Re: [LegacyUG] Immense Frustration
Error 48 and Error 91 more or less FIXED Several of you know that I have been struggling with these two errors for some weeks now. I have tried everything imaginable - and some pretty unimaginable, taking hours at a time - but today although the errors were both mentioned, by saying 'No', the program didn't crash. I have been able to search and get a list without problems and file/repair without crashing. I took the advice given with the result that my drivers have been updated, my Windows Update has been run and failed updates re-run. I use CCleaner and took the plunge to clean the registry (but kept a backup in case) and finally disabled a Security program supplied by my bank (Trusteer Endpoint Protection) but I really don't know if these affected anything. Anyway, I am reasonably happy now. Thanks for all the suggestions. Elizabeth On 15 January 2015 at 11:51, Elizabeth Hatchell wrote: > I think it may be because I don't have Microsoft Access on my computer and > that Mr Fixit applies to Access. > > Elizabeth > > On 15 January 2015 at 01:25, famho...@gmail.com > wrote: > >> At least you made some progress.I wouldn't worry about CCleaner. >> I've used it for years and it's pretty safe.But I doubt it'll fix your >> problem either. >> >> Did you run that fix from the Microsoft page I sent you? Nothing >> would fix my file maintenance check/repair until I did that. >> >> Dave >> >> >> >> >> *From: *Elizabeth Hatchell < >> elizab...@hatchells.co.uk> *To: *Dave < >> famho...@gmail.com> *Subject: *Re: [LegacyUG] Immense Frustration *Date: >> *1/14/15, 11:49 AM >> >> Well, some good and some bad news. Error 48 (problems with Search List) >> seems to have resolved itself - but don't ask me how as I have tried a wide >> range of possible solutions. Despite being warned about Registry tweaking, >> I eventually tried CCleaner (I have the Professional version) and it >> 'fixed' a few registry problems. This has solved Error 48. >> >> However, Error 91 still applies and I am unable to do a file maintenance, >> check/repair. >> >> Elizabeth >> >> On 10 January 2015 at 20:01, Dave < >> famho...@gmail.com> wrote: >> >>> >>> I had a similar situation quite some time ago. I tried everything >>> possible until I stumbled on a fix in one of the Legacy solutions.I?d >>> give it a try if I were you. Nothing was really wrong with my database >>> after all.I found it at the following page: >>> >>> >>> >>> >>> http://support.legacyfamilytree.com/article/AA-00570/12/Install-Uninstall/Problems-Installing-or-Reinstalling-Legacy.html >>> >>> >>> >>> I think step 10 sent me to the following Microsoft page. I applied >>> their fix for Windows 7 and all the Legacy problems I had were solved. >>> >>> http://support.microsoft.com/kb/2019235 >>> >>> >>> >>> Give it a try and let me know if it helped. >>> >>> >>> >>> Dave Pointer >>> >>> >>> >>> >>> >>> >>> >>> *From:* Elizabeth Hatchell [mailto: >>> elizab...@hatchells.co.uk] >>> *Sent:* Saturday, January 10, 2015 8:47 AM >>> *To:* legacyusergroup@LegacyUsers.com >>> *Subject:* Re: [LegacyUG] Immense Frustration >>> >>> >>> >>> Yes Jerry, it does the same thing with the sample file. >>> >>> On 8 Jan 2015 17:00, "Gerald E Boor" < >>> bearjerca...@gmail.com> wrote: >>> >>> Looks like you stated you already did a fresh install of Legacy. Have >>> you tried with the sample file that comes with Legacy or a completely >>> different family file to see if you get the same results? Jerry >>> >>> On January 8, 2015, at 11:50, Tessa Keough < >>> murke...@gmail.com> wrote: >>> >>> You say you have updated Legacy - perhaps you need to do a clean >>> install of the program. Maybe something in your Legacy program file >>> got corrupted. When you send the family file to Legacy Support they >>> have no problem reading it - so it almost sounds like the program is >>> wonky BUT I am not a tech person so that is just a thought. I hope you >>> get this figured out - how completely frustrating. >>> >>> Tessa >>> >>> Tessa Keough >>> Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Re
Re: [LegacyUG] Immense Frustration
Yes Jerry, it does the same thing with the sample file. On 8 Jan 2015 17:00, "Gerald E Boor" wrote: > Looks like you stated you already did a fresh install of Legacy. Have you > tried with the sample file that comes with Legacy or a completely different > family file to see if you get the same results? Jerry > > On January 8, 2015, at 11:50, Tessa Keough wrote: > > You say you have updated Legacy - perhaps you need to do a clean > install of the program. Maybe something in your Legacy program file > got corrupted. When you send the family file to Legacy Support they > have no problem reading it - so it almost sounds like the program is > wonky BUT I am not a tech person so that is just a thought. I hope you > get this figured out - how completely frustrating. > > Tessa > > Tessa Keough > Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS > Legacy Virtual Users' Group Community on Google+ > Society for One-Place Studies - Plate Cove East, Newfoundland > > > On Thu, Jan 8, 2015 at 6:43 AM, Elizabeth Hatchell > wrote: > > I have had problems for weeks and weeks now, the first time in November > > 2014. I have run every conceivable update for Microsoft, cleaned the > > registry, de-fragged, changed anti-virus programs done several complete > > uninstalls and re-installs of Legacy 8, updated Legacy, made new copies > of > > my family file under different names and I am STILL completely stuck with > > being unable to run a Name List search or carry out File/Maintenance. > > > > At one point, my family file was sent to Support and they found nothing > > wrong. Has anyone been able to solve this problem? > > > > Any ideas PLEASE? > > Elizabeth > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on > > our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Immense Frustration
