RE: [LegacyUG] Legacy Charting problem
Kurt, Thanks. I'll give that a shot. Cathy -Original Message- From: Kurt Kneeland [mailto:kurt-kneel...@sbcglobal.net] Sent: Monday, November 04, 2013 9:05 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Legacy Charting problem This error message is due to an invalid numeric operation, most often an attempt to divide by 0. When starting Charting directly, it may use its own set of default settings, but when called from Legacy Family Tree, it uses some "remembered" settings from a previous session and those settings got changed or corrupted somehow to something that Charting can handle internally, but cause the error when trying to export to pdf. I tested and found that, when called from Legacy Family Tree, Charting does remember the last used appearance settings for a specific chart type, even when a previous chart was not saved. I don't find a "restore defaults" function that might easily correct the problem. Suggest you check all your Appearance option settings, especially the numeric ones - line thickness, font sizes, box sizes, etc. Since you're getting different results from an alternate approach you can compare the settings between the two to look for any differences. -Original Message- From: Cathy-0 [mailto:chorn0...@optimum.net] Sent: Monday, November 04, 2013 5:38 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Legacy Charting problem Virginia, Thanks, That's exactly what I have done. Whether I click on "Calculate" or on the "OK" button, the same error message is created. "Invalid floating point operation." I've since uninstalled Legacy Charting and then went to their web site to install a current version but that did not solve the problem. I even uninstalled Adober Reader X and then went to Adobe's web site to install it. Again, the problem still persists. The one thing that I did learn was that the problem only happens when I begin the process in Legacy and click on the charting icon to open Legacy Charting and begin my chart from there. If, however, I only open Legacy Charting and select a Legacy database and then a person within that database, I can create the chart without any problems. So, whatever the problem is, it would appear that it is caused by something in the interface between Legacy and Legacy Charting. Cathy -Original Message- From: Virginia Blakelock [mailto:vblakel...@gmail.com] Sent: Sunday, November 03, 2013 6:52 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Legacy Charting problem Cathy - Note you can only 'Save' the chart in the Legacy chart format, but must' Export' it to get it into another format - like pdf. This is the sequence I used: Create the chart > click on Publish on top menu > tick export to PDF > press Calculate button and select 'View after Exporting.' The chart opened in Adobe without a problem. Let us know if that works for you. Virginia On Sat, Nov 2, 2013 at 6:29 PM, Cathy-0 wrote: > Hello, Fellow LUGers, > > > > I have tried to make a fan chart using Legacy Charting v7.5 today and > publish the chart as a PDF file. However, I keep getting an error message > in Legacy Charting: "Invalid floating point operation."Does anyone know > what that means? > > > > When I go to the file folder where I wanted to save the PDF file, I > see the file; but when I try to open it in Adobe Reader X, I get an > error message in Adobe stating that the file is damaged and could not be > repaired. > > > > O.k, what am I'm using? I'm using Windows 7 operating system with > Legacy Deluxe v. 7.5.0.270 and Legacy Charting v. 7.5 > > > > Is anyone else having this problem? Have you any ideas as to what I need > to do to correct this problem? > > > > With thanks in advance, > > > > Cathy > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfam
RE: [LegacyUG] Legacy Charting problem
This error message is due to an invalid numeric operation, most often an attempt to divide by 0. When starting Charting directly, it may use its own set of default settings, but when called from Legacy Family Tree, it uses some "remembered" settings from a previous session and those settings got changed or corrupted somehow to something that Charting can handle internally, but cause the error when trying to export to pdf. I tested and found that, when called from Legacy Family Tree, Charting does remember the last used appearance settings for a specific chart type, even when a previous chart was not saved. I don't find a "restore defaults" function that might easily correct the problem. Suggest you check all your Appearance option settings, especially the numeric ones - line thickness, font sizes, box sizes, etc. Since you're getting different results from an alternate approach you can compare the settings between the two to look for any differences. -Original Message- From: Cathy-0 [mailto:chorn0...@optimum.net] Sent: Monday, November 04, 2013 5:38 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Legacy Charting problem Virginia, Thanks, That's exactly what I have done. Whether I click on "Calculate" or on the "OK" button, the same error message is created. "Invalid floating point operation." I've since uninstalled Legacy Charting and then went to their web site to install a current version but that did not solve the problem. I even uninstalled Adober Reader X and then went to Adobe's web site to install it. Again, the problem still persists. The one thing that I did learn was that the problem only happens when I begin the process in Legacy and click on the charting icon to open Legacy Charting and begin my chart from there. If, however, I only open Legacy Charting and select a Legacy database and then a person within that database, I can create the chart without any problems. So, whatever the problem is, it would appear that it is caused by something in the interface between Legacy and Legacy Charting. Cathy -Original Message- From: Virginia Blakelock [mailto:vblakel...@gmail.com] Sent: Sunday, November 03, 2013 6:52 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Legacy Charting problem Cathy - Note you can only 'Save' the chart in the Legacy chart format, but must' Export' it to get it into another format - like pdf. This is the sequence I used: Create the chart > click on Publish on top menu > tick export to PDF > press Calculate button and select 'View after Exporting.' The chart opened in Adobe without a problem. Let us know if that works for you. Virginia On Sat, Nov 2, 2013 at 6:29 PM, Cathy-0 wrote: > Hello, Fellow LUGers, > > > > I have tried to make a fan chart using Legacy Charting v7.5 today and > publish the chart as a PDF file. However, I keep getting an error message > in Legacy Charting: "Invalid floating point operation."Does anyone know > what that means? > > > > When I go to the file folder where I wanted to save the PDF file, I > see the file; but when I try to open it in Adobe Reader X, I get an > error message in Adobe stating that the file is damaged and could not be > repaired. > > > > O.k, what am I'm using? I'm using Windows 7 operating system with > Legacy Deluxe v. 7.5.0.270 and Legacy Charting v. 7.5 > > > > Is anyone else having this problem? Have you any ideas as to what I need > to do to correct this problem? > > > > With thanks in advance, > > > > Cathy > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLi
RE: [LegacyUG] Legacy Charting problem
Virginia, Thanks, That's exactly what I have done. Whether I click on "Calculate" or on the "OK" button, the same error message is created. "Invalid floating point operation." I've since uninstalled Legacy Charting and then went to their web site to install a current version but that did not solve the problem. I even uninstalled Adober Reader X and then went to Adobe's web site to install it. Again, the problem still persists. The one thing that I did learn was that the problem only happens when I begin the process in Legacy and click on the charting icon to open Legacy Charting and begin my chart from there. If, however, I only open Legacy Charting and select a Legacy database and then a person within that database, I can create the chart without any problems. So, whatever the problem is, it would appear that it is caused by something in the interface between Legacy and Legacy Charting. Cathy -Original Message- From: Virginia Blakelock [mailto:vblakel...@gmail.com] Sent: Sunday, November 03, 2013 6:52 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Legacy Charting problem Cathy - Note you can only 'Save' the chart in the Legacy chart format, but must' Export' it to get it into another format - like pdf. This is the sequence I used: Create the chart > click on Publish on top menu > tick export to PDF > press Calculate button and select 'View after Exporting.' The chart opened in Adobe without a problem. Let us know if that works for you. Virginia On Sat, Nov 2, 2013 at 6:29 PM, Cathy-0 wrote: > Hello, Fellow LUGers, > > > > I have tried to make a fan chart using Legacy Charting v7.5 today and > publish the chart as a PDF file. However, I keep getting an error message > in Legacy Charting: "Invalid floating point operation."Does anyone know > what that means? > > > > When I go to the file folder where I wanted to save the PDF file, I > see the file; but when I try to open it in Adobe Reader X, I get an > error message in Adobe stating that the file is damaged and could not be > repaired. > > > > O.k, what am I'm using? I'm using Windows 7 operating system with > Legacy Deluxe v. 7.5.0.270 and Legacy Charting v. 7.5 > > > > Is anyone else having this problem? Have you any ideas as to what I need > to do to correct this problem? > > > > With thanks in advance, > > > > Cathy > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting problem
Cathy - Note you can only 'Save' the chart in the Legacy chart format, but must' Export' it to get it into another format - like pdf. This is the sequence I used: Create the chart > click on Publish on top menu > tick export to PDF > press Calculate button and select 'View after Exporting.' The chart opened in Adobe without a problem. Let us know if that works for you. Virginia On Sat, Nov 2, 2013 at 6:29 PM, Cathy-0 wrote: > Hello, Fellow LUGers, > > > > I have tried to make a fan chart using Legacy Charting v7.5 today and > publish the chart as a PDF file. However, I keep getting an error message > in Legacy Charting: "Invalid floating point operation."Does anyone know > what that means? > > > > When I go to the file folder where I wanted to save the PDF file, I see the > file; but when I try to open it in Adobe Reader X, I get an error message in > Adobe stating that the file is damaged and could not be repaired. > > > > O.k, what am I'm using? I'm using Windows 7 operating system with Legacy > Deluxe v. 7.5.0.270 and Legacy Charting v. 7.5 > > > > Is anyone else having this problem? Have you any ideas as to what I need > to do to correct this problem? > > > > With thanks in advance, > > > > Cathy > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy Charting problem
Ok that's good, it's just that the silence has been deafening over the last few weeks. I was starting to think that I was the only one in world using Bit Defender and having Legacy Charting problems. At least I hope my solution has helped others. Graham - Original Message - From: "Sherry/Support" To: Sent: Saturday, January 09, 2010 7:09 AM Subject: RE: [LegacyUG] Legacy Charting problem Just this past week, I've received emails from three people using Bit Defender 2010 who were getting the Access Violation error in Legacy Charting. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: Graham [mailto:gra...@bigpond.net.au] Sent: Friday, January 01, 2010 6:08 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] Legacy Charting problem I don't know if there were any lurkers out there with the same problem that I was having, but anyway, I have now solved my problem of using Legacy Charting7. It turns out that in my case, it was BitDefender Internet Security 2010. Even though it seemed to be a Windows access violation, somehow it was caused by BitDefender. This is what I did to solve the problem. Open BitDefender Internet Security 2010. Left click on 'Antivirus' tab>'Shield tab>'Advance' button. The 'Bitdefender Active Virus Control Settings' box opens, then click '+' button and add an exclusion for LegacyCharting.exe. Job done and Charting now works without 'Access Violation' issues. I would be interested to know if anyone else has BitDefender and is experiencing problems...or not? Happy at last, and now I'll send this off to Customer support as well.Graham Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Legacy Charting problem
Just this past week, I've received emails from three people using Bit Defender 2010 who were getting the Access Violation error in Legacy Charting. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: Graham [mailto:gra...@bigpond.net.au] Sent: Friday, January 01, 2010 6:08 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] Legacy Charting problem I don't know if there were any lurkers out there with the same problem that I was having, but anyway, I have now solved my problem of using Legacy Charting7. It turns out that in my case, it was BitDefender Internet Security 2010. Even though it seemed to be a Windows access violation, somehow it was caused by BitDefender. This is what I did to solve the problem. Open BitDefender Internet Security 2010. Left click on 'Antivirus' tab>'Shield tab>'Advance' button. The 'Bitdefender Active Virus Control Settings' box opens, then click '+' button and add an exclusion for LegacyCharting.exe. Job done and Charting now works without 'Access Violation' issues. I would be interested to know if anyone else has BitDefender and is experiencing problems...or not? Happy at last, and now I'll send this off to Customer support as well.Graham Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
