Re: [LegacyUG] IGI error search
Thanks. I did that, too. Even tried my daughter's login. No luck. 8'( Dawn Gene Young wrote: Dawn Crowley wrote: I have the latest build of Legacy 6 Deluxe. I have searched the IGI via Legacy previously without any trouble. After clicking on the temple icon, selecting a person, and clicking on "search", I get the following error messages: There were problems logging into FamilySearch.org You are not currently logged in to search the IGI. You may want to check your FamilySearch.org account information by clicking on Options and selecting FamilySearch Account Settings. Dawn, From the archived messages; http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/msg02242.html I don't know it it will help but it is worth a try. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] IGI error search
Dawn Crowley wrote: I have the latest build of Legacy 6 Deluxe. I have searched the IGI via Legacy previously without any trouble. After clicking on the temple icon, selecting a person, and clicking on "search", I get the following error messages: There were problems logging into FamilySearch.org You are not currently logged in to search the IGI. You may want to check your FamilySearch.org account information by clicking on Options and selecting FamilySearch Account Settings. Dawn, From the archived messages; http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/msg02242.html I don't know it it will help but it is worth a try. -- Gene Y. Researching Young, Zies, Harer & Cox. http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] IGI error search
I have a very limited internet connection right now. When I return home I'll uninstall & reinstall. Dawn ronald ferguson wrote: Dawn, I have not replied before as I have been waiting to see if anybody else did. I know of no way of overcoming this problem other than following the message instructions. It happens when your log in details for Family Search have become lost/distorted and the only way to overcome this is to click the Options button (the one at the bottom not Search Options) when you will be asked for the details. This request is only made when they are not present. However, you imply that you have already done this and presumably this option wasn't there. As far as I know these details cannot be corrected using Check/Repair so I can only suggest that you uninstall/reinstall. It may be that someone knows where Legacy stores your log-in details but I cannot find it. If so deleting that file may do the job. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *Over 650 Surnames from 11 Countries* View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Thu, 27 Sep 2007 05:24:34 -0700 From: [EMAIL PROTECTED] To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] IGI error search I have the latest build of Legacy 6 Deluxe. I have searched the IGI via Legacy previously without any trouble. After clicking on the temple icon, selecting a person, and clicking on "search", I get the following error messages: There were problems logging into FamilySearch.org You are not currently logged in to search the IGI. You may want to check your FamilySearch.org account information by clicking on Options and selecting FamilySearch Account Settings. The settings in options are fine. In the past, I would just login directly on FamilySearch.org, then search via Legacy. Today it won't search whether I am logged in on FamilySearch or not. I checked help, but it just says to make sure that the FamilySearch Account Settings are correct. Any ideas? Thanks, Dawn Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] IGI error search
Susan Daily wrote: Sorry for the duplicate post. Neither my post nor Bills made it to my inbox. I went to the archives to read replies, but the only posts that I missed were mine & Bill's. Since the last time I did this, I have moved to a new computer. I looked at the Norton settings, but it's set to allow all interaction for Legacy. I don't see anything else to change. Dawn Did you try what Bill suggested in his response to your first copy of this email? Do you know how to work with your firewall? Susan On 9/27/07, Dawn Crowley <[EMAIL PROTECTED]> wrote: I have the latest build of Legacy 6 Deluxe. I have searched the IGI via Legacy previously without any trouble. After clicking on the temple icon, selecting a person, and clicking on "search", I get the following error messages: There were problems logging into FamilySearch.org You are not currently logged in to search the IGI. You may want to check your FamilySearch.org account information by clicking on Options and selecting FamilySearch Account Settings. The settings in options are fine. In the past, I would just login directly on FamilySearch.org, then search via Legacy. Today it won't search whether I am logged in on FamilySearch or not. I checked help, but it just says to make sure that the FamilySearch Account Settings are correct. Any ideas? Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] IGI error search
Dawn, I have not replied before as I have been waiting to see if anybody else did. I know of no way of overcoming this problem other than following the message instructions. It happens when your log in details for Family Search have become lost/distorted and the only way to overcome this is to click the Options button (the one at the bottom not Search Options) when you will be asked for the details. This request is only made when they are not present. However, you imply that you have already done this and presumably this option wasn't there. As far as I know these details cannot be corrected using Check/Repair so I can only suggest that you uninstall/reinstall. It may be that someone knows where Legacy stores your log-in details but I cannot find it. If so deleting that file may do the job. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *Over 650 Surnames from 11 Countries* View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ > Date: Thu, 27 Sep 2007 05:24:34 -0700 > From: [EMAIL PROTECTED] > To: LegacyUserGroup@legacyfamilytree.com > Subject: [LegacyUG] IGI error search > > I have the latest build of Legacy 6 Deluxe. I have searched the IGI via > Legacy previously without any trouble. After clicking on the temple > icon, selecting a person, and clicking on "search", I get the following > error messages: > > There were problems logging into FamilySearch.org > > You are not currently logged in to search the IGI. You may want to > check your FamilySearch.org account information by clicking on Options > and selecting FamilySearch Account Settings. > > The settings in options are fine. In the past, I would just login > directly on FamilySearch.org, then search via Legacy. Today it won't > search whether I am logged in on FamilySearch or not. I checked help, > but it just says to make sure that the FamilySearch Account Settings are > correct. Any ideas? > > > Thanks, > Dawn > > _ Get free emoticon packs and customisation from Windows Live. http://www.pimpmylive.co.uk Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] IGI error search
Did you try what Bill suggested in his response to your first copy of this email? Do you know how to work with your firewall? Susan On 9/27/07, Dawn Crowley <[EMAIL PROTECTED]> wrote: > I have the latest build of Legacy 6 Deluxe. I have searched the IGI via > Legacy previously without any trouble. After clicking on the temple > icon, selecting a person, and clicking on "search", I get the following > error messages: > >There were problems logging into FamilySearch.org > >You are not currently logged in to search the IGI. You may want to > check your FamilySearch.org account information by clicking on Options > and selecting FamilySearch Account Settings. > > The settings in options are fine. In the past, I would just login > directly on FamilySearch.org, then search via Legacy. Today it won't > search whether I am logged in on FamilySearch or not. I checked help, > but it just says to make sure that the FamilySearch Account Settings are > correct. Any ideas? Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
