Re: IBM support portal Broken?
Working here now as well. IE11/Win10 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jousma, David Sent: Thursday, August 31, 2017 7:33 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? Looks like IBM made a change. IE11 is working again at my location. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Allan Staller Sent: Wednesday, August 30, 2017 3:14 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Win10/IE11 does not work -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jesse 1 Robinson Sent: Wednesday, August 30, 2017 1:33 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK. It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-( . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 10:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan St
Re: IBM support portal Broken?
Looks like IBM made a change. IE11 is working again at my location. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Allan Staller Sent: Wednesday, August 30, 2017 3:14 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Win10/IE11 does not work -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jesse 1 Robinson Sent: Wednesday, August 30, 2017 1:33 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK. It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-( . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 10:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support ---
Re: [EXTERNAL] Re: IBM support portal Broken?
Multiple problems for me. My browser of choice, Opera doesn't work. IE on Win 7 doesn't work. Firefox works but not available on work desktop. Chrome allows me to log in, upload GIMXSID report but I can't use Download Director because Chrome doesn't support Java. Sheesh. I filled in their feedback form, like "how are we doing". I should have said terrible but I explained the different browser problems. Do IBM actually test this portal? On Thu, Aug 31, 2017 at 8:08 AM, Pommier, Rex <rpomm...@sfgmembers.com> wrote: > To (mis)quote a line from the Lord of the Rings movie. "And some things > that should not have been forgotten were lost. History became legend. > Legend became myth." > > Rex > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Dyck, Lionel B. (TRA) > Sent: Wednesday, August 30, 2017 12:38 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: [EXTERNAL] Re: IBM support portal Broken? > > I called to report the issue, the voice recording suggested going to > ibm.com/support which was a mostly blank page that had zero info other > than an option to translate the page into some other language. I pressed > the button for a Sev 1, thinking that would be the quickest, and after 5+ > minutes listening to a recording got to talk to someone who didn't know > what to do as the support site is not a valid 'product'. She volunteered to > inform her supervisor/lead. > > One little step (maybe) > > Where is the legendary IBM support and service and RAS? > > -- > Lionel B. Dyck > Mainframe Systems Programmer - TRA > > > > > The information contained in this message is confidential, protected from > disclosure and may be legally privileged. If the reader of this message is > not the intended recipient or an employee or agent responsible for > delivering this message to the intended recipient, you are hereby notified > that any disclosure, distribution, copying, or any action taken or action > omitted in reliance on it, is strictly prohibited and may be unlawful. If > you have received this communication in error, please notify us immediately > by replying to this message and destroy the material in its entirety, > whether in electronic or hard copy format. Thank you. > > > -- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > -- Wayne V. Bickerdike -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: [EXTERNAL] Re: IBM support portal Broken?
To (mis)quote a line from the Lord of the Rings movie. "And some things that should not have been forgotten were lost. History became legend. Legend became myth." Rex -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 12:38 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA The information contained in this message is confidential, protected from disclosure and may be legally privileged. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, distribution, copying, or any action taken or action omitted in reliance on it, is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: IBM support portal Broken?
Win10/IE11 does not work -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jesse 1 Robinson Sent: Wednesday, August 30, 2017 1:33 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK. It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-( . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 10:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ::DISCLAIMER:: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in trans
Re: [EXTERNAL] Re: IBM support portal Broken?
Standard refrain: The "new tools" are not as reliable, functional or available as the tools they are replacing" -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 12:38 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message without the > prior written con
Re: IBM support portal Broken?
Thx. That was it. Edge works fine. IE 11 does not work. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 10:02 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? We have been running into this. At the bank we are still on IE 11. Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer MS Edge seems to work, but my workstation is still Win7. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Allan Staller Sent: Wednesday, August 30, 2017 9:56 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Get partial display of support portal Home Page. https://www.ibm.com/support/home/entry/portal/support ::DISCLAIMER:: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: IBM support portal Broken?
Working here now too. . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jesse 1 Robinson Sent: Wednesday, August 30, 2017 11:33 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: IBM support portal Broken? Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK. It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-( . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 10:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: IBM support portal Broken?
Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK. It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-( . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-543-6132 Office ⇐=== NEW robin...@sce.com -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 10:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: IBM support portal Broken?
It does appear to have been fixed - suspect a roll back :-) -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Turner Cheryl L Sent: Wednesday, August 30, 2017 1:22 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? Something happened just broke loose. I can now get to IBMLINK. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 1:37 PM To: IBM-MAIN@listserv.ua.edu Subject: Re: IBM support portal Broken? Well, honestly, I bet this wasn’t planned by IBM, and we'll probably see them fix this, but they did me a big favor. IE 11 on our shop workstations was a real dog, having to restart it multiple times per day due to lockups. Running Chrome at work (in a sanctioned fashion) is like a breath of fresh air. Typical non-business related websites like cnn.com foxnews.com, etc would constantly cause brower to stop unexpectedly, but I couldn’t call the helpdesk for those... _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 1:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] > On Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President > david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President > david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > -- > -- > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in
Re: IBM support portal Broken?
