RE: [LegacyUG] Bug items List

[Brian L. Lightfoot]

You first have to realize that a “bug” could be anything from something so 
mundane as a missing punctuation character in a written report to a critical 
error that results in a BSOD. Through the process of doing nothing other than 
entering names and source citations, you’ve probably come across some such 
minor bugs but never noticed them. Legacy does an excellent job of manipulating 
what’s in the database and maintaining integrity of that data. I think where a 
lot of the bugs are appearing are in the creation of the various reports and in 
various formats such as text, PDFs, and web pages. Web page creation is a 
special area which continues to have a multitude of small bugs but as many have 
pointed out, first and foremost this is a genealogical database program and not 
an HTML editor.



The balancing act that the programmers have to handle is to make sure that any 
bug that affects the stability of the program or the integrity of the users 
data obviously would get their top priority while minor bugs such as a missing 
period at the end of certain sentences in reports will get their attention only 
when other pressing matters will permit it.



If you’re not seeing any bugs, then maybe you want to jump further into some 
other aspects of the program such as the various reports creation, Legacy 
Charting, the Picture Center, the Multimedia Relinker, changing event 
definitions, etc. Sooner or later you will run across something that you 
recognize as not being quite right or not the way you expected it to turn out. 
That’s a bug. Quite frankly, I can’t think of any bug right now that is so 
severe that it limits the functionality of the program to such a degree that it 
becomes unusable. But there are bugs that spoil the appearance of written 
reports, or incorrectly handles the way images are placed on written reports, 
and many others that might make it difficult for the user to figure out how to 
continue with data entry. I’m sure others may post some of their discovered 
bugs that they’ve come across.



The downside of having such a list of known bugs is that many users will jump 
into that element in which the bug occurs just to see what happens. And then 
they think, “oh my God!” Maybe ignorance is bliss after all. J







Brian in CA





From: Stan Baker [mailto:s...@ihug.co.nz]
Sent: Thursday, August 27, 2015 10:07 PM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] Bug items List



I feel neglected and missing out in this group even though I have only been 
here for 4 days.



I asked for a work around for same sex marriages which I don’t consider a bug  
but rather a missing feature and am glad  to hear it’s on its way with an 
immediate response. With the first same sex marriages legalised only about a 
year ago one wouldn’t expect it to be built into a program that has evolved 
over so long.



But despite the fact I have a medium sized tree which includes emails and 
addresses of over 3000 living  relatives  I had no idea how alone  was. I 
haven’t found a bug yet.  L.   I have used it from version 1 right through to 
version 8.  No freezes no blue screens , just the odd error message advising 
that it would be a good idea to do file maintenance or compress the file to 
clear a database error.  That always fixes it.



So what am I doing wrong that I can’t get any of these bugs that Legacy is 
supposedly riddled with? I have two other software programs that are being 
regularly updated and that are full of bugs that do freeze the program and or 
my computer so I am not immune to bugs. It’s just that I am not getting my 
share on Legacy it seems Those software vendors don’t publicise bugs either 
until they show as fixed  but then I wouldn’t expect them to unilaterally give 
their competitors ammunition to take away sales that are needed to fund ongoing 
development.



It would be good to have the list from Legacy though to see what I am missing. J





On an unrelated note I note that Wendy Howard was posting from NZ and has an 
ancestor surnamed Dunkly.  Not a common name and I wonder if it was also 
spelled Dunckley 2 or 3 centuries ago.  I have the daughter of a James and 
Heather Dunckley that arrived in NZ over 150 years ago marry into the family 
and so that name has only that 1 instance in my tree as a surname. She must 
have been revered though as the name has persisted to the current generation as 
a first name or middle name with 19 different descendants



Cheers from Stan in Wellington

From: Sue [mailto:j...@wvi.com]
Sent: Friday, August 28, 2015 2:57 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Bug items List



If it is important for you, as users, to have a bug list, start your own on a 
rootsweb list.

At least you will know what has been reported.

Legacy may never respond, but then you don't really expect them to.

Take this into your own hands, and Legacy can follow or keep up, it is obvious 
they won't be leading.

Sue

Susan Walla

RE: [LegacyUG] Bug items List

[Stan Baker]

I feel neglected and missing out in this group even though I have only been 
here for 4 days.

I asked for a work around for same sex marriages which I don’t consider a bug  
but rather a missing feature and am glad  to hear it’s on its way with an 
immediate response. With the first same sex marriages legalised only about a 
year ago one wouldn’t expect it to be built into a program that has evolved 
over so long.

But despite the fact I have a medium sized tree which includes emails and 
addresses of over 3000 living  relatives  I had no idea how alone  was. I 
haven’t found a bug yet.  :(.   I have used it from version 1 right through to 
version 8.  No freezes no blue screens , just the odd error message advising 
that it would be a good idea to do file maintenance or compress the file to 
clear a database error.  That always fixes it.

