Hello,
Once again we are having issues also. I called Roche to ask if there are
issues with dispensers again and they said there are not. We had intermittent
staining on a Ultra. We checked all of our dispensers and discovered that the
OV Link dispenser was difficult to plunge so I removed it and changed out the
solution to another light sensitive dispenser just to see if that was the issue
and it was. The remainder of the kit worked without any trouble. I know this
is not the appropriate thing to do but I wanted to know if it was the ULTRA or
the dispenser. I relayed this to Roche and they said that I void the
replacement because I changed out the dispenser, but at least it is documented.
If we are having any problems we call Roche and document everything on their
end and ours. These are great instruments but we agree the
staining inconsistency is an issue. Pathologists get frustrated plus the extra
repeat staining and turnaround time adds up.
Hopefully everyone calls and documents. If they do not hear from everyone they
won't feel that it is an issue.
Just my thoughts.
Terry Dyer, HT(ASCP)
IHC Specialist
-Original Message-
From: Terri Braud [mailto:tbr...@holyredeemer.com]
Sent: Monday, May 14, 2018 11:49 AM
To: histonet@lists.utsouthwestern.edu
Subject: [Histonet] Ventana dispenser issues - AGAIN
When will this company ever learn? I'm at my wit's end with failed dispensers
from Roche Ventana. The volume of time I've wasted on this issue with this
company is monumental. They refuse to give true tracking information on the
dispensers. We have a relatively new Ultra. The instrument is lovely, but the
stains completely unreliable because of the dispenser failure. Worse yet, one
can never tell when the dispenser will fail. It might fail right out of the
box, or work fine for 30 tests and fail on 31. This problem has been going on
since the end of 2017 and still is continuing. I know I'm not alone because of
the recalls and most recently, the Medical Device Ongoing Action published
5/11/2018. Reaching out to the company is like trying to talk to a politician
who talks in circles. I'm truly at a loss and would welcome any suggestions
from non-Roche employees.
Frustrated, Terri
Terri L. Braud, HT(ASCP)
Anatomic Pathology Supervisor
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