Re: A cautionary tale of an ios upgrade

[Sarah k Alawami]

Actually all of my major updates take about 5 minutes to complete and that was 
from 6 to 7 so dunno what happened there. I normally plug the phone in to power 
though thirst updating so the phone does not have a chance of dying.

Tc.
On Dec 7, 2013, at 1:40 PM, alberto  wrote:

> Yes I think that is what the issue would be I personally give it about 20 
> minutes before worrying  that is usually the time it takes for a major update 
> to complete correctly.
> On Dec 7, 2013, at 2:06 PM, Glenn  wrote:
> 
>> Chris,
>> I wonder if you worried too soon.
>> I think that major updates can take quite a while to complete.
>> Glenn
>> - Original Message - 
>> From: "Chris Goodwin" 
>> To: "MacAccessList" 
>> Sent: Saturday, December 07, 2013 3:01 PM
>> Subject: A cautionary tale of an ios upgrade
>> 
>> 
>> Hi all,
>> 
>> I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday 
>> evening this week.  I'd seen the option there for several months but had 
>> held back as being mostly used to Microsoft that I should hold back from the 
>> first version of a new release.
>> 
>> Well, I started the upgrade via my wi-fi and after a short time the phone 
>> restarted itself.  Or rather, it went to a screen with the apple logo on and 
>> something like a signpost underneath.  And it sat there.  After 20 mins I 
>> tried to shut it off which didn't work.  Had to do a hard reset with top 
>> button and home key at the same time.  All attempts to switch the phone back 
>> on gave the same screen which then went blank after about 20 seconds.
>> 
>> Basically, my phone wasn't working.
>> 
>> A google told me I had to restore my phone.  So I started iTunes and 
>> connected my phone to my Windows laptop.  iTunes detected a phone that 
>> needed restoring but Jaws couldn't locate any button I was expecting to see 
>> labelled "Restore".  My sighted wife was able to see it though and started 
>> the process.  Alas, iTunes eventually returned with a message saying "This 
>> phone could not be restored".
>> 
>> Fortunately I live in a city which has an Apple store.  I trotted off to the 
>> shop and they were very helpful and went through the restore process.  In 
>> less than 10 minutes my phone was up and running again and the assistant did 
>> things like log me back into iCloud and set up my phone to back up to 
>> iCloud.  Unfortunatley, it hadn't been backing up before and all my data was 
>> lost.  This in practice meant my contacts, and settings within apps, and the 
>> photos I had on the phone at the time.  The assistant downloaded all my apps 
>> for me though as there was a "download all" function.
>> 
>> the reason the assistant thought her restore worked was that at the shop, 
>> the firmware was also updated and not just the ios.
>> 
>> I had to return another day with my old Nokia phone so they could transfer 
>> all my contacts again.
>> 
>> I've spent a fairly jolly couple of days now re-organising all my apps and 
>> running each of them and setting up various configurations and favourites. 
>> Still some way to go on this.
>> 
>> I don't use my iPhone for music so had never plugged it into iTunes other 
>> than once or twice just to see what it all looked like.  iTunes is a pretty 
>> tricky app with Jaws.  But I had no idea it was a tool to use to help backup 
>> my phone.
>> 
>> I need to learn more about backing up I think.
>> 
>> The assistant at the Apple store said the most likely reason for my problem 
>> was that a bit of data went missing when I did the update via wi-fi and she 
>> always does it when the phone is powered.  It sounds a bit of a funny reason 
>> but I don't know enough to dispute her.
>> 
>> Not sure what the moral of the story is.
>> 
>> Best,
>> 
>> Chris
>> <--- Mac Access At Mac Access Dot Net --->
>> 
>> To reply to this post, please address your message to 
>> mac-access@mac-access.net
>> 
>> You can find an archive of all messages postedto the Mac-Access forum at 
>> either the list's own dedicated web archive:
>> <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html>
>> or at the public Mail Archive:
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>> Subscribe to the list's RSS feed from:
>> <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml>
>> 
>> As the Mac Access Dot Net ad

Re: A cautionary tale of an ios upgrade

[Esther]

Sorry, left out the link to the MacWorld article on upgrading to iOS 7:
http://www.macworld.com/article/2048720/how-to-upgrade-to-ios-7.html

HTH.  Cheers,

Esther

On Dec 7, 2013, at 11:58 AM, Esther wrote:

> Hi Chris,
> 
> Glenn is correct that major system updates in iOS can take quite a while to 
> complete.  However, it is always a good idea to backup your iOS device or Mac 
> computer before doing major upgrades. 
> 
> Here's a link to a MacWorld article on how to upgrade to iOS 7.  You can use 
> the Safari Reader option.  
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Re: A cautionary tale of an ios upgrade

[Esther]

Hi Chris,

Glenn is correct that major system updates in iOS can take quite a while to 
complete.  However, it is always a good idea to backup your iOS device or Mac 
computer before doing major upgrades. 

