robbiesm...@hotmail.com>
>> *Subject:* [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>>
>>
>>
>> I was at the nearby public library and politely asked a librarian to help
>> me print out a color attachment from an Email, which contained a
>> forthcoming article I wrote for a journal.  I've been retired from our
>> profession for quite a few years now, and admit my computer skills are not
>> the best.  After she finished sending the article to a color printer, she
>> said in a most condescending and haughty manner: "I guarantee you weren't
>> paying attention to how I did this."  She was totally wrong, as I was
>> paying very close attention, to her navigating the computer's prompts.  She
>> wasn't expecting my curt reply: "I'm a retired library director, and I
>> would have never talked to a patron like that."  It is no secret that that
>> the people in our profession still have a less than positive image.  It is
>> librarians such as the one I unfortunately encountered today who cause that
>> to be the case.  If others on Hasafran want to comment about this, I would
>> like to read their postings.
>>
>>
>>
>>
>> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avg.com
>> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>> __
>> Messages and opinions expressed on Hasafran are those of the individual
>> author
>> and are not necessarily endorsed by the Association of Jewish Libraries
>> (AJL)
>> ==
>> Submissions for Ha-Safran, send to:
>> hasaf...@lists.service.ohio-state.edu
>> To join Ha-Safran, update or change your subscription, etc. - click here:
>> https://lists.service.ohio-state.edu/mailman/listinfo/hasafran
>&

Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Barbara Karp via Hasafran]

I, too, am a retired librarian (whose official career ended because my position 
was eliminated). I remember a high school student came into my school library 
with a request. She needed a novel and related nonfiction (to determine the 
realism of the fictional portrayal of the subject) for a term paper on the 
theme of prejudice. The student said she went to the public library, and the 
librarian told her it was a stupid topic. Even if I did not approve of the 
subject, it would be unthinkable to voice my opinion to a patron or anyone 
else. It is disturbing to discover that bad apples exist in our 
service-oriented profession.

Sent from my iPhone

> On Sep 4, 2019, at 1:58 PM, Michal Strutin via Hasafran 
>  wrote:
> 
> Most librarians, myself included, go the extra mile to help a patron. But, in 
> any given collection of people, there's always a small percent with an 
> attitude problem, lack of social skills, etc. I'm glad you said what you 
> said. Maybe you shamed her into being nice for the next patron.
> 
> Michal (Strutin)
> 
>> On Wed, Sep 4, 2019 at 10:30 AM Rebecca Levitan via Hasafran 
>>  wrote:
>> ​Speaking as a public librarian I'm horrified what this woman said that. I 
>> know I've had my share of frustrations with patrons but it would never occur 
>> to me to say such a horrible thing to anyone. Your curt reply was totally 
>> warranted and she clearly has no value in good customer service.
>> 
>> 
>> 
>> 
>>  
>> 
>>  
>> 
>> Rebecca Levitan | Librarian II
>> 
>> Baltimore County Public Library | Pikesville Branch
>> 
>> 1301 Reisterstown Road
>> 
>> Baltimore, MD 21208
>> 
>> 410.887.1234
>> 
>> www.bcpl.info  
>> 
>>  
>> 
>> From: Hasafran  on behalf 
>> of Weisman, Yaffa via Hasafran 
>> Sent: Wednesday, September 4, 2019 1:12 AM
>> To: Robby Feinstein; ha-Safran (hasaf...@lists.service.ohio-state.edu)
>> Subject: Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>>  
>> CAUTION: This message from hasafran-bounces+rlevitan1=bcpl@lists.osu.edu 
>> originated from a non Baltimore County Government or non BCPL email system. 
>> Hover over any links before clicking and use caution opening attachments.
>> Robby,
>> 
>> It was lousy of her, but I do believe she is the aberration, not the norm. 
>> I’ve been using my local public library (LAPL/Westchester branch) 
>> extensively since my retirement, and the staff is always kind, welcoming, 
>> and friendly. So the hell with her – I’m glad you put her in her place J
>> 
>> yaffa
>> 
>>  
>> 
>> From: Hasafran [mailto:hasafran-boun...@lists.osu.edu] On Behalf Of Robby 
>> Feinstein via Hasafran
>> Sent: Tuesday, September 3, 2019 5:08 PM
>> To: ha-Safran (hasaf...@lists.service.ohio-state.edu) 
>> ; Robby Feinstein 
>> 
>> Subject: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>> 
>>  
>> 
>> I was at the nearby public library and politely asked a librarian to help me 
>> print out a color attachment from an Email, which contained a forthcoming 
>> article I wrote for a journal.  I've been retired from our profession for 
>> quite a few years now, and admit my computer skills are not the best.  After 
>> she finished sending the article to a color printer, she said in a most 
>> condescending and haughty manner: "I guarantee you weren't paying attention 
>> to how I did this."  She was totally wrong, as I was paying very close 
>> attention, to her navigating the computer's prompts.  She wasn't expecting 
>> my curt reply: "I'm a retired library director, and I would have never 
>> talked to a patron like that."  It is no secret that that the people in our 
>> profession still have a less than positive image.  It is librarians such as 
>> the one I unfortunately encountered today who cause that to be the case.  If 
>> others on Hasafran want to comment about this, I would like to read their 
>> postings.
>> 
>>  
>> 
>> 
>> 
>> Virus-free. www.avg.com
>> 
>>  
>> 
>> __
>> Messages and opinions expressed on Hasafran are those of the individual 
>> author
>> and are not necessarily endorsed by the Association of Jewish Libraries (AJL)
>> ==
>> Submissions for Ha-Safran, send to:
>> hasaf...@lists.service.ohio-state.edu
>> To join Ha-Safran, update or change your subscription, etc. - click here: 
>> https://lists.service.ohio-state.edu/mailman/listinfo/h

Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Michal Strutin via Hasafran]

Most librarians, myself included, go the extra mile to help a patron. But,
in any given collection of people, there's always a small percent with an
attitude problem, lack of social skills, etc. I'm glad you said what you
said. Maybe you shamed her into being nice for the next patron.

Michal (Strutin)

On Wed, Sep 4, 2019 at 10:30 AM Rebecca Levitan via Hasafran <
hasafran@lists.osu.edu> wrote:

> ​Speaking as a public librarian I'm horrified what this woman said that. I
> know I've had my share of frustrations with patrons but it would never
> occur to me to say such a horrible thing to anyone. Your curt reply was
> totally warranted and she clearly has no value in good customer service.
>
>
>
>
>
>
>
>
>
> *Rebecca Levitan *| *Librarian II*
>
> Baltimore County Public Library | Pikesville Branch
>
> 1301 Reisterstown Road
>
> Baltimore, MD 21208
>
> 410.887.1234
>
> www.bcpl.info
>
>
> --
> *From:* Hasafran  on
> behalf of Weisman, Yaffa via Hasafran 
> *Sent:* Wednesday, September 4, 2019 1:12 AM
> *To:* Robby Feinstein; ha-Safran (hasaf...@lists.service.ohio-state.edu)
> *Subject:* Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>
> *CAUTION:* This message from hasafran-bounces+rlevitan1=
> bcpl@lists.osu.edu originated from a non Baltimore County Government
> or non BCPL email system. Hover over any links before clicking and use
> caution opening attachments.
>
> Robby,
>
> It was lousy of her, but I do believe she is the aberration, not the norm.
> I’ve been using my local public library (LAPL/Westchester branch)
> extensively since my retirement, and the staff is always kind, welcoming,
> and friendly. So the hell with her – I’m glad you put her in her place J
>
> yaffa
>
>
>
> *From:* Hasafran [mailto:hasafran-boun...@lists.osu.edu] *On Behalf Of *Robby
> Feinstein via Hasafran
> *Sent:* Tuesday, September 3, 2019 5:08 PM
> *To:* ha-Safran (hasaf...@lists.service.ohio-state.edu) <
> hasaf...@lists.service.ohio-state.edu>; Robby Feinstein <
> robbiesm...@hotmail.com>
> *Subject:* [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>
>
>
> I was at the nearby public library and politely asked a librarian to help
> me print out a color attachment from an Email, which contained a
> forthcoming article I wrote for a journal.  I've been retired from our
> profession for quite a few years now, and admit my computer skills are not
> the best.  After she finished sending the article to a color printer, she
> said in a most condescending and haughty manner: "I guarantee you weren't
> paying attention to how I did this."  She was totally wrong, as I was
> paying very close attention, to her navigating the computer's prompts.  She
> wasn't expecting my curt reply: "I'm a retired library director, and I
> would have never talked to a patron like that."  It is no secret that that
> the people in our profession still have a less than positive image.  It is
> librarians such as the one I unfortunately encountered today who cause that
> to be the case.  If others on Hasafran want to comment about this, I would
> like to read their postings.
>
>
>
>
> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avg.com
> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> __
> Messages and opinions expressed on Hasafran are those of the individual
> author
> and are not necessarily endorsed by the Association of Jewish Libraries
> (AJL)
> ==
> Submissions for Ha-Safran, send to:
> hasaf...@lists.service.ohio-state.edu
> To join Ha-Safran, update or change your subscription, etc. - click here:
> https://lists.service.ohio-state.edu/mailman/listinfo/hasafran
> Questions, problems, complaints, compliments send to: galro...@osu.edu
> Ha-Safran Archives:
> Current:
>
> http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html
> Earlier Listserver:
>
> http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html
> AJL HomePage http://www.JewishLibraries.org
> --
> Hasafran mailing list
> Hasafran@lists.osu.edu
> https://lists.osu.edu/mailman/listinfo/hasafran
>


-- 
Michal Strutin
michalstrutin.com
mstru...@gmail.com
@michalstrutin
423-612-8861

<http://michalstrutin.com/judging-noa/>
__
Messages and opinions expressed on Hasafran are those of the individual author
and are not necessarily endorsed by the Associ

Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Schnaidman, Esther via Hasafran]

Wow, that is pretty bad.   I wonder if she truly is a professionally
trained librarian or a not well-trained library clerk.  Either way, that
was just plain rude.  I'm so glad you set her straight.  Your response to
her was spot-on.  Hopefully, she will think twice before speaking to
another patron like that in the future.
Esther

On Wed, Sep 4, 2019 at 1:30 PM Rebecca Levitan via Hasafran <
hasafran@lists.osu.edu> wrote:

> ​Speaking as a public librarian I'm horrified what this woman said that. I
> know I've had my share of frustrations with patrons but it would never
> occur to me to say such a horrible thing to anyone. Your curt reply was
> totally warranted and she clearly has no value in good customer service.
>
>
>
>
>
>
>
>
>
> *Rebecca Levitan *| *Librarian II*
>
> Baltimore County Public Library | Pikesville Branch
>
> 1301 Reisterstown Road
>
> Baltimore, MD 21208
>
> 410.887.1234
>
> www.bcpl.info
>
>
> --
> *From:* Hasafran  on
> behalf of Weisman, Yaffa via Hasafran 
> *Sent:* Wednesday, September 4, 2019 1:12 AM
> *To:* Robby Feinstein; ha-Safran (hasaf...@lists.service.ohio-state.edu)
> *Subject:* Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>
> *CAUTION:* This message from hasafran-bounces+rlevitan1=
> bcpl@lists.osu.edu originated from a non Baltimore County Government
> or non BCPL email system. Hover over any links before clicking and use
> caution opening attachments.
>
> Robby,
>
> It was lousy of her, but I do believe she is the aberration, not the norm.
> I’ve been using my local public library (LAPL/Westchester branch)
> extensively since my retirement, and the staff is always kind, welcoming,
> and friendly. So the hell with her – I’m glad you put her in her place J
>
> yaffa
>
>
>
> *From:* Hasafran [mailto:hasafran-boun...@lists.osu.edu] *On Behalf Of *Robby
> Feinstein via Hasafran
> *Sent:* Tuesday, September 3, 2019 5:08 PM
> *To:* ha-Safran (hasaf...@lists.service.ohio-state.edu) <
> hasaf...@lists.service.ohio-state.edu>; Robby Feinstein <
> robbiesm...@hotmail.com>
> *Subject:* [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.
>
>
>
> I was at the nearby public library and politely asked a librarian to help
> me print out a color attachment from an Email, which contained a
> forthcoming article I wrote for a journal.  I've been retired from our
> profession for quite a few years now, and admit my computer skills are not
> the best.  After she finished sending the article to a color printer, she
> said in a most condescending and haughty manner: "I guarantee you weren't
> paying attention to how I did this."  She was totally wrong, as I was
> paying very close attention, to her navigating the computer's prompts.  She
> wasn't expecting my curt reply: "I'm a retired library director, and I
> would have never talked to a patron like that."  It is no secret that that
> the people in our profession still have a less than positive image.  It is
> librarians such as the one I unfortunately encountered today who cause that
> to be the case.  If others on Hasafran want to comment about this, I would
> like to read their postings.
>
>
>
>
> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avg.com
> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
> __
> Messages and opinions expressed on Hasafran are those of the individual
> author
> and are not necessarily endorsed by the Association of Jewish Libraries
> (AJL)
> ==
> Submissions for Ha-Safran, send to:
> hasaf...@lists.service.ohio-state.edu
> To join Ha-Safran, update or change your subscription, etc. - click here:
> https://lists.service.ohio-state.edu/mailman/listinfo/hasafran
> Questions, problems, complaints, compliments send to: galro...@osu.edu
> Ha-Safran Archives:
> Current:
>
> http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html
> Earlier Listserver:
>
> http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html
> AJL HomePage http://www.JewishLibraries.org
> --
> Hasafran mailing list
> Hasafran@lists.osu.edu
> https://lists.osu.edu/mailman/listinfo/hasafran
>


-- 
*Mrs. Esther Schnaidman*
Librarian Media Specialist
(201) 986-1414 x 310 | eschnaid...@rynj.org
__
Messages and opinions expressed on Hasafran are those of the individual author
and are not necessarily endorsed by the Association of Je

Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Rebecca Levitan via Hasafran]

?Speaking as a public librarian I'm horrified what this woman said that. I know 
I've had my share of frustrations with patrons but it would never occur to me 
to say such a horrible thing to anyone. Your curt reply was totally warranted 
and she clearly has no value in good customer service.






Rebecca Levitan | Librarian II
Baltimore County Public Library | Pikesville Branch
1301 Reisterstown Road
Baltimore, MD 21208
410.887.1234
www.bcpl.info<http://www.bcpl.info/>


From: Hasafran  on behalf of 
Weisman, Yaffa via Hasafran 
Sent: Wednesday, September 4, 2019 1:12 AM
To: Robby Feinstein; ha-Safran (hasaf...@lists.service.ohio-state.edu)
Subject: Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

CAUTION: This message from hasafran-bounces+rlevitan1=bcpl@lists.osu.edu 
originated from a non Baltimore County Government or non BCPL email system. 
Hover over any links before clicking and use caution opening attachments.