So what am I doing wrong that I can’t get any of these bugs that Legacy is 
supposedly riddled with? I have two other software programs that are being 
regularly updated and that are full of bugs that do freeze the program and or 
my computer so I am not immune to bugs. It’s just that I am not getting my 
share on Legacy it seems Those software vendors don’t publicise bugs either 
until they show as fixed  but then I wouldn’t expect them to unilaterally give 
their competitors ammunition to take away sales that are needed to fund ongoing 
development.

It would be good to have the list from Legacy though to see what I am missing. 
:)


On an unrelated note I note that Wendy Howard was posting from NZ and has an 
ancestor surnamed Dunkly.  Not a common name and I wonder if it was also 
spelled Dunckley 2 or 3 centuries ago.  I have the daughter of a James and 
Heather Dunckley that arrived in NZ over 150 years ago marry into the family 
and so that name has only that 1 instance in my tree as a surname. She must 
have been revered though as the name has persisted to the current generation as 
a first name or middle name with 19 different descendants

Cheers from Stan in Wellington

From: Sue [mailto:j...@wvi.com]
Sent: Friday, August 28, 2015 2:57 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Bug items List

If it is important for you, as users, to have a bug list, start your own on a 
rootsweb list.

At least you will know what has been reported.

Legacy may never respond, but then you don't really expect them to.

Take this into your own hands, and Legacy can follow or keep up, it is obvious 
they won't be leading.

Sue

Susan Wallace Masse
Stayton, Oregon


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Re: [LegacyUG] Bug items List

[Sue]

If it is important for you, as users, to have a bug list, start your own
on a rootsweb list.

At least you will know what has been reported.

Legacy may never respond, but then you don't really expect them to.

Take this into your own hands, and Legacy can follow or keep up, it is
obvious they won't be leading.

Sue

Susan Wallace Masse
Stayton, Oregon


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RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[CE WOOD]

AMEN!

CE

> From: br...@the-lightfoots.com
> To: legacyusergroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
> Date: Thu, 27 Aug 2015 16:31:36 -0700
>
> Google "known bugs in RootsMagic". Over 5,000 results in less than 1 
> second...of course, many of these are from 3rd party forums and discussion 
> boards but look for the any of the ones from the RootsMagic URL.
>
> On the RM home page, click on "Support". Towards the bottom is their 
> "Knowledge Base". Click on that. Clicking on the very first item listed and 
> it will get you a window that starts out with "This is a known issue..."
>
> But wait...there's more. Type in "known bugs" in the search box on the 
> Knowledge Base and you'll see a list of known bugs. Apparently RM likes to 
> call their problems "issues" and not "bugs" so type in "known issues". 
> Another much large list. BINGO!
>
> Another nice feature is on the right side of the Knowledge Base page where 
> you can click on "Check Your Existing Requests".
>
> We could bring up the Knowledge Base at Microsoft and the list of known bugs 
> there but its Microsoft. What else can I say?
>
> So much for the theory of people saying they've never heard of a software 
> company having a list of known bugs. There are none so blind as those that 
> will not see.
>
>
> Brian in CA
>
>
> -Original Message-
> From: Jim Terry/Support [mailto:jimte...@legacyusers.com]
> Sent: Thursday, August 27, 2015 8:31 AM
> To: legacyusergroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> I have spent some time searching the support pages for RootsMagic and Family 
> Tree Maker looking for their bug lists, but haven't found them yet, If anyone 
> knows where I can find them, I honestly would like to see them. I probably 
> missed something. Thanks in advance.
>
> Jim
> Technical Support
> Legacy Family Tree
>
>
>  Original Message 
> > From: "Brian L. Lightfoot" 
> > Sent: Thursday, August 27, 2015 8:00 AM
> > To: legacyusergroup@LegacyUsers.com
> > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
> >
> > A few months back I asked on this forum if Legacy has available a list
> > of
> outstanding bugs. The reply was to the effect that they would never consider 
> making public such a list because it was considered proprietary information 
> and might give competitors an edge. I wanted to reply that it was a common 
> task among many software products but I felt like I was being browbeaten and 
> the discussion ended there.
> >
> >
> >
> > Brian in CA



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RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Brian L. Lightfoot]

Google "known bugs in RootsMagic". Over 5,000 results in less than 1 
second...of course, many of these are from 3rd party forums and discussion 
boards but look for the any of the ones from the RootsMagic URL.

On the RM home page, click on "Support". Towards the bottom is their "Knowledge 
Base". Click on that. Clicking on the very first item listed and it will get 
you a window that starts out with "This is a known issue..."

But wait...there's more. Type in "known bugs" in the search box on the 
Knowledge Base and you'll see a list of known bugs. Apparently RM likes to call 
their problems "issues" and not "bugs" so type in "known issues". Another much 
large list. BINGO!

Another nice feature is on the right side of the Knowledge Base page where you 
can click on "Check Your Existing Requests".

We could bring up the Knowledge Base at Microsoft and the list of known bugs 
there but its Microsoft. What else can I say?

So much for the theory of people saying they've never heard of a software 
company having a list of known bugs. There are none so blind as those that will 
not see.


Brian in CA


-Original Message-
From: Jim Terry/Support [mailto:jimte...@legacyusers.com]
Sent: Thursday, August 27, 2015 8:31 AM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

I have spent some time searching the support pages for RootsMagic and Family 
Tree Maker looking for their bug lists, but haven't found them yet, If anyone 
knows where I can find them, I honestly would like to see them. I probably 
missed something. Thanks in advance.

Jim
Technical Support
Legacy Family Tree


 Original Message 
> From: "Brian L. Lightfoot" 
> Sent: Thursday, August 27, 2015 8:00 AM
> To: legacyusergroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> A few months back I asked on this forum if Legacy has available a list
> of
outstanding bugs. The reply was to the effect that they would never consider 
making public such a list because it was considered proprietary information and 
might give competitors an edge. I wanted to reply that it was a common task 
among many software products but I felt like I was being browbeaten and the 
discussion ended there.
>
>
>
> Brian in CA





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RE: [LegacyUG] Merge Duplicates - story of my success

[Marianne Szabo]

I'd like to know how you created the illustration of the multiple 
relationships!  I have a similar situation in my database, but Legacy Charting 
won't show it the way yours does.  Marianne

-Original Message-
From: Wendy Howard [mailto:wendy.how...@gmail.com]
Sent: Thursday, August 27, 2015 12:19 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Merge Duplicates - story of my success

Do you know how much I love Legacy? Today, I have confirmed that my partner and 
I are connected, other than via our own relationship, through four marriages - 
and I'd have never found this if it weren't for Legacy.

You can see an illustration of this relationship here -
https://www.dropbox.com/s/ws03zjvtowp18dc/Wendy%27s%20relationship%20chart.PNG?dl=0

I was a little bored one day a while back, and started playing around a bit on 
the computer. Ended up running Merge Duplicates in Legacy, and after working 
through many false matches (due to having 'placeholder'
names for many people who I know exist but don't know their names yet) struck 
this potential match where one Robert Mills had parents recorded, and the other 
had a wife - but they both had the same birth and death dates. One was 
connected to me, the other to himself.

My sources showed I'd gathered the data for the two men from different 
places/people. I couldn't find out via those routes if anyone had since 
connected the two, so I purchased a copy of the marriage registration for the 
husband and wife, which would name the parents of both parties.
That arrived by email today, and voilà ! - it's one and the same man.

While I've known all along that this could be a possibility - New Zealand is a 
very small country and I'm not ruling out a closer connection, since there's a 
whole lot more to be researched in both our families - this has come as a big 
surprise.

I have had the Merge Duplicates process on hold since I found this, just in 
case I wanted to undo that merge when I knew the truth (having jumped ahead and 
done it before thinking about what I was doing, LOL!!), and each time I open my 
database I'm reminded that it's on hold (and do I want to continue with the 
merge or keep it on hold?), so now I can move on and continue looking for other 
potential duplicates.

And I would never have known about this if I didn't "go wide" and look beyond 
the immediate ancestors. I made this connection largely because I made contact 
with a descendant of the 'middle' family in the chart linked above, who was 
interested in his connections with my family, and I'd added some of his line to 
my database so I could place him there.
That effort has paid off in a major way. :-)

Wendy





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Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Jim Terry/Support]

Dave,

That I understand and sympathize with. Just send a message to support and
ask what going on. We also try our best to notify people who have reported
bugs and keep their email addresses in the bug reports for that purpose.

Jim
Technical Support
Legacy Family Tree


 Original Message 
> From: "Dave Keeney" 
> Sent: Thursday, August 27, 2015 12:57 PM
> To: legacyusergroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> Well put Jim, I probably gave the wrong impression of what I would like
to
> see.
>
> I really don't need a list of all bugs. I agree that might be an
unwanted
> thing for products with a lot of bugs (which means all products).
>
> I have never really seen a list of bugs for any other products either.
>
> What I would like, though, is a way to be able to know the status of MY
> reported bugs.
>
> For other products, once I would report a bug, customer service would
give
> me a status of when that might be fixed, next update, next release,
never,
> etc.
> And they would usually offer to provide me a status on a weekly,
monthly,
> etc. basis.
> This may be an unfair because those were all larger companies (IBM, HP,
> Microsoft, Amazon, etc.) and Legacy just doesn't have resources for
> providing statuses.
>
> I can't ever remember reporting a problem (even with smaller companies),
> being told yes indeed it is a bug and we'll put it in our tracking
system.
> And then never being able to find out anymore about it.
> But that's kind of the way it feels with Legacy.
>
> Dave




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Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Dave Keeney]

Well put Jim, I probably gave the wrong impression of what I would like to
see.

I really don't need a list of all bugs. I agree that might be an unwanted
thing for products with a lot of bugs (which means all products).

I have never really seen a list of bugs for any other products either.

What I would like, though, is a way to be able to know the status of MY
reported bugs.

For other products, once I would report a bug, customer service would give
me a status of when that might be fixed, next update, next release, never,
etc.
And they would usually offer to provide me a status on a weekly, monthly,
etc. basis.
This may be an unfair because those were all larger companies (IBM, HP,
Microsoft, Amazon, etc.) and Legacy just doesn't have resources for
providing statuses.

I can't ever remember reporting a problem (even with smaller companies),
being told yes indeed it is a bug and we'll put it in our tracking system.
And then never being able to find out anymore about it.
But that's kind of the way it feels with Legacy.

Dave

On Thu, Aug 27, 2015 at 10:58 AM, Jim Terry/Support <
jimte...@legacyusers.com> wrote:

> I can't find any of our competitors that publish a list of bug and issues.
> Nor has anyone been able to point me to any, despite assertion from some
> users that this is common practice and that we are the exception.
>
> Jim
> Technical Support
> Legacy Family Tree
>
>
>




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Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Jim Terry/Support]

I can't find any of our competitors that publish a list of bug and issues.
Nor has anyone been able to point me to any, despite assertion from some
users that this is common practice and that we are the exception.

Jim
Technical Support
Legacy Family Tree



 Original Message 
> From: "Sherry/Support" 
> Sent: Thursday, August 27, 2015 10:51 AM
> To: legacyusergroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> I've been using computers since the early 1990's and have never seen
> list of bugs in a program.
>
> Just bug fixes and added enhancements
>
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
> On Thu, Aug 27, 2015 at 7:27 AM, Brian L. Lightfoot
>  wrote:
> >
> > A few months back I asked on this forum if Legacy has available a list
of outstanding bugs. The reply was to the effect that they would never
consider making public such a list because it was considered proprietary
information and might give competitors an edge. I wanted to reply that it
was a common task among many software products but I felt like I was being 
browbeaten and the discussion ended there.
> >
> >
> >
> > Brian in CA
>
>
>
>
> Legacy User Group guidelines:
>
> http://www.LegacyFamilyTree.com/Etiquette.asp
>
> Archived messages after Nov. 21 2009:
>
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
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>
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>
> Online technical support: http://support.legacyfamilytree.com
>
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
on our blog (http://news.LegacyFamilyTree.com).
>
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http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Sherry/Support]

I've been using computers since the early 1990's and have never seen
list of bugs in a program.

Just bug fixes and added enhancements



Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Thu, Aug 27, 2015 at 7:27 AM, Brian L. Lightfoot
 wrote:
>
> A few months back I asked on this forum if Legacy has available a list of 
> outstanding bugs. The reply was to the effect that they would never consider 
> making public such a list because it was considered proprietary information 
> and might give competitors an edge. I wanted to reply that it was a common 
> task among many software products but I felt like I was being  browbeaten and 
> the discussion ended there.
>
>
>
> Brian in CA




Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Michele/Support]

Just so you know, there isn’t a “list.”  The bugs are entered into a tracking 
system that only the programmers, tech support and the beta testers have access 
to.



Michele

Technical Support

Millennia Corporation

  mich...@legacyfamilytree.com

  www.legacyfamilytree.com



From: Brian L. Lightfoot [mailto:br...@the-lightfoots.com]
Sent: Thursday, August 27, 2015 10:27 AM
To: legacyusergroup@LegacyUsers.com
Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)



A few months back I asked on this forum if Legacy has available a list of 
outstanding bugs. The reply was to the effect that they would never consider 
making public such a list because it was considered proprietary information and 
might give competitors an edge. I wanted to reply that it was a common task 
among many software products but I felt like I was being  browbeaten and the 
discussion ended there.



Brian in CA





Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

[William Hoff]

I've never seen a bug list for any software I've ever used



> On Aug 27, 2015, at 11:48 AM, a...@wavp.co.uk wrote:
>
> Reasonable and understandable on future product direction but not on known 
> and acknowledged software bugs. Not having a list wastes everyone's time.
>
> Adrian
>
>
> Sent from my android device.
>
> -Original Message-
> From: "Brian L. Lightfoot" 
> To: legacyusergroup@LegacyUsers.com
> Sent: Thu, 27 Aug 2015 3:27 PM
> Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> A few months back I asked on this forum if Legacy has available a list of 
> outstanding bugs. The reply was to the effect that they would never consider 
> making public such a list because it was considered proprietary information 
> and might give competitors an edge. I wanted to reply that it was a common 
> task among many software products but I felt like I was being  browbeaten and 
> the discussion ended there.
>
> Brian in CA
>
>
> From: a...@wavp.co.uk [mailto:a...@wavp.co.uk]
> Sent: Thursday, August 27, 2015 1:50 AM
> To: legacyusergroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> I have never known software or firmware where you cannot find a known problem 
> list, somewhere (ie readme files). As a database developer, programmer and 
> support manager of some 25 years that was standard requirement of me. I am 
> not talking here of new developments but rather of known existing bugs. I 
> would not put a fix date much to annoyance of various people but there was a 
> list of known bugs available to users.
>
> Priorities are what appears wrong here. I would suggest they should be.
>
> 1. Fix bugs which cause Legacy to crash or freeze. I have one of these 
> outstanding. After 2 years there should be none of these.
>
> 2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these 
> outstanding. After 2 years there should be none of these.
>
> 3. Fix bugs which cause data to appear incorrect or missing with certain 
> settings. Had one of these fixed in last release.
>
> 4. Fix situations where Legacy cannot store data re relationships between 
> persons which other genealogical programs can.
>
> 5. Fix report formatting problems.
>
> 6. Fix any other problems.
>
> 7. New developments including next major release.
>
> No reported problem should remain unfixed or patched for longer than 6 months.
>
> I did once use FTM, the major reason I left was they didn't fix bugs until 
> next major release, which you had to pay for. Then after paying for an 
> upgrade the bug was still there. Legacy don't follow the same route.
>
> Please note I am not knocking Legacy here as I still consider it is one of 
> the best available. It used to be the best. However it appears 8 was released 
> before it should and that not enough testing was done. This has caused the 
> problems we are now seeing. I never ever found bugs in 7. For those 
> suggesting a downgrade, it's not that easy in terms of ensuring data 
> integrity when you have in excess of 7000 individuals.
>
> Regards
>
> Adrian
>
>
> Sent from my android device.
>
> -Original Message-
> From: Dave Keeney 
> To: legacyusergroup@LegacyUsers.com
> Sent: Thu, 27 Aug 2015 3:47 AM
> Subject: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> I wanted to respond to this issue but agree it should not be included within 
> the "Same sex Marriages" thread. I've copied a few of the latest comments and 
> started this new thread.
>
> Not being able to view the known problems list has been a big concern to me 
> for a long time.
>
> Re: "It's not secrecy at all".
> It sure feels like it's a secret when we can't see the status of problems.
>
> I've submitted several bugs that have been acknowledged. And I still do not 
> know any of their statuses. Some of them are so old that I sometimes forget 
> I've submitted one and do so again, only to be told that it's already in 
> process.
>
> I also agree that everyone has bugs that are causing them grief. I've got one 
> that causes me many hours of extra work monthly. But it's my dealing with a 
> One Place study that probably doesn't rear its head to most people. So I 
> agree with the "you can't please everyone all the time".
>
> My only recourse has been to find workarounds, a lot of times dealing with 
> just using the Access database which works for now but I'm sure sooner or 
> later it will come back to bite me by using it. Legacy is under no 
> expectations from me to tell me when they change things under the covers so 
> sooner or later I'll probably pay.
>
> Re: It's frustrating but still the best.
> I agree with this 100%. Programming puts developers in a sticky situation, a 
> lot of times in a "no win" "no win" situation.
>
> So I appreciate Legacy's efforts, and will continue to find whatever 
> workarounds I can find for bugs and live with them as long as I can.
>
> But it would be a lot easier just to know the statu

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[avp]

I'm not going to argue but in my environment it was and is the norm. But most 
software/firmware have a very small number of known bugs.

Adrian

Sent from my android device.

-Original Message-
From: Jim Terry/Support 
To: legacyusergroup@LegacyUsers.com
Sent: Thu, 27 Aug 2015 4:30 PM
Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

I have spent some time searching the support pages for RootsMagic and
Family Tree Maker looking for their bug lists, but haven't found them yet,
If anyone knows where I can find them, I honestly would like to see them. I
probably missed something. Thanks in advance.

Jim
Technical Support
Legacy Family Tree


 Original Message 
> From: "Brian L. Lightfoot" 
> Sent: Thursday, August 27, 2015 8:00 AM
> To: legacyusergroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> A few months back I asked on this forum if Legacy has available a list of
outstanding bugs. The reply was to the effect that they would never
consider making public such a list because it was considered proprietary
information and might give competitors an edge. I wanted to reply that it
was a common task among many software products but I felt like I was being
browbeaten and the discussion ended there.
>
>
>
> Brian in CA




Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[avp]

Reasonable and understandable on future product direction but not on known and 
acknowledged software bugs. Not having a list wastes everyone's time.

Adrian


Sent from my android device.

-Original Message-
From: "Brian L. Lightfoot" 
To: legacyusergroup@LegacyUsers.com
Sent: Thu, 27 Aug 2015 3:27 PM
Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

A few months back I asked on this forum if Legacy has available a list of 
outstanding bugs. The reply was to the effect that they would never consider 
making public such a list because it was considered proprietary information and 
might give competitors an edge. I wanted to reply that it was a common task 
among many software products but I felt like I was being  browbeaten and the 
discussion ended there.



Brian in CA





From: a...@wavp.co.uk [mailto:a...@wavp.co.uk]
Sent: Thursday, August 27, 2015 1:50 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages)



I have never known software or firmware where you cannot find a known problem 
list, somewhere (ie readme files). As a database developer, programmer and 
support manager of some 25 years that was standard requirement of me. I am not 
talking here of new developments but rather of known existing bugs. I would not 
put a fix date much to annoyance of various people but there was a list of 
known bugs available to users.

Priorities are what appears wrong here. I would suggest they should be.

1. Fix bugs which cause Legacy to crash or freeze. I have one of these 
outstanding. After 2 years there should be none of these.

2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these 
outstanding. After 2 years there should be none of these.

3. Fix bugs which cause data to appear incorrect or missing with certain 
settings. Had one of these fixed in last release.

4. Fix situations where Legacy cannot store data re relationships between 
persons which other genealogical programs can.

5. Fix report formatting problems.

6. Fix any other problems.

7. New developments including next major release.

No reported problem should remain unfixed or patched for longer than 6 months.

I did once use FTM, the major reason I left was they didn't fix bugs until next 
major release, which you had to pay for. Then after paying for an upgrade the 
bug was still there. Legacy don't follow the same route.

Please note I am not knocking Legacy here as I still consider it is one of the 
best available. It used to be the best. However it appears 8 was released 
before it should and that not enough testing was done. This has caused the 
problems we are now seeing. I never ever found bugs in 7. For those suggesting 
a downgrade, it's not that easy in terms of ensuring data integrity when you 
have in excess of 7000 individuals.

Regards

Adrian


Sent from my android device.

-Original Message-
From: Dave Keeney 
To: legacyusergroup@LegacyUsers.com
Sent: Thu, 27 Aug 2015 3:47 AM
Subject: [LegacyUG] Bug items List (used to be Same sex Marriages)


I wanted to respond to this issue but agree it should not be included within 
the "Same sex Marriages" thread. I've copied a few of the latest comments and 
started this new thread.

Not being able to view the known problems list has been a big concern to me for 
a long time.

Re: "It's not secrecy at all".
It sure feels like it's a secret when we can't see the status of problems.





Image removed by sender.

I've submitted several bugs that have been acknowledged. And I still do not 
know any of their statuses. Some of them are so old that I sometimes forget 
I've submitted one and do so again, only to be told that it's already in 
process.



I also agree that everyone has bugs that are causing them grief. I've got one 
that causes me many hours of extra work monthly. But it's my dealing with a One 
Place study that probably doesn't rear its head to most people. So I agree with 
the "you can't please everyone all the time".



My only recourse has been to find workarounds, a lot of times dealing with just 
using the Access database which works for now but I'm sure sooner or later it 
will come back to bite me by using it. Legacy is under no expectations from me 
to tell me when they change things under the covers so sooner or later I'll 
probably pay.



Re: It's frustrating but still the best.

I agree with this 100%. Programming puts developers in a sticky situation, a 
lot of times in a "no win" "no win" situation.



So I appreciate Legacy's efforts, and will continue to find whatever 
workarounds I can find for bugs and live with them as long as I can.



But it would be a lot easier just to know the status of them ... even if it's 
LOW priority because nobody else as chimed in with that bug.



And because of this I no longer submit bugs that I find.



Dave


-Original Message-
From: I Macaulay 
To: legacyusergroup@LegacyUsers.com
Sent: Wed, 26 Aug 2015 9:34 

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Jim Terry/Support]

I have spent some time searching the support pages for RootsMagic and
Family Tree Maker looking for their bug lists, but haven't found them yet,
If anyone knows where I can find them, I honestly would like to see them. I
probably missed something. Thanks in advance.

Jim
Technical Support
Legacy Family Tree


 Original Message 
> From: "Brian L. Lightfoot" 
> Sent: Thursday, August 27, 2015 8:00 AM
> To: legacyusergroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
>
> A few months back I asked on this forum if Legacy has available a list of
outstanding bugs. The reply was to the effect that they would never
consider making public such a list because it was considered proprietary
information and might give competitors an edge. I wanted to reply that it
was a common task among many software products but I felt like I was being 
browbeaten and the discussion ended there.
>
>
>
> Brian in CA




Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
<>

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[David Abernathy]

I have been dealing with software since the mid 70’s.
There has been very few companies that have ever provide listing of “Bugs” let 
alone enhancements.
Most will provide a list of what has been FIXED and/or enhanced for each update.

I have been looking for the past several days to see if I could find any 
listings for any program and have not found any.

So why do people think that the makers of Legacy should be any different?



Thanks,
David C Abernathy
Email disclaimers

This message represents the official view of the voices in my head.

http://www.SchmeckAbernathy.com
== All outgoing and incoming mail is scanned by F-Prot Antivirus  ==






Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

[Brian L. Lightfoot]

A few months back I asked on this forum if Legacy has available a list of 
outstanding bugs. The reply was to the effect that they would never consider 
making public such a list because it was considered proprietary information and 
might give competitors an edge. I wanted to reply that it was a common task 
among many software products but I felt like I was being  browbeaten and the 
discussion ended there.



Brian in CA





From: a...@wavp.co.uk [mailto:a...@wavp.co.uk]
Sent: Thursday, August 27, 2015 1:50 AM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages)



I have never known software or firmware where you cannot find a known problem 
list, somewhere (ie readme files). As a database developer, programmer and 
support manager of some 25 years that was standard requirement of me. I am not 
talking here of new developments but rather of known existing bugs. I would not 
put a fix date much to annoyance of various people but there was a list of 
known bugs available to users.

Priorities are what appears wrong here. I would suggest they should be.

1. Fix bugs which cause Legacy to crash or freeze. I have one of these 
outstanding. After 2 years there should be none of these.

2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these 
outstanding. After 2 years there should be none of these.

3. Fix bugs which cause data to appear incorrect or missing with certain 
settings. Had one of these fixed in last release.

4. Fix situations where Legacy cannot store data re relationships between 
persons which other genealogical programs can.

5. Fix report formatting problems.

6. Fix any other problems.

7. New developments including next major release.

No reported problem should remain unfixed or patched for longer than 6 months.

I did once use FTM, the major reason I left was they didn't fix bugs until next 
major release, which you had to pay for. Then after paying for an upgrade the 
bug was still there. Legacy don't follow the same route.

Please note I am not knocking Legacy here as I still consider it is one of the 
best available. It used to be the best. However it appears 8 was released 
before it should and that not enough testing was done. This has caused the 
problems we are now seeing. I never ever found bugs in 7. For those suggesting 
a downgrade, it's not that easy in terms of ensuring data integrity when you 
have in excess of 7000 individuals.

Regards

Adrian


Sent from my android device.

-Original Message-
From: Dave Keeney 
To: legacyusergroup@LegacyUsers.com
Sent: Thu, 27 Aug 2015 3:47 AM
Subject: [LegacyUG] Bug items List (used to be Same sex Marriages)


I wanted to respond to this issue but agree it should not be included within 
the "Same sex Marriages" thread. I've copied a few of the latest comments and 
started this new thread.

Not being able to view the known problems list has been a big concern to me for 
a long time.

Re: "It's not secrecy at all".
It sure feels like it's a secret when we can't see the status of problems.





Image removed by sender.

I've submitted several bugs that have been acknowledged. And I still do not 
know any of their statuses. Some of them are so old that I sometimes forget 
I've submitted one and do so again, only to be told that it's already in 
process.



I also agree that everyone has bugs that are causing them grief. I've got one 
that causes me many hours of extra work monthly. But it's my dealing with a One 
Place study that probably doesn't rear its head to most people. So I agree with 
the "you can't please everyone all the time".



My only recourse has been to find workarounds, a lot of times dealing with just 
using the Access database which works for now but I'm sure sooner or later it 
will come back to bite me by using it. Legacy is under no expectations from me 
to tell me when they change things under the covers so sooner or later I'll 
probably pay.



Re: It's frustrating but still the best.

I agree with this 100%. Programming puts developers in a sticky situation, a 
lot of times in a "no win" "no win" situation.



So I appreciate Legacy's efforts, and will continue to find whatever 
workarounds I can find for bugs and live with them as long as I can.



But it would be a lot easier just to know the status of them ... even if it's 
LOW priority because nobody else as chimed in with that bug.



And because of this I no longer submit bugs that I find.



Dave


-Original Message-
From: I Macaulay 
To: legacyusergroup@LegacyUsers.com
Sent: Wed, 26 Aug 2015 9:34 PM
Subject: Re: [LegacyUG] Same sex Marriages

Its not always to my advantage to update the program, but I am sure that there 
is value behind the changes.  I for one trust Legacy..  They have proven that 
they care more than once.



