Re: [LegacyUG] sudden crash - RESOLVED
Thanks to all of you knowledgeable folks that have helped me with this issue. It has been resolved. Sherry from Support got back with me very quickly (Thanks Sherry) and suggested an uninstall and reinstall. I did that, and still had the same problem. Then went to the site link provided by Dennis Kowallek (see below). There I found a little diagnostic program for HTML help issues. It was called MJ's Diagnostics. After running this little application, which only took about 5 seconds, everything was working fine. My Legacy help windows now work great! So this was a Windows issue after all. Thanks again Dennis. Dave -- From: "Dennis M. Kowallek" Sent: Thursday, May 07, 2009 8:14 PM To: Subject: Re: [LegacyUG] sudden crash On Thu, 7 May 2009 19:50:06 -0400, "David Dearth" wrote: Yes, Legacy7.chm does run on its own, however, when I close it I get an error "Microsoft HTML Help Executable has encountered a problem and needs to close". This is starting to sound more like a Windows issue. Yes it does. Googling for "Microsoft HTML Help Executable has encountered a problem and needs to close" I found this one: http://www.pcreview.co.uk/forums/thread-615867.php Good luck! -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] sudden crash
On Thu, 7 May 2009 19:50:06 -0400, "David Dearth" wrote: >Yes, Legacy7.chm does run on its own, however, when I close it I get an >error "Microsoft HTML Help Executable has encountered a problem and needs to >close". This is starting to sound more like a Windows issue. Yes it does. Googling for "Microsoft HTML Help Executable has encountered a problem and needs to close" I found this one: http://www.pcreview.co.uk/forums/thread-615867.php Good luck! -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] sudden crash
Hi Dennis. Yes, Legacy7.chm does run on its own, however, when I close it I get an error "Microsoft HTML Help Executable has encountered a problem and needs to close". This is starting to sound more like a Windows issue. Dave -- From: "Dennis M. Kowallek" Sent: Thursday, May 07, 2009 4:58 PM To: Subject: Re: [LegacyUG] sudden crash On Thu, 7 May 2009 15:13:57 -0400, "David Dearth" wrote: I have since discovered that every time I use the help button, (or even use help from the drop-down menu) Legacy crashes the same way. It doesn't seem to matter where in the program I am, the result is the same. I have rebooted and all is up to date as far as I know. Perhaps after future updates with Legacy and Windows the problem will go away. I will just try to avoid using these help buttons. Does the Legacy help file work on its own? Find Legacy7.chm and double-click it to see if works. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] sudden crash
Thanks Tim. Will do! -- From: "Tim Rosenlof" Sent: Wednesday, May 06, 2009 5:15 PM To: Subject: Re: [LegacyUG] sudden crash David, I have tried and tried to reproduce the same problem with no luck. Avoiding the help button is not a option. Report it as a bug from the "Home Tab" on the right. (Possibility you have done so) It will be read quickly and put in the tracking system. I say that because the developers nor the folks that track may not see it on the LUG Tim Rosenlof Thanks Ron. I have since discovered that every time I use the help button, (or even use help from the drop-down menu) Legacy crashes the same way. It doesn't seem to matter where in the program I am, the result is the same. I have rebooted and all is up to date as far as I know. Perhaps after future updates with Legacy and Windows the problem will go away. I will just try to avoid using these help buttons. Dave -- From: "ronald ferguson" Sent: Wednesday, May 06, 2009 6:21 PM To: Subject: RE: [LegacyUG] sudden crash Dave, I have seen this and similar problems with numerous programs and have rarely managed to sus out the reason. Legacy gives some good tips at: http://www.legacyfamilytree.com/helpGPF.asp Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: deart...@hotmail.com To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] sudden crash Date: Wed, 6 May 2009 17:45:48 -0400 I just had an issue occur several times in a row. It repeats itself every time I try it. I am using Legacy Deluxe v.7.0.0.90. When in the family tab view and bringing up the individual's information, I clicked the "help" button to bring up the associated help topics. When I close the help window, Legacy crashes with the message "Legacy Genealogy Software for Windows has encountered a problem and needs to close" at which time the only option is to close the program. I am using Windows XP Home, SP3 on a Dell Dimension. Thanks for any insight. Dave Dearth Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] sudden crash