Robby,
It was lousy of her, but I do believe she is the aberration, not the norm. I've 
been using my local public library (LAPL/Westchester branch) extensively since 
my retirement, and the staff is always kind, welcoming, and friendly. So the 
hell with her - I'm glad you put her in her place :)
yaffa

From: Hasafran [mailto:hasafran-boun...@lists.osu.edu] On Behalf Of Robby 
Feinstein via Hasafran
Sent: Tuesday, September 3, 2019 5:08 PM
To: ha-Safran (hasaf...@lists.service.ohio-state.edu) 
; Robby Feinstein 

Subject: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

I was at the nearby public library and politely asked a librarian to help me 
print out a color attachment from an Email, which contained a forthcoming 
article I wrote for a journal.  I've been retired from our profession for quite 
a few years now, and admit my computer skills are not the best.  After she 
finished sending the article to a color printer, she said in a most 
condescending and haughty manner: "I guarantee you weren't paying attention to 
how I did this."  She was totally wrong, as I was paying very close attention, 
to her navigating the computer's prompts.  She wasn't expecting my curt reply: 
"I'm a retired library director, and I would have never talked to a patron like 
that."  It is no secret that that the people in our profession still have a 
less than positive image.  It is librarians such as the one I unfortunately 
encountered today who cause that to be the case.  If others on Hasafran want to 
comment about this, I would like to read their postings.

[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg-v1.png]<http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

Virus-free. 
www.avg.com<http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>


__
Messages and opinions expressed on Hasafran are those of the individual author
and are not necessarily endorsed by the Association of Jewish Libraries (AJL)
==
Submissions for Ha-Safran, send to:
hasaf...@lists.service.ohio-state.edu
To join Ha-Safran, update or change your subscription, etc. - click here: 
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Earlier Listserver:
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Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[books2gogh via Hasafran]

I'm thinking it might be related to the culture of your city and its
library policies.  Certainly not something I've encountered in our city
known for its Southern hospitality.  Or maybe the person who helped you was
just having a bad hair day.

On Wed, Sep 4, 2019, 1:04 AM Robby Feinstein via Hasafran <
hasafran@lists.osu.edu> wrote:

> I was at the nearby public library and politely asked a librarian to help
> me print out a color attachment from an Email, which contained a
> forthcoming article I wrote for a journal.  I've been retired from our
> profession for quite a few years now, and admit my computer skills are not
> the best.  After she finished sending the article to a color printer, she
> said in a most condescending and haughty manner: "I guarantee you weren't
> paying attention to how I did this."  She was totally wrong, as I was
> paying very close attention, to her navigating the computer's prompts.  She
> wasn't expecting my curt reply: "I'm a retired library director, and I
> would have never talked to a patron like that."  It is no secret that that
> the people in our profession still have a less than positive image.  It is
> librarians such as the one I unfortunately encountered today who cause that
> to be the case.  If others on Hasafran want to comment about this, I would
> like to read their postings.
>
>
> 
>  Virus-free.
> www.avg.com
> 
> <#m_-2015961312024630564_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> __
> Messages and opinions expressed on Hasafran are those of the individual
> author
> and are not necessarily endorsed by the Association of Jewish Libraries
> (AJL)
> ==
> Submissions for Ha-Safran, send to:
> hasaf...@lists.service.ohio-state.edu
> To join Ha-Safran, update or change your subscription, etc. - click here:
> https://lists.service.ohio-state.edu/mailman/listinfo/hasafran
> Questions, problems, complaints, compliments send to: galro...@osu.edu
> Ha-Safran Archives:
> Current:
>
> http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html
> Earlier Listserver:
>
> http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html
> AJL HomePage http://www.JewishLibraries.org
> --
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> Hasafran@lists.osu.edu
> https://lists.osu.edu/mailman/listinfo/hasafran
>
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and are not necessarily endorsed by the Association of Jewish Libraries (AJL)
==
Submissions for Ha-Safran, send to:
hasaf...@lists.service.ohio-state.edu
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Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Maxine Wolfson via Hasafran]

The vast majority of public and private librarians
 I've met and dealt with are untiringly courteous
even with the most difficult patrons.

