Re: [Histonet] Roche "bashing"
Yep. Paula Keene Pierce, BS, HTL(ASCP)HTPresidentExcalibur Pathology, Inc.5830 N Blue Lake DriveNorman, OK 73069PH 405-759-3953www.excaliburpathology.com On Wednesday, March 6, 2019, 9:14:39 PM CST, P Sicurello via Histonet wrote: It's not Roche "bashing", these are messages come from concerned histology professionals to inform the Histology world that there are issues with a product from a certain vendor. Born out of frustration with the vendor who does nothing about the problem and suggests that the issue lies with the user. Despite the fact that these "users" have been using the products for years, with or without issue, and they continue to use the product, because when the machines work they work very well. Now if this *were *bashing there would be comments like: "Roche doesn't care about patient's or how these test failures effect patient outcomes." or "Those in charge are nothing but a bunch of money grubbing scum suckers who only care about the bottom line." Perhaps, and this is a stretch, if one day, they or someone they love is negatively impacted because the HER2 dispenser failed (and her breast cancer diagnosis and treatment is delayed), or that a transplanted organ fails because, once again, the special stain that indicated rejection didn't work. But who I am I kidding? Sure there are lots of dedicated people in the trenches working hard to create medicines or improve testing, but they aren't the ones who are who don't care. Roche is too large to care about the outcomes of their failed testing products, we are small peanuts compared to the money they make off of pharmaceuticals. Last year the overall diagnostics section made 12,879 (CHF in millions) or $12,874 (US in millions) of which the tissue diagnostics division contributed 1,112 (CHF in millions) or $1,102 (US in millions). Compare that to their total sales of 56,846 (CHF in millions) or $56,602 (US in millions). Our little tissue diagnostics division contributes *1.9%* of their total sales and about *8.6%* to the overall diagnostics division. It's all right there in Roche's annual report, THAT'S why they ignore us. Sincerely, Paula Sicurello, HTL (ASCP)CM Histotechnology Specialist UC San Diego Health 9300 Campus Point Drive La Jolla, CA 92037 (P): 858-249-5610 *Confidentiality Notice*: The information transmitted in this e-mail is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this e-mail in error, please contact the sender and delete the material from any computer. On Wed, Mar 6, 2019 at 3:56 PM Jennifer Saunders via Histonet < histonet@lists.utsouthwestern.edu> wrote: > The dispenser problem have been around long before Roche entered the > picture. At least a problem since 1997.. Ventana usto be really good about > replacing leaky dispensers back then. If they or Roche had ever taken the > problem seriously enough to actually fix the problem nobody would be doing > any Roche bashing!!!Jen Saunders HT (ASCP)Portland Oregon > > > Sent from Yahoo Mail for iPhone > > > On Wednesday, March 6, 2019, 8:18 AM, Brett Connolly via Histonet < > histonet@lists.utsouthwestern.edu> wrote: > > As a retiree from big pharma I find your generalization to be ignorant and > insulting. There are many, many researchers and laboratory personnel in big > pharma that don’t fit your description, believe me! > > Brett Connolly, HTL(ASCP), PhD > > Sent from Mail for Windows 10 > > From: Jeff Jurczak via Histonet > Sent: Wednesday, March 6, 2019 10:58 AM > To: Victoria Baker > Cc: histonet@lists.utsouthwestern.edu; Terri Braud; > kelley.jor...@roche.com > Subject: Re: [Histonet] Roche "bashing" > > > Like all employees at big pharma companies, Kelly has been indoctrinated > into believing that her company, her products, and the service rendered is > perfect. To believe otherwise is a quick way to find the door out. As a > corollary, there can be no problems other than user error ones. > > > > Sent from myMail for iOS > > > Wednesday, March 6, 2019, 7:03 AM -0600 from > histonet@lists.utsouthwestern.edu : > >Kelly, > > > >It is not bashing, it is frustration and concern. > > > >We need our instruments and reagents to work so that we deliver reliable > >and consistent results to our pathologists. They trust our work and > >dedication to them and ultimately the patient. When something like this > >happens and we can't get a real resolution it undermines many things, but > >trust is first for me. > > > >
Re: [Histonet] Roche "bashing"
