Support response time
Hello, I submitted a support request 4 days ago, and I still have no answer. What is the expected support response time? My app isn't working correctly because of the bug I reported (issue #212) and I still have no clue if there is a solution. I would understand that the support has a lot of work, but I'd really like to know what kind of support service I can expect. My app is not ready for production yet, but support response time is definitely a decisive argument (particularly on a fully managed hosting) to decide if it will go live on Heroku or not. What is your experience with the support? Best regards, Thomas. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: to www or to not www
It would be nice to have an automatic redirect that didn't require application code, but you can also do something like the before_filter :ensure_domain bit of documentation here: http://docs.heroku.com/custom-domains#heroku-setup - Trevor On Jun 1, 11:45 pm, foi foi.fi...@gmail.com wrote: I have had the same problem as you. I have decided like this, at screenshoot's shows how to configure DNShttp://i718.photobucket.com/albums/ww183/foifirst/CNAME.png and test of the domainhttp://i718.photobucket.com/albums/ww183/foifirst/domains.png --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: Support response time
On Jun 4, 3:04 am, Thomas Balthazar gro...@suitmymind.com wrote: What is your experience with the support? I've had reasonably good experience with the support at Heroku, but I wouldn't give it an A+. To wait 4 days for any kind of a response for a support ticket seems unacceptable to me. Maybe you should add something to the ticket to bump it up to the top of their list again? - Trevor --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
504 Gateway Timeout / nginx 0.6.32
I've been getting this error: 504 Gateway Timeout / nging 0.6.32 when trying to my view application at constitution.herokugarden.com, I thought this was a common error that other people were getting but then I created a new test application (refattest.herokuagrden.com) and when I viewed it, it worked fine so this problem is obviously specific to my first application (constitution.herokugarden.com). Anyone know what causes this error? --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: Support response time
I had an overnight response just now. I agree with Trevor - try a bump. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: Way to see DB size used?
Also, make sure you're using the latest client! /Morten On Jun 4, 2009, at 6:53 AM, Alex Chaffee wrote: Doesn't work. All I get are url, git repo, and collaborators. No size info. On Jun 3, 4:50 pm, Adam Wiggins a...@heroku.com wrote: On Wed, Jun 3, 2009 at 4:44 PM, Carl nexus...@gmail.com wrote: Is there anyway to see the size of the database being used on Heroku, http://docs.heroku.com/heroku-command#app-commands Adam --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
