apport information
** Tags added: apport-collected bionic
** Description changed:
I have an Ubuntu 18.04 installed on my DELL 7490 laptop.
Kernel version is: 5.3.0-40-generic
When I plug in one of my headphones and start to play sound I
immediately start to hear white noise in the earphone. After I stop the
music the white noise still remains for 5 more seconds, after 5 seconds
it stops.
I tried with different headphones, the only difference between them is
the volume of the white noise.
I tried several ways to fix the problem but without any luck.
lspci -nnk | grep -iA2 audio output:
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio
[8086:9d71] (rev 21)
Subsystem: Dell Sunrise Point-LP HD Audio [1028:081c]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
sudo aplay -l output:
List of PLAYBACK Hardware Devices
card 0: PCH [HDA Intel PCH], device 0: ALC3246 Analog [ALC3246 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
Thanks for your help in advance!
+
+
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.12
+ Architecture: amd64
+ AudioDevicesInUse:
+ USERPID ACCESS COMMAND
+ /dev/snd/controlC0: zsambek2196 F pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2020-02-20 (34 days ago)
+ InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 003: ID 8087:0a2b Intel Corp.
+ Bus 001 Device 002: ID 0bda:5650 Realtek Semiconductor Corp.
+ Bus 001 Device 004: ID 0a5c:5834 Broadcom Corp.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Dell Inc. Latitude 7490
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-42-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
+ ProcVersionSignature: Ubuntu 5.3.0-42.34~18.04.1-generic 5.3.18
+ RelatedPackageVersions:
+ linux-restricted-modules-5.3.0-42-generic N/A
+ linux-backports-modules-5.3.0-42-generic N/A
+ linux-firmware1.173.16
+ Tags: bionic
+ Uname: Linux 5.3.0-42-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 11/08/2019
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.13.1
+ dmi.board.name: 0PP44F
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A02
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr1.13.1:bd11/08/2019:svnDellInc.:pnLatitude7490:pvr:rvnDellInc.:rn0PP44F:rvrA02:cvnDellInc.:ct10:cvr:
+ dmi.product.family: Latitude
+ dmi.product.name: Latitude 7490
+ dmi.product.sku: 081C
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1869080/+attachment/5341852/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1869080
Title:
White noise during sound playing and after sound stopped for 5 seconds
in headphones
Status in linux package in Ubuntu:
Confirmed
Bug description:
I have an Ubuntu 18.04 installed on my DELL 7490 laptop.
Kernel version is: 5.3.0-40-generic
When I plug in one of my headphones and start to play sound I
immediately start to hear white noise in the earphone. After I stop
the music the white noise still remains for 5 more seconds, after 5
seconds it stops.
I tried with different headphones, the only difference between them is
the volume of the white noise.
I tried several ways to fix the problem but without any luck.
lspci -nnk | grep -iA2 audio output:
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio
[8086:9d71] (rev 21)
Subsystem: Dell Sunrise Point-LP HD Audio [1028:081c]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
sudo aplay -l output:
List of PLAYBACK Hardware Devices
card 0: PCH [HDA Intel PCH], device 0: ALC3246 Analog [ALC3246 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI
