RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
Brian, thank you for your most thorough feed back. You found a lot of things, including our competitor's knowledge base (we have one too). But what you did not find is their internal system used to track, categorize and prioritize issues as well as manage programming projects. This may be what some of our users want access to. However, these kinds of systems are available only to employees plus approved beta testers who have signed non-disclosure agreements. To access this kind of system you must have a username and password -- or commit the criminal act of hacking the server. And by the way, these kinds of systems are "secret" for good reason. Amen! Jim Technical Support Legacy Family Tree Original Message > From: "CE WOOD" > Sent: Thursday, August 27, 2015 6:16 PM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > AMEN! > > CE > > > From: br...@the-lightfoots.com > > To: legacyusergroup@LegacyUsers.com > > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > Date: Thu, 27 Aug 2015 16:31:36 -0700 > > > > Google "known bugs in RootsMagic". Over 5,000 results in less than 1 second...of course, many of these are from 3rd party forums and discussion boards but look for the any of the ones from the RootsMagic URL. > > > > On the RM home page, click on "Support". Towards the bottom is their "Knowledge Base". Click on that. Clicking on the very first item listed and it will get you a window that starts out with "This is a known issue..." > > > > But wait...there's more. Type in "known bugs" in the search box on the Knowledge Base and you'll see a list of known bugs. Apparently RM likes to call their problems "issues" and not "bugs" so type in "known issues". Another much large list. BINGO! > > > > Another nice feature is on the right side of the Knowledge Base page where you can click on "Check Your Existing Requests". > > > > We could bring up the Knowledge Base at Microsoft and the list of known bugs there but its Microsoft. What else can I say? > > > > So much for the theory of people saying they've never heard of a software company having a list of known bugs. There are none so blind as those that will not see. > > > > > > Brian in CA > > > > > > -Original Message- > > From: Jim Terry/Support [mailto:jimte...@legacyusers.com] > > Sent: Thursday, August 27, 2015 8:31 AM > > To: legacyusergroup@LegacyUsers.com > > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > > > I have spent some time searching the support pages for RootsMagic and Family Tree Maker looking for their bug lists, but haven't found them yet, If anyone knows where I can find them, I honestly would like to see them. I probably missed something. Thanks in advance. > > > > Jim > > Technical Support > > Legacy Family Tree > > > > > > Original Message > > > From: "Brian L. Lightfoot" > > > Sent: Thursday, August 27, 2015 8:00 AM > > > To: legacyusergroup@LegacyUsers.com > > > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > > > > > A few months back I asked on this forum if Legacy has available a list > > > of > > outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. > > > > > > > > > > > > Brian in CA > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
AMEN! CE > From: br...@the-lightfoots.com > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > Date: Thu, 27 Aug 2015 16:31:36 -0700 > > Google "known bugs in RootsMagic". Over 5,000 results in less than 1 > second...of course, many of these are from 3rd party forums and discussion > boards but look for the any of the ones from the RootsMagic URL. > > On the RM home page, click on "Support". Towards the bottom is their > "Knowledge Base". Click on that. Clicking on the very first item listed and > it will get you a window that starts out with "This is a known issue..." > > But wait...there's more. Type in "known bugs" in the search box on the > Knowledge Base and you'll see a list of known bugs. Apparently RM likes to > call their problems "issues" and not "bugs" so type in "known issues". > Another much large list. BINGO! > > Another nice feature is on the right side of the Knowledge Base page where > you can click on "Check Your Existing Requests". > > We could bring up the Knowledge Base at Microsoft and the list of known bugs > there but its Microsoft. What else can I say? > > So much for the theory of people saying they've never heard of a software > company having a list of known bugs. There are none so blind as those that > will not see. > > > Brian in CA > > > -----Original Message----- > From: Jim Terry/Support [mailto:jimte...@legacyusers.com] > Sent: Thursday, August 27, 2015 8:31 AM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > I have spent some time searching the support pages for RootsMagic and Family > Tree Maker looking for their bug lists, but haven't found them yet, If anyone > knows where I can find them, I honestly would like to see them. I probably > missed something. Thanks in advance. > > Jim > Technical Support > Legacy Family Tree > > > Original Message > > From: "Brian L. Lightfoot" > > Sent: Thursday, August 27, 2015 8:00 AM > > To: legacyusergroup@LegacyUsers.com > > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > > > A few months back I asked on this forum if Legacy has available a list > > of > outstanding bugs. The reply was to the effect that they would never consider > making public such a list because it was considered proprietary information > and might give competitors an edge. I wanted to reply that it was a common > task among many software products but I felt like I was being browbeaten and > the discussion ended there. > > > > > > > > Brian in CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