Here's a link to a MacWorld article on how to upgrade to iOS 7.  You can use 
the Safari Reader option.  There are links in the article to separate sections 
describing how to make backups using either with iTunes or through the Cloud if 
you have an iCloud account and have set up backups under the Settings menu for 
your phone.  There is also an advisory to make sure your battery has sufficient 
charge, or you are connected to a power source, so that you do not run out of 
power during the update process, which can take time, depending on whether you 
are doing the backup over the air or through iTunes on your computer.  They 
also warn you not to turn your phone off before your backup completes, so you 
do not lose information in the middle of the process.

Finally, if you want to learn more about using iTunes with JAWS, in order to 
better work with your iPhone, I'll point you to these two Freedom Scientific 
FSCast podcasts:
• Part one of the two-part demonstration of using Apple's iTunes® 11 with JAWS® 
14 screen reading software.
http://podcast.freedomscientific.com/FSCast/episodes/fscast073-December2012.mp3
• Part two of the two-part demonstration of using Apple's iTunes® 11 with JAWS® 
14 screen reading software.
http://podcast.freedomscientific.com/FSCast/episodes/fscast074-January2013.mp3

One advantage of using iTunes on your computer for backing up your iPhone is 
that you can keep accessible versions of apps, or apps that may no longer be 
available for sale in the App Store (but which still work) on your phone.  I 
don't automatically update my iOS apps because I like to ensure that the 
versions I use continue to work well with VoiceOver.  When you use Cloud 
backups, you always get the latest version of an app that is available from the 
app store, which is not necessarily still accessible.

HTH.  Cheers,

Esther


On Dec 7, 2013, at 11:06 AM, Glenn wrote:

> Chris,
> I wonder if you worried too soon.
> I think that major updates can take quite a while to complete.
> Glenn
> - Original Message - 
> From: "Chris Goodwin" 
> To: "MacAccessList" 
> Sent: Saturday, December 07, 2013 3:01 PM
> Subject: A cautionary tale of an ios upgrade
> 
> 
> Hi all,
> 
> I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday 
> evening this week.  I'd seen the option there for several months but had 
> held back as being mostly used to Microsoft that I should hold back from the 
> first version of a new release.
> 
> Well, I started the upgrade via my wi-fi and after a short time the phone 
> restarted itself.  Or rather, it went to a screen with the apple logo on and 
> something like a signpost underneath.  And it sat there.  After 20 mins I 
> tried to shut it off which didn't work.  Had to do a hard reset with top 
> button and home key at the same time.  All attempts to switch the phone back 
> on gave the same screen which then went blank after about 20 seconds.
> 
> Basically, my phone wasn't working.
> 
> A google told me I had to restore my phone.  So I started iTunes and 
> connected my phone to my Windows laptop.  iTunes detected a phone that 
> needed restoring but Jaws couldn't locate any button I was expecting to see 
> labelled "Restore".  My sighted wife was able to see it though and started 
> the process.  Alas, iTunes eventually returned with a message saying "This 
> phone could not be restored".
> 
> Fortunately I live in a city which has an Apple store.  I trotted off to the 
> shop and they were very helpful and went through the restore process.  In 
> less than 10 minutes my phone was up and running again and the assistant did 
> things like log me back into iCloud and set up my phone to back up to 
> iCloud.  Unfortunatley, it hadn't been backing up before and all my data was 
> lost.  This in practice meant my contacts, and settings within apps, and the 
> photos I had on the phone at the time.  The assistant downloaded all my apps 
> for me though as there was a "download all" function.
> 
> the reason the assistant thought her restore worked was that at the shop, 
> the firmware was also updated and not just the ios.
> 
> I had to return another day with my old Nokia phone so they could transfer 
> all my contacts again.
> 
> I've spent a fairly jolly couple of days now re-organising all my apps and 
> running each of them and setting up various configurations and favourites. 
> Still some way to go on this.
> 
> I don't use my iPhone for music so had never plugged it into iTunes 

Re: A cautionary tale of an ios upgrade

[alberto]

Yes I think that is what the issue would be I personally give it about 20 
minutes before worrying  that is usually the time it takes for a major update 
to complete correctly.
On Dec 7, 2013, at 2:06 PM, Glenn  wrote:

> Chris,
> I wonder if you worried too soon.
> I think that major updates can take quite a while to complete.
> Glenn
> - Original Message - 
> From: "Chris Goodwin" 
> To: "MacAccessList" 
> Sent: Saturday, December 07, 2013 3:01 PM
> Subject: A cautionary tale of an ios upgrade
> 
> 
> Hi all,
> 
> I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday 
> evening this week.  I'd seen the option there for several months but had 
> held back as being mostly used to Microsoft that I should hold back from the 
> first version of a new release.
> 
> Well, I started the upgrade via my wi-fi and after a short time the phone 
> restarted itself.  Or rather, it went to a screen with the apple logo on and 
> something like a signpost underneath.  And it sat there.  After 20 mins I 
> tried to shut it off which didn't work.  Had to do a hard reset with top 
> button and home key at the same time.  All attempts to switch the phone back 
> on gave the same screen which then went blank after about 20 seconds.
> 
> Basically, my phone wasn't working.
> 
> A google told me I had to restore my phone.  So I started iTunes and 
> connected my phone to my Windows laptop.  iTunes detected a phone that 
> needed restoring but Jaws couldn't locate any button I was expecting to see 
> labelled "Restore".  My sighted wife was able to see it though and started 
> the process.  Alas, iTunes eventually returned with a message saying "This 
> phone could not be restored".
> 
> Fortunately I live in a city which has an Apple store.  I trotted off to the 
> shop and they were very helpful and went through the restore process.  In 
> less than 10 minutes my phone was up and running again and the assistant did 
> things like log me back into iCloud and set up my phone to back up to 
> iCloud.  Unfortunatley, it hadn't been backing up before and all my data was 
> lost.  This in practice meant my contacts, and settings within apps, and the 
> photos I had on the phone at the time.  The assistant downloaded all my apps 
> for me though as there was a "download all" function.
> 
> the reason the assistant thought her restore worked was that at the shop, 
> the firmware was also updated and not just the ios.
> 
> I had to return another day with my old Nokia phone so they could transfer 
> all my contacts again.
> 
> I've spent a fairly jolly couple of days now re-organising all my apps and 
> running each of them and setting up various configurations and favourites. 
> Still some way to go on this.
> 
> I don't use my iPhone for music so had never plugged it into iTunes other 
> than once or twice just to see what it all looked like.  iTunes is a pretty 
> tricky app with Jaws.  But I had no idea it was a tool to use to help backup 
> my phone.
> 
> I need to learn more about backing up I think.
> 
> The assistant at the Apple store said the most likely reason for my problem 
> was that a bit of data went missing when I did the update via wi-fi and she 
> always does it when the phone is powered.  It sounds a bit of a funny reason 
> but I don't know enough to dispute her.
> 
> Not sure what the moral of the story is.
> 
> Best,
> 
> Chris
> <--- Mac Access At Mac Access Dot Net --->
> 
> To reply to this post, please address your message to 
> mac-access@mac-access.net
> 
> You can find an archive of all messages postedto the Mac-Access forum at 
> either the list's own dedicated web archive:
> <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html>
> or at the public Mail Archive:
> <http://www.mail-archive.com/mac-access@mac-access.net/>.
> Subscribe to the list's RSS feed from:
> <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml>
> 
> As the Mac Access Dot Net administrators, we do our very best to ensure that 
> the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and 
> worm-free.  However, this should in no way replace your own security 
> strategy.  We assume neither liability nor responsibility should something 
> unpredictable happen.
> 
> Please remember to update your membership preferences periodically by 
> visiting the list website at:
> <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
> 
> <--- Mac Access At Mac Access Dot Net --->
> 
> To reply to this post, please address your message to 
> mac-access@

Re: A cautionary tale of an ios upgrade

[Glenn]

Chris,
I wonder if you worried too soon.
I think that major updates can take quite a while to complete.
Glenn
- Original Message - 
From: "Chris Goodwin" 
To: "MacAccessList" 
Sent: Saturday, December 07, 2013 3:01 PM
Subject: A cautionary tale of an ios upgrade


Hi all,

I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday 
evening this week.  I'd seen the option there for several months but had 
held back as being mostly used to Microsoft that I should hold back from the 
first version of a new release.

Well, I started the upgrade via my wi-fi and after a short time the phone 
restarted itself.  Or rather, it went to a screen with the apple logo on and 
something like a signpost underneath.  And it sat there.  After 20 mins I 
tried to shut it off which didn't work.  Had to do a hard reset with top 
button and home key at the same time.  All attempts to switch the phone back 
on gave the same screen which then went blank after about 20 seconds.

Basically, my phone wasn't working.

A google told me I had to restore my phone.  So I started iTunes and 
connected my phone to my Windows laptop.  iTunes detected a phone that 
needed restoring but Jaws couldn't locate any button I was expecting to see 
labelled "Restore".  My sighted wife was able to see it though and started 
the process.  Alas, iTunes eventually returned with a message saying "This 
phone could not be restored".

Fortunately I live in a city which has an Apple store.  I trotted off to the 
shop and they were very helpful and went through the restore process.  In 
less than 10 minutes my phone was up and running again and the assistant did 
things like log me back into iCloud and set up my phone to back up to 
iCloud.  Unfortunatley, it hadn't been backing up before and all my data was 
lost.  This in practice meant my contacts, and settings within apps, and the 
photos I had on the phone at the time.  The assistant downloaded all my apps 
for me though as there was a "download all" function.

the reason the assistant thought her restore worked was that at the shop, 
the firmware was also updated and not just the ios.

