[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-26 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Stephan Bergmann sberg...@redhat.com changed:

   What|Removed |Added

 Status|NEW |ASSIGNED
   Severity|critical|blocker
   Priority|highest |high
 AssignedTo|libreoffice-b...@lists.free |sberg...@redhat.com
   |desktop.org |

--- Comment #35 from Stephan Bergmann sberg...@redhat.com 2012-07-26 11:18:15 
PDT ---
I now understand what is going on, know how to reproduce the problem, and have
found a solution.  There are various factors that are involved:

1  The LO 3.6.0 installation set needs to contain a share/prereg/bundled
directory (containing pre-registered information about bundled extensions, that
is later copied into per-user configuration data, when a user starts LO).  This
is automatically created (via unopkg sync) for standard installation sets
when those installation sets are created in instsetoo_native.  However, it is
not created for the make dev-install installation set (at least not on
Linux), in which case one needs to create it manually to reproduce this
problem, calling install/program/unopkg sync --verbose (and watch out for
errors, see next).

2  The LO 3.6.0 build must not be configured --enable-ext-barcode (to include
the Barcode extension as a bundled extension in LO installation sets). 
Registering that extension as a bundled extension is broken.  (Quoting from a
recent mail to Kami:  The problem (building with --enable-ext-barcode leads to
a broken bundled Barcode extension) is still there with Barcode version 1.3.5,
but I now found out why that is so:  If you start with a fresh user
installation (i.e., after 'rm -rf ~/.config/libreoffice' on Linux), LO tries to
register bundled extensions' components in an environment where bundled
extensions' configuration data is not available.  But Barcode's
barcode-loader.py requires Barcode's Barcode.{xcs,xcu} to be registered (def
getpath: 'config = getconfig( ctx,
'org.openoffice.%sSettings/ConfigNode'%classname )'), which raises an exception
that is unhelpfully swallowed by the try: ... except: debugexception() in
barcode-loader.py.  Using passive component registration for Barcode should
work around that problem.)  That in turn causes unopkg sync (whether called
automatically in insetsetoo_native or manually, see above) to silently fail
mid-way, leading to a half-populated share/prereg/bundled that might or might
not allow to reproduce the problem.

3  At least on Linux (other than on Windows) the problem cannot currently be
reproduced because
http://cgit.freedesktop.org/libreoffice/core/commit/?id=dfbece50ebaeaf45ea3f016d911b5de7c878afc5
Make --help and --version work even without $DISPLAY added UNX-only code that
already creates the service manager very early (at the start of soffice_main),
before Desktop::Init decides whether or not to copy share/prereg/bundled into
the per-user configuration data.  That inadvertently hides this problem.  (But
it leads to issues of its own, like bundled extensions not working properly on
first start.  Those issues are fixed with the fix for this issue, too, namely
to not copy share/prereg/bundled into per-user configuration data, see below) 
To work around that reproduction hindrance, one can temporarily disable that
code in LO 3.6.0, by replacing the #ifdef UNX in soffice_main
(desktop/source/app/sofficemain.cxx) with #if 0.

4  One needs a LO 3.5.x installation (or maybe even older) including some
bundled extension X (that contains UNO components), and that same extension
also as an oxt.  Also, the LO 3.6.0 installation set needs to bundle that
extension (in a higher version), too.  For example, I used the LO 3.5.4 that
comes bundled with Fedora 17 as /usr/lib64/libreoffice/program/soffice.  It
bundles Presenter Console 1.1.0, and the LO 3.6.0 installation set bundles
Presenter Console 1.1.1.  (To produce an oxt of Presenter Console 1.1.0, one
can do (cd /usr/lib64/libreoffice/share/extensions/presenter-screen  zip -r
~/old-presenter-screen.oxt *).)

5  Produce a clean starting point by removing any old per-user configuration
data, rm -rf ~/.config/libreoffice.

6  Start the LO 3.5.x (/usr/lib64/libreoffice/program/soffice), Tools -
Extension Manager..., Add..., select the old-presenter-screen.oxt, install
it for the current user only.  (It will replace the bundled version for this
user, the Extension Manager will display it without a lock now.)

7  Make sure the LO 3.6.0 share/prereq/bundled/lastsynchronized is newer than
the corresponding
~/.config/libreoffice/3/user/extensions/bundled/lastsynchronized: touch
install/share/prereq/bundled/lastsynchronized (or wherever that installation
is).

8  Now start the LO 3.6.0 soffice.  It will fail to start, reporting some UNO
Exception: InvalidRegistryException:

[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Petr Mladek pmla...@suse.cz changed:

   What|Removed |Added

   Severity|blocker |critical
   Priority|high|highest

--- Comment #26 from Petr Mladek pmla...@suse.cz 2012-07-25 08:25:37 PDT ---
We are going to track down this bug with high priority. Unfortunately, it is
not easy, so it might take some time. It affects only selected group of users
with some particular setting = it should not block the release for others =
slightly reducing the severity.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Stephan Bergmann sberg...@redhat.com changed:

   What|Removed |Added

 CC||sberg...@redhat.com

--- Comment #28 from Stephan Bergmann sberg...@redhat.com 2012-07-25 09:15:49 
PDT ---
There are a few things an affected user can do to help us track down the root
cause for this issue:

For one, providing a zip of LibreOffice's per-user configuration data
(typically located at something like C:\Documents and
Settings\username\Application Data\LibreOffice\3\user) might help.  (It can
also help workaround this issue to move that directory away, see previous
comments.  LibreOffice will automatically re-create default configuration data
upon the next start, but for tracking down this issue, it would be necessary to
zip the original, failing data.)  That data should not normally contain any
really sensitive data, but you can always arrange to send the zip directly to a
trustworthy developer instead of attaching it here.  Alternatively, one
particular file within the per-user configuration data known to be notorious is
user\registrymodifications.xcu.  It might already help to only make available
that one file (and it might in turn already help to just move away that one
file to workaround this issue; again, it is automatically re-created with
default data upon the next start).

For another, one can install the Dependency Walker tool (depends.exe, see
http://www.dependencywalker.com/) and run LibreOffice from within it.  This
often gives useful information.  To do so, start depends.exe, load
program\soffice.exe from the LibreOffice installation into it (File -
Open...; depending on your Windows settings, the .exe extension might not
show, in which case there can be multiple files just named soffice in the
program directory; the soffice.exe one has the white LibreOffice document
icon).  Then Profile - Start Profiling..., make sure Automatically open and
profile child processes is checked, then OK.  This will start an additionl
window within Dependency Walker for the soffice.bin sub-process (which is the
one actually of interest to us), it is typically named all-caps SOFFICE
(whereas the original window for soffice.exe is named all-lowercase soffice,
also see the Window menu).  Click through all the error messages indicating
that LibreOffice cannot start.  In that window for soffice.bin, the bottom
frame should give lots of output (leading up to some Exited 'SOFFICE.BIN'
(process ...) with code ...), copy all that output and make it available for
inspection.

For a third, the next LibreOffice 3.6.0.3 rc will hopefully show a somewhat
more detailed Fatal Error message box with some Uncaught exception
information when a user is hit by this issue.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #30 from Stephan Bergmann sberg...@redhat.com 2012-07-25 09:31:57 
PDT ---
*** Bug 52439 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #32 from Mikeyy mikeyy@gmail.com 2012-07-25 12:31:16 PDT ---
I zipped my LibreOffice folder and it's 47MB, where do you want that sent? :)

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #33 from Jean Spiteri beimaginativeegr...@gmail.com 2012-07-25 
12:44:57 UTC ---
After deleting the LibreOffice folder, it works!

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #34 from Stephan Bergmann sberg...@redhat.com 2012-07-25 13:35:18 
PDT ---
(In reply to comment #32)
 I zipped my LibreOffice folder and it's 47MB, where do you want that sent? :)

You can send it to me directly, sbergman at redhat dot com.  Thanks.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-24 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

V Stuart Foote vstuart.fo...@utsa.edu changed:

   What|Removed |Added

 CC||mikeyy@gmail.com

--- Comment #23 from V Stuart Foote vstuart.fo...@utsa.edu 2012-07-24 
17:25:31 PDT ---
*** Bug 52439 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-24 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #24 from Mikeyy mikeyy@gmail.com 2012-07-24 19:37:33 PDT ---
+1 Deleted user folder on my Win7 64bit and LibreOffice started without
problems.

I reported duplicate of this bug 52439.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-24 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #25 from Masaki Tamakoshi daywalke...@gmail.com 2012-07-24 
22:19:28 PDT ---
Hi!

