Re: Legacy parts ordering
dont feel bad, i have the same problems ordering parts from legacy, they tell me they are going to get back to me and never do, i am just a small fish but when i purchased my 1800 and some of the accessories it was a hugh investment on my part On Tue, Feb 14, 2012 at 8:10 PM, curt george curtgeo...@wowway.com wrote: Hello Carl I am sorry to hear of your problems with shipping and Legacy's customer service. In most jobs that I have done, sometimes you need to look outside the box.(so to speak) There is almost always more than one way to skin a cat.(again just an expression.) What was the job pending? could you have done something different to keep the job? I mean Pillaster dogs are neat, but wasn't there another way to get the job done with out having to wait on Legacy? It is Ashame that they treaded you like that. I was taught that honesty is always the best policy.someone should have been up front with you about possible back order problem and time that would be needed to expect the parts in question. Hopefully this will not happen again in the future? good luck and have a good night. C.A.G. - Original Message - From: Begat bega...@gmail.com To: Legacy Ornamental Mills legacy-ornamental-mills@**googlegroups.comlegacy-ornamental-mills@googlegroups.com Sent: Tuesday, February 14, 2012 8:16 PM Subject: Re: Legacy parts ordering Hello Carl, Sorry to hear that you're losing a job. I'm not looking to sell my hubs, but which size did you need for your custom job and when must they be to you? Perhaps I can get them to you in time and you can send them back to me when your job is complete. Begat On Feb 14, 1:55 pm, carstenstig...@verizon.net wrote: Greetings all. i thought that I would give everyone what I have found out today about parts support from Legacy. Over one month ago I ordered a set of pilaster hubs and a number of indexing hubs from Magnate. So far I have received nothing. I called a number of weeks ago and found out that they had not even been made nor were they in stock at Legacy. (I have found it amazing that when placing an order with these companies you are NEVER told the items are not in stock nor made - but man they take your cash right quick). I was promised a ship date of two weeks. Well today I called again as it has been longer than the two weeks. Magnate tells me they have a call into Legacy but have recived no response from them. SHOCKED I TELL YOU - SHOCKED. So I called. (I had called both earlier today and had been promised call backs that never materialized.) Now I have been told the pillaster hubs are at the platers and they are VERY SLOW. I guess that if Legacy says they are slow I most likely will not get these items for another month or so...Word of advice if ordering legacy parts Get them to say if they actually have it on hand and can ship and get a name. I lost a custom job this morning because I have once again had to wait on parts from Legacy. I realize the economy is not the greatest but I find the honesty of these places really dropping in their dealings with their customers. I have been looking at a CNC setup and decided today that Legacy is out of the running. The customer support is just not up to par with what it needs to be and I just cannot take the chance with them. Anybody have some hubs and a set of the pilaster dogs they do not use and want to sell? I get a positive response and I will cancel my order with Magnate immediately. i will pay new price for them plus shipping. 6 hubs and the pilaster dogs were $87.00 total. Going once. In His Service Carl StigersWWW.treetothee.com -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@** googlegroups.com legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+** unsubscr...@googlegroups.comlegacy-ornamental-mills%2bunsubscr...@googlegroups.com . For more options, visit this group at http://groups.google.com/** group/legacy-ornamental-mills?**hl=enhttp://groups.google.com/group/legacy-ornamental-mills?hl=en . -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@** googlegroups.com legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+** unsubscr...@googlegroups.comlegacy-ornamental-mills%2bunsubscr...@googlegroups.com . For more options, visit this group at http://groups.google.com/** group/legacy-ornamental-mills?**hl=enhttp://groups.google.com/group/legacy-ornamental-mills?hl=en . -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@googlegroups.com
Re: Legacy parts ordering
Hello Carl, Sorry to hear that you're losing a job. I'm not looking to sell my hubs, but which size did you need for your custom job and when must they be to you? Perhaps I can get them to you in time and you can send them back to me when your job is complete. Begat On Feb 14, 1:55 pm, carstenstig...@verizon.net wrote: Greetings all. i thought that I would give everyone what I have found out today about parts support from Legacy. Over one month ago I ordered a set of pilaster hubs and a number of indexing hubs from Magnate. So far I have received nothing. I called a number of weeks ago and found out that they had not even been made nor were they in stock at Legacy. (I have found it amazing that when placing an order with these companies you are NEVER told the items are not in stock nor made - but man they take your cash right quick). I was promised a ship date of two weeks. Well today I called again as it has been longer than the two weeks. Magnate tells me they have a call into Legacy but have recived no response from them. SHOCKED I TELL YOU - SHOCKED. So I called. (I had called both earlier today and had been promised call backs that never materialized.) Now I have been told the pillaster hubs are at the platers and they are VERY SLOW. I guess that if Legacy says they are slow I most likely will not get these items for another month or so...Word of advice if ordering legacy parts Get them to say if they actually have it on hand and can ship and get a name. I lost a custom job this morning because I have once again had to wait on parts from Legacy. I realize the economy is not the greatest but I find the honesty of these places really dropping in their dealings with their customers. I have been looking at a CNC setup and decided today that Legacy is out of the running. The customer support is just not up to par with what it needs to be and I just cannot take the chance with them. Anybody have some hubs and a set of the pilaster dogs they do not use and want to sell? I get a positive response and I will cancel my order with Magnate immediately. i will pay new price for them plus shipping. 6 hubs and the pilaster dogs were $87.00 total. Going once. In His Service Carl StigersWWW.treetothee.com -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/legacy-ornamental-mills?hl=en.
Re: Legacy parts ordering
Here's some details: Specs: Pitches included in the set: Group1: 1.5, 1.875, 2, 2.25, 2.5, 3, 3.75, 4.5, 5, 5.625, 6, 7.5 inches per rotation Group 2: 6, 7.5, 8, 9, 10, 12, 15, 18, 20, 22.5, 24, 30 inches per rotation Group 3: 24, 30, 32, 36, 40, 48, 60, 72, 80 90, 96, 120 inches per rotation Now, why anyone would need the longer pitches in group 3 seems a little strange to me. This gear set was originally designed for the 2000 and 2200 machines. That's why it is made from heavier stock. A long time ago I mocked up a poor man's multiplier gear. I took a couple of stock gears and coupled them. I then made a small bracket that mounted to the swing arm between the leadscrew gear and the standard duplex gear. I could easily multiple the pitch. Going the other direction was another story. At the time I played with that idea I did not have the manufacturing capabilities that I have today. I just might have to revisit the idea. -Tim - Original Message - From: Begat bega...@gmail.com To: Legacy Ornamental Mills legacy-ornamental-mills@googlegroups.com Sent: Tuesday, February 14, 2012 5:16 PM Subject: Re: Legacy parts ordering Hello Carl, Sorry to hear that you're losing a job. I'm not looking to sell my hubs, but which size did you need for your custom job and when must they be to you? Perhaps I can get them to you in time and you can send them back to me when your job is complete. Begat On Feb 14, 1:55 pm, carstenstig...@verizon.net wrote: Greetings all. i thought that I would give everyone what I have found out today about parts support from Legacy. Over one month ago I ordered a set of pilaster hubs and a number of indexing hubs from Magnate. So far I have received nothing. I called a number of weeks ago and found out that they had not even been made nor were they in stock at Legacy. (I have found it amazing that when placing an order with these companies you are NEVER told the items are not in stock nor made - but man they take your cash right quick). I was promised a ship date of two weeks. Well today I called again as it has been longer than the two weeks. Magnate tells me they have a call into Legacy but have recived no response from them. SHOCKED I TELL YOU - SHOCKED. So I called. (I had called both earlier today and had been promised call backs that never materialized.) Now I have been told the pillaster hubs are at the platers and they are VERY SLOW. I guess that if Legacy says they are slow I most likely will not get these items for another month or so...Word of advice if ordering legacy parts Get them to say if they actually have it on hand and can ship and get a name. I lost a custom job this morning because I have once again had to wait on parts from Legacy. I realize the economy is not the greatest but I find the honesty of these places really dropping in their dealings with their customers. I have been looking at a CNC setup and decided today that Legacy is out of the running. The customer support is just not up to par with what it needs to be and I just cannot take the chance with them. Anybody have some hubs and a set of the pilaster dogs they do not use and want to sell? I get a positive response and I will cancel my order with Magnate immediately. i will pay new price for them plus shipping. 6 hubs and the pilaster dogs were $87.00 total. Going once. In His Service Carl StigersWWW.treetothee.com -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/legacy-ornamental-mills?hl=en. -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/legacy-ornamental-mills?hl=en.
Re: Legacy parts ordering
Tim, You must be tired again. You posted the multiplier info to the pilaster ordering post. Begat On Feb 14, 8:48 pm, Tim Krause artmarb...@comcast.net wrote: Here's some details: Specs: Pitches included in the set: Group1: 1.5, 1.875, 2, 2.25, 2.5, 3, 3.75, 4.5, 5, 5.625, 6, 7.5 inches per rotation Group 2: 6, 7.5, 8, 9, 10, 12, 15, 18, 20, 22.5, 24, 30 inches per rotation Group 3: 24, 30, 32, 36, 40, 48, 60, 72, 80 90, 96, 120 inches per rotation Now, why anyone would need the longer pitches in group 3 seems a little strange to me. This gear set was originally designed for the 2000 and 2200 machines. That's why it is made from heavier stock. A long time ago I mocked up a poor man's multiplier gear. I took a couple of stock gears and coupled them. I then made a small bracket that mounted to the swing arm between the leadscrew gear and the standard duplex gear. I could easily multiple the pitch. Going the other direction was another story. At the time I played with that idea I did not have the manufacturing capabilities that I have today. I just might have to revisit the idea. -Tim - Original Message - From: Begat bega...@gmail.com To: Legacy Ornamental Mills legacy-ornamental-mills@googlegroups.com Sent: Tuesday, February 14, 2012 5:16 PM Subject: Re: Legacy parts ordering Hello Carl, Sorry to hear that you're losing a job. I'm not looking to sell my hubs, but which size did you need for your custom job and when must they be to you? Perhaps I can get them to you in time and you can send them back to me when your job is complete. Begat On Feb 14, 1:55 pm, carstenstig...@verizon.net wrote: Greetings all. i thought that I would give everyone what I have found out today about parts support from Legacy. Over one month ago I ordered a set of pilaster hubs and a number of indexing hubs from Magnate. So far I have received nothing. I called a number of weeks ago and found out that they had not even been made nor were they in stock at Legacy. (I have found it amazing that when placing an order with these companies you are NEVER told the items are not in stock nor made - but man they take your cash right quick). I was promised a ship date of two weeks. Well today I called again as it has been longer than the two weeks. Magnate tells me they have a call into Legacy but have recived no response from them. SHOCKED I TELL YOU - SHOCKED. So I called. (I had called both earlier today and had been promised call backs that never materialized.) Now I have been told the pillaster hubs are at the platers and they are VERY SLOW. I guess that if Legacy says they are slow I most likely will not get these items for another month or so...Word of advice if ordering legacy parts Get them to say if they actually have it on hand and can ship and get a name. I lost a custom job this morning because I have once again had to wait on parts from Legacy. I realize the economy is not the greatest but I find the honesty of these places really dropping in their dealings with their customers. I have been looking at a CNC setup and decided today that Legacy is out of the running. The customer support is just not up to par with what it needs to be and I just cannot take the chance with them. Anybody have some hubs and a set of the pilaster dogs they do not use and want to sell? I get a positive response and I will cancel my order with Magnate immediately. i will pay new price for them plus shipping. 6 hubs and the pilaster dogs were $87.00 total. Going once. In His Service Carl StigersWWW.treetothee.com -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/legacy-ornamental-mills?hl=en. -- You received this message because you are subscribed to the Google Groups Legacy Ornamental Mills group. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. To unsubscribe from this group, send email to legacy-ornamental-mills+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/legacy-ornamental-mills?hl=en.
