RE: [Histonet] type of paraffin and polymer

2009-09-14 Thread Kemlo Rogerson
Ester Wax 


 





Kemlo Rogerson  
e-mail kemloroger...@nhs.net if not at work.
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-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Margaryan, Naira
Sent: 11 September 2009 17:10
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] type of paraffin and polymer

Dear Histonetters,

I quite need answer as soon as it possible, PLEASE!

I am working with mouse tissue and tumors. What type of paraffin is the best 
for processing and embedding to cut 4µ nice sections?

Thanks in advance,
Naira

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RE: Re:[Histonet] formalin storage

2009-09-14 Thread Walzer Susan
I think HCl and formalin when combined form a carcinogen, at least that is what 
I was taught many years ago.

-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of ti fei
Sent: Friday, September 11, 2009 10:23 AM
To: Riesen, Rebecca; histonet
Subject: Re:[Histonet] formalin storage

never store everything in one cabinet.
 As far as i know, HCl and formalin should not be stored together. If any of 
you know why...
   
 -- Original --
  From:  Riesen, Rebeccarebecca.rie...@nchmd.org;
 Date:  Fri, Sep 11, 2009 10:09 PM
 To:  histonethistonet@lists.utsouthwestern.edu; 
 
 Subject:  [Histonet] formalin storage

  
 
Thank you all! I have received many responses already concerning 10% Neutral 
Buffered Formalin (NBF) storage.  Only one person has stated that they store 
all chemicals, including formalin, in safety cabinets.
I just want to clarify something.  All MSDS's I studied stated that 10% NBF 
indeed is NOT flammable, but the Flash Point is under 200 F on all but one 
manufacturer's product.  The NFPA99 11.7.2.3.1 and 11.7.2.3.2 rules on 
flammables storage include all Class I, II and IIIA liquids.
Class IIIA liquids include those with a Flashpoint of less than 200 F.
That would include 10% NBF.  It appears to be the formaldehyde fume (which we 
all know very well) is the combustible portion no matter if it is 96.7% water. 
Most manufacturer's recommendations are for storage in a tightly sealed 
container, probably to keep those nasty fumes inside.
One would think that would be sufficient. 
Riesen, Rebecca
rebecca.rie...@nchmd.org
NCH Healthcare Systems
Direct 239-436-5000 x2188
Fax 239-436-6767


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RE: [Histonet] AAVLD Histo sample block slide retention policy

2009-09-14 Thread Cheri Miller
 I disagree, the slide is what was used to make the diagnosis. The block may 
not be a good representation of the actual slide, it may could have been cut so 
that what is on the original slide is no longer in the block. In Surgical path 
we keep our slides indefinitely and our blocks for 10 years.

Cheryl A. Miller HT ASCP
Histology Supervisor
Physcians Laboratory, P.C.
402 493 0403

From: histonet-boun...@lists.utsouthwestern.edu 
[histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Burton, Lynn 
[lynn.bur...@illinois.gov]
Sent: Friday, September 11, 2009 10:35 AM
To: Jan Shivers; histonet
Subject: RE: [Histonet] AAVLD Histo sample block  slide retention policy

I read our SOP's on storage and referred to Dr. webb, our pathologist. His 
feeling was that they, AAVLD, leave that up to each lab depending on the state 
statutes regarding law suits. Our SOP says seven years on blocks and nine years 
on slides. I would agree with you that as long as you have blocks, the slides 
would be less important.

Lynn Burton
Lab Assoc. I
Animal Disease Lab
Galesburg, Il 61401



From: histonet-boun...@lists.utsouthwestern.edu on behalf of Jan Shivers
Sent: Fri 9/11/2009 9:21 AM
To: histonet
Subject: [Histonet] AAVLD Histo sample block  slide retention policy



For veterinary diagnostic lab personnel:

We're having a difference of opinion here over how long our Histo slides need 
to be retained.  It was my understanding that all paraffin blocks and stained 
slides need to be retained for 7 years.  Others here believe that as long as 
the blocks are retained, it's not necessary to retain the stained slides past a 
year or two.  Storage space might be a problem in the near future.

I've looked through the AAVLD Essential Requirements, but cannot find a 
definitive answer to this question.  Can someone help me out with the correct 
answer?  We're writing a sample storage SOP for each lab section today, and I'd 
like to get an answer as soon as possible.

Thanks in advance,
Jan Shivers
UMN VDL
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RE: [Histonet] Re: Permount question

2009-09-14 Thread Merced M Leiker
I do recall having to do that in the past; if the Permount bottle had been 
left open in the hood and became too viscous we would add just enough 
xylene to get it flowing again. Didn't happen often, if you're careful to 
keep the bottle closed when not in use.


Regards,
Merced

--On Monday, September 14, 2009 9:15 AM +1000 Tony Henwood 
antho...@chw.edu.au wrote:



It is possible that the mountant was too thick and so xylene was added
to thin it?

It would save the lab money in mountant costs but there is a possibility
that with less mountant on the slide you may have shrinkage of the
mountant causing eventual cracking of the mountant and possible
detachment of the coverslip.

I would review a sample of slides one and two years old and record the
quality (another audit!)

Regards

Tony Henwood JP, MSc, BAppSc, GradDipSysAnalys, CT(ASC)
Laboratory Manager  Senior Scientist
Tel: 612 9845 3306
Fax: 612 9845 3318
the children's hospital at westmead
Cnr Hawkesbury Road and Hainsworth Street, Westmead
Locked Bag 4001, Westmead NSW 2145, AUSTRALIA




-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Merced M
Leiker
Sent: Saturday, 12 September 2009 12:30 AM
To: Leslie Chen; histonet@lists.utsouthwestern.edu
Subject: Re: [Histonet] Re: Permount question


Just so a stereotype doesn't get started here...I was 1st taught in the
(straight) use of Permount by such an Asian technician (who couldn't
speak
English, but was such a wonderful teacher I learned more from watching
her
than anything!)  :-)


--On Thursday, September 10, 2009 1:52 PM -0700 Leslie Chen
lc...@mednet.ucla.edu wrote:


Thanks for all the replies, I guess these weird Asian technicians who
are highly looked up to taught me something wrong and it's been
propagated in the department.  Thanks again!

On Thu, Sep 10, 2009 at 1:03 PM, Leslie Chen lc...@mednet.ucla.edu
wrote:


Hello,
Did anyone ever use Permount straight without cutting it with some
solvent?  Journal articles mention using Permount to coverslip, and
the post-doc I work with thinks that it isn't diluted.

I think maybe people just universally know that it should be
diluted so it isn't mentioned in the Materials and Methods.  Any
thoughts?

Leslie


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Merced M Leiker
Research Technician II
Cardiovascular Medicine
348 Biomedical Research Building
State University of New York at Buffalo
3435 Main St, Buffalo, NY 14214  USA
lei...@buffalo.edu
716-829-6118 (Ph)
716-829-2665 (Fx)

No trees were harmed in the sending of this email.
However, many electrons were severely inconvenienced.


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Merced M Leiker
Research Technician II
Cardiovascular Medicine
348 Biomedical Research Building
State University of New York at Buffalo
3435 Main St, Buffalo, NY 14214  USA
lei...@buffalo.edu
716-829-6118 (Ph)
716-829-2665 (Fx)

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[Histonet] DNA Extraction

2009-09-14 Thread Shaw, Sharon
Hello Histo land,

Does anyone know how to extract DNA from formalin fixed paraffin embedded 
tissue?

Thanks,
Sharon
WPI


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[Histonet] Company email

2009-09-14 Thread Sheila Haas
I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories



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RE: [Histonet] Company email

2009-09-14 Thread Bonner, Janet
Where were you going to have the product delivered?..
Janet
 



From: histonet-boun...@lists.utsouthwestern.edu on behalf of Mike Pence
Sent: Mon 9/14/2009 12:38 PM
To: Sheila Haas; histonet@lists.utsouthwestern.edu
Subject: RE: [Histonet] Company email



Why would you think your email address is your business address? Just have to 
ask?

Mike

-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email


I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


 
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Re: [Histonet] AAVLD Histo sample block slide retention policy

2009-09-14 Thread Konni Black
CLIA (feds) require blocks to be retained 2 years and slides to be retained 
10 years. Space usually determines how long beyond that they are kept. We 
keep a Cancer file of slides and blocks that are retained indefinitely.


K Black
Digestive Health Specialists
Tacoma, WA

- Original Message - 
From: Cheri Miller cmil...@physlab.com
To: Burton, Lynn lynn.bur...@illinois.gov; Jan Shivers 
shive...@umn.edu; histonet histonet@lists.utsouthwestern.edu

Sent: Monday, September 14, 2009 6:19 AM
Subject: RE: [Histonet] AAVLD Histo sample block  slide retention policy


I disagree, the slide is what was used to make the diagnosis. The block 
may not be a good representation of the actual slide, it may could have 
been cut so that what is on the original slide is no longer in the block. 
In Surgical path we keep our slides indefinitely and our blocks for 10 
years.


Cheryl A. Miller HT ASCP
Histology Supervisor
Physcians Laboratory, P.C.
402 493 0403

From: histonet-boun...@lists.utsouthwestern.edu 
[histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Burton, Lynn 
[lynn.bur...@illinois.gov]

Sent: Friday, September 11, 2009 10:35 AM
To: Jan Shivers; histonet
Subject: RE: [Histonet] AAVLD Histo sample block  slide retention policy

I read our SOP's on storage and referred to Dr. webb, our pathologist. His 
feeling was that they, AAVLD, leave that up to each lab depending on the 
state statutes regarding law suits. Our SOP says seven years on blocks and 
nine years on slides. I would agree with you that as long as you have 
blocks, the slides would be less important.


Lynn Burton
Lab Assoc. I
Animal Disease Lab
Galesburg, Il 61401



From: histonet-boun...@lists.utsouthwestern.edu on behalf of Jan Shivers
Sent: Fri 9/11/2009 9:21 AM
To: histonet
Subject: [Histonet] AAVLD Histo sample block  slide retention policy



For veterinary diagnostic lab personnel:

We're having a difference of opinion here over how long our Histo slides 
need to be retained.  It was my understanding that all paraffin blocks and 
stained slides need to be retained for 7 years.  Others here believe that 
as long as the blocks are retained, it's not necessary to retain the 
stained slides past a year or two.  Storage space might be a problem in 
the near future.


I've looked through the AAVLD Essential Requirements, but cannot find a 
definitive answer to this question.  Can someone help me out with the 
correct answer?  We're writing a sample storage SOP for each lab section 
today, and I'd like to get an answer as soon as possible.


Thanks in advance,
Jan Shivers
UMN VDL
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RE: [Histonet] Company email

2009-09-14 Thread Mike Pence
Why would you think your email address is your business address? Just have to 
ask?

Mike

-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email


I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


  
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RE: [Histonet] AAVLD Histo sample block slide retention policy

2009-09-14 Thread Rathborne, Toni
CAP requires 10 years for each.

-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu
[mailto:histonet-boun...@lists.utsouthwestern.edu]on Behalf Of Konni
Black
Sent: Monday, September 14, 2009 10:41 AM
To: Cheri Miller; Burton, Lynn; Jan Shivers; histonet
Subject: Re: [Histonet] AAVLD Histo sample block  slide retention
policy


CLIA (feds) require blocks to be retained 2 years and slides to be retained 
10 years. Space usually determines how long beyond that they are kept. We 
keep a Cancer file of slides and blocks that are retained indefinitely.

K Black
Digestive Health Specialists
Tacoma, WA

- Original Message - 
From: Cheri Miller cmil...@physlab.com
To: Burton, Lynn lynn.bur...@illinois.gov; Jan Shivers 
shive...@umn.edu; histonet histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 6:19 AM
Subject: RE: [Histonet] AAVLD Histo sample block  slide retention policy


 I disagree, the slide is what was used to make the diagnosis. The block 
 may not be a good representation of the actual slide, it may could have 
 been cut so that what is on the original slide is no longer in the block. 
 In Surgical path we keep our slides indefinitely and our blocks for 10 
 years.

 Cheryl A. Miller HT ASCP
 Histology Supervisor
 Physcians Laboratory, P.C.
 402 493 0403
 
 From: histonet-boun...@lists.utsouthwestern.edu 
 [histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Burton, Lynn 
 [lynn.bur...@illinois.gov]
 Sent: Friday, September 11, 2009 10:35 AM
 To: Jan Shivers; histonet
 Subject: RE: [Histonet] AAVLD Histo sample block  slide retention policy

 I read our SOP's on storage and referred to Dr. webb, our pathologist. His 
 feeling was that they, AAVLD, leave that up to each lab depending on the 
 state statutes regarding law suits. Our SOP says seven years on blocks and 
 nine years on slides. I would agree with you that as long as you have 
 blocks, the slides would be less important.

 Lynn Burton
 Lab Assoc. I
 Animal Disease Lab
 Galesburg, Il 61401

 

 From: histonet-boun...@lists.utsouthwestern.edu on behalf of Jan Shivers
 Sent: Fri 9/11/2009 9:21 AM
 To: histonet
 Subject: [Histonet] AAVLD Histo sample block  slide retention policy



 For veterinary diagnostic lab personnel:

 We're having a difference of opinion here over how long our Histo slides 
 need to be retained.  It was my understanding that all paraffin blocks and 
 stained slides need to be retained for 7 years.  Others here believe that 
 as long as the blocks are retained, it's not necessary to retain the 
 stained slides past a year or two.  Storage space might be a problem in 
 the near future.

 I've looked through the AAVLD Essential Requirements, but cannot find a 
 definitive answer to this question.  Can someone help me out with the 
 correct answer?  We're writing a sample storage SOP for each lab section 
 today, and I'd like to get an answer as soon as possible.

 Thanks in advance,
 Jan Shivers
 UMN VDL
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RE: [Histonet] DNA Extraction

2009-09-14 Thread Galbraith, Joe
Sharon:

Here is just one of many such protocols published recently.  Commercial
kits are available from molecular diagnostic suppliers (we use a Qiagen
kit for example - there are certainly numerous others).  

http://www.protocol-online.org/prot/Protocols/DNA-Extraction-from-Archiv
al-Formalin-fixed--Paraffin-embedded-Tissue-Sections-3159.html

Joe
380 MRC
4-4737 (voice)
3-3482 (fax)
pager 131-1170
joseph-galbra...@uiowa.edu

-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Shaw,
Sharon
Sent: Monday, September 14, 2009 9:07 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] DNA Extraction

Hello Histo land,

Does anyone know how to extract DNA from formalin fixed paraffin
embedded tissue?

Thanks,
Sharon
WPI


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RE: [Histonet] Company email

2009-09-14 Thread Galbraith, Joe
Sheila:

Often on-line vendors do not 'like' and sometimes do not accept 'free-mailer' 
email addresses like yahoo, g-mail, hotmail, etc. because they are frequently 
faked or spoofed.  This is often an issue with the payment processor (the 
company the supplier hires to process credit cards) not the supplier directly.  
These processors frequently get burned by scam artists and it can sometimes 
cost the processor lots of money, hence their reluctance to process free email 
addresses.  They are looking for pay for service addresses from internet access 
providers like Quest, Mediacom, or your company, etc.  For those (and there are 
many of us these days) who save money by using a free-mailer, this issue can be 
a problem.  You can complain to the supplier and they may be able to pressure 
the processor to some degree but it is almost certainly not directly their 
issue.  Look to see whose secure site you are transferred to when you go to pay 
for your purchase on-line.  That may tell you the company who is actually 
setting this rule.

If Beckman is actually processing their payments and making the rule directly, 
then try using a different email address (the best ones that are set up via 
your own company, ie yourn...@yourcompany.com).  In the absence of a 'real' 
email addy, I presume you have tried the telephone ordering approach.  If they 
won't take an order over the phone without a 'real' email addy, then you are in 
a world of hurt.  Be sure that you are using a physical address for your 
location and ship to address that is trusted and can be independently 
confirmed.  That may help them be less concerned.  

