[JAWS-Users] Geek Squad Remote Support with JAWS 12
Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Do you know the name of the small program that Geek Squad asked you to install? And does Geek Squad still charge you for this remote troubleshooting even though you apparently can't get this program to work with JAWS? Gerald - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 8:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
At work I cannot access the dialog box for accepting the remote access from the IT Help desk. The screen with the button is just not accessible with JAWS. Annette . -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Balcius Sent: Wednesday, February 05, 2014 8:49 AM To: Jaws Users Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
It was some kind of Aplatt that took about 20 seconds to run. I am covered with a service contract so no charge. Local stores will not work on problems with software, so it seems. HTH. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Gerald Levy Sent: Wednesday, February 05, 2014 9:27 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Do you know the name of the small program that Geek Squad asked you to install? And does Geek Squad still charge you for this remote troubleshooting even though you apparently can't get this program to work with JAWS? Gerald - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 8:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > Twice now I have tried unsuccessfully to receive tech support from the > Geek > Squad 1800 location. I do everything required and it does not hook up with > the supporter into my system to work ultimately. > > First you must enter a 6-digit code, then run a tiny program, accept, > then okay twice. I get all the way to the second okay and it never appears > on the screen that JAWS reads with the Pc or JAWS cursor. This has to be > one > of the most frustrating unfortunate situations for JAWS not to read > properly > apparently. > > Has anybody ever successfully received this type of service using JAWS? > If so, was it difficult or what did you do that I cannot figure out? There > must be some trick. > > Thanks always. > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
What can we do to change this inaccessibility? This is a nightmare for screen reader users. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Annette Carr Sent: Wednesday, February 05, 2014 9:53 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 At work I cannot access the dialog box for accepting the remote access from the IT Help desk. The screen with the button is just not accessible with JAWS. Annette . -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Balcius Sent: Wednesday, February 05, 2014 8:49 AM To: Jaws Users Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
I've successfully used the service with JaWS 14 and while there was at first some difficulty the tech provided anotaher method of accessing the program that I can't remember offhand but they were able to come up with the alternative. The Geeksquad staff people that I worked with seemed to have a good understanding of screen reader operations. Chuck - Original Message - From: "Gerald Levy" To: Sent: Wednesday, February 05, 2014 6:27 AM Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Do you know the name of the small program that Geek Squad asked you to install? And does Geek Squad still charge you for this remote troubleshooting even though you apparently can't get this program to work with JAWS? Gerald - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 8:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
I believe it is all in the person with whom you work. This could make a huge difference, IMO. I succeeded once out of 3 times only. Must be an easier method with a screen reader I still think. Thanks for the info. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of ckrug...@sbcglobal.net Sent: Wednesday, February 05, 2014 10:58 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 I've successfully used the service with JaWS 14 and while there was at first some difficulty the tech provided anotaher method of accessing the program that I can't remember offhand but they were able to come up with the alternative. The Geeksquad staff people that I worked with seemed to have a good understanding of screen reader operations. Chuck - Original Message - From: "Gerald Levy" To: Sent: Wednesday, February 05, 2014 6:27 AM Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > > Do you know the name of the small program that Geek Squad asked you to > install? And does Geek Squad still charge you for this remote > troubleshooting even though you apparently can't get this program to work > with JAWS? > > Gerald > > > - Original Message - > From: "Liuda Balcius" > To: "Jaws Users " > Sent: Wednesday, February 05, 2014 8:49 AM > Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > > >> Twice now I have tried unsuccessfully to receive tech support from the >> Geek >> Squad 1800 location. I do everything required and it does not hook up >> with >> the supporter into my system to work ultimately. >> >> First you must enter a 6-digit code, then run a tiny program, accept, >> then okay twice. I get all the way to the second okay and it never >> appears >> on the screen that JAWS reads with the Pc or JAWS cursor. This has to be >> one >> of the most frustrating unfortunate situations for JAWS not to read >> properly >> apparently. >> >> Has anybody ever successfully received this type of service using JAWS? >> If so, was it difficult or what did you do that I cannot figure out? >> There >> must be some trick. >> >> Thanks always. >> >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Hello. I just finished a session with the Geek Squad overnight, taking 10.5 hours from start to finish. I believe all is resolved, but it would have been much quicker, if the Tech had called me as directed. Nevertheless, I did speak with a Supervisor about the problem of downloading the applet and being able to easily check proper boxes along the way. A matter of fact, I spoke with 2 supervisors during the night about JAWS and the problems many of us have with this process required to start a session. I actually needed the assistance of good eyes to get the applet ran, accepted, okayed and yessed along the way. Both support specialists wrote another message directly to their supervisors who work in the highest tier of escalations. Hopefully, something good will result from all of this time spent overnight. Let's hope I simply do not need their services anytime soon which would be the best resolution to the problem to begin with. Thanks and have a pleasant day. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ingram Sent: Friday, February 07, 2014 6:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > Twice now I have tried unsuccessfully to receive tech support from the > Geek Squad 1800 location. I do everything required and it does not > hook up with the supporter into my system to work ultimately. > > First you must enter a 6-digit code, then run a tiny program, > accept, then okay twice. I get all the way to the second okay and it > never appears on the screen that JAWS reads with the Pc or JAWS > cursor. This has to be one of the most frustrating unfortunate > situations for JAWS not to read properly apparently. > > Has anybody ever successfully received this type of service using JAWS? > If so, was it difficult or what did you do that I cannot figure out? > There must be some trick. > > Thanks always. > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
10.5 hours to fix a problem? That seems like an awful lot of time. Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Sent: Friday, February 07, 2014 6:18 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Hello. I just finished a session with the Geek Squad overnight, taking 10.5 hours from start to finish. I believe all is resolved, but it would have been much quicker, if the Tech had called me as directed. Nevertheless, I did speak with a Supervisor about the problem of downloading the applet and being able to easily check proper boxes along the way. A matter of fact, I spoke with 2 supervisors during the night about JAWS and the problems many of us have with this process required to start a session. I actually needed the assistance of good eyes to get the applet ran, accepted, okayed and yessed along the way. Both support specialists wrote another message directly to their supervisors who work in the highest tier of escalations. Hopefully, something good will result from all of this time spent overnight. Let's hope I simply do not need their services anytime soon which would be the best resolution to the problem to begin with. Thanks and have a pleasant day. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ingram Sent: Friday, February 07, 2014 6:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > Twice now I have tried unsuccessfully to receive tech support from the > Geek Squad 1800 location. I do everything required and it does not > hook up with the supporter into my system to work ultimately. > > First you must enter a 6-digit code, then run a tiny program, > accept, then okay twice. I get all the way to the second okay and it > never appears on the screen that JAWS reads with the Pc or JAWS > cursor. This has to be one of the most frustrating unfortunate > situations for JAWS not to read properly apparently. > > Has anybody ever successfully received this type of service using JAWS? > If so, was it difficult or what did you do that I cannot figure out? > There must be some trick. > > Thanks always. > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Not exactly when they are working on perhaps 4 or 5 other cases all at the same time. You do not work directly with them as in most systems; you detail your problems, they are submitted to the Tech who will work on your case and you have little to no interaction with the person, unless you are using the chat box to interact with the Tech along the way. You take your turn with the next operation required with your case. Furthermore, it can take 1 to 3 hours for the support specialist to begin the problem solving process as well. Time means nothing to some people, Alan. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: Friday, February 07, 2014 8:52 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 10.5 hours to fix a problem? That seems like an awful lot of time. Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Sent: Friday, February 07, 2014 6:18 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Hello. I just finished a session with the Geek Squad overnight, taking 10.5 hours from start to finish. I believe all is resolved, but it would have been much quicker, if the Tech had called me as directed. Nevertheless, I did speak with a Supervisor about the problem of downloading the applet and being able to easily check proper boxes along the way. A matter of fact, I spoke with 2 supervisors during the night about JAWS and the problems many of us have with this process required to start a session. I actually needed the assistance of good eyes to get the applet ran, accepted, okayed and yessed along the way. Both support specialists wrote another message directly to their supervisors who work in the highest tier of escalations. Hopefully, something good will result from all of this time spent overnight. Let's hope I simply do not need their services anytime soon which would be the best resolution to the problem to begin with. Thanks and have a pleasant day. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ingram Sent: Friday, February 07, 2014 6:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > Twice now I have tried unsuccessfully to receive tech support from the > Geek Squad 1800 location. I do everything required and it does not > hook up with the supporter into my system to work ultimately. > > First you must enter a 6-digit code, then run a tiny program, > accept, then okay twice. I get all the way to the second okay and it > never appears on the screen that JAWS reads with the Pc or JAWS > cursor. This has to be one of the most frustrating unfortunate > situations for JAWS not to read properly apparently. > > Has anybody ever successfully received this type of service using JAWS? > If so, was it difficult or what did you do that I cannot figure out? > There must be some trick. > > Thanks always. > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
