Re: IBMLink, searching SRs
Whoever in your organization handles User Administration for the IBM Support Site needs to verify that you have FULL (access to all cases in the the account number) as opposed to BASIC (you only see your own cases). If your company has multiple account numbers, that can complicate things. If software cases must be opened in specific account numbers, you and your peers would need FULL in all of those account numbers where you all work as a team. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: IBMLink, searching SRs
On Tue, 3 Sep 2019 23:32:03 +, Ambros, Thomas wrote: >Anybody know how, in the "upgraded" IBMLink, how one searches for PMRs opened >by their account and not just their own? I unchecked the "Search my service >requests submitted online only" selection and selected "Search all service >requests" for all customer numbers associated with my account and I only get >returned the SRs I opened. Selecting customer numbers specifically and those >same selections to theoretically unrestrict it from returning only my SRs, no >dice. > >I used to be able to view all SRs for my site. What a wonderful luxury that >was when management wanted you to address one. > You should now have transitioned over to the "IBM Support Cases" site - https://www.ibm.com/mysupport/s/?language=en_US All existing SRs (Open or Closed) should also have been migrated Check out - https://www.ibm.com/support/pages/ibm-z-moving-new-ibm-support-site-replace-ibm-service-request-tool Roger -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
IBMLink, searching SRs
Anybody know how, in the "upgraded" IBMLink, how one searches for PMRs opened by their account and not just their own? I unchecked the "Search my service requests submitted online only" selection and selected "Search all service requests" for all customer numbers associated with my account and I only get returned the SRs I opened. Selecting customer numbers specifically and those same selections to theoretically unrestrict it from returning only my SRs, no dice. I used to be able to view all SRs for my site. What a wonderful luxury that was when management wanted you to address one. Thomas Ambros zEnterprise Operating Systems This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information. 127 Public Square, Cleveland, OH 44114 If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to mailto:dnereque...@key.com with 'No Promotional E-mails' in the SUBJECT line. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
