Re: [JAWS-Users] troubleshooting network connection

[Greg Wocher]

Hello,
First in your system tray on the desktop is an indicator of your network. This 
indicator will tell you the status of your network. Usually if you hit enter on 
it it will take you to a dialog where you can see things like different 
wireless networks and whether or not your wifi is on. Sometimes I have noticed 
that my computer will turn on Airplane mode seemingly on its own. In this 
dialog make sure airplane mode is not on and your wifi is. Also somecomputers 
actually have a switch on the outside that turns the wifi on and off on the 
computer. This switch can be activated accidentally. Also some computers have a 
keystroke invoked with one of the function keys that will turn your wifi off 
and on. Hitting this combination may have turned off your wifi. Hopefully these 
will help the next time it happens.

Regards,
Greg Wocher

> On Feb 27, 2017, at 7:10 AM, leonard morris  wrote:
> 
> I'm using windows 7 and Jaws v18. My network conection to the internet was 
> down for two days but my router seemed to be working fine because I could see 
> it on my IPhone. I'd tried all the usual stuff like reseting the router, and 
> turning the router on/off. The tech came out and fixed the problem in about 
> two minutes by doing something on my laptop. I asked him to please give me a 
> brief rundown as to what he did so I could fix the issue if it happens again. 
> But, this guy reminded me of somebody who thinks a blind person could 
> notpossibly understand his instructions because he all but ignored me. No big 
> deal really. I thanked him and they left in five minutes after arriving to my 
> house. If somebody here has an idea what he looked at to troubleshoot the 
> network internet connection I would appreciate a quick briefing so I could 
> hopefully fix the problem myself instead of waiting eight hours before a tech 
> person was able to come to my house. Thanks.
> 
> "Every country has an idenity, history, customs,  and culture. It's a unique 
> landscape in determining how its people live, work and play."
> 
> 
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] troubleshooting network connection

[leonard morris]

I'm using windows 7 and Jaws v18. My network conection to the internet 
was down for two days but my router seemed to be working fine because I 
could see it on my IPhone. I'd tried all the usual stuff like reseting 
the router, and turning the router on/off. The tech came out and fixed 
the problem in about two minutes by doing something on my laptop. I 
asked him to please give me a brief rundown as to what he did so I could 
fix the issue if it happens again. But, this guy reminded me of somebody 
who thinks a blind person could notpossibly understand his instructions 
because he all but ignored me. No big deal really. I thanked him and 
they left in five minutes after arriving to my house. If somebody here 
has an idea what he looked at to troubleshoot the network internet 
connection I would appreciate a quick briefing so I could hopefully fix 
the problem myself instead of waiting eight hours before a tech person 
was able to come to my house. Thanks.


 
"Every country has an idenity, history, customs,  and culture. It's a unique landscape in determining how its people live, work and play."



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/