Well we are still working through possible solutions but so far nothing solves it. I don't get the 3035 error, always 91 or 48. Will keep you posted. Elizabeth On 9 Jan 2015 23:27, "Kirstin" wrote: > I have also been unable to run check/repair for a few months due to > getting the 3035 exceeded system resources error. I have Version > 8.0.0.459 on a Windows 7 machine with 8 GB RAM. I did all of the same > things, including a clean install as instructed by support. I was able > to do check repair on the sample file but not on any of my old (much > larger) files. Even older backups and files that had previously been > working fine now won't check/repair even though they did in the past (I > keep old versions of the file every time I make major changes- not just > backups). Even files from Version 7.5 that I re-converted to 8 wouldn't > check/repair without the 3035 error. I have not yet sent my file to > support which was the final suggestion. The really weird thing is that > when I opened a new blank database and imported my file into the blank > database I was able to run check/repair a couple times before I started > getting the error message again. But first I would get a series of those > error messages about not being able to read certain files and having to > chose Yes, No, or Quit several times before eventually getting the 3035 > error (I'll try it again to get the specific error message numbers if it > helps). > > I repeated the process again and the same thing happened (able to run > check/repair a couple times, then not). The only error I had gotten was > a duplicate error so it's not that my file had numerous errors. I've > come to the conclusion that the current version (459) is the problem but > I'm not sure how it's going to get repaired if they can't replicate the > problem on the other end. I guess my question is how do I get an older > version to use until the situation is resolved? I don't want to keep > adding information to a potentially damaged database. > > Kirstin > > On 1/8/2015 12:02 PM, Tessa Keough wrote: > > Sorry I needed a second cup of coffee - saw updates, not the clean > install. > > > > Tessa > > > > Tessa Keough > > Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS > > Legacy Virtual Users' Group Community on Google+ > > Society for One-Place Studies - Plate Cove East, Newfoundland > > > > > > On Thu, Jan 8, 2015 at 8:58 AM, Gerald E Boor > wrote: > >> Looks like you stated you already did a fresh install of Legacy. Have > you tried with the sample file that comes with Legacy or a completely > different family file to see if you get the same results? Jerry > >> > > SNIP > > > > > > > > > > Legacy User Group guidelines: > > > > http://www.LegacyFamilyTree.com/Etiquette.asp > > > > Archived messages after Nov. 21 2009: > > > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > > > Archived messages from old mail server - before Nov. 21 2009: > > > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > > > Online technical support: http://support.legacyfamilytree.com > > > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > > > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Immense Frustration
I have also been unable to run check/repair for a few months due to getting the 3035 exceeded system resources error. I have Version 8.0.0.459 on a Windows 7 machine with 8 GB RAM. I did all of the same things, including a clean install as instructed by support. I was able to do check repair on the sample file but not on any of my old (much larger) files. Even older backups and files that had previously been working fine now won't check/repair even though they did in the past (I keep old versions of the file every time I make major changes- not just backups). Even files from Version 7.5 that I re-converted to 8 wouldn't check/repair without the 3035 error. I have not yet sent my file to support which was the final suggestion. The really weird thing is that when I opened a new blank database and imported my file into the blank database I was able to run check/repair a couple times before I started getting the error message again. But first I would get a series of those error messages about not being able to read certain files and having to chose Yes, No, or Quit several times before eventually getting the 3035 error (I'll try it again to get the specific error message numbers if it helps). I repeated the process again and the same thing happened (able to run check/repair a couple times, then not). The only error I had gotten was a duplicate error so it's not that my file had numerous errors. I've come to the conclusion that the current version (459) is the problem but I'm not sure how it's going to get repaired if they can't replicate the problem on the other end. I guess my question is how do I get an older version to use until the situation is resolved? I don't want to keep adding information to a potentially damaged database. Kirstin On 1/8/2015 12:02 PM, Tessa Keough wrote: > Sorry I needed a second cup of coffee - saw updates, not the clean install. > > Tessa > > Tessa Keough > Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS > Legacy Virtual Users' Group Community on Google+ > Society for One-Place Studies - Plate Cove East, Newfoundland > > > On Thu, Jan 8, 2015 at 8:58 AM, Gerald E Boor wrote: >> Looks like you stated you already did a fresh install of Legacy. Have you >> tried with the sample file that comes with Legacy or a completely different >> family file to see if you get the same results? Jerry >> > SNIP > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Immense Frustration
No, I haven't tried with the sample file but someone on the LUG has replied offline and is advising. It may be a problem with Microsoft updates. I'll report when it's solved - if it is! On 8 January 2015 at 16:58, Gerald E Boor wrote: > Looks like you stated you already did a fresh install of Legacy. Have you > tried with the sample file that comes with Legacy or a completely different > family file to see if you get the same results? Jerry > > On January 8, 2015, at 11:50, Tessa Keough wrote: > > You say you have updated Legacy - perhaps you need to do a clean > install of the program. Maybe something in your Legacy program file > got corrupted. When you send the family file to Legacy Support they > have no problem reading it - so it almost sounds like the program is > wonky BUT I am not a tech person so that is just a thought. I hope you > get this figured out - how completely frustrating. > > Tessa > > Tessa Keough > Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS > Legacy Virtual Users' Group Community on Google+ > Society for One-Place Studies - Plate Cove East, Newfoundland > > > On Thu, Jan 8, 2015 at 6:43 AM, Elizabeth Hatchell > wrote: > > I have had problems for weeks and weeks now, the first time in November > > 2014. I have run every conceivable update for Microsoft, cleaned the > > registry, de-fragged, changed anti-virus programs done several complete > > uninstalls and re-installs of Legacy 8, updated Legacy, made new copies > of > > my family file under different names and I am STILL completely stuck with > > being unable to run a Name List search or carry out File/Maintenance. > > > > At one point, my family file was sent to Support and they found nothing > > wrong. Has anyone been able to solve this problem? > > > > Any ideas PLEASE? > > Elizabeth > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on > > our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Immense Frustration
Sorry I needed a second cup of coffee - saw updates, not the clean install. Tessa Tessa Keough Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS Legacy Virtual Users' Group Community on Google+ Society for One-Place Studies - Plate Cove East, Newfoundland On Thu, Jan 8, 2015 at 8:58 AM, Gerald E Boor wrote: > Looks like you stated you already did a fresh install of Legacy. Have you > tried with the sample file that comes with Legacy or a completely different > family file to see if you get the same results? Jerry > SNIP Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Immense Frustration
Looks like you stated you already did a fresh install of Legacy. Have you tried with the sample file that comes with Legacy or a completely different family file to see if you get the same results? Jerry On January 8, 2015, at 11:50, Tessa Keough wrote: You say you have updated Legacy - perhaps you need to do a clean install of the program. Maybe something in your Legacy program file got corrupted. When you send the family file to Legacy Support they have no problem reading it - so it almost sounds like the program is wonky BUT I am not a tech person so that is just a thought. I hope you get this figured out - how completely frustrating. Tessa Tessa Keough Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS Legacy Virtual Users' Group Community on Google+ Society for One-Place Studies - Plate Cove East, Newfoundland On Thu, Jan 8, 2015 at 6:43 AM, Elizabeth Hatchell wrote: > I have had problems for weeks and weeks now, the first time in November > 2014. I have run every conceivable update for Microsoft, cleaned the > registry, de-fragged, changed anti-virus programs done several complete > uninstalls and re-installs of Legacy 8, updated Legacy, made new copies of > my family file under different names and I am STILL completely stuck with > being unable to run a Name List search or carry out File/Maintenance. > > At one point, my family file was sent to Support and they found nothing > wrong. Has anyone been able to solve this problem? > > Any ideas PLEASE? > Elizabeth > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://support.legacyfamilytree.com > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Immense Frustration
You say you have updated Legacy - perhaps you need to do a clean install of the program. Maybe something in your Legacy program file got corrupted. When you send the family file to Legacy Support they have no problem reading it - so it almost sounds like the program is wonky BUT I am not a tech person so that is just a thought. I hope you get this figured out - how completely frustrating. Tessa Tessa Keough Guild of One-Name Studies, Keough (Keogh, Kough & Kehoe) Registered ONS Legacy Virtual Users' Group Community on Google+ Society for One-Place Studies - Plate Cove East, Newfoundland On Thu, Jan 8, 2015 at 6:43 AM, Elizabeth Hatchell wrote: > I have had problems for weeks and weeks now, the first time in November > 2014. I have run every conceivable update for Microsoft, cleaned the > registry, de-fragged, changed anti-virus programs done several complete > uninstalls and re-installs of Legacy 8, updated Legacy, made new copies of > my family file under different names and I am STILL completely stuck with > being unable to run a Name List search or carry out File/Maintenance. > > At one point, my family file was sent to Support and they found nothing > wrong. Has anyone been able to solve this problem? > > Any ideas PLEASE? > Elizabeth > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://support.legacyfamilytree.com > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Immense Frustration
I have had problems for weeks and weeks now, the first time in November 2014. I have run every conceivable update for Microsoft, cleaned the registry, de-fragged, changed anti-virus programs done several complete uninstalls and re-installs of Legacy 8, updated Legacy, made new copies of my family file under different names and I am STILL completely stuck with being unable to run a Name List search or carry out File/Maintenance. At one point, my family file was sent to Support and they found nothing wrong. Has anyone been able to solve this problem? Any ideas PLEASE? Elizabeth Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