I had to return another day with my old Nokia phone so they could transfer 
all my contacts again.

I've spent a fairly jolly couple of days now re-organising all my apps and 
running each of them and setting up various configurations and favourites. 
Still some way to go on this.

I don't use my iPhone for music so had never plugged it into iTunes other 
than once or twice just to see what it all looked like.  iTunes is a pretty 
tricky app with Jaws.  But I had no idea it was a tool to use to help backup 
my phone.

I need to learn more about backing up I think.

The assistant at the Apple store said the most likely reason for my problem 
was that a bit of data went missing when I did the update via wi-fi and she 
always does it when the phone is powered.  It sounds a bit of a funny reason 
but I don't know enough to dispute her.

Not sure what the moral of the story is.

Best,

Chris
<--- Mac Access At Mac Access Dot Net --->

To reply to this post, please address your message to 
mac-access@mac-access.net

You can find an archive of all messages postedto the Mac-Access forum at 
either the list's own dedicated web archive:
<http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html>
or at the public Mail Archive:
<http://www.mail-archive.com/mac-access@mac-access.net/>.
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the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and 
worm-free.  However, this should in no way replace your own security 
strategy.  We assume neither liability nor responsibility should something 
unpredictable happen.

Please remember to update your membership preferences periodically by 
visiting the list website at:
<http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>

<--- Mac Access At Mac Access Dot Net --->

To reply to this post, please address your message to mac-access@mac-access.net

You can find an archive of all messages postedto the Mac-Access forum at 
either the list's own dedicated web archive:
<http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html>
or at the public Mail Archive:
<http://www.mail-archive.com/mac-access@mac-access.net/>.
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We assume neither liability nor responsibility shou

A cautionary tale of an ios upgrade

[Chris Goodwin]

Hi all,

I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday 
evening this week.  I'd seen the option there for several months but had held 
back as being mostly used to Microsoft that I should hold back from the first 
version of a new release.

Well, I started the upgrade via my wi-fi and after a short time the phone 
restarted itself.  Or rather, it went to a screen with the apple logo on and 
something like a signpost underneath.  And it sat there.  After 20 mins I tried 
to shut it off which didn't work.  Had to do a hard reset with top button and 
home key at the same time.  All attempts to switch the phone back on gave the 
same screen which then went blank after about 20 seconds.

Basically, my phone wasn't working.

A google told me I had to restore my phone.  So I started iTunes and connected 
my phone to my Windows laptop.  iTunes detected a phone that needed restoring 
but Jaws couldn't locate any button I was expecting to see labelled "Restore".  
My sighted wife was able to see it though and started the process.  Alas, 
iTunes eventually returned with a message saying "This phone could not be 
restored".

Fortunately I live in a city which has an Apple store.  I trotted off to the 
shop and they were very helpful and went through the restore process.  In less 
than 10 minutes my phone was up and running again and the assistant did things 
like log me back into iCloud and set up my phone to back up to iCloud.  
Unfortunatley, it hadn't been backing up before and all my data was lost.  This 
in practice meant my contacts, and settings within apps, and the photos I had 
on the phone at the time.  The assistant downloaded all my apps for me though 
as there was a "download all" function.

the reason the assistant thought her restore worked was that at the shop, the 
firmware was also updated and not just the ios.

I had to return another day with my old Nokia phone so they could transfer all 
my contacts again.

I've spent a fairly jolly couple of days now re-organising all my apps and 
running each of them and setting up various configurations and favourites.  
Still some way to go on this.

I don't use my iPhone for music so had never plugged it into iTunes other than 
once or twice just to see what it all looked like.  iTunes is a pretty tricky 
app with Jaws.  But I had no idea it was a tool to use to help backup my phone.

I need to learn more about backing up I think.

The assistant at the Apple store said the most likely reason for my problem was 
that a bit of data went missing when I did the update via wi-fi and she always 
does it when the phone is powered.  It sounds a bit of a funny reason but I 
don't know enough to dispute her.

Not sure what the moral of the story is.

Best, 

Chris 
<--- Mac Access At Mac Access Dot Net --->

To reply to this post, please address your message to mac-access@mac-access.net

You can find an archive of all messages postedto the Mac-Access forum at 
either the list's own dedicated web archive:

or at the public Mail Archive:
.
Subscribe to the list's RSS feed from:


As the Mac Access Dot Net administrators, we do our very best to ensure that 
the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and 
worm-free.  However, this should in no way replace your own security strategy.  
We assume neither liability nor responsibility should something unpredictable 
happen.

Please remember to update your membership preferences periodically by visiting 
the list website at: