Re: [LegacyUG] Legacy Charting error
Thanks Sherry, I would be interested to know what their solution was, as mine disables some memory card slots (not a problem for me since I don't use them). David Sherry/Support wrote: David, One of our support persons did discover the solution and we've been reporting the solution to those who have reported it to us since we discovered what was going on. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Wilkinson Sent: Sunday, July 13, 2008 6:35 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Legacy Charting error Well, after all this time waiting for the folks at Legacy to solve the problem, I think I may have solved it myself. Previously (months ago) I had Googled the error message and came up with a great many hits. Many involved a USB drive that had been removed or had the letter re-assigned. I have some USB drives and I played with them trying to stop the error. I had no luck. After I posted my original message below, I Googled the error message again and found a result that I hadn't seen before. This led me to try something I hadn't done before. My HP printer has two slots for memory cards that show up as drives on my PC. I don't ever use them so I went to Device Manager and disabled them. Problem solved - so far. I still don't know why Legacy Charting was the only program to cause the error to appear. Anyway, if you have a problem like the one described below try playing with any USB drives and don't forget the memory card slots. Happy Hunting, David David Wilkinson wrote: Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Legacy Charting error
Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting error
By adding people I meant something like increasing the number of generations being displayed or switching to a parent or spouse as the primary person. This would cause the need to add different people to the chart. I don't think you can simply insert an individual. David [EMAIL PROTECTED] wrote: I know you can add (insert) text or a picture, but how do you add a person? I tried to duplicate what you found but did not find how one adds a person to a chart. Jeff Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting error
Well, after all this time waiting for the folks at Legacy to solve the problem, I think I may have solved it myself. Previously (months ago) I had Googled the error message and came up with a great many hits. Many involved a USB drive that had been removed or had the letter re-assigned. I have some USB drives and I played with them trying to stop the error. I had no luck. After I posted my original message below, I Googled the error message again and found a result that I hadn't seen before. This led me to try something I hadn't done before. My HP printer has two slots for memory cards that show up as drives on my PC. I don't ever use them so I went to Device Manager and disabled them. Problem solved - so far. I still don't know why Legacy Charting was the only program to cause the error to appear. Anyway, if you have a problem like the one described below try playing with any USB drives and don't forget the memory card slots. Happy Hunting, David David Wilkinson wrote: Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Receiving Wrong emails
I've often wondered why Legacy doesn't use Yahoo Groups. I subscribe to other mailing lists via Yahoo Groups and have been very pleased. The user can select whether to receive HTML or plain text, whether to receive individual messages or to receive a digest. If they would rather they can choose to receive nothing at all and just log into the Yahoo Group website and review the messages online. If the user chooses the digest mode, the messages are grouped and sorted so the reader doesn't have to wade through a lot mail that they may have no interest in. When using the HTML/digest mode, each grouping is indexed with the message header, you can jump directly the message of interest. I believe the group moderator can either allow or prohibit attachments. Yes, there is some advertising attached, but to me it is very unobtrusive. Now that I've said all this, I'm sure someone will offer a reason NOT to use Yahoo Groups. Just something too consider. David Wilkinson Ron Bernier wrote: I have to honestly say, of all the mailing lists that I subscribe to, and there a quite a few, I have never seen any list other than the Legacy have so many people subscribe who have no clue as to what a mailing list is, or even that they are subscribing. I really think Legacy needs to put a new subscription method in place. After you initially subscribe, you receive a message describing the purpose of the list. If you want to receive mail from the list, you have to respond. If you don't respond, you are not subscribed. I also wish people would take a few minutes to try to learn what a mailing list is and how it works. That also would help to eliminate some of these messages. Bottom line, if you don't want to receive email from the list, don't subscribe. -- Regards, Ron Bernier Hello I am receiving your customers inquiries at my E-Mail address. So far this morning I have received 15 different E mail. Could you please rectify this situation. Thank You Carmel. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