I have had to clean up too many screw ups by the geek squad so my opinion might just be slightly tainted. David Ferrin A complex system that does not work is invariably found to have evolved from a simpler system that worked perfectly. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Sent: Friday, February 07, 2014 9:06 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Not exactly when they are working on perhaps 4 or 5 other cases all at the same time. You do not work directly with them as in most systems; you detail your problems, they are submitted to the Tech who will work on your case and you have little to no interaction with the person, unless you are using the chat box to interact with the Tech along the way. You take your turn with the next operation required with your case. Furthermore, it can take 1 to 3 hours for the support specialist to begin the problem solving process as well. Time means nothing to some people, Alan. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: Friday, February 07, 2014 8:52 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 10.5 hours to fix a problem? That seems like an awful lot of time. Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Sent: Friday, February 07, 2014 6:18 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Hello. I just finished a session with the Geek Squad overnight, taking 10.5 hours from start to finish. I believe all is resolved, but it would have been much quicker, if the Tech had called me as directed. Nevertheless, I did speak with a Supervisor about the problem of downloading the applet and being able to easily check proper boxes along the way. A matter of fact, I spoke with 2 supervisors during the night about JAWS and the problems many of us have with this process required to start a session. I actually needed the assistance of good eyes to get the applet ran, accepted, okayed and yessed along the way. Both support specialists wrote another message directly to their supervisors who work in the highest tier of escalations. Hopefully, something good will result from all of this time spent overnight. Let's hope I simply do not need their services anytime soon which would be the best resolution to the problem to begin with. Thanks and have a pleasant day. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ingram Sent: Friday, February 07, 2014 6:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > Twice now I have tried unsuccessfully to receive tech support from the > Geek Squad 1800 location. I do everything required and it does not > hook up with the supporter into my system to work ultimately. > > First you must enter a 6-digit code, then run a tiny program, > accept, then okay twice. I get all the way to the second okay and it > never appears on the screen that JAWS reads with the Pc or JAWS > cursor. This has to be one of the most frustrating unfortunate > situations for JAWS not to read properly apparently. > > Has anybody ever successfully received this type of service using JAWS? > If so, was it difficult or what did you do that I cannot figure out? > There must be some trick. > > Thanks always. > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
yes, i've noticed some things I didn't like when they ran their so-called tune ups and had to have them go back and change some things to my specifications which they did. What has everyone's experience been using the web root security anywhere program that they like to install on computers that are under contract with the? I find it not to be very accessible s far as the settings go and it doesn't tell me details that I like to have. I think I will be going back to the paid version of AVG and Malware bytes since I don't have a clear impression of what Web Root actually does or doesn't do. Chuck - Original Message - From: "David Ferrin" To: Sent: Friday, February 07, 2014 8:36 AM Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 I have had to clean up too many screw ups by the geek squad so my opinion might just be slightly tainted. David Ferrin A complex system that does not work is invariably found to have evolved from a simpler system that worked perfectly. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Sent: Friday, February 07, 2014 9:06 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Not exactly when they are working on perhaps 4 or 5 other cases all at the same time. You do not work directly with them as in most systems; you detail your problems, they are submitted to the Tech who will work on your case and you have little to no interaction with the person, unless you are using the chat box to interact with the Tech along the way. You take your turn with the next operation required with your case. Furthermore, it can take 1 to 3 hours for the support specialist to begin the problem solving process as well. Time means nothing to some people, Alan. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Alan Robbins Sent: Friday, February 07, 2014 8:52 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 10.5 hours to fix a problem? That seems like an awful lot of time. Al -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Sent: Friday, February 07, 2014 6:18 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Hello. I just finished a session with the Geek Squad overnight, taking 10.5 hours from start to finish. I believe all is resolved, but it would have been much quicker, if the Tech had called me as directed. Nevertheless, I did speak with a Supervisor about the problem of downloading the applet and being able to easily check proper boxes along the way. A matter of fact, I spoke with 2 supervisors during the night about JAWS and the problems many of us have with this process required to start a session. I actually needed the assistance of good eyes to get the applet ran, accepted, okayed and yessed along the way. Both support specialists wrote another message directly to their supervisors who work in the highest tier of escalations. Hopefully, something good will result from all of this time spent overnight. Let's hope I simply do not need their services anytime soon which would be the best resolution to the problem to begin with. Thanks and have a pleasant day. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Ingram Sent: Friday, February 07, 2014 6:04 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 If they use something similar to go to assist, then it should work because I had to do exactly the same thing with the exception that teen viewer, was already on my system. I don't know what to tell you. - Original Message - From: "Liuda Balcius" To: "Jaws Users " Sent: Wednesday, February 05, 2014 7:49 AM Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked q