It's not Roche "bashing", these are messages come from concerned histology professionals to inform the Histology world that there are issues with a product from a certain vendor. Born out of frustration with the vendor who does nothing about the problem and suggests that the issue lies with the user. Despite the fact that these "users" have been using the products for years, with or without issue, and they continue to use the product, because when the machines work they work very well. Now if this *were *bashing there would be comments like: "Roche doesn't care about patient's or how these test failures effect patient outcomes." or "Those in charge are nothing but a bunch of money grubbing scum suckers who only care about the bottom line." Perhaps, and this is a stretch, if one day, they or someone they love is negatively impacted because the HER2 dispenser failed (and her breast cancer diagnosis and treatment is delayed), or that a transplanted organ fails because, once again, the special stain that indicated rejection didn't work. But who I am I kidding? Sure there are lots of dedicated people in the trenches working hard to create medicines or improve testing, but they aren't the ones who are who don't care. Roche is too large to care about the outcomes of their failed testing products, we are small peanuts compared to the money they make off of pharmaceuticals. Last year the overall diagnostics section made 12,879 (CHF in millions) or $12,874 (US in millions) of which the tissue diagnostics division contributed 1,112 (CHF in millions) or $1,102 (US in millions). Compare that to their total sales of 56,846 (CHF in millions) or $56,602 (US in millions). Our little tissue diagnostics division contributes *1.9%* of their total sales and about *8.6%* to the overall diagnostics division. It's all right there in Roche's annual report, THAT'S why they ignore us. Sincerely, Paula Sicurello, HTL (ASCP)CM Histotechnology Specialist UC San Diego Health 9300 Campus Point Drive La Jolla, CA 92037 (P): 858-249-5610 *Confidentiality Notice*: The information transmitted in this e-mail is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this e-mail in error, please contact the sender and delete the material from any computer. On Wed, Mar 6, 2019 at 3:56 PM Jennifer Saunders via Histonet < histonet@lists.utsouthwestern.edu> wrote: > The dispenser problem have been around long before Roche entered the > picture. At least a problem since 1997.. Ventana usto be really good about > replacing leaky dispensers back then. If they or Roche had ever taken the > problem seriously enough to actually fix the problem nobody would be doing > any Roche bashing!!!Jen Saunders HT (ASCP)Portland Oregon > > > Sent from Yahoo Mail for iPhone > > > On Wednesday, March 6, 2019, 8:18 AM, Brett Connolly via Histonet < > histonet@lists.utsouthwestern.edu> wrote: > > As a retiree from big pharma I find your generalization to be ignorant and > insulting. There are many, many researchers and laboratory personnel in big > pharma that don’t fit your description, believe me! > > Brett Connolly, HTL(ASCP), PhD > > Sent from Mail for Windows 10 > > From: Jeff Jurczak via Histonet > Sent: Wednesday, March 6, 2019 10:58 AM > To: Victoria Baker > Cc: histonet@lists.utsouthwestern.edu; Terri Braud; > kelley.jor...@roche.com > Subject: Re: [Histonet] Roche "bashing" > > > Like all employees at big pharma companies, Kelly has been indoctrinated > into believing that her company, her products, and the service rendered is > perfect. To believe otherwise is a quick way to find the door out. As a > corollary, there can be no problems other than user error ones. > > > > Sent from myMail for iOS > > > Wednesday, March 6, 2019, 7:03 AM -0600 from > histonet@lists.utsouthwestern.edu : > >Kelly, > > > >It is not bashing, it is frustration and concern. > > > >We need our instruments and reagents to work so that we deliver reliable > >and consistent results to our pathologists. They trust our work and > >dedication to them and ultimately the patient. When something like this > >happens and we can't get a real resolution it undermines many things, but > >trust is first for me. > > > >Vikki > > > >On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet < > >histonet@lists.utsouthwestern.edu > wrote: > > > >> Such a wonderful insight into the thought process of Roche. Accused
Re: [Histonet] Roche "bashing"
The dispenser problem have been around long before Roche entered the picture. At least a problem since 1997.. Ventana usto be really good about replacing leaky dispensers back then. If they or Roche had ever taken the problem seriously enough to actually fix the problem nobody would be doing any Roche bashing!!!Jen Saunders HT (ASCP)Portland Oregon Sent from Yahoo Mail for iPhone On Wednesday, March 6, 2019, 8:18 AM, Brett Connolly via Histonet wrote: As a retiree from big pharma I find your generalization to be ignorant and insulting. There are many, many researchers and laboratory personnel in big pharma that don’t fit your description, believe me! Brett Connolly, HTL(ASCP), PhD Sent from Mail for Windows 10 From: Jeff Jurczak via Histonet Sent: Wednesday, March 6, 2019 10:58 AM To: Victoria Baker Cc: histonet@lists.utsouthwestern.edu; Terri Braud; kelley.jor...@roche.com Subject: Re: [Histonet] Roche "bashing" Like all employees at big pharma companies, Kelly has been indoctrinated into believing that her company, her products, and the service rendered is perfect. To believe otherwise is a quick way to find the door out. As a corollary, there can be no problems other than user error ones. Sent from myMail for iOS Wednesday, March 6, 2019, 7:03 AM -0600 from histonet@lists.utsouthwestern.edu : >Kelly, > >It is not bashing, it is frustration and concern. > >We need our instruments and reagents to work so that we deliver reliable >and consistent results to our pathologists. They trust our work and >dedication to them and ultimately the patient. When something like this >happens and we can't get a real resolution it undermines many things, but >trust is first for me. > >Vikki > >On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet < >histonet@lists.utsouthwestern.edu > wrote: > >> Such a wonderful insight into the thought process of Roche. Accused of >> bashing when I am telling the truth about failed lots when they claim the >> problem is fixed. >> If only they would put that much effort into repairing the problem and >> fostering better customer relations, than how to market their product >> around this annoying truth. >> >> Terri L. Braud, HT(ASCP) >> Anatomic Pathology Supervisor >> Laboratory >> Holy Redeemer Hospital >> 1648 Huntingdon Pike >> Meadowbrook, PA 19046 >> ph: 215-938-3689 >> fax: 215-938-3874 >> Care, Comfort, and Heal >> >> Today's Topics: >> >> 1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) >> Message: 1 >> Date: Fri, 1 Mar 2019 13:15:58 -0500 >> From: "Jordan, Kelley" < kelley.jor...@roche.com > >> Content-Type: text/plain; charset="UTF-8" >> More bad press in histonet...not sure if we should pass it on to >> Marketing?? >> @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always >> always bashing us. >> Kelley Jordan >> Strategic Account Manager - SC, NC, TN and KY >> A Member of the Roche Group >> Ventana Medical Systems >> Mobile: 803.504.1135 >> Customer/Technical Support: 1.800.227.2155 >> kelley.jor...@roche.com >> www.ventana.com >> >> ___ >> Histonet mailing list >> Histonet@lists.utsouthwestern.edu >> http://lists.utsouthwestern.edu/mailman/listinfo/histonet >> >___ >Histonet mailing list >Histonet@lists.utsouthwestern.edu >http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
Re: [Histonet] Roche "bashing"
As a retiree from big pharma I find your generalization to be ignorant and insulting. There are many, many researchers and laboratory personnel in big pharma that don’t fit your description, believe me! Brett Connolly, HTL(ASCP), PhD Sent from Mail for Windows 10 From: Jeff Jurczak via Histonet Sent: Wednesday, March 6, 2019 10:58 AM To: Victoria Baker Cc: histonet@lists.utsouthwestern.edu; Terri Braud; kelley.jor...@roche.com Subject: Re: [Histonet] Roche "bashing" Like all employees at big pharma companies, Kelly has been indoctrinated into believing that her company, her products, and the service rendered is perfect. To believe otherwise is a quick way to find the door out. As a corollary, there can be no problems other than user error ones. Sent from myMail for iOS Wednesday, March 6, 2019, 7:03 AM -0600 from histonet@lists.utsouthwestern.edu : >Kelly, > >It is not bashing, it is frustration and concern. > >We need our instruments and reagents to work so that we deliver reliable >and consistent results to our pathologists. They trust our work and >dedication to them and ultimately the patient. When something like this >happens and we can't get a real resolution it undermines many things, but >trust is first for me. > >Vikki > >On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet < >histonet@lists.utsouthwestern.edu > wrote: > >> Such a wonderful insight into the thought process of Roche. Accused of >> bashing when I am telling the truth about failed lots when they claim the >> problem is fixed. >> If only they would put that much effort into repairing the problem and >> fostering better customer relations, than how to market their product >> around this annoying truth. >> >> Terri L. Braud, HT(ASCP) >> Anatomic Pathology Supervisor >> Laboratory >> Holy Redeemer Hospital >> 1648 Huntingdon Pike >> Meadowbrook, PA 19046 >> ph: 215-938-3689 >> fax: 215-938-3874 >> Care, Comfort, and Heal >> >> Today's Topics: >> >>1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) >> Message: 1 >> Date: Fri, 1 Mar 2019 13:15:58 -0500 >> From: "Jordan, Kelley" < kelley.jor...@roche.com > >> Content-Type: text/plain; charset="UTF-8" >> More bad press in histonet...not sure if we should pass it on to >> Marketing?? >> @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always >> always bashing us. >> Kelley Jordan >> Strategic Account Manager - SC, NC, TN and KY >> A Member of the Roche Group >> Ventana Medical Systems >> Mobile: 803.504.1135 >> Customer/Technical Support: 1.800.227.2155 >> kelley.jor...@roche.com >> www.ventana.com >> >> ___ >> Histonet mailing list >> Histonet@lists.utsouthwestern.edu >> http://lists.utsouthwestern.edu/mailman/listinfo/histonet >> >___ >Histonet mailing list >Histonet@lists.utsouthwestern.edu >http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
Re: [Histonet] Roche "bashing"
Like all employees at big pharma companies, Kelly has been indoctrinated into believing that her company, her products, and the service rendered is perfect. To believe otherwise is a quick way to find the door out. As a corollary, there can be no problems other than user error ones. Sent from myMail for iOS Wednesday, March 6, 2019, 7:03 AM -0600 from histonet@lists.utsouthwestern.edu : >Kelly, > >It is not bashing, it is frustration and concern. > >We need our instruments and reagents to work so that we deliver reliable >and consistent results to our pathologists. They trust our work and >dedication to them and ultimately the patient. When something like this >happens and we can't get a real resolution it undermines many things, but >trust is first for me. > >Vikki > >On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet < >histonet@lists.utsouthwestern.edu > wrote: > >> Such a wonderful insight into the thought process of Roche. Accused of >> bashing when I am telling the truth about failed lots when they claim the >> problem is fixed. >> If only they would put that much effort into repairing the problem and >> fostering better customer relations, than how to market their product >> around this annoying truth. >> >> Terri L. Braud, HT(ASCP) >> Anatomic Pathology Supervisor >> Laboratory >> Holy Redeemer Hospital >> 1648 Huntingdon Pike >> Meadowbrook, PA 19046 >> ph: 215-938-3689 >> fax: 215-938-3874 >> Care, Comfort, and Heal >> >> Today's Topics: >> >>1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) >> Message: 1 >> Date: Fri, 1 Mar 2019 13:15:58 -0500 >> From: "Jordan, Kelley" < kelley.jor...@roche.com > >> Content-Type: text/plain; charset="UTF-8" >> More bad press in histonet...not sure if we should pass it on to >> Marketing?? >> @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always >> always bashing us. >> Kelley Jordan >> Strategic Account Manager - SC, NC, TN and KY >> A Member of the Roche Group >> Ventana Medical Systems >> Mobile: 803.504.1135 >> Customer/Technical Support: 1.800.227.2155 >> kelley.jor...@roche.com >> www.ventana.com >> >> ___ >> Histonet mailing list >> Histonet@lists.utsouthwestern.edu >> http://lists.utsouthwestern.edu/mailman/listinfo/histonet >> >___ >Histonet mailing list >Histonet@lists.utsouthwestern.edu >http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
Re: [Histonet] Roche "bashing"
Kelly, It is not bashing, it is frustration and concern. We need our instruments and reagents to work so that we deliver reliable and consistent results to our pathologists. They trust our work and dedication to them and ultimately the patient. When something like this happens and we can't get a real resolution it undermines many things, but trust is first for me. Vikki On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet < histonet@lists.utsouthwestern.edu> wrote: > Such a wonderful insight into the thought process of Roche. Accused of > bashing when I am telling the truth about failed lots when they claim the > problem is fixed. > If only they would put that much effort into repairing the problem and > fostering better customer relations, than how to market their product > around this annoying truth. > > Terri L. Braud, HT(ASCP) > Anatomic Pathology Supervisor > Laboratory > Holy Redeemer Hospital > 1648 Huntingdon Pike > Meadowbrook, PA 19046 > ph: 215-938-3689 > fax: 215-938-3874 > Care, Comfort, and Heal > > Today's Topics: > >1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) > Message: 1 > Date: Fri, 1 Mar 2019 13:15:58 -0500 > From: "Jordan, Kelley" > Content-Type: text/plain; charset="UTF-8" > More bad press in histonet...not sure if we should pass it on to > Marketing?? > @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always > always bashing us. > Kelley Jordan > Strategic Account Manager - SC, NC, TN and KY > A Member of the Roche Group > Ventana Medical Systems > Mobile: 803.504.1135 > Customer/Technical Support: 1.800.227.2155 > kelley.jor...@roche.com > www.ventana.com > > ___ > Histonet mailing list > Histonet@lists.utsouthwestern.edu > http://lists.utsouthwestern.edu/mailman/listinfo/histonet > ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
Re: [Histonet] Roche "bashing"
Hi Terri, This phrase isn't mine but nevertheless I'm gonna use it: Customer support/service is not a department but 100% a mentality. I'm amazed by what you describe and to me there is a long way to go to some company to understand that we deal with cancer diagnostics, questions of life and dead. Money shouldn't be on the radar for that matters. Success in getting your issue solved to YOUR satisfaction! Ronald Mit freundlichen Grüßen/Kind Regards Ronald Kusters Global Sales Manager Feather Brand Histotechnology pfm medical ag Wankelstraße 60 50996 Köln, Germany T +49 (2236) 9641 660 F +49 (2236) 9641 99 660 M +49 (171) 9144343 -Original Message- From: Terri Braud [mailto:tbr...@holyredeemer.com] Sent: 05 March 2019 16:23 To: 'histonet@lists.utsouthwestern.edu' Cc: 'kelley.jor...@roche.com' Subject: Re: [Histonet] Roche "bashing" Such a wonderful insight into the thought process of Roche. Accused of bashing when I am telling the truth about failed lots when they claim the problem is fixed. If only they would put that much effort into repairing the problem and fostering better customer relations, than how to market their product around this annoying truth. Terri L. Braud, HT(ASCP) Anatomic Pathology Supervisor Laboratory Holy Redeemer Hospital 1648 Huntingdon Pike Meadowbrook, PA 19046 ph: 215-938-3689 fax: 215-938-3874 Care, Comfort, and Heal Today's Topics: 1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) Message: 1 Date: Fri, 1 Mar 2019 13:15:58 -0500 From: "Jordan, Kelley" Content-Type: text/plain; charset="UTF-8" More bad press in histonet...not sure if we should pass it on to Marketing?? @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always always bashing us. Kelley Jordan Strategic Account Manager - SC, NC, TN and KY A Member of the Roche Group Ventana Medical Systems Mobile: 803.504.1135 Customer/Technical Support: 1.800.227.2155 kelley.jor...@roche.com www.ventana.com ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
Re: [Histonet] Roche "bashing"
Such a wonderful insight into the thought process of Roche. Accused of bashing when I am telling the truth about failed lots when they claim the problem is fixed. If only they would put that much effort into repairing the problem and fostering better customer relations, than how to market their product around this annoying truth. Terri L. Braud, HT(ASCP) Anatomic Pathology Supervisor Laboratory Holy Redeemer Hospital 1648 Huntingdon Pike Meadowbrook, PA 19046 ph: 215-938-3689 fax: 215-938-3874 Care, Comfort, and Heal Today's Topics: 1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) Message: 1 Date: Fri, 1 Mar 2019 13:15:58 -0500 From: "Jordan, Kelley" Content-Type: text/plain; charset="UTF-8" More bad press in histonet...not sure if we should pass it on to Marketing?? @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always always bashing us. Kelley Jordan Strategic Account Manager - SC, NC, TN and KY A Member of the Roche Group Ventana Medical Systems Mobile: 803.504.1135 Customer/Technical Support: 1.800.227.2155 kelley.jor...@roche.com www.ventana.com ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