Google "known bugs in RootsMagic". Over 5,000 results in less than 1 second...of course, many of these are from 3rd party forums and discussion boards but look for the any of the ones from the RootsMagic URL. On the RM home page, click on "Support". Towards the bottom is their "Knowledge Base". Click on that. Clicking on the very first item listed and it will get you a window that starts out with "This is a known issue..." But wait...there's more. Type in "known bugs" in the search box on the Knowledge Base and you'll see a list of known bugs. Apparently RM likes to call their problems "issues" and not "bugs" so type in "known issues". Another much large list. BINGO! Another nice feature is on the right side of the Knowledge Base page where you can click on "Check Your Existing Requests". We could bring up the Knowledge Base at Microsoft and the list of known bugs there but its Microsoft. What else can I say? So much for the theory of people saying they've never heard of a software company having a list of known bugs. There are none so blind as those that will not see. Brian in CA -Original Message- From: Jim Terry/Support [mailto:jimte...@legacyusers.com] Sent: Thursday, August 27, 2015 8:31 AM To: legacyusergroup@LegacyUsers.com Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) I have spent some time searching the support pages for RootsMagic and Family Tree Maker looking for their bug lists, but haven't found them yet, If anyone knows where I can find them, I honestly would like to see them. I probably missed something. Thanks in advance. Jim Technical Support Legacy Family Tree Original Message > From: "Brian L. Lightfoot" > Sent: Thursday, August 27, 2015 8:00 AM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > A few months back I asked on this forum if Legacy has available a list > of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. > > > > Brian in CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
Dave, That I understand and sympathize with. Just send a message to support and ask what going on. We also try our best to notify people who have reported bugs and keep their email addresses in the bug reports for that purpose. Jim Technical Support Legacy Family Tree Original Message > From: "Dave Keeney" > Sent: Thursday, August 27, 2015 12:57 PM > To: legacyusergroup@LegacyUsers.com > Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages) > > Well put Jim, I probably gave the wrong impression of what I would like to > see. > > I really don't need a list of all bugs. I agree that might be an unwanted > thing for products with a lot of bugs (which means all products). > > I have never really seen a list of bugs for any other products either. > > What I would like, though, is a way to be able to know the status of MY > reported bugs. > > For other products, once I would report a bug, customer service would give > me a status of when that might be fixed, next update, next release, never, > etc. > And they would usually offer to provide me a status on a weekly, monthly, > etc. basis. > This may be an unfair because those were all larger companies (IBM, HP, > Microsoft, Amazon, etc.) and Legacy just doesn't have resources for > providing statuses. > > I can't ever remember reporting a problem (even with smaller companies), > being told yes indeed it is a bug and we'll put it in our tracking system. > And then never being able to find out anymore about it. > But that's kind of the way it feels with Legacy. > > Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
Well put Jim, I probably gave the wrong impression of what I would like to see. I really don't need a list of all bugs. I agree that might be an unwanted thing for products with a lot of bugs (which means all products). I have never really seen a list of bugs for any other products either. What I would like, though, is a way to be able to know the status of MY reported bugs. For other products, once I would report a bug, customer service would give me a status of when that might be fixed, next update, next release, never, etc. And they would usually offer to provide me a status on a weekly, monthly, etc. basis. This may be an unfair because those were all larger companies (IBM, HP, Microsoft, Amazon, etc.) and Legacy just doesn't have resources for providing statuses. I can't ever remember reporting a problem (even with smaller companies), being told yes indeed it is a bug and we'll put it in our tracking system. And then never being able to find out anymore about it. But that's kind of the way it feels with Legacy. Dave On Thu, Aug 27, 2015 at 10:58 AM, Jim Terry/Support < jimte...@legacyusers.com> wrote: > I can't find any of our competitors that publish a list of bug and issues. > Nor has anyone been able to point me to any, despite assertion from some > users that this is common practice and that we are the exception. > > Jim > Technical Support > Legacy Family Tree > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