Best of luck.

Joe
joseph-galbra...@uiowa.edu


-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


  
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Re: [Histonet] Company email

2009-09-14 Thread Sheila Haas
I've jumped through hoops already and made a dozen calls to the company (they 
are refusing) to no evail so I suppose hurt is accurate but not for long. 
There are many other companies out their to order from so I'll just move down 
the list.
Thanks,

Sheila Haas
Laboratory Supervisor
Micro Path Laboratories
 





From: Galbraith, Joe joseph-galbra...@uiowa.edu
To: Sheila Haas micropathl...@yahoo.com
Cc: histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 1:05:49 PM
Subject: RE: [Histonet] Company email

Sheila:

Often on-line vendors do not 'like' and sometimes do not accept 'free-mailer' 
email addresses like yahoo, g-mail, hotmail, etc. because they are frequently 
faked or spoofed.  This is often an issue with the payment processor (the 
company the supplier hires to process credit cards) not the supplier directly.  
These processors frequently get burned by scam artists and it can sometimes 
cost the processor lots of money, hence their reluctance to process free email 
addresses.  They are looking for pay for service addresses from internet access 
providers like Quest, Mediacom, or your company, etc.  For those (and there are 
many of us these days) who save money by using a free-mailer, this issue can be 
a problem.  You can complain to the supplier and they may be able to pressure 
the processor to some degree but it is almost certainly not directly their 
issue.  Look to see whose secure site you are transferred to when you go to pay 
for your purchase
 on-line.  That may tell you the company who is actually setting this rule.

If Beckman is actually processing their payments and making the rule directly, 
then try using a different email address (the best ones that are set up via 
your own company, ie yourn...@yourcompany.com).  In the absence of a 'real' 
email addy, I presume you have tried the telephone ordering approach.  If they 
won't take an order over the phone without a 'real' email addy, then you are in 
a world of hurt.  Be sure that you are using a physical address for your 
location and ship to address that is trusted and can be independently 
confirmed.  That may help them be less concerned.  

Best of luck.

Joe
joseph-galbra...@uiowa.edu


-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


      
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Re: [Histonet] Company email

2009-09-14 Thread Paula Pierce
Sheila,

Joe is correct about the generic emails such as yahoo, gmail, etc.

Look into creating your own website which will then come with email in the 
y...@yourcompany.com format. Websites can be hosted for as little as 
$10-12/month and the name searched for conflicts. Some even has easy, free 
software to design the website yourself.


Paula




From: Galbraith, Joe joseph-galbra...@uiowa.edu
To: Sheila Haas micropathl...@yahoo.com
Cc: histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 12:05:49 PM
Subject: RE: [Histonet] Company email

Sheila:

Often on-line vendors do not 'like' and sometimes do not accept 'free-mailer' 
email addresses like yahoo, g-mail, hotmail, etc. because they are frequently 
faked or spoofed.  This is often an issue with the payment processor (the 
company the supplier hires to process credit cards) not the supplier directly.  
These processors frequently get burned by scam artists and it can sometimes 
cost the processor lots of money, hence their reluctance to process free email 
addresses.  They are looking for pay for service addresses from internet access 
providers like Quest, Mediacom, or your company, etc.  For those (and there are 
many of us these days) who save money by using a free-mailer, this issue can be 
a problem.  You can complain to the supplier and they may be able to pressure 
the processor to some degree but it is almost certainly not directly their 
issue.  Look to see whose secure site you are transferred to when you go to pay 
for your purchase
 on-line.  That may tell you the company who is actually setting this rule.

If Beckman is actually processing their payments and making the rule directly, 
then try using a different email address (the best ones that are set up via 
your own company, ie yourn...@yourcompany.com).  In the absence of a 'real' 
email addy, I presume you have tried the telephone ordering approach.  If they 
won't take an order over the phone without a 'real' email addy, then you are in 
a world of hurt.  Be sure that you are using a physical address for your 
location and ship to address that is trusted and can be independently 
confirmed.  That may help them be less concerned.  

Best of luck.