IBMLINK(Servicelink) and ShopZ are still broken on IE at my location. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Turner Cheryl L Sent: Wednesday, August 30, 2017 2:22 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Something happened just broke loose. I can now get to IBMLINK. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 1:37 PM To: IBM-MAIN@listserv.ua.edu Subject: Re: IBM support portal Broken? Well, honestly, I bet this wasn’t planned by IBM, and we'll probably see them fix this, but they did me a big favor. IE 11 on our shop workstations was a real dog, having to restart it multiple times per day due to lockups. Running Chrome at work (in a sanctioned fashion) is like a breath of fresh air. Typical non-business related websites like cnn.com foxnews.com, etc would constantly cause brower to stop unexpectedly, but I couldn’t call the helpdesk for those... _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 1:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] > On Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President > david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President > david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > -- > -- > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipi
Re: IBM support portal Broken?
Something happened just broke loose. I can now get to IBMLINK. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 1:37 PM To: IBM-MAIN@listserv.ua.edu Subject: Re: IBM support portal Broken? Well, honestly, I bet this wasn’t planned by IBM, and we'll probably see them fix this, but they did me a big favor. IE 11 on our shop workstations was a real dog, having to restart it multiple times per day due to lockups. Running Chrome at work (in a sanctioned fashion) is like a breath of fresh air. Typical non-business related websites like cnn.com foxnews.com, etc would constantly cause brower to stop unexpectedly, but I couldn’t call the helpdesk for those... _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 1:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] > On Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President > david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President > david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > -- > -- > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distributio
Re: [EXTERNAL] Re: IBM support portal Broken?
I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message without the > prior written consent of authorized representative of HCL is strictly > prohibited. If you have received this email in error please delete it and > notify the sender immediately. > Before opening any email and/or attachments, please check them for viruses > and other defects. > > -
Re: IBM support portal Broken?
Well, honestly, I bet this wasn’t planned by IBM, and we'll probably see them fix this, but they did me a big favor. IE 11 on our shop workstations was a real dog, having to restart it multiple times per day due to lockups. Running Chrome at work (in a sanctioned fashion) is like a breath of fresh air. Typical non-business related websites like cnn.com foxnews.com, etc would constantly cause brower to stop unexpectedly, but I couldn’t call the helpdesk for those... _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 1:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message without the > prior written consent of authorized representative of HCL is strictly > prohibited. If you have received this email in error please delete it and > notify the sender immediately. > Before opening any email and/or attachments, please check them for viruses >
Re: IBM support portal Broken?
IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message without the > prior written consent of authorized representative of HCL is strictly > prohibited. If you have received this email in error please delete it and > notify the sender immediately. > Before opening any email and/or attachments, please check them for viruses > and other defects. > > > > -- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL > EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > > > This e-mail transmission contains information that is confidential and may be > privileged. It is intended only for the addressee(s) named above. If you > receive this e-mail in error, please do not read, copy or disseminate it in > any manner. If you are not the intended recipient, any disclosure, copying, > distribution or use of the contents of this information is prohibited. Please > reply to the message immediately by informing the sender that the message was &
Re: IBM support portal Broken?
Some of us don't have the leisure of changing our browser option or version, so I certainly hope that's not the fix. Right now IBMLINK prompts for userid/password but after supplying, just sits there like it didn't understand (no spinning/thinking wheel). I reported the problem we are experiencing to IBM. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 11:04 AM To: IBM-MAIN@listserv.ua.edu Subject: Re: IBM support portal Broken? Oh, and I should have added that some of my team mates noticed it already last week, but neglected to tell anyone, they just moved over to Firefox which works. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 11:02 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** We have been running into this. At the bank we are still on IE 11. Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer MS Edge seems to work, but my workstation is still Win7. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Allan Staller Sent: Wednesday, August 30, 2017 9:56 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Get partial display of support portal Home Page. https://www.ibm.com/support/home/entry/portal/support ::DISCLAIMER:: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail
Re: IBM support portal Broken?
Oh, and I should have added that some of my team mates noticed it already last week, but neglected to tell anyone, they just moved over to Firefox which works. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jousma, David Sent: Wednesday, August 30, 2017 11:02 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** We have been running into this. At the bank we are still on IE 11. Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer MS Edge seems to work, but my workstation is still Win7. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Allan Staller Sent: Wednesday, August 30, 2017 9:56 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Get partial display of support portal Home Page. https://www.ibm.com/support/home/entry/portal/support ::DISCLAIMER:: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access
Re: IBM support portal Broken?
We have been running into this. At the bank we are still on IE 11. Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer MS Edge seems to work, but my workstation is still Win7. _ Dave Jousma Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f 616.653.2717 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Allan Staller Sent: Wednesday, August 30, 2017 9:56 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: IBM support portal Broken? **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** Get partial display of support portal Home Page. https://www.ibm.com/support/home/entry/portal/support ::DISCLAIMER:: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
IBM support portal Broken?
Get partial display of support portal Home Page. https://www.ibm.com/support/home/entry/portal/support ::DISCLAIMER:: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
