Re: [LegacyUG] Legacy Charting error
Thanks Sherry, I would be interested to know what their solution was, as mine disables some memory card slots (not a problem for me since I don't use them). David Sherry/Support wrote: David, One of our support persons did discover the solution and we've been reporting the solution to those who have reported it to us since we discovered what was going on. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Wilkinson Sent: Sunday, July 13, 2008 6:35 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Legacy Charting error Well, after all this time waiting for the folks at Legacy to solve the "problem", I think I may have solved it myself. Previously (months ago) I had Googled the error message and came up with a great many hits. Many involved a USB drive that had been removed or had the letter re-assigned. I have some USB drives and I played with them trying to stop the error. I had no luck. After I posted my original message below, I Googled the error message again and found a result that I hadn't seen before. This led me to try something I hadn't done before. My HP printer has two slots for memory cards that show up as drives on my PC. I don't ever use them so I went to Device Manager and disabled them. Problem solved - so far. I still don't know why Legacy Charting was the only program to cause the error to appear. Anyway, if you have a problem like the one described below try playing with any USB drives and don't forget the memory card slots. Happy Hunting, David David Wilkinson wrote: Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Legacy Charting error
David, One of our support persons did discover the solution and we've been reporting the solution to those who have reported it to us since we discovered what was going on. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Wilkinson Sent: Sunday, July 13, 2008 6:35 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Legacy Charting error Well, after all this time waiting for the folks at Legacy to solve the "problem", I think I may have solved it myself. Previously (months ago) I had Googled the error message and came up with a great many hits. Many involved a USB drive that had been removed or had the letter re-assigned. I have some USB drives and I played with them trying to stop the error. I had no luck. After I posted my original message below, I Googled the error message again and found a result that I hadn't seen before. This led me to try something I hadn't done before. My HP printer has two slots for memory cards that show up as drives on my PC. I don't ever use them so I went to Device Manager and disabled them. Problem solved - so far. I still don't know why Legacy Charting was the only program to cause the error to appear. Anyway, if you have a problem like the one described below try playing with any USB drives and don't forget the memory card slots. Happy Hunting, David David Wilkinson wrote: > Back when Legacy Charting was in beta I kept getting an error whenever > I used it. I corresponded some with Sherry and she forwarded my issue > to the programing people. I never heard anything more. Eventually > Legacy 7 was released with the new charting capabilities and I was > hoping that the problem had been solved. Alas, no. The same issue. I > waited for several updates hoping that the problem would be corrected. > Still no joy. > > My guess is that I am one of few people having this problem so it was > placed low in priority. I believe it is actually Windows issuing the > error but it is caused by something that Legacy Charting is doing. > Previously, I had gotten this identical error in another unrelated > piece of software. When I inquired about the problem on their forum, I > found that there were indeed a few others getting the same error. The > software authors eventually eliminated the error but offered no reason > why it had occurred. > > Here's what happens. When ever I try to create a new chart or make > changes to an existing chart that involves adding people the error is > created. Clicking on any of the 3 buttons numerous times will > eventually clear the error and Legacy Charting will continue to run as > if nothing had happened - until the next time I try to add someone to > the chart. > > Here is a link to show you what the error looks like: > http://www.judivad.com/lc/ChartingError.jpg > > Has anyone else seen this error, either in Legacy Charting or another > piece of software? > > David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting error
Well, after all this time waiting for the folks at Legacy to solve the "problem", I think I may have solved it myself. Previously (months ago) I had Googled the error message and came up with a great many hits. Many involved a USB drive that had been removed or had the letter re-assigned. I have some USB drives and I played with them trying to stop the error. I had no luck. After I posted my original message below, I Googled the error message again and found a result that I hadn't seen before. This led me to try something I hadn't done before. My HP printer has two slots for memory cards that show up as drives on my PC. I don't ever use them so I went to Device Manager and disabled them. Problem solved - so far. I still don't know why Legacy Charting was the only program to cause the error to appear. Anyway, if you have a problem like the one described below try playing with any USB drives and don't forget the memory card slots. Happy Hunting, David David Wilkinson wrote: Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting error
By adding people I meant something like increasing the number of generations being displayed or switching to a parent or spouse as the primary person. This would cause the need to add different people to the chart. I don't think you can simply insert an individual. David [EMAIL PROTECTED] wrote: I know you can add (insert) text or a picture, but how do you "add a person"? I tried to duplicate what you found but did not find how one adds a person to a chart. Jeff Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting error
I know you can add (insert) text or a picture, but how do you "add a person"? I tried to duplicate what you found but did not find how one adds a person to a chart. Jeff David Wilkinson wrote: Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Legacy Charting error
Back when Legacy Charting was in beta I kept getting an error whenever I used it. I corresponded some with Sherry and she forwarded my issue to the programing people. I never heard anything more. Eventually Legacy 7 was released with the new charting capabilities and I was hoping that the problem had been solved. Alas, no. The same issue. I waited for several updates hoping that the problem would be corrected. Still no joy. My guess is that I am one of few people having this problem so it was placed low in priority. I believe it is actually Windows issuing the error but it is caused by something that Legacy Charting is doing. Previously, I had gotten this identical error in another unrelated piece of software. When I inquired about the problem on their forum, I found that there were indeed a few others getting the same error. The software authors eventually eliminated the error but offered no reason why it had occurred. Here's what happens. When ever I try to create a new chart or make changes to an existing chart that involves adding people the error is created. Clicking on any of the 3 buttons numerous times will eventually clear the error and Legacy Charting will continue to run as if nothing had happened - until the next time I try to add someone to the chart. Here is a link to show you what the error looks like: http://www.judivad.com/lc/ChartingError.jpg Has anyone else seen this error, either in Legacy Charting or another piece of software? David Wilkinson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
