Re: [Histonet] Ventana BenchMark Special Stainer

[Ledee,Desiree Y via Histonet]

We have the benchmark specials stainers and don’t have any issues with the GMS. 
We make our wash around every 4-6 weeks and use DI water. We also decon the 
wash bulk container once month. Decons are performed quarterly on instruments

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From: P Sicurello via Histonet 
Sent: Monday, December 24, 2018 11:32 AM
To: HistoNet
Subject: [Histonet] Ventana BenchMark Special Stainer


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attachments you know are safe. Please send as an attachment all spam/phishing 
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..
Happy Christmas Eve,

I sit here reading several replies about the failure of GMS stains. There
is one theme that pretty much everyone has mentioned, and I can say we
agree with them, Ventana/Roche blames the user and does nothing to help
correct this problem. We have heard the same as everyone else: User
error, blame the wash buffer - make fresh every day, etc, blame everyone
and everything except themselves. We have 3 of the Special Stainers, one
of them we have used almost non-stop since November 2015. It had a problem
with Trichrome stains over two years ago, which was fixed by balancing the
vortex mixers (they told us it was user error then too). Now that the
machine has been relocated and the software has been upgraded, a machine
that rarely, if ever, had a GMS stain fail now fails with regularity.

Ventana/Roche needs to realize that they have a serious problem and not
continue to sweep it under the rug. It's not the wash buffer, it's not the
user, it's something else and they do not want to own up to it or help come
up with a solution (no pun intended). We have spent a lot of money on
these machines, all the kits they had us throw out because they blamed the
kit, all the wash buffer we dumped because they told us we had to make
fresh every day (we use these machines so much that the wash buffer does
not sit around and get icky), and their response is silence.

Sorry about the rant, but this is bugging me and I had to vent.

Have a safe a wonderful Holiday Season- whatever you celebrate -or don't
celebrate.

Sincerely,

Paula Sicurello, HTL (ASCP)CM

Histotechnology Specialist

UC San Diego Health

9300 Campus Point Drive

La Jolla, CA 92037
(P): 858-249-5610



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Re: [Histonet] Roche/Ventana rant

[Terri Braud via Histonet]

My sympathies.  I wish we had never bought the Ventana Ultra.  The constant 
failures of the dispensers has caused such a headache, and the documentation 
needed before they will even agree to replace one reagent, and then the fight 
to obtain a credit for the entire test, not to mention wasted tech time and 
valuable patient tissue.
Roche - I hope you are watching this.  Your customer service is terrible and 
you do nothing but try to cover up problems.  Still waiting on my refund from 
the H.Pylorii recall - 72 tests that had to be repeated!!!
Another unhappy customer.  Terri

Terri L. Braud, HT(ASCP)
Anatomic Pathology Supervisor
Laboratory
Holy Redeemer Hospital
1648 Huntingdon Pike
Meadowbrook, PA 19046
ph: 215-938-3689
fax: 215-938-3874
Care, Comfort, and Heal


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[mailto:histonet-requ...@lists.utsouthwestern.edu] 
Sent: Monday, December 24, 2018 1:00 PM
To: histonet@lists.utsouthwestern.edu
Subject: Histonet Digest, Vol 181, Issue 12

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Today's Topics:

   1. Ventana BenchMark Special Stainer (P Sicurello)


--

Message: 1
Date: Mon, 24 Dec 2018 09:31:37 -0800
From: P Sicurello 
To: HistoNet 
Subject: [Histonet] Ventana BenchMark Special Stainer
Message-ID:

Content-Type: text/plain; charset="UTF-8"

Happy Christmas Eve,

I sit here reading several replies about the failure of GMS stains.  There is 
one theme that pretty much everyone has mentioned, and I can say we agree with 
them, Ventana/Roche blames the user and does nothing to help correct this 
problem.  We have heard the same as everyone else:  User error, blame the wash 
buffer - make fresh every day, etc, blame everyone and everything except 
themselves.  We have 3 of the Special Stainers, one of them we have used almost 
non-stop since November 2015.  It had a problem with Trichrome stains over two 
years ago, which was fixed by balancing the vortex mixers (they told us it was 
user error then too).  Now that the machine has been relocated and the software 
has been upgraded, a machine that rarely, if ever, had a GMS stain fail now 
fails with regularity.

Ventana/Roche needs to realize that they have a serious problem and not 
continue to sweep it under the rug.  It's not the wash buffer, it's not the 
user, it's something else and they do not want to own up to it or help come up 
with a solution (no pun intended).  We have spent a lot of money on these 
machines, all the kits they had us throw out because they blamed the kit, all 
the wash buffer we dumped because they told us we had to make fresh every day 
(we use these machines so much that the wash buffer does not sit around and get 
icky), and their response is silence.

Sorry about the rant, but this is bugging me and I had to vent.

Have a safe a wonderful Holiday Season- whatever you celebrate -or don't 
celebrate.

Sincerely,

Paula Sicurello, HTL (ASCP)CM

Histotechnology Specialist

UC San Diego Health

9300 Campus Point Drive

La Jolla, CA 92037
(P): 858-249-5610



*Confidentiality Notice*: The information transmitted in this e-mail is 
intended only for the person or entity to which it is addressed and may contain 
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dissemination or other use of or taking of any action in reliance upon this 
information by persons or entities other than the intended recipient is 
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and delete the material from any computer.


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Subject: Digest Footer

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End of Histonet Digest, Vol 181, Issue 12
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[Histonet] Ventana BenchMark Special Stainer

[P Sicurello via Histonet]

Happy Christmas Eve,

I sit here reading several replies about the failure of GMS stains.  There
is one theme that pretty much everyone has mentioned, and I can say we
agree with them, Ventana/Roche blames the user and does nothing to help
correct this problem.  We have heard the same as everyone else:  User
error, blame the wash buffer - make fresh every day, etc, blame everyone
and everything except themselves.  We have 3 of the Special Stainers, one
of them we have used almost non-stop since November 2015.  It had a problem
with Trichrome stains over two years ago, which was fixed by balancing the
vortex mixers (they told us it was user error then too).  Now that the
machine has been relocated and the software has been upgraded, a machine
that rarely, if ever, had a GMS stain fail now fails with regularity.

Ventana/Roche needs to realize that they have a serious problem and not
continue to sweep it under the rug.  It's not the wash buffer, it's not the
user, it's something else and they do not want to own up to it or help come
up with a solution (no pun intended).  We have spent a lot of money on
these machines, all the kits they had us throw out because they blamed the
kit, all the wash buffer we dumped because they told us we had to make
fresh every day (we use these machines so much that the wash buffer does
not sit around and get icky), and their response is silence.

Sorry about the rant, but this is bugging me and I had to vent.

Have a safe a wonderful Holiday Season- whatever you celebrate -or don't
celebrate.

Sincerely,

Paula Sicurello, HTL (ASCP)CM

Histotechnology Specialist

UC San Diego Health

9300 Campus Point Drive

La Jolla, CA 92037
(P): 858-249-5610



*Confidentiality Notice*: The information transmitted in this e-mail is
intended only for the person or entity to which it is addressed and may
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retransmission, dissemination or other use of or taking of any action in
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