Did she describe the steps she took to get to the
print queue? If not, she was definitely in the wrong.

Maxine Wolfson  -  Rosen Library
Temple Emanu-El
Providence, RI


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On Wed, Sep 4, 2019 at 1:04 AM Robby Feinstein via Hasafran <
hasafran@lists.osu.edu> wrote:

> I was at the nearby public library and politely asked a librarian to help
> me print out a color attachment from an Email, which contained a
> forthcoming article I wrote for a journal.  I've been retired from our
> profession for quite a few years now, and admit my computer skills are not
> the best.  After she finished sending the article to a color printer, she
> said in a most condescending and haughty manner: "I guarantee you weren't
> paying attention to how I did this."  She was totally wrong, as I was
> paying very close attention, to her navigating the computer's prompts.  She
> wasn't expecting my curt reply: "I'm a retired library director, and I
> would have never talked to a patron like that."  It is no secret that that
> the people in our profession still have a less than positive image.  It is
> librarians such as the one I unfortunately encountered today who cause that
> to be the case.  If others on Hasafran want to comment about this, I would
> like to read their postings.
>
>
> 
>  Virus-free.
> www.avg.com
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> <#m_778632633423054632_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> __
> Messages and opinions expressed on Hasafran are those of the individual
> author
> and are not necessarily endorsed by the Association of Jewish Libraries
> (AJL)
> ==
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> hasaf...@lists.service.ohio-state.edu
> To join Ha-Safran, update or change your subscription, etc. - click here:
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Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Weisman, Yaffa via Hasafran]

Robby,
It was lousy of her, but I do believe she is the aberration, not the norm. I've 
been using my local public library (LAPL/Westchester branch) extensively since 
my retirement, and the staff is always kind, welcoming, and friendly. So the 
hell with her - I'm glad you put her in her place :)
yaffa

From: Hasafran [mailto:hasafran-boun...@lists.osu.edu] On Behalf Of Robby 
Feinstein via Hasafran
Sent: Tuesday, September 3, 2019 5:08 PM
To: ha-Safran (hasaf...@lists.service.ohio-state.edu) 
; Robby Feinstein 

Subject: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

I was at the nearby public library and politely asked a librarian to help me 
print out a color attachment from an Email, which contained a forthcoming 
article I wrote for a journal.  I've been retired from our profession for quite 
a few years now, and admit my computer skills are not the best.  After she 
finished sending the article to a color printer, she said in a most 
condescending and haughty manner: "I guarantee you weren't paying attention to 
how I did this."  She was totally wrong, as I was paying very close attention, 
to her navigating the computer's prompts.  She wasn't expecting my curt reply: 
"I'm a retired library director, and I would have never talked to a patron like 
that."  It is no secret that that the people in our profession still have a 
less than positive image.  It is librarians such as the one I unfortunately 
encountered today who cause that to be the case.  If others on Hasafran want to 
comment about this, I would like to read their postings.

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[ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT.

[Robby Feinstein via Hasafran]

I was at the nearby public library and politely asked a librarian to help me 
print out a color attachment from an Email, which contained a forthcoming 
article I wrote for a journal.  I've been retired from our profession for quite 
a few years now, and admit my computer skills are not the best.  After she 
finished sending the article to a color printer, she said in a most 
condescending and haughty manner: "I guarantee you weren't paying attention to 
how I did this."  She was totally wrong, as I was paying very close attention, 
to her navigating the computer's prompts.  She wasn't expecting my curt reply: 
"I'm a retired library director, and I would have never talked to a patron like 
that."  It is no secret that that the people in our profession still have a 
less than positive image.  It is librarians such as the one I unfortunately 
encountered today who cause that to be the case.  If others on Hasafran want to 
comment about this, I would like to read their postings.

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 Virus-free. 
www.avg.com
__
Messages and opinions expressed on Hasafran are those of the individual author
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==
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