3.6 was not able to start so far in C++ runtaime error, but was able to start
when I deleted C:\Documents and Settings\username\Application
Data\LibreOffice and installed it.

I thank all all of you

However, I think that a correction is necessary early because this method is
not a thing recommended to all people.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-22 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #20 from Grobe regeirs.fo...@gmail.com 2012-07-22 19:41:29 UTC ---
Hi again.

I've done following and get LibO 3.6.0.2 to work:

1: Installed Microsoft Visual C++ 2010 Redistributable Package (x86) to my
computer.
2: Deleted all files and subdirs under C:\Documents and Settings\my username
here\Programdata\LibreOffice\3\user.

I'm pretty sure that action 1 was not neccesary because after installing
MSVC2010 I still got the same error message.

But after deleting all previous settings, the program seems to work just fine.

I could share my settings if that would help, but then I cannot upload a
compressed zip/rar/7z file because of limits on this site.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-22 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #21 from Andras Timar tima...@gmail.com 2012-07-22 19:48:05 UTC 
---
(In reply to comment #20)
 I could share my settings if that would help, but then I cannot upload a
 compressed zip/rar/7z file because of limits on this site.

You can upload it to Dropbox or to any other free cloud storage service and
post the link here. Many thanks for your help. The attached error message does
not contain useful information.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-21 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

manj_k courrier.oou.fr@googlemail.com changed:

   What|Removed |Added

 CC||beimaginativeegroup@gmail.c
   ||om

--- Comment #15 from manj_k courrier.oou.fr@googlemail.com 2012-07-21 
19:12:38 PDT ---
*** Bug 52341 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-21 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

manj_k courrier.oou.fr@googlemail.com changed:

   What|Removed |Added

Version|3.6.0.1 rc  |3.6.0.0.beta1

--- Comment #16 from manj_k courrier.oou.fr@googlemail.com 2012-07-21 
19:26:10 PDT ---
Reset version picker to version 3.6.0.0.beta1.
→ http://wiki.documentfoundation.org/BugReport_Details#Version

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-21 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #17 from Masaki Tamakoshi daywalke...@gmail.com 2012-07-22 
03:19:14 PDT ---
LibO_3.6.0.2_Win_x86 cannot start by the same error!
In this situation I cannot use it even if LibreOffice3.6 is released as a
stable edition.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-20 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #14 from Claude claude.ew...@gmail.com 2012-07-20 19:33:09 PDT ---
The same ocurred to me when installed Libo 3.6.0.1 in a Windows XP SP3 system
but not in a Windows 7 home premium system.
As it was said on discussion lists, the problem disappears by erasing the user
folder (alas, loosing your customizations).  Trying to pinpoint de offender I
was able to trace it down to the uno_packages directory.
Hope this helps

Claude

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-19 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #11 from Michael Meeks michael.me...@novell.com 2012-07-19 
13:07:58 PDT ---
Thanks - it turns out we need to re-distribute this for Java support - I
suspect this is fixed by Andras in bug#50584.

Andras - this sounds really serious for 3.6.0 - what are we doing to get the
patch in 50584 back-ported ? :-)

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-19 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Michael Meeks michael.me...@novell.com changed:

   What|Removed |Added

 Blocks||6

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-19 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #12 from Andras Timar tima...@gmail.com 2012-07-19 13:18:32 PDT 
---
(In reply to comment #11)
 Andras - this sounds really serious for 3.6.0 - what are we doing to get the
 patch in 50584 back-ported ? :-)

Masaki Tamakoshi has all versions of MSVC runtime installed, and still has the
bug, so it must be different.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-19 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #13 from narayana...@hotmail.com 2012-07-19 14:47:38 PDT ---
Since the other bug mentioned JRE7, I'd like to clarify that I have installed
JRE6 precisely because earlier versions of LO were not working with JRE7. 

As a result, my PC has both JRE6 and JRE7.

That said, since my LO is not even starting, I cannot use the program options
to select a particular JRE version.

Thanks.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-13 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Masaki Tamakoshi daywalke...@gmail.com changed:

   What|Removed |Added

Version|3.6.0.0.beta3   |3.6.0.1 rc

--- Comment #10 from Masaki Tamakoshi daywalke...@gmail.com 2012-07-13 
11:42:17 PDT ---
LibO_3.6.0.1_Win_x86 cannot start by the same error too

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-07-07 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Masaki Tamakoshi daywalke...@gmail.com changed:

   What|Removed |Added

Version|3.6.0.0.beta2   |3.6.0.0.beta3

--- Comment #9 from Masaki Tamakoshi daywalke...@gmail.com 2012-07-07 
21:01:23 PDT ---
I installed LibO-Dev_3.6.0.0.beta3_Win, but cannot start by the same error.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-28 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Masaki Tamakoshi daywalke...@gmail.com changed:

   What|Removed |Added

Version|3.6.0.0.beta1   |3.6.0.0.beta2

--- Comment #8 from Masaki Tamakoshi daywalke...@gmail.com 2012-06-28 
10:08:44 PDT ---
This is the list of the run time which I have installed. 
http://blog.so-net.ne.jp/_images/blog/_582/hyper_ball/m_img.php.png

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-27 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Petr Mladek pmla...@suse.cz changed:

   What|Removed |Added

   Priority|medium  |high
 CC||tima...@gmail.com,
   ||tlillqv...@suse.com

--- Comment #5 from Petr Mladek pmla...@suse.cz 2012-06-27 07:00:54 UTC ---
Andras, Tor, any idea here?

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-27 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #6 from Andras Timar tima...@gmail.com 2012-06-27 07:21:56 UTC ---
VC++ 2010 SP is not related. LibreOffice uses VC++ 2008 runtime.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-27 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #7 from narayana...@hotmail.com 2012-06-27 08:34:33 UTC ---
When I say VC++ 2010 SP1, I mean the VC++ runtime only. (Not MS Visual Studio)

The Redistributable Package is downloadable from here:
http://www.microsoft.com/en-us/download/details.aspx?id=

This classes in the 2010 version should be compatible with 2008 version.
And if they are not, then LibreOffice should not use a 4 year old product.
(It should use the latest version)

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-25 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #4 from narayana...@hotmail.com 2012-06-25 01:54:21 PDT ---
UPDATE for BETA-2:

Beta2 behaves exactly same as beta1: 
* In the PC where Beta1 worked, beta2 also works. 
* In the PC where beta1 did not start, beta2 also does not start.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-23 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Masaki Tamakoshi daywalke...@gmail.com changed:

   What|Removed |Added

   Platform|x86 (IA32)  |x86-64 (AMD64)
Version|3.6.0.0.beta1   |3.6.0.0.beta2

--- Comment #2 from Masaki Tamakoshi daywalke...@gmail.com 2012-06-23 
20:13:11 UTC ---
I installed 3.6 beta 2, but the dialogue of the C++ run-time error is displayed
and cannot start at all today.
All the run time is installed. 
3.5.* can start without a problem.

Windows 7 Home Premium(64bit) sp1
Dell Studio 1557
Intel Core i7 Q720 1.60GHz
4GB RAM

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-23 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

Korrawit Pruegsanusak detective.conan.1...@gmail.com changed:

   What|Removed |Added

   Platform|x86-64 (AMD64)  |All
 Status|UNCONFIRMED |NEW
 CC||detective.conan.1412@gmail.
   ||com
 Ever Confirmed|0   |1
Version|3.6.0.0.beta2   |3.6.0.0.beta1

--- Comment #3 from Korrawit Pruegsanusak detective.conan.1...@gmail.com 
2012-06-23 22:19:34 PDT ---
Thanks for the bug report!

I didn't test this, but as Masaki can confirm this bug, I set this as NEW.

Also, I change the version and platform fields because (1) version field should
be the earliest version with the problem, and (2) we don't have 64bit version
for Windows.

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-20 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

narayana...@hotmail.com changed:

   What|Removed |Added

Summary|LO cannot start (reports|LO cannot start (reports
   ||runtime error with Visual
   ||C++ Runtime Library)

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[Libreoffice-bugs] [Bug 51252] LO cannot start (reports runtime error with Visual C++ Runtime Library)

2012-06-20 Thread bugzilla-daemon
https://bugs.freedesktop.org/show_bug.cgi?id=51252

--- Comment #1 from narayana...@hotmail.com 2012-06-20 21:07:46 PDT ---
P.S. I have two computers with Windows 7. 

Out of those, one works perfectly with LO 3.6 Beta1.
But the other computer has the starting trouble as described above.

I have installed the latest JRE6 on both computers because LO had trouble with
JRE7. (Just clarifying, in case this is a significant factor.)

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