RE: [Histonet] Re: Sakura iDent
Anne You might want to try going up the Sakura chain of command. I had trouble with a coverslipper, after contacting the regional manager it was amazing the service it received. Good luck. Cindy Pyse, CLT, HT (ASCP) Histology Supervisor X-Cell Laboratories e-mail cp...@x-celllab.com -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Anne van Binsbergen Sent: Wednesday, January 13, 2010 4:16 AM To: Denise Van Eaton Cc: histonet@lists.utsouthwestern.edu Subject: [Histonet] Re: Sakura iDent Hi Denise sadly no resolution also sadly very little response from the histonet - except for Rene - he and i did some troubleshooting to try to see if i had missed anything - we had the same thoughts so ... i am still sitting with the iDent in its box, unused, until someone, somewhere can convince me that the print does not wipe off with xylene - which will be hard to do seeing that i wiped it off myself and saw with my own eyes that xylene removes the ink!! Sakura - if you are reading this - i am not a happy camper Annie 2010/1/12 Denise Van Eaton dvanea...@littonlab.com Hi Anne, We have been checking into cassette printers. Obviously, if we can bring one in for a demonstration we will but I thought the iDent looked like a good place to start. I noticed your problem (on the Histonet) with the ink rubbing off after the xylene. I never saw any responses from the rest of the Histonetters... did you resolve the problem? Assuming you (or Sakura) did, what was the trick? Thank you in advance for sharing your fix for a potential problem. Denise Van Eaton HT(ASCP) Litton Pathology Associates -- Anne van Binsbergen (Hope) Abu Dhabi UAE ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
RE: [Histonet] Re: Sakura iDent
Dear Annie, I am writing you from California where our Wednesday workday is beginning and you are preparing for your Wednesday to draw to a close. Although the majority of Sakura Finetek products are carried by all Sakura Finetek entities, the iDent is not one that is available from Sakura Finetek USA in North America. If most Histonet subscribers are from the U.S., that may explain the very little response from the histonet that you noted. I am sorry about your cassette labeler issues and have forwarded your posting to the gentleman who is in charge of Sakura Finetek Middle East. His name is Mr. Ghaleb Alkhaseb and I am sure he will be in contact with you very soon after reading it. I do not know what Sakura contact information you have been using, but I know that Mr. Alkhaseb will make sure that you will have the most current information for a more direct company contact. I do expect your iDent situation will be corrected and resolved to your satisfaction very soon. From 12 hours behind you, I offer my kindest regards. Nancy Klemme, HT(ASCP) Edu. Svcs. Dir. - Sakura Finetek USA, Inc. - Torrance, CA 800-725-8723 x7879 -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Anne van Binsbergen Sent: Wednesday, January 13, 2010 1:16 AM To: Denise Van Eaton Cc: histonet@lists.utsouthwestern.edu Subject: [Histonet] Re: Sakura iDent Hi Denise sadly no resolution also sadly very little response from the histonet - except for Rene - he and i did some troubleshooting to try to see if i had missed anything - we had the same thoughts so ... i am still sitting with the iDent in its box, unused, until someone, somewhere can convince me that the print does not wipe off with xylene - which will be hard to do seeing that i wiped it off myself and saw with my own eyes that xylene removes the ink!! Sakura - if you are reading this - i am not a happy camper Annie 2010/1/12 Denise Van Eaton dvanea...@littonlab.com Hi Anne, We have been checking into cassette printers. Obviously, if we can bring one in for a demonstration we will but I thought the iDent looked like a good place to start. I noticed your problem (on the Histonet) with the ink rubbing off after the xylene. I never saw any responses from the rest of the Histonetters... did you resolve the problem? Assuming you (or Sakura) did, what was the trick? Thank you in advance for sharing your fix for a potential problem. Denise Van Eaton HT(ASCP) Litton Pathology Associates -- Anne van Binsbergen (Hope) Abu Dhabi UAE ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
Re: [Histonet] Re: Sakura iDent
Dear Nancy thank you for your email - yes, I know Ghaleb well and have had a working relationship with him for many years here in the middle east. He is indeed trying to extract some sort of resolution from the Sakura European Head office in Zoeterwoude - Ralph, Wim, Chris and Kees-Jan my local vendor here in the UAE is excellent and he has witnessed my print rubbing off the cassette face when gently brushed with xylene on gloved finger or a cotton swab. I must just add that it is very strange for me to be battling with a company I have avidly supported and promoted for so many years. I hope that we will resolve this issue and that i will add yet another Sakura workhorse to my already large Sakura stable. kind regards Annie 2010/1/13 Nancy Klemme nkle...@sakuraus.com Dear Annie, I am writing you from California where our Wednesday workday is beginning and you are preparing for your Wednesday to draw to a close. Although the majority of Sakura Finetek products are carried by all Sakura Finetek entities, the iDent is not one that is available from Sakura Finetek USA in North America. If most Histonet subscribers are from the U.S., that may explain the very little response from the histonet that you noted. I am sorry about your cassette labeler issues and have forwarded your posting to the gentleman who is in charge of Sakura Finetek Middle East. His name is Mr. Ghaleb Alkhaseb and I am sure he will be in contact with you very soon after reading it. I do not know what Sakura contact information you have been using, but I know that Mr. Alkhaseb will make sure that you will have the most current information for a more direct company contact. I do expect your iDent situation will be corrected and resolved to your satisfaction very soon. From 12 hours behind you, I offer my kindest regards. Nancy Klemme, HT(ASCP) Edu. Svcs. Dir. - Sakura Finetek USA, Inc. - Torrance, CA 800-725-8723 x7879 -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto: histonet-boun...@lists.utsouthwestern.edu] On Behalf Of Anne van Binsbergen Sent: Wednesday, January 13, 2010 1:16 AM To: Denise Van Eaton Cc: histonet@lists.utsouthwestern.edu Subject: [Histonet] Re: Sakura iDent Hi Denise sadly no resolution also sadly very little response from the histonet - except for Rene - he and i did some troubleshooting to try to see if i had missed anything - we had the same thoughts so ... i am still sitting with the iDent in its box, unused, until someone, somewhere can convince me that the print does not wipe off with xylene - which will be hard to do seeing that i wiped it off myself and saw with my own eyes that xylene removes the ink!! Sakura - if you are reading this - i am not a happy camper Annie 2010/1/12 Denise Van Eaton dvanea...@littonlab.com Hi Anne, We have been checking into cassette printers. Obviously, if we can bring one in for a demonstration we will but I thought the iDent looked like a good place to start. I noticed your problem (on the Histonet) with the ink rubbing off after the xylene. I never saw any responses from the rest of the Histonetters... did you resolve the problem? Assuming you (or Sakura) did, what was the trick? Thank you in advance for sharing your fix for a potential problem. Denise Van Eaton HT(ASCP) Litton Pathology Associates -- Anne van Binsbergen (Hope) Abu Dhabi UAE ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet -- Anne van Binsbergen (Hope) Abu Dhabi UAE ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