I can't find any of our competitors that publish a list of bug and issues. Nor has anyone been able to point me to any, despite assertion from some users that this is common practice and that we are the exception. Jim Technical Support Legacy Family Tree Original Message > From: "Sherry/Support" > Sent: Thursday, August 27, 2015 10:51 AM > To: legacyusergroup@LegacyUsers.com > Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages) > > I've been using computers since the early 1990's and have never seen > list of bugs in a program. > > Just bug fixes and added enhancements > > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > On Thu, Aug 27, 2015 at 7:27 AM, Brian L. Lightfoot > wrote: > > > > A few months back I asked on this forum if Legacy has available a list of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. > > > > > > > > Brian in CA > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
I've been using computers since the early 1990's and have never seen list of bugs in a program. Just bug fixes and added enhancements Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Aug 27, 2015 at 7:27 AM, Brian L. Lightfoot wrote: > > A few months back I asked on this forum if Legacy has available a list of > outstanding bugs. The reply was to the effect that they would never consider > making public such a list because it was considered proprietary information > and might give competitors an edge. I wanted to reply that it was a common > task among many software products but I felt like I was being browbeaten and > the discussion ended there. > > > > Brian in CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
Just so you know, there isn’t a “list.” The bugs are entered into a tracking system that only the programmers, tech support and the beta testers have access to. Michele Technical Support Millennia Corporation <mailto:mich...@legacyfamilytree.com> mich...@legacyfamilytree.com <http://www.legacyfamilytree.com/> www.legacyfamilytree.com From: Brian L. Lightfoot [mailto:br...@the-lightfoots.com] Sent: Thursday, August 27, 2015 10:27 AM To: legacyusergroup@LegacyUsers.com Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) A few months back I asked on this forum if Legacy has available a list of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. Brian in CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
I've never seen a bug list for any software I've ever used > On Aug 27, 2015, at 11:48 AM, a...@wavp.co.uk wrote: > > Reasonable and understandable on future product direction but not on known > and acknowledged software bugs. Not having a list wastes everyone's time. > > Adrian > > > Sent from my android device. > > -Original Message- > From: "Brian L. Lightfoot" > To: legacyusergroup@LegacyUsers.com > Sent: Thu, 27 Aug 2015 3:27 PM > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > A few months back I asked on this forum if Legacy has available a list of > outstanding bugs. The reply was to the effect that they would never consider > making public such a list because it was considered proprietary information > and might give competitors an edge. I wanted to reply that it was a common > task among many software products but I felt like I was being browbeaten and > the discussion ended there. > > Brian in CA > > > From: a...@wavp.co.uk [mailto:a...@wavp.co.uk] > Sent: Thursday, August 27, 2015 1:50 AM > To: legacyusergroup@LegacyUsers.com > Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages) > > I have never known software or firmware where you cannot find a known problem > list, somewhere (ie readme files). As a database developer, programmer and > support manager of some 25 years that was standard requirement of me. I am > not talking here of new developments but rather of known existing bugs. I > would not put a fix date much to annoyance of various people but there was a > list of known bugs available to users. > > Priorities are what appears wrong here. I would suggest they should be. > > 1. Fix bugs which cause Legacy to crash or freeze. I have one of these > outstanding. After 2 years there should be none of these. > > 2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these > outstanding. After 2 years there should be none of these. > > 3. Fix bugs which cause data to appear incorrect or missing with certain > settings. Had one of these fixed in last release. > > 4. Fix situations where Legacy cannot store data re relationships between > persons which other genealogical programs can. > > 5. Fix report formatting problems. > > 6. Fix any other problems. > > 7. New developments including next major release. > > No reported problem should remain unfixed or patched for longer than 6 months. > > I did once use FTM, the major reason I left was they didn't fix bugs until > next major release, which you had to pay for. Then after paying for an > upgrade the bug was still there. Legacy don't follow the same route. > > Please note I am not knocking Legacy here as I still consider it is one of > the best available. It used to be the best. However it appears 8 was released > before it should and that not enough testing was done. This has caused the > problems we are now seeing. I never ever found bugs in 7. For those > suggesting a downgrade, it's not that easy in terms of ensuring data > integrity when you have in excess of 7000 individuals. > > Regards > > Adrian > > > Sent from my android