Tim, Whilst I agree that it is something that Dave needs to get sorted, I doubt if it can be said to be a bug as he is the only one with the problem, a bug would have a more general effect. Odd problems like this should, I believe, be sent to customer support (Sherry). I would try to uninstall/reinstall before so doing though. Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ > Date: Wed, 6 May 2009 14:15:15 -0700 > From: spa...@xmission.com > To: LegacyUserGroup@legacyfamilytree.com > Subject: Re: [LegacyUG] sudden crash > > > > David, > > I have tried and tried to reproduce the same problem with no luck. > Avoiding the help button is not a option. Report it as a bug from the > "Home Tab" on the right. (Possibility you have done so) It will be read > quickly and put in the tracking system. I say that because the > developers nor the folks that track may not see it on the LUG > > Tim Rosenlof > >> Thanks Ron. >> >> I have since discovered that every time I use the help button, (or >> even use help from the drop-down menu) Legacy crashes the same way. >> It doesn't seem to matter where in the program I am, the result is the >> same. I have rebooted and all is up to date as far as I know. >> Perhaps after future updates with Legacy and Windows the problem will >> go away. I will just try to avoid using these help buttons. >> >> Dave >> >> >> ---------- >> From: "ronald ferguson" >> Sent: Wednesday, May 06, 2009 6:21 PM >> To: >> Subject: RE: [LegacyUG] sudden crash >> >>> >>> Dave, >>> >>> I have seen this and similar problems with numerous programs and have >>> rarely managed to sus out the reason. >>> >>> Legacy gives some good tips at: >>> http://www.legacyfamilytree.com/helpGPF.asp >>> >>> >>> >>> Ron Ferguson >>> >>> _ >>> >>> *New Tutorial* Create Standards Compliant CSS Pedigree web pages >>> http://www.fergys.co.uk/ >>> View the Grimshaw Family Tree at: >>> http://www.fergys.co.uk/Grimshaw/ >>> For The Fergusons of N.W. England See: >>> http://myweb.tiscali.co.uk/fergys/ >>> _ >>> >>> >>> >>> >>> >>> >>>> From: deart...@hotmail.com >>>> To: LegacyUserGroup@legacyfamilytree.com >>>> Subject: [LegacyUG] sudden crash >>>> Date: Wed, 6 May 2009 17:45:48 -0400 >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> I just had an issue occur several times in a row. It >>>> repeats itself every time I try it. >>>> >>>> >>>> >>>> I am using Legacy Deluxe v.7.0.0.90. When in the family >>>> tab view and bringing up the individual's information, I clicked the >>>> "help" >>>> button to bring up the associated help topics. When I close the help >>>> window, Legacy crashes with the message "Legacy Genealogy Software >>>> for Windows >>>> has encountered a problem and needs to close" at which time the only >>>> option is >>>> to close the program. >>>> >>>> >>>> >>>> I am using Windows XP Home, SP3 on a Dell >>>> Dimension. >>>> >>>> >>>> >>>> Thanks for any insight. >>>> >>>> >>>> >>>> Dave Dearth >>>> _ Share your photos with Windows Live Photos – Free. http://clk.atdmt.com/UKM/go/134665338/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] sudden crash
On Thu, 7 May 2009 15:13:57 -0400, "David Dearth" wrote: >I have since discovered that every time I use the help button, (or even use >help from the drop-down menu) Legacy crashes the same way. It doesn't seem >to matter where in the program I am, the result is the same. I have >rebooted and all is up to date as far as I know. Perhaps after future >updates with Legacy and Windows the problem will go away. I will just try >to avoid using these help buttons. Does the Legacy help file work on its own? Find Legacy7.chm and double-click it to see if works. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] sudden crash
David, I have tried and tried to reproduce the same problem with no luck. Avoiding the help button is not a option. Report it as a bug from the "Home Tab" on the right. (Possibility you have done so) It will be read quickly and put in the tracking system. I say that because the developers nor the folks that track may not see it on the LUG Tim Rosenlof Thanks Ron. I have since discovered that every time I use the help button, (or even use help from the drop-down menu) Legacy crashes the same way. It doesn't seem to matter where in the program I am, the result is the same. I have rebooted and all is up to date as far as I know. Perhaps after future updates with Legacy and Windows the problem will go away. I will just try to avoid using these help buttons. Dave -- From: "ronald ferguson" Sent: Wednesday, May 06, 2009 6:21 PM To: Subject: RE: [LegacyUG] sudden crash Dave, I have seen this and similar problems with numerous programs and have rarely managed to sus out the reason. Legacy gives some good tips at: http://www.legacyfamilytree.com/helpGPF.asp Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: deart...@hotmail.com To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] sudden crash Date: Wed, 6 May 2009 17:45:48 -0400 I just had an issue occur several times in a row. It repeats itself every time I try it. I am using Legacy Deluxe v.7.0.0.90. When in the family tab view and bringing up the individual's information, I clicked the "help" button to bring up the associated help topics. When I close the help window, Legacy crashes with the message "Legacy Genealogy Software for Windows has encountered a problem and needs to close" at which time the only option is to close the program. I am using Windows XP Home, SP3 on a Dell Dimension. Thanks for any insight. Dave Dearth Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] sudden crash
Thanks Ron. I have since discovered that every time I use the help button, (or even use help from the drop-down menu) Legacy crashes the same way. It doesn't seem to matter where in the program I am, the result is the same. I have rebooted and all is up to date as far as I know. Perhaps after future updates with Legacy and Windows the problem will go away. I will just try to avoid using these help buttons. Dave -- From: "ronald ferguson" Sent: Wednesday, May 06, 2009 6:21 PM To: Subject: RE: [LegacyUG] sudden crash Dave, I have seen this and similar problems with numerous programs and have rarely managed to sus out the reason. Legacy gives some good tips at: http://www.legacyfamilytree.com/helpGPF.asp Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: deart...@hotmail.com To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] sudden crash Date: Wed, 6 May 2009 17:45:48 -0400 I just had an issue occur several times in a row. It repeats itself every time I try it. I am using Legacy Deluxe v.7.0.0.90. When in the family tab view and bringing up the individual's information, I clicked the "help" button to bring up the associated help topics. When I close the help window, Legacy crashes with the message "Legacy Genealogy Software for Windows has encountered a problem and needs to close" at which time the only option is to close the program. I am using Windows XP Home, SP3 on a Dell Dimension. Thanks for any insight. Dave Dearth _ Beyond Hotmail — see what else you can do with Windows Live. http://clk.atdmt.com/UKM/go/134665375/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] sudden crash
Dave, I have seen this and similar problems with numerous programs and have rarely managed to sus out the reason. Legacy gives some good tips at: http://www.legacyfamilytree.com/helpGPF.asp Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ > From: deart...@hotmail.com > To: LegacyUserGroup@legacyfamilytree.com > Subject: [LegacyUG] sudden crash > Date: Wed, 6 May 2009 17:45:48 -0400 > > > > > > > > > I just had an issue occur several times in a row. It > repeats itself every time I try it. > > > > I am using Legacy Deluxe v.7.0.0.90. When in the family > tab view and bringing up the individual's information, I clicked the "help" > button to bring up the associated help topics. When I close the help > window, Legacy crashes with the message "Legacy Genealogy Software for Windows > has encountered a problem and needs to close" at which time the only option is > to close the program. > > > > I am using Windows XP Home, SP3 on a Dell > Dimension. > > > > Thanks for any insight. > > > > Dave Dearth > _ Beyond Hotmail — see what else you can do with Windows Live. http://clk.atdmt.com/UKM/go/134665375/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] sudden crash
I just had an issue occur several times in a row. It repeats itself every time I try it. I am using Legacy Deluxe v.7.0.0.90. When in the family tab view and bringing up the individual's information, I clicked the "help" button to bring up the associated help topics. When I close the help window, Legacy crashes with the message "Legacy Genealogy Software for Windows has encountered a problem and needs to close" at which time the only option is to close the program. I am using Windows XP Home, SP3 on a Dell Dimension. Thanks for any insight. Dave Dearth Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
