Re: [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13

2016-03-10 Thread Michele/Support 
John, 
Take a look at this, 

http://support.legacyfamilytree.com/article/AA-00213 

If that doesn’t work send an email to supp...@legacyfamilytree.com   Make sure 
you tell us what steps you have already taken to try and clear the error.
 

Michele
Technical Support
Millennia Corporation
mich...@legacyfamilytree.com
www.legacyfamilytree.com 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Hannigan Family Research
Sent: Thursday, March 10, 2016 12:13 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13

Just installed the latest update to Legacy 8 and I still have the Error #13 on 
the LegacyHome tab on my Windows 8.1 Enterprise machine.  I wish I could get 
this fixed.  I have uninstalled the software many times and reinstalled it 
after restarting the computer.
I have the same problem on my brand new, ASUS Transformer T-100 tablet with a 
keyboard.  It is running the latest update to Windows 10 Pro, so the problem 
crosses over to various Windows platforms.
John



On Tuesday 1 26 2016 7:22 AM, Michele/Support wrote:
John, 
I have your support ticket and I have responded to you there.  
 
Michele
Technical Support
Millennia Corporation
mich...@legacyfamilytree.com
www.legacyfamilytree.com 
 
From: Hannigan Family Research [mailto:resea...@hannigangenealogy.us] 
Sent: Tuesday, January 26, 2016 1:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13 


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Re: [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13

2016-03-10 Thread Hannigan Family Research 
Just installed the latest update to Legacy 8 and I still have the Error 
#13 on the LegacyHome tab on my Windows 8.1 Enterprise machine.  I wish 
I could get this fixed.  I have uninstalled the software many times and 
reinstalled it after restarting the computer.


I have the same problem on my brand new, ASUS Transformer T-100 tablet 
with a keyboard. It is running the latest update to Windows 10 Pro, so 
the problem crosses over to various Windows platforms.


John




On Tuesday 1 26 2016 7:22 AM, Michele/Support wrote:


John,

I have your support ticket and I have responded to you there.

Michele

Technical Support

Millennia Corporation

mich...@legacyfamilytree.com <mailto:mich...@legacyfamilytree.com>

www.legacyfamilytree.com <http://www.legacyfamilytree.com/>

*From:*Hannigan Family Research [mailto:resea...@hannigangenealogy.us]
*Sent:* Tuesday, January 26, 2016 1:03 AM
*To:* legacyusergroup@LegacyUsers.com
*Subject:* [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://support.legacyfamilytree.com
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) 
and on our blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp 


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RE: [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13

2016-01-26 Thread Michele/Support 
John,

I have your support ticket and I have responded to you there.



Michele

Technical Support

Millennia Corporation

 <mailto:mich...@legacyfamilytree.com> mich...@legacyfamilytree.com

 <http://www.legacyfamilytree.com/> www.legacyfamilytree.com



From: Hannigan Family Research [mailto:resea...@hannigangenealogy.us]
Sent: Tuesday, January 26, 2016 1:03 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Michele Simmons Lewis' appeal regarding Error #13





Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://support.legacyfamilytree.com

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

[LegacyUG] Michele Simmons Lewis' appeal regarding Error #13

2016-01-25 Thread Hannigan Family Research 
For months now, I have had a problem with the Error 13 since upgrading
from Legacy 7 to Legacy 8 after converting my files.  I have shared my
issued with this email list and finally posted on the Legacy User Group
FaceBook page.  A couple of other people posted that they had the same
experience that I had since upgrading to Legacy 8, albeit there were a
number people who were anxious for me to again follow the same guidance
that caused me to post the continued issue in the first place.

Thank you Cathy Piner for pointing out Michele Simmons Lewis' response
(copied below) for people to email her.  While I think Michele is very
familiar with my continued situation, I have provided her with an email
- as you recommended.

Michele would like to know the extent of the situation, so if you have
experienced 'Error #13' when clicking on the 'Legacy Home' tab in Legacy
8, please follow her guidance to let her know.

Michele Simmons Lewis
(Legacy Staff)
I need all of you with this problem to email me at
supp...@legacyfamilytree.com ATTN: Michele. I am already working on
this and I need to see how many people are affected.

As I have said in the past, I work with computers everyday to consult on
software and hardware issues, to include recommending software solutions
to fix problems/issues, recommend software packages (without any
personal gain from the software package), recommend hardware systems,
minor programming issue, website development.  I have been doing this
for over 30 years, so I think I have a grasp on a number of the issues
in the computer culture of today.

The bottom line is that I want to fix the software package that I
purchased (I use the Deluxe version and think I always have) so that I
can again benefit from the full package.

Please email me off-list if you have any questions.  Many of you know I
am not shy about sharing my concerns or thoughts.

John Hannigan
Jacksonville, Florida




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