Re: [LegacyUG] Tips for Updating to Legacy 10

[sarah hughes]

But my problem is that I can't update to Legacy 10, because I don't have
Legacy 9 to upgrade it from. Sure, I could install Legacy 10, but then I
would still have no tree there. I could create a gedcom from my Genes
reunited tree, but as someone said, gedcom is the last resort! I have an
external hard-drive plugged into my laptop, so perhaps it might be on
there. But if it's gone from the laptop, it will probably be gone from
there too!
Should I reset laptop to an earlier time and see if it reappears, perhaps?
Thank you, Sarah

On Fri, 14 Jun 2024 at 20:38, Linda G  wrote:

> Legacy 10 has it's own big blue circle with a white "L.  Hover your mouse
> over the icon, if it reads Legacy 9, delete it. That one won't work. Since
> you updated, you no longer have Legacy 9 on your computer.  Go to Start,
> show all apps, scroll down to located the Legacy 10 icon.  At least, that
> was all that I had to do.  Then pinned it to Start and I dragged the icon
> to where I wanted it.
>
> On Fri, Jun 14, 2024 at 1:33 PM sarah hughes  wrote:
>
>> I have just opened my Legacy 9 from the task bar where I keep it
>> attached, and to my horror my whole family tree has disappeared! All I get
>> is that silly sample one, and I have gone through the list that Legacy gave
>> me, but none of them come up with my tree. Even where I had it saved in my
>> computer files, there are just 2 sample files of that other silly tree.
>> Please help. as I need to upgrade to 10, but how can I when my tree has
>> just disappeared from everywhere? I was only using it the other day! Would
>> resetting my laptop to an earlier time help, please? It is Windows 11, and
>> I had the free Legacy 9 edition.
>>
>> On Thu, 13 Jun 2024 at 04:03, Cathy Pinner  wrote:
>>
>>> Legacy 10 has been released and is free for everyone. It has all the
>>> Deluxe features for free. It has the same look and feel as Legacy 8 and
>>> 9. It has some new features and reports and tweaks to existing features
>>> and reports.
>>> The new features are listed on the renewed Legacy website. The full list
>>> is in this blog:
>>> <
>>> https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html>
>>>
>>> It's advised to be running Windows 10 or Windows 11. Not all features
>>> are guaranteed to work on earlier Windows versions.
>>> Here's the things to do to make the process as trouble free as possible
>>> with some comments on where a few people out of the thousands who have
>>> updated have been encountering problems. Note it will overwrite Legacy
>>> 9. You can't run both versions as the settings are all locked to the
>>> same folder ...\Documents\Legacy Family Tree\_AppData\ folder 1. Run
>>> File > File Maintenance > check/repair on your files. You should be
>>> doing this regularly to keep your database healthy. 2. Verify that there
>>> are no broken media links. Tools>Media Relinker You can fix them in
>>> Legacy 10 but you need to know they weren't caused by the upgrade. 3.
>>> Backup your family file and media files. Preferably make sure you also
>>> have these backups off your computer either in a cloud or on external
>>> drive. 4. Download 10 from the website. Some people encounter problems
>>> because a) they make a typo when entering their email address, b) the
>>> email goes to spam or doesn't arrive. If it doesn't arrive try a
>>> different email address c) the link in the email doesn't work and they
>>> need to copy and paste the link to their browser.
>>> 5. Install 10 and enjoy. Some people encounter problems with the
>>> installation because their security software blocks it or part of it.
>>> Pausing the security software during installation solves that. If
>>> concerned you can go into Aeroplane mode/come offline for the
>>> installation. If there is any problem after installation RESTART your
>>> computer and it is usually solved. Have fun, Cathy
>>>
>>> --
>>>
>>> LegacyUserGroup mailing list
>>> LegacyUserGroup@legacyusers.com
>>> To manage your subscription and unsubscribe
>>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
>>> Archives at:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>>
>> --
>>
>> LegacyUserGroup mailing list
>> LegacyUserGroup@legacyusers.com
>> To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
>> Archives at:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyuse

Re: [LegacyUG] Tips for Updating to Legacy 10

[Cathy Pinner]

Sarah,
I've already given you the Support article on how to find a lost file.
Your file will be there.
You don't have to have Legacy at all to install Legacy 10. But if you 
have Legacy you convert your earlier Legacy database into Legacy 10 format.
If you've been using Legacy, even a much earlier one, you can open your 
current database -when you find it OR use your latest Legacy data backup 
zip - you have been backing up haven't you?
Here's the Support file again: 



No you shouldn't reset your Laptop to an earlier time. Use the options 
in the Support article or open Windows File Explorer and search yourself 
for *.fdb files.


Cathy


sarah hughes 
Saturday, 15 June 2024 7:47 PM
But my problem is that I can't update to Legacy 10, because I don't 
have Legacy 9 to upgrade it from. Sure, I could install Legacy 10, but 
then I would still have no tree there. I could create a gedcom from my 
Genes reunited tree, but as someone said, gedcom is the last resort! I 
have an external hard-drive plugged into my laptop, so perhaps it 
might be on there. But if it's gone from the laptop, it will probably 
be gone from there too!
Should I reset laptop to an earlier time and see if it reappears, 
perhaps? Thank you, Sarah




Linda G 
Saturday, 15 June 2024 3:36 AM
Legacy 10 has it's own big blue circle with a white "L.  Hover your 
mouse over the icon, if it reads Legacy 9, delete it. That one won't 
work. Since you updated, you no longer have Legacy 9 on your 
computer.  Go to Start, show all apps, scroll down to located the 
Legacy 10 icon.  At least, that was all that I had to do.  Then pinned 
it to Start and I dragged the icon to where I wanted it.




sarah hughes 
Saturday, 15 June 2024 2:31 AM
I have just opened my Legacy 9 from the task bar where I keep it 
attached, and to my horror my whole family tree has disappeared! All I 
get is that silly sample one, and I have gone through the list that 
Legacy gave me, but none of them come up with my tree. Even where I 
had it saved in my computer files, there are just 2 sample files of 
that other silly tree. Please help. as I need to upgrade to 10, but 
how can I when my tree has just disappeared from everywhere? I was 
only using it the other day! Would resetting my laptop to an earlier 
time help, please? It is Windows 11, and I had the free Legacy 9 edition.




Cathy Pinner 
Thursday, 13 June 2024 11:02 AM
Legacy 10 has been released and is free for everyone. It has all the 
Deluxe features for free. It has the same look and feel as Legacy 8 
and 9. It has some new features and reports and tweaks to existing 
features and reports.
The new features are listed on the renewed Legacy website. The full 
list is in this blog: 
 
It's advised to be running Windows 10 or Windows 11. Not all features 
are guaranteed to work on earlier Windows versions.
Here's the things to do to make the process as trouble free as 
possible with some comments on where a few people out of the thousands 
who have updated have been encountering problems. Note it will 
overwrite Legacy 9. You can't run both versions as the settings are 
all locked to the same folder ...\Documents\Legacy Family 
Tree\_AppData\ folder 1. Run File > File Maintenance > check/repair on 
your files. You should be doing this regularly to keep your database 
healthy. 2. Verify that there are no broken media links. Tools>Media 
Relinker You can fix them in Legacy 10 but you need to know they 
weren't caused by the upgrade. 3. Backup your family file and media 
files. Preferably make sure you also have these backups off your 
computer either in a cloud or on external drive. 4. Download 10 from 
the website. Some people encounter problems because a) they make a 
typo when entering their email address, b) the email goes to spam or 
doesn't arrive. If it doesn't arrive try a different email address c) 
the link in the email doesn't work and they need to copy and paste the 
link to their browser.
5. Install 10 and enjoy. Some people encounter problems with the 
installation because their security software blocks it or part of it. 
Pausing the security software during installation solves that. If 
concerned you can go into Aeroplane mode/come offline for the 
installation. If there is any problem after installation RESTART your 
computer and it is usually solved. Have fun, Cathy



--

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

[LegacyUG] Legacy Version 10 Problem With Blank/Inoperative Screen

[Thomas Cox]

Hello all.

I downloaded Version 10 and the program came in nicely.  I have two 
family trees running; my own, and the second being my wife's family.  
What I discovered in _my_ family tree is that the "Birth, Death Dates 
and Anniversaries" screen under "Legacy Home" is not working properly.  
It appears that the information that should be reported is not loading.  
(This feature on my wife's family tree is working just fine.)  I have 
gone through the program's "Knowledge Base" in an effort to fix the 
problem but have been unsuccessful.


I would welcome any help in fixing this problem.

Thomas Cox
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Legacy Version 10 Problem With Blank/Inoperative Screen

[hpeterjr]

Thomas

Have you check the parameters under options on the Legacy Home Tab?

Henry

 

 

From: LegacyUserGroup  On Behalf Of 
Thomas Cox
Sent: Saturday, June 15, 2024 12:41 PM
To: Legacy User Group 
Subject: [LegacyUG] Legacy Version 10 Problem With Blank/Inoperative Screen

 

Hello all.

I downloaded Version 10 and the program came in nicely.  I have two family 
trees running; my own, and the second being my wife's family.  What I 
discovered in my family tree is that the "Birth, Death Dates and Anniversaries" 
screen under "Legacy Home" is not working properly.  It appears that the 
information that should be reported is not loading.  (This feature on my wife's 
family tree is working just fine.)  I have gone through the program's 
"Knowledge Base" in an effort to fix the problem but have been unsuccessful.

I would welcome any help in fixing this problem.

Thomas Cox

-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/