Joe
joseph-galbra...@uiowa.edu


-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu 
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


      
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RE: [Histonet] Company email

2009-09-14 Thread Galbraith, Joe
Sometimes the best way to complain is with the feet.  

Joe 
joseph-galbra...@uiowa.edu 



From: Sheila Haas [mailto:micropathl...@yahoo.com] 
Sent: Monday, September 14, 2009 12:33 PM
To: Galbraith, Joe
Cc: histonet@lists.utsouthwestern.edu
Subject: Re: [Histonet] Company email

 

I've jumped through hoops already and made a dozen calls to the company
(they are refusing) to no evail so I suppose hurt is accurate but not
for long. There are many other companies out their to order from so I'll
just move down the list.
Thanks,

 

Sheila Haas

Laboratory Supervisor

Micro Path Laboratories

 

 

 



From: Galbraith, Joe joseph-galbra...@uiowa.edu
To: Sheila Haas micropathl...@yahoo.com
Cc: histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 1:05:49 PM
Subject: RE: [Histonet] Company email

Sheila:

Often on-line vendors do not 'like' and sometimes do not accept
'free-mailer' email addresses like yahoo, g-mail, hotmail, etc. because
they are frequently faked or spoofed.  This is often an issue with the
payment processor (the company the supplier hires to process credit
cards) not the supplier directly.  These processors frequently get
burned by scam artists and it can sometimes cost the processor lots of
money, hence their reluctance to process free email addresses.  They are
looking for pay for service addresses from internet access providers
like Quest, Mediacom, or your company, etc.  For those (and there are
many of us these days) who save money by using a free-mailer, this issue
can be a problem.  You can complain to the supplier and they may be able
to pressure the processor to some degree but it is almost certainly not
directly their issue.  Look to see whose secure site you are transferred
to when you go to pay for your purchase on-line.  That may tell you the
company who is actually setting this rule.

If Beckman is actually processing their payments and making the rule
directly, then try using a different email address (the best ones that
are set up via your own company, ie yourn...@yourcompany.com).  In the
absence of a 'real' email addy, I presume you have tried the telephone
ordering approach.  If they won't take an order over the phone without a
'real' email addy, then you are in a world of hurt.  Be sure that you
are using a physical address for your location and ship to address that
is trusted and can be independently confirmed.  That may help them be
less concerned.  

Best of luck.

Joe
joseph-galbra...@uiowa.edu


-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila
Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was
trying to place a credit card order with Beckman Coulter but was denied
due to them not liking my email address. Mind you, I was willing to pay
with a credit card. I placed the order on 9/2 and have been fighting
with them ever since. Ridiculous! Today they were standing by their
policy of not accepting my email address as a business address so I'm
taking my business elsewhere. Just thought I'd share this with those of
you looking for a company to do business with. 
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


  
___
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RE: [Histonet] Company email

2009-09-14 Thread Podawiltz, Thomas
Just curious, were you trying to use a company credit card? If not try setting 
up a paypal account that is link to your credit card.

Tom Podawiltz, HT (ASCP)
Histology Section Head/Laboratory Safety Officer
LRGHealthcare
603-524-3211 ext: 3220

From: histonet-boun...@lists.utsouthwestern.edu 
[histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas 
[micropathl...@yahoo.com]
Sent: Monday, September 14, 2009 12:34 PM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with.

Sheila Haas
Laboratory Supervisor
Micro Path Laboratories



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THIS MESSAGE IS CONFIDENTIAL.  
This e-mail message and any attachments are proprietary and confidential 
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are not the intended recipient, you may not print,distribute, or copy this 
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please notify the sender by return e-mail and delete this message and any 
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those of the author and do not necessarily represent those of LRGHealthcare.


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RE: [Histonet] Company email

2009-09-14 Thread Podawiltz, Thomas
Talk about being ridiculous. Almost sounds like Navy logic


Tom Podawiltz, HT (ASCP)
Histology Section Head/Laboratory Safety Officer
LRGHealthcare
603-524-3211 ext: 3220

From: Sheila Haas [micropathl...@yahoo.com]
Sent: Monday, September 14, 2009 1:49 PM
To: Podawiltz, Thomas; histonet@lists.utsouthwestern.edu
Subject: Re: [Histonet] Company email

Yes, it was a company card. They indicated payment wasn't the issue they
needed the email address for their records. Go figure!

Sheila Haas
Laboratory Supervisor
Micro Path Laboratories




From: Podawiltz, Thomas tpodawi...@lrgh.org
To: Sheila Haas micropathl...@yahoo.com; histonet@lists.utsouthwestern.edu 
histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 1:41:06 PM
Subject: RE: [Histonet] Company email

Just curious, were you trying to use a company credit card? If not try setting 
up a paypal account that is link to your credit card.

Tom Podawiltz, HT (ASCP)
Histology Section Head/Laboratory Safety Officer
LRGHealthcare
603-524-3211 ext: 3220

From: 
histonet-boun...@lists.utsouthwestern.edumailto:histonet-boun...@lists.utsouthwestern.edu
 
[histonet-boun...@lists.utsouthwestern.edumailto:histonet-boun...@lists.utsouthwestern.edu]
 On Behalf Of Sheila Haas 
[micropathl...@yahoo.commailto:micropathl...@yahoo.com]
Sent: Monday, September 14, 2009 12:34 PM
To: histonet@lists.utsouthwestern.edumailto:histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with.

Sheila Haas
Laboratory Supervisor
Micro Path Laboratories



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THIS MESSAGE IS CONFIDENTIAL.
This e-mail message and any attachments are proprietary and confidential 
information intended only for the use of the recipient(s) named above. If you 
are not the intended recipient, you may not print,distribute, or copy this 
message or any attachments.  If you have received this communication in error, 
please notify the sender by return e-mail and delete this message and any 
attachments from your computer. Any views or opinions expressed are solely 
those of the author and do not necessarily represent those of LRGHealthcare.


THIS MESSAGE IS CONFIDENTIAL.  
This e-mail message and any attachments are proprietary and confidential 
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message or any attachments.  If you have received this communication in error, 
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those of the author and do not necessarily represent those of LRGHealthcare.
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Re: [Histonet] Company email

2009-09-14 Thread Sheila Haas
Thanks to all for listening and the input.
I knew it wasn't just me!
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories
 





From: Podawiltz, Thomas tpodawi...@lrgh.org
To: Sheila Haas micropathl...@yahoo.com; histonet@lists.utsouthwestern.edu 
histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 2:04:57 PM
Subject: RE: [Histonet] Company email


Talk about being ridiculous. Almost sounds like Navy logic
 

Tom Podawiltz, HT (ASCP)
Histology Section Head/Laboratory Safety Officer
LRGHealthcare
603-524-3211 ext: 3220


From: Sheila Haas [micropathl...@yahoo.com]
Sent: Monday, September 14, 2009 1:49 PM
To: Podawiltz, Thomas; histonet@lists.utsouthwestern.edu
Subject: Re: [Histonet] Company email


Yes, it was a company card. They indicated payment wasn't the issue they
needed the email address for their records. Go figure!
 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories
 





From: Podawiltz, Thomas tpodawi...@lrgh.org
To: Sheila Haas micropathl...@yahoo.com; histonet@lists.utsouthwestern.edu 
histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 1:41:06 PM
Subject: RE: [Histonet] Company email

Just curious, were you trying to use a company credit card? If not try setting 
up a paypal account that is link to your credit card.

Tom Podawiltz, HT (ASCP)
Histology Section Head/Laboratory Safety Officer
LRGHealthcare
603-524-3211 ext: 3220

From: histonet-boun...@lists.utsouthwestern.edu 
[histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila Haas 
[micropathl...@yahoo.com]
Sent: Monday, September 14, 2009 12:34 PM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was trying to 
place a credit card order with Beckman Coulter but was denied due to them not 
liking my email address. Mind you, I was willing to pay with a credit card. I 
placed the order on 9/2 and have been fighting with them ever since. 
Ridiculous! Today they were standing by their policy of not accepting my email 
address as a business address so I'm taking my business elsewhere. Just thought 
I'd share this with those of you looking for a company to do business with.

Sheila Haas
Laboratory Supervisor
Micro Path Laboratories



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THIS MESSAGE IS CONFIDENTIAL.  
This e-mail message and any attachments are proprietary and confidential 
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are not the intended recipient, you may not print,distribute, or copy this 
message or any attachments.  If you have received this communication in error, 
please notify the sender by return e-mail and delete this message and any 
attachments from your computer. Any views or opinions expressed are solely 
those of the author and do not necessarily represent those of LRGHealthcare.



THIS MESSAGE IS CONFIDENTIAL.  
This e-mail message and any attachments are proprietary and confidential 
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message or any attachments.  If you have received this communication in error, 
please notify the sender by return e-mail and delete this message and any 
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those of the author and do not necessarily represent those of LRGHealthcare.




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RE: [Histonet] Company email

2009-09-14 Thread Troyer, Dean A.
I imagine there are some regulations pertaining to lab supplies, chemicals etc 
post-9/11 also.



From: histonet-boun...@lists.utsouthwestern.edu on behalf of Galbraith, Joe
Sent: Mon 9/14/2009 1:36 PM
To: Sheila Haas
Cc: histonet@lists.utsouthwestern.edu
Subject: RE: [Histonet] Company email



Sometimes the best way to complain is with the feet. 

Joe
joseph-galbra...@uiowa.edu



From: Sheila Haas [mailto:micropathl...@yahoo.com]
Sent: Monday, September 14, 2009 12:33 PM
To: Galbraith, Joe
Cc: histonet@lists.utsouthwestern.edu
Subject: Re: [Histonet] Company email



I've jumped through hoops already and made a dozen calls to the company
(they are refusing) to no evail so I suppose hurt is accurate but not
for long. There are many other companies out their to order from so I'll
just move down the list.
Thanks,



Sheila Haas

Laboratory Supervisor

Micro Path Laboratories









From: Galbraith, Joe joseph-galbra...@uiowa.edu
To: Sheila Haas micropathl...@yahoo.com
Cc: histonet@lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 1:05:49 PM
Subject: RE: [Histonet] Company email

Sheila:

Often on-line vendors do not 'like' and sometimes do not accept
'free-mailer' email addresses like yahoo, g-mail, hotmail, etc. because
they are frequently faked or spoofed.  This is often an issue with the
payment processor (the company the supplier hires to process credit
cards) not the supplier directly.  These processors frequently get
burned by scam artists and it can sometimes cost the processor lots of
money, hence their reluctance to process free email addresses.  They are
looking for pay for service addresses from internet access providers
like Quest, Mediacom, or your company, etc.  For those (and there are
many of us these days) who save money by using a free-mailer, this issue
can be a problem.  You can complain to the supplier and they may be able
to pressure the processor to some degree but it is almost certainly not
directly their issue.  Look to see whose secure site you are transferred
to when you go to pay for your purchase on-line.  That may tell you the
company who is actually setting this rule.

If Beckman is actually processing their payments and making the rule
directly, then try using a different email address (the best ones that
are set up via your own company, ie yourn...@yourcompany.com).  In the
absence of a 'real' email addy, I presume you have tried the telephone
ordering approach.  If they won't take an order over the phone without a
'real' email addy, then you are in a world of hurt.  Be sure that you
are using a physical address for your location and ship to address that
is trusted and can be independently confirmed.  That may help them be
less concerned. 

Best of luck.

Joe
joseph-galbra...@uiowa.edu


-Original Message-
From: histonet-boun...@lists.utsouthwestern.edu
[mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Sheila
Haas
Sent: Monday, September 14, 2009 11:34 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was
trying to place a credit card order with Beckman Coulter but was denied
due to them not liking my email address. Mind you, I was willing to pay
with a credit card. I placed the order on 9/2 and have been fighting
with them ever since. Ridiculous! Today they were standing by their
policy of not accepting my email address as a business address so I'm
taking my business elsewhere. Just thought I'd share this with those of
you looking for a company to do business with.

Sheila Haas
Laboratory Supervisor
Micro Path Laboratories


 
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