device. > > -Original Message- > From: Dave Keeney > To: legacyusergroup@LegacyUsers.com > Sent: Thu, 27 Aug 2015 3:47 AM > Subject: [LegacyUG] Bug items List (used to be Same sex Marriages) > > I wanted to respond to this issue but agree it should not be included within > the "Same sex Marriages" thread. I've copied a few of the latest comments and > started this new thread. > > Not being able to view the known problems list has been a big concern to me > for a long time. > > Re: "It's not secrecy at all". > It sure feels like it's a secret when we can't see the status of problems. > > I've submitted several bugs that have been acknowledged. And I still do not > know any of their statuses. Some of them are so old that I sometimes forget > I've submitted one and do so again, only to be told that it's already in > process. > > I also agree that everyone has bugs that are causing them grief. I've got one > that causes me many hours of extra work monthly. But it's my dealing with a > One Place study that probably doesn't rear its head to most people. So I > agree with the "you can't please everyone all the time". > > My only recourse has been to find workarounds, a lot of times dealing with > just using the Access database which works for now but I'm sure sooner or > later it will come back to bite me by using it. Legacy is under no > expectations from me to
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
I'm not going to argue but in my environment it was and is the norm. But most software/firmware have a very small number of known bugs. Adrian Sent from my android device. -Original Message- From: Jim Terry/Support To: legacyusergroup@LegacyUsers.com Sent: Thu, 27 Aug 2015 4:30 PM Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) I have spent some time searching the support pages for RootsMagic and Family Tree Maker looking for their bug lists, but haven't found them yet, If anyone knows where I can find them, I honestly would like to see them. I probably missed something. Thanks in advance. Jim Technical Support Legacy Family Tree Original Message > From: "Brian L. Lightfoot" > Sent: Thursday, August 27, 2015 8:00 AM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > A few months back I asked on this forum if Legacy has available a list of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. > > > > Brian in CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
Reasonable and understandable on future product direction but not on known and acknowledged software bugs. Not having a list wastes everyone's time. Adrian Sent from my android device. -Original Message- From: "Brian L. Lightfoot" To: legacyusergroup@LegacyUsers.com Sent: Thu, 27 Aug 2015 3:27 PM Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) A few months back I asked on this forum if Legacy has available a list of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. Brian in CA From: a...@wavp.co.uk [mailto:a...@wavp.co.uk] Sent: Thursday, August 27, 2015 1:50 AM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages) I have never known software or firmware where you cannot find a known problem list, somewhere (ie readme files). As a database developer, programmer and support manager of some 25 years that was standard requirement of me. I am not talking here of new developments but rather of known existing bugs. I would not put a fix date much to annoyance of various people but there was a list of known bugs available to users. Priorities are what appears wrong here. I would suggest they should be. 1. Fix bugs which cause Legacy to crash or freeze. I have one of these outstanding. After 2 years there should be none of these. 2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these outstanding. After 2 years there should be none of these. 3. Fix bugs which cause data to appear incorrect or missing with certain settings. Had one of these fixed in last release. 4. Fix situations where Legacy cannot store data re relationships between persons which other genealogical programs can. 5. Fix report formatting problems. 6. Fix any other problems. 7. New developments including next major release. No reported problem should remain unfixed or patched for longer than 6 months. I did once use FTM, the major reason I left was they didn't fix bugs until next major release, which you had to pay for. Then after paying for an upgrade the bug was still there. Legacy don't follow the same route. Please note I am not knocking Legacy here as I still consider it is one of the best available. It used to be the best. However it appears 8 was released before it should and that not enough testing was done. This has caused the problems we are now seeing. I never ever found bugs in 7. For those suggesting a downgrade, it's not that easy in terms of ensuring data integrity when you have in excess of 7000 individuals. Regards Adrian Sent from my android device. -Original Message- From: Dave Keeney To: legacyusergroup@LegacyUsers.com Sent: Thu, 27 Aug 2015 3:47 AM Subject: [LegacyUG] Bug items List (used to be Same sex Marriages) I wanted to respond to this issue but agree it should not be included within the "Same sex Marriages" thread. I've copied a few of the latest comments and started this new thread. Not being able to view the known problems list has been a big concern to me for a long time. Re: "It's not secrecy at all". It sure feels like it's a secret when we can't see the status of problems. Image removed by sender. I've submitted several bugs that have been acknowledged. And I still do not know any of their statuses. Some of them are so old that I sometimes forget I've submitted one and do so again, only to be told that it's already in process. I also agree that everyone has bugs that are causing them grief. I've got one that causes me many hours of extra work monthly. But it's my dealing with a One Place study that probably doesn't rear its head to most people. So I agree with the "you can't please everyone all the time". My only recourse has been to find workarounds, a lot of times dealing with just using the Access database which works for now but I'm sure sooner or later it will come back to bite me by using it. Legacy is under no expectations from me to tell me when they change things under the covers so sooner or later I'll probably pay. Re: It's frustrating but still the best. I agree with this 100%. Programming puts developers in a sticky situation, a lot of times in a "no win" "no win" situation. So I appreciate Legacy's efforts, and will continue to find whatever workarounds I can find for bugs and live with them as long as I can. But it would be a lot easier just to know the status of them ... even if it's LOW priority because nobody else as chimed in with that bug. And becaus
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
I have spent some time searching the support pages for RootsMagic and Family Tree Maker looking for their bug lists, but haven't found them yet, If anyone knows where I can find them, I honestly would like to see them. I probably missed something. Thanks in advance. Jim Technical Support Legacy Family Tree Original Message > From: "Brian L. Lightfoot" > Sent: Thursday, August 27, 2015 8:00 AM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Bug items List (used to be Same sex Marriages) > > A few months back I asked on this forum if Legacy has available a list of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. > > > > Brian in CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp <>
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
I have been dealing with software since the mid 70’s. There has been very few companies that have ever provide listing of “Bugs” let alone enhancements. Most will provide a list of what has been FIXED and/or enhanced for each update. I have been looking for the past several days to see if I could find any listings for any program and have not found any. So why do people think that the makers of Legacy should be any different? Thanks, David C Abernathy Email disclaimers This message represents the official view of the voices in my head. http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
A few months back I asked on this forum if Legacy has available a list of outstanding bugs. The reply was to the effect that they would never consider making public such a list because it was considered proprietary information and might give competitors an edge. I wanted to reply that it was a common task among many software products but I felt like I was being browbeaten and the discussion ended there. Brian in CA From: a...@wavp.co.uk [mailto:a...@wavp.co.uk] Sent: Thursday, August 27, 2015 1:50 AM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Bug items List (used to be Same sex Marriages) I have never known software or firmware where you cannot find a known problem list, somewhere (ie readme files). As a database developer, programmer and support manager of some 25 years that was standard requirement of me. I am not talking here of new developments but rather of known existing bugs. I would not put a fix date much to annoyance of various people but there was a list of known bugs available to users. Priorities are what appears wrong here. I would suggest they should be. 1. Fix bugs which cause Legacy to crash or freeze. I have one of these outstanding. After 2 years there should be none of these. 2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these outstanding. After 2 years there should be none of these. 3. Fix bugs which cause data to appear incorrect or missing with certain settings. Had one of these fixed in last release. 4. Fix situations where Legacy cannot store data re relationships between persons which other genealogical programs can. 5. Fix report formatting problems. 6. Fix any other problems. 7. New developments including next major release. No reported problem should remain unfixed or patched for longer than 6 months. I did once use FTM, the major reason I left was they didn't fix bugs until next major release, which you had to pay for. Then after paying for an upgrade the bug was still there. Legacy don't follow the same route. Please note I am not knocking Legacy here as I still consider it is one of the best available. It used to be the best. However it appears 8 was released before it should and that not enough testing was done. This has caused the problems we are now seeing. I never ever found bugs in 7. For those suggesting a downgrade, it's not that easy in terms of ensuring data integrity when you have in excess of 7000 individuals. Regards Adrian Sent from my android device. -Original Message- From: Dave Keeney To: legacyusergroup@LegacyUsers.com Sent: Thu, 27 Aug 2015 3:47 AM Subject: [LegacyUG] Bug items List (used to be Same sex Marriages) I wanted to respond to this issue but agree it should not be included within the "Same sex Marriages" thread. I've copied a few of the latest comments and started this new thread. Not being able to view the known problems list has been a big concern to me for a long time. Re: "It's not secrecy at all". It sure feels like it's a secret when we can't see the status of problems. Image removed by sender. I've submitted several bugs that have been acknowledged. And I still do not know any of their statuses. Some of them are so old that I sometimes forget I've submitted one and do so again, only to be told that it's already in process. I also agree that everyone has bugs that are causing them grief. I've got one that causes me many hours of extra work monthly. But it's my dealing with a One Place study that probably doesn't rear its head to most people. So I agree with the "you can't please everyone all the time". My only recourse has been to find workarounds, a lot of times dealing with just using the Access database which works for now but I'm sure sooner or later it will come back to bite me by using it. Legacy is under no expectations from me to tell me when they change things under the covers so sooner or later I'll probably pay. Re: It's frustrating but still the best. I agree with this 100%. Programming puts developers in a sticky situation, a lot of times in a "no win" "no win" situation. So I appreciate Legacy's efforts, and will continue to find whatever workarounds I can find for bugs and live with them as long as I can. But it would be a lot easier just to know the status of them ... even if it's LOW priority because nobody else as chimed in with that bug. And because of this I no longer submit bugs that I find. Dave -Original Message- From: I Macaulay To: legacyusergroup@LegacyUsers.com Sent: Wed, 26 Aug 2015 9:34 PM Subject: Re: [LegacyUG] Same sex Marriages Its not always to my advantage to update the program, but I am sure that there is value behind the changes. I for one trust Legacy.. They have proven that they care more than onc
Re: [LegacyUG] Bug items List (used to be Same sex Marriages)
I have never known software or firmware where you cannot find a known problem list, somewhere (ie readme files). As a database developer, programmer and support manager of some 25 years that was standard requirement of me. I am not talking here of new developments but rather of known existing bugs. I would not put a fix date much to annoyance of various people but there was a list of known bugs available to users. Priorities are what appears wrong here. I would suggest they should be. 1. Fix bugs which cause Legacy to crash or freeze. I have one of these outstanding. After 2 years there should be none of these. 2. Fix bugs which didn't happen in 7 but happen in 8. Have 2 of these outstanding. After 2 years there should be none of these. 3. Fix bugs which cause data to appear incorrect or missing with certain settings. Had one of these fixed in last release. 4. Fix situations where Legacy cannot store data re relationships between persons which other genealogical programs can. 5. Fix report formatting problems. 6. Fix any other problems. 7. New developments including next major release. No reported problem should remain unfixed or patched for longer than 6 months. I did once use FTM, the major reason I left was they didn't fix bugs until next major release, which you had to pay for. Then after paying for an upgrade the bug was still there. Legacy don't follow the same route. Please note I am not knocking Legacy here as I still consider it is one of the best available. It used to be the best. However it appears 8 was released before it should and that not enough testing was done. This has caused the problems we are now seeing. I never ever found bugs in 7. For those suggesting a downgrade, it's not that easy in terms of ensuring data integrity when you have in excess of 7000 individuals. Regards Adrian Sent from my android device. -Original Message- From: Dave Keeney To: legacyusergroup@LegacyUsers.com Sent: Thu, 27 Aug 2015 3:47 AM Subject: [LegacyUG] Bug items List (used to be Same sex Marriages) I wanted to respond to this issue but agree it should not be included within the "Same sex Marriages" thread. I've copied a few of the latest comments and started this new thread. Not being able to view the known problems list has been a big concern to me for a long time. Re: "It's not secrecy at all". It sure feels like it's a secret when we can't see the status of problems. I've submitted several bugs that have been acknowledged. And I still do not know any of their statuses. Some of them are so old that I sometimes forget I've submitted one and do so again, only to be told that it's already in process. I also agree that everyone has bugs that are causing them grief. I've got one that causes me many hours of extra work monthly. But it's my dealing with a One Place study that probably doesn't rear its head to most people. So I agree with the "you can't please everyone all the time". My only recourse has been to find workarounds, a lot of times dealing with just using the Access database which works for now but I'm sure sooner or later it will come back to bite me by using it. Legacy is under no expectations from me to tell me when they change things under the covers so sooner or later I'll probably pay. Re: It's frustrating but still the best. I agree with this 100%. Programming puts developers in a sticky situation, a lot of times in a "no win" "no win" situation. So I appreciate Legacy's efforts, and will continue to find whatever workarounds I can find for bugs and live with them as long as I can. But it would be a lot easier just to know the status of them ... even if it's LOW priority because nobody else as chimed in with that bug. And because of this I no longer submit bugs that I find. Dave -Original Message- From: I Macaulay To: legacyusergroup@LegacyUsers.com Sent: Wed, 26 Aug 2015 9:34 PM Subject: Re: [LegacyUG] Same sex Marriages Its not always to my advantage to update the program, but I am sure that there is value behind the changes. I for one trust Legacy.. They have proven that they care more than once. Frustrating at times but still the best. Ian I used to be a banker, but then I lost interest. Ian Macaulay Carp, Ontario Open at 10:AM Close at 5:00 PM 45.2397 N long: 76.0991 W Elv 137 M UTM Don't Forget to Save the Stamps -- *From:* "a...@wavp.co.uk" *To:* legacyusergroup@LegacyUsers.com *Sent:* Wednesday, August 26, 2015 3:38 PM *Subject:* RE: [LegacyUG] Same sex Marriages It is secrecy. The bug list is not publicly available. Let's get version 8 working correctly before worrying about 9 or are we going to 10 as Microsoft did. Legacy 7 et al was fine. 8 appears to be full of problems. I for one wished I hadn't up
RE: [LegacyUG] Bug items List (used to be Same sex Marriages)
I have had the same happen to me; bugs not acknowledged that dropped into the big black hole where they are never fixed. Considering how fast and sloppily the programmers (maybe not they but their bosses) pushed out Legacy 8, that is STILL incredibly buggy, it seems that they simply hope we will fade away while they push out new bells and whistles rather than work on a program that could be great if they concentrated on it. Please, please, do NOT stop reporting bugs. As a matter of fact, report them every day! :) When they drive us to use other programs, Legacy needs to know about. Of course, that is assuming they want to keep us. The staff that responds on this list, with a few exceptions, are VERY supportive, but must tow the party line. They are, most likely, just as much in the dark as we, faced with the task of placating our legitimate complaints while they are jerked around by the powers that be. CE From: dave.kee...@gmail.com Date: Wed, 26 Aug 2015 19:47:49 -0700 Subject: [LegacyUG] Bug items List (used to be Same sex Marriages) To: legacyusergroup@LegacyUsers.com I wanted to respond to this issue but agree it should not be included within the "Same sex Marriages" thread. I've copied a few of the latest comments and started this new thread. Not being able to view the known problems list has been a big concern to me for a long time. Re: "It's not secrecy at all". It sure feels like it's a secret when we can't see the status of problems. I've submitted several bugs that have been acknowledged. And I still do not know any of their statuses. Some of them are so old that I sometimes forget I've submitted one and do so again, only to be told that it's already in process. I also agree that everyone has bugs that are causing them grief. I've got one that causes me many hours of extra work monthly. But it's my dealing with a One Place study that probably doesn't rear its head to most people. So I agree with the "you can't please everyone all the time". My only recourse has been to find workarounds, a lot of times dealing with just using the Access database which works for now but I'm sure sooner or later it will come back to bite me by using it. Legacy is under no expectations from me to tell me when they change things under the covers so sooner or later I'll probably pay. Re: It's frustrating but still the best.I agree with this 100%. Programming puts developers in a sticky situation, a lot of times in a "no win" "no win" situation. So I appreciate Legacy's efforts, and will continue to find whatever workarounds I can find for bugs and live with them as long as I can. But it would be a lot easier just to know the status of them ... even if it's LOW priority because nobody else as chimed in with that bug. And because of this I no longer submit bugs that I find. Dave -Original Message- From: I Macaulay To: legacyusergroup@LegacyUsers.com Sent: Wed, 26 Aug 2015 9:34 PM Subject: Re: [LegacyUG] Same sex Marriages Its not always to my advantage to update the program, but I am sure that there is value behind the changes. I for one trust Legacy.. They have proven that they care more than once. Frustrating at times but still the best. Ian I used to be a banker, but then I lost interest. Ian Macaulay Carp, Ontario Open at 10:AM Close at 5:00 PM 45.2397 N long: 76.0991 W Elv 137 M UTM Don't Forget to Save the Stamps From: "a...@wavp.co.uk" To: legacyusergroup@LegacyUsers.com Sent: Wednesday, August 26, 2015 3:38 PM Subject: RE: [LegacyUG] Same sex Marriages It is secrecy. The bug list is not publicly available. Let's get version 8 working correctly before worrying about 9 or are we going to 10 as Microsoft did. Legacy 7 et al was fine. 8 appears to be full of problems. I for one wished I hadn't upgraded as I am not sure what I got apart from numerous problems. Adrian Sent from my android device. -Original Message- From: Jim Terry/Support To: legacyusergroup@LegacyUsers.com Sent: Wed, 26 Aug 2015 8:13 PM Subject: RE: [LegacyUG] Same sex Marriages Adrian, It's not "secrecy" at all. Some changes like allowing same sex relationships/marriages affect many aspects of Legacy, like reports, events, file maintenance, etc. It takes time and testing. I presume things that crash Legacy and affect the largest numbers of users probably get the programmer's first priority. In addition, the programmers are always thinking ahead to the next version while trying to work on things in the current version. We have a bug tracking system as well as a list of suggestions made by users that the programmers make use of. I image that it all can get complicated. So we never know how long beta testing will take and what issues testers might find. Jim Technical Support Legacy Family Tree
[LegacyUG] Bug items List (used to be Same sex Marriages)
I wanted to respond to this issue but agree it should not be included within the "Same sex Marriages" thread. I've copied a few of the latest comments and started this new thread. Not being able to view the known problems list has been a big concern to me for a long time. Re: "It's not secrecy at all". It sure feels like it's a secret when we can't see the status of problems. I've submitted several bugs that have been acknowledged. And I still do not know any of their statuses. Some of them are so old that I sometimes forget I've submitted one and do so again, only to be told that it's already in process. I also agree that everyone has bugs that are causing them grief. I've got one that causes me many hours of extra work monthly. But it's my dealing with a One Place study that probably doesn't rear its head to most people. So I agree with the "you can't please everyone all the time". My only recourse has been to find workarounds, a lot of times dealing with just using the Access database which works for now but I'm sure sooner or later it will come back to bite me by using it. Legacy is under no expectations from me to tell me when they change things under the covers so sooner or later I'll probably pay. Re: It's frustrating but still the best. I agree with this 100%. Programming puts developers in a sticky situation, a lot of times in a "no win" "no win" situation. So I appreciate Legacy's efforts, and will continue to find whatever workarounds I can find for bugs and live with them as long as I can. But it would be a lot easier just to know the status of them ... even if it's LOW priority because nobody else as chimed in with that bug. And because of this I no longer submit bugs that I find. Dave -Original Message- From: I Macaulay To: legacyusergroup@LegacyUsers.com Sent: Wed, 26 Aug 2015 9:34 PM Subject: Re: [LegacyUG] Same sex Marriages Its not always to my advantage to update the program, but I am sure that there is value behind the changes. I for one trust Legacy.. They have proven that they care more than once. Frustrating at times but still the best. Ian I used to be a banker, but then I lost interest. Ian Macaulay Carp, Ontario Open at 10:AM Close at 5:00 PM 45.2397 N long: 76.0991 W Elv 137 M UTM Don't Forget to Save the Stamps -- *From:* "a...@wavp.co.uk" *To:* legacyusergroup@LegacyUsers.com *Sent:* Wednesday, August 26, 2015 3:38 PM *Subject:* RE: [LegacyUG] Same sex Marriages It is secrecy. The bug list is not publicly available. Let's get version 8 working correctly before worrying about 9 or are we going to 10 as Microsoft did. Legacy 7 et al was fine. 8 appears to be full of problems. I for one wished I hadn't upgraded as I am not sure what I got apart from numerous problems. Adrian Sent from my android device. -Original Message- From: Jim Terry/Support To: legacyusergroup@LegacyUsers.com Sent: Wed, 26 Aug 2015 8:13 PM Subject: RE: [LegacyUG] Same sex Marriages Adrian, It's not "secrecy" at all. Some changes like allowing same sex relationships/marriages affect many aspects of Legacy, like reports, events, file maintenance, etc. It takes time and testing. I presume things that crash Legacy and affect the largest numbers of users probably get the programmer's first priority. In addition, the programmers are always thinking ahead to the next version while trying to work on things in the current version. We have a bug tracking system as well as a list of suggestions made by users that the programmers make use of. I image that it all can get complicated. So we never know how long beta testing will take and what issues testers might find. Jim Technical Support Legacy Family Tree Original Message > From: a...@wavp.co.uk > Sent: Wednesday, August 26, 2015 11:55 AM > To: legacyusergroup@LegacyUsers.com > Subject: RE: [LegacyUG] Same sex Marriages > > Jim > > You summarise what the problem is so far as the end user is concerned. We have no information as to when bugs will be fixed. 2 years is far too long! We don't understand the process for prioritisation of bugs. From looking at version fix lists some of the things fixed are very obscure and at the same time obvious problems as this are ignored or appear to be. I believe I have reported 5 bugs and I believe only one is fixed and that was one that was previously known about. Why all the secrecy about bug fixes and anticipated fixes. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http:/