Frustrating at times but still the best.



Ian



I used to be a banker,  but then I lost interest.

Ian Macaulay   Carp, Ontario
Open at 10:AM   Cl

Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

[avp]

I have never known software or firmware where you cannot find a known problem 
list, somewhere (ie readme files). As a database developer, programmer and 
support manager of some 25 years that was standard requirement of me. I am not 
talking here of new developments but rather of known existing bugs. I would not 
put a fix date much to annoyance of various people but there was a list of 
known bugs available to users.

Priorities are what appears wrong here. I would suggest they should be.

1. Fix bugs which cause Legacy to crash or freeze. I have one of these 
outstanding. After 2 years there should be none of these.

2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these 
outstanding. After 2 years there should be none of these.

3. Fix bugs which cause data to appear incorrect or missing with certain 
settings. Had one of these fixed in last release.

4. Fix situations where Legacy cannot store data re relationships between 
persons which other genealogical programs can.

5. Fix report formatting problems.

6. Fix any other problems.

7. New developments including next major release.

No reported problem should remain unfixed or patched for longer than 6 months.

I did once use FTM, the major reason I left was they didn't fix bugs until next 
major release, which you had to pay for. Then after paying for an upgrade the 
bug was still there. Legacy don't follow the same route.

Please note I am not knocking Legacy here as I still consider it is one of the 
best available. It used to be the best. However it appears 8 was released 
before it should and that not enough testing was done. This has caused the 
problems we are now seeing. I never ever found bugs in 7. For those suggesting 
a downgrade, it's not that easy in terms of ensuring data integrity when you 
have in excess of 7000 individuals.

Regards

Adrian


Sent from my android device.

-Original Message-
From: Dave Keeney 
To: legacyusergroup@LegacyUsers.com
Sent: Thu, 27 Aug 2015 3:47 AM
Subject: [LegacyUG] Bug items List (used to be Same sex Marriages)

I wanted to respond to this issue but agree it should not be included
within the "Same sex Marriages" thread. I've copied a few of the latest
comments and started this new thread.

Not being able to view the known problems list has been a big concern to me
for a long time.

Re: "It's not secrecy at all".
It sure feels like it's a secret when we can't see the status of problems.


I've submitted several bugs that have been acknowledged. And I still do not
know any of their statuses. Some of them are so old that I sometimes forget
I've submitted one and do so again, only to be told that it's already in
process.

I also agree that everyone has bugs that are causing them grief. I've got
one that causes me many hours of extra work monthly. But it's my dealing
with a One Place study that probably doesn't rear its head to most people.
So I agree with the "you can't please everyone all the time".

My only recourse has been to find workarounds, a lot of times dealing with
just using the Access database which works for now but I'm sure sooner or
later it will come back to bite me by using it. Legacy is under no
expectations from me to tell me when they change things under the covers so
sooner or later I'll probably pay.

Re: It's frustrating but still the best.
I agree with this 100%. Programming puts developers in a sticky situation,
a lot of times in a "no win" "no win" situation.

So I appreciate Legacy's efforts, and will continue to find whatever
workarounds I can find for bugs and live with them as long as I can.

But it would be a lot easier just to know the status of them ... even if
it's LOW priority because nobody else as chimed in with that bug.

And because of this I no longer submit bugs that I find.

Dave


-Original Message-
From: I Macaulay 
To: legacyusergroup@LegacyUsers.com
Sent: Wed, 26 Aug 2015 9:34 PM
Subject: Re: [LegacyUG] Same sex Marriages

Its not always to my advantage to update the program, but I am sure that
there is value behind the changes.  I for one trust Legacy..  They have
proven that they care more than once.

Frustrating at times but still the best.

Ian

I used to be a banker,  but then I lost interest.

Ian Macaulay   Carp, Ontario
Open at 10:AM   Close at 5:00 PM
45.2397 N long: 76.0991 W Elv 137 M UTM
Don't Forget to Save the Stamps

--
*From:* "a...@wavp.co.uk" 
*To:* legacyusergroup@LegacyUsers.com
*Sent:* Wednesday, August 26, 2015 3:38 PM
*Subject:* RE: [LegacyUG] Same sex Marriages

It is secrecy. The bug list is not publicly available. Let's get version 8
working correctly before worrying about 9 or are we going to 10 as
Microsoft did. Legacy 7 et al was fine. 8 appears to be full of problems. I
for one wished I hadn't upgraded as I am not sure what I got apart from
numerous problems.

Adrian

Sent from my android device.

-Original Message-
From: Jim Terry/Support 
To: legacyusergroup@Le