Re: It's now fixed was Re: Macbook Pro Crisis

2009-07-09 Thread Jenny Kennedy

Alex,
Yay! Very happy you were able to get the CD out. That's good news also
glad your library isn't as insane as I had thought : smile :
Sometimes walking away and cooling off and regrouping is the best thing to do.
Best Wishes
Jenny

On 7/9/09, Alex Jurgensen  wrote:
>
> Hi,
>
> It is $40 a CD for a 5 disk set because the other four would have
> useless without #1. But Anywho, It is out. shaking the MBP seems to
> have done it after all, putting it down and walking away from it was
> one of the best things to do at the moment.
>
> Yay,
> Alex,
>
>
> On 8-Jul-09, at 11:57 PM, Jenny Kennedy wrote:
>
>>
>> Alex,
>> Everyone has already suggested what I was going to suggest. I was
>> going to say put something on the end of the tweezers so they don't
>> scratch the CD but that would make the whole point of using them in
>> the first place kind of dumb.
>>
>> No offence, but that library sounds crazy! 200 dollars? Yikes!  I hope
>> the book or whatever it is is good. I hope as it was the library who
>> put the lable on the disk which I have always been told not to do just
>> because of cases like this, will either forgive you the 200 or pay for
>> any damages their dumb lable has caused.
>> Let us know how it comes out.
>> Best wishes
>> Jenny
>>
>> On 7/8/09, Scott Howell  wrote:
>>>
>>> Try grabbing the CD as it is ejected with a pair of tweezers.
>>> SOmetimes you can even angle the machine, which sometimes helps.
>>> Good luck, I think with a little patients, you can snag and extract
>>> it.
>>> On Jul 8, 2009, at 3:21 AM, ben mustill-rose wrote:
>>>

 I think this is going to be more of a hardware issue since the drive
 is actually trying but failing to eject.
 Is the computer covered under apple care?
 My adventureus side wants to tell you to try ejecting it when the
 optical drive is facing downwards - ie: the mbp is stood sideways
 vertically. You may find that even though the disk is not fully
 ejected you will be able to get enough of a grasp on it to be rather
 stubbon when pulling it out.

 Having said this, if the machine is still covered, its probably best
 for its user to spend some qualitty time with her boyfriend untill
 the
 machine can be scene to incase you inadvertently make the issue
 worse.

 On 08/07/2009, Barry Hadder  wrote:
>
> Alex,
>
> Try force quit and relaunch finder.
>
> Or, try ejecting the cd as the computer is booting.
>
>
> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
> volumename.  After the grep you could also just copy the ikon of
> the
> drive in question from the desktop and paste it into the terminal
> window.  This will tell you what if any programms are using the
> disk.
>
> Or try this:  in terminal type hdiutil eject -force /Volumes/
> volumename
>
> And if that doesn't work: reboot into command mode.  I can't
> remember
> off hand how to do that but I think emediately after the start
> sound
> press command-option-o-f but I would look that up if I were you.
> Then
> type eject cd ret reboot-mac ret.
>
> And if that doesn't work: 
>
> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>
>>
>> very sorry, i thought the subject was "macbook pro prices"...
>> sorry
>> again.
>> mike
>>
>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>
>>>
>>> um, right, what are you asking? Just curious are you looking for
>>> pricing information for the new macbook pro's?
>>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>>

 Hi,

 My Girlfriend's Macbook Pro was chugging along nicely until
 today.
 We
 put in a Library disk with one of those raised Barcode labels on
 it
 and now the disk won't come out. The MBP tries to eject it, it
 gets
 stuck, and goes back in. Note: It doesn't come far enough out
 that
 we
 can catch it before it goes back in.

 As her boyfriend, I have my hands tied at the moment seeing as
 how I
 can't get a tech support agent from our support centre out here
 until
 Saturday, and this is a critical problem as her Mac won't boot.

 I should add, we are both legally blind VO users.

 Thanks in advace and I appreciate any help.

 Regards,
 Alex,



>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>

It's now fixed was Re: Macbook Pro Crisis

2009-07-09 Thread Alex Jurgensen

Hi,

It is $40 a CD for a 5 disk set because the other four would have  
useless without #1. But Anywho, It is out. shaking the MBP seems to  
have done it after all, putting it down and walking away from it was  
one of the best things to do at the moment.

Yay,
Alex,


On 8-Jul-09, at 11:57 PM, Jenny Kennedy wrote:

>
> Alex,
> Everyone has already suggested what I was going to suggest. I was
> going to say put something on the end of the tweezers so they don't
> scratch the CD but that would make the whole point of using them in
> the first place kind of dumb.
>
> No offence, but that library sounds crazy! 200 dollars? Yikes!  I hope
> the book or whatever it is is good. I hope as it was the library who
> put the lable on the disk which I have always been told not to do just
> because of cases like this, will either forgive you the 200 or pay for
> any damages their dumb lable has caused.
> Let us know how it comes out.
> Best wishes
> Jenny
>
> On 7/8/09, Scott Howell  wrote:
>>
>> Try grabbing the CD as it is ejected with a pair of tweezers.
>> SOmetimes you can even angle the machine, which sometimes helps.
>> Good luck, I think with a little patients, you can snag and extract  
>> it.
>> On Jul 8, 2009, at 3:21 AM, ben mustill-rose wrote:
>>
>>>
>>> I think this is going to be more of a hardware issue since the drive
>>> is actually trying but failing to eject.
>>> Is the computer covered under apple care?
>>> My adventureus side wants to tell you to try ejecting it when the
>>> optical drive is facing downwards - ie: the mbp is stood sideways
>>> vertically. You may find that even though the disk is not fully
>>> ejected you will be able to get enough of a grasp on it to be rather
>>> stubbon when pulling it out.
>>>
>>> Having said this, if the machine is still covered, its probably best
>>> for its user to spend some qualitty time with her boyfriend untill  
>>> the
>>> machine can be scene to incase you inadvertently make the issue  
>>> worse.
>>>
>>> On 08/07/2009, Barry Hadder  wrote:

 Alex,

 Try force quit and relaunch finder.

 Or, try ejecting the cd as the computer is booting.


 If that doesn't work, open terminal and type lsof -n|grep /Volumes/
 volumename.  After the grep you could also just copy the ikon of  
 the
 drive in question from the desktop and paste it into the terminal
 window.  This will tell you what if any programms are using the  
 disk.

 Or try this:  in terminal type hdiutil eject -force /Volumes/
 volumename

 And if that doesn't work: reboot into command mode.  I can't  
 remember
 off hand how to do that but I think emediately after the start  
 sound
 press command-option-o-f but I would look that up if I were you.
 Then
 type eject cd ret reboot-mac ret.

 And if that doesn't work: 

 On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:

>
> very sorry, i thought the subject was "macbook pro prices"...  
> sorry
> again.
> mike
>
> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>
>>
>> um, right, what are you asking? Just curious are you looking for
>> pricing information for the new macbook pro's?
>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>
>>>
>>> Hi,
>>>
>>> My Girlfriend's Macbook Pro was chugging along nicely until  
>>> today.
>>> We
>>> put in a Library disk with one of those raised Barcode labels on
>>> it
>>> and now the disk won't come out. The MBP tries to eject it, it
>>> gets
>>> stuck, and goes back in. Note: It doesn't come far enough out  
>>> that
>>> we
>>> can catch it before it goes back in.
>>>
>>> As her boyfriend, I have my hands tied at the moment seeing as
>>> how I
>>> can't get a tech support agent from our support centre out here
>>> until
>>> Saturday, and this is a critical problem as her Mac won't boot.
>>>
>>> I should add, we are both legally blind VO users.
>>>
>>> Thanks in advace and I appreciate any help.
>>>
>>> Regards,
>>> Alex,
>>>
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>> email: michael.babc...@gwhosting.net
>> administrative e-mail: ad...@gwhosting.net
>> url: http://gwhosting.net
>>
>>
>>>
>
> Michael Babcock
> GW Hosting, Your Dedicated Home On The Web
> Phone: +1-888-272-3555, ext 54121
> email: michael.babc...@gwhosting.net
> administrative e-mail: ad...@gwhosting.net
> url: http://gwhosting.net
>
>
>>


>

>>>
>>>
>>> --
>>> Kind regards, BEN.
>>>
>>> email: bmustillr...@gmail.com
>>> msn: benmustillr...@hotmail.com
>>> web: http://www.bmr.me.uk (under construction)
>>>

>>
>>
>>>
>>
>
> >


--~--~-~--~~~---

Re: Macbook Pro Crisis

2009-07-08 Thread Jenny Kennedy

Alex,
Everyone has already suggested what I was going to suggest. I was
going to say put something on the end of the tweezers so they don't
scratch the CD but that would make the whole point of using them in
the first place kind of dumb.

No offence, but that library sounds crazy! 200 dollars? Yikes!  I hope
the book or whatever it is is good. I hope as it was the library who
put the lable on the disk which I have always been told not to do just
because of cases like this, will either forgive you the 200 or pay for
any damages their dumb lable has caused.
Let us know how it comes out.
Best wishes
Jenny

On 7/8/09, Scott Howell  wrote:
>
> Try grabbing the CD as it is ejected with a pair of tweezers.
> SOmetimes you can even angle the machine, which sometimes helps.
> Good luck, I think with a little patients, you can snag and extract it.
> On Jul 8, 2009, at 3:21 AM, ben mustill-rose wrote:
>
>>
>> I think this is going to be more of a hardware issue since the drive
>> is actually trying but failing to eject.
>> Is the computer covered under apple care?
>> My adventureus side wants to tell you to try ejecting it when the
>> optical drive is facing downwards - ie: the mbp is stood sideways
>> vertically. You may find that even though the disk is not fully
>> ejected you will be able to get enough of a grasp on it to be rather
>> stubbon when pulling it out.
>>
>> Having said this, if the machine is still covered, its probably best
>> for its user to spend some qualitty time with her boyfriend untill the
>> machine can be scene to incase you inadvertently make the issue worse.
>>
>> On 08/07/2009, Barry Hadder  wrote:
>>>
>>> Alex,
>>>
>>> Try force quit and relaunch finder.
>>>
>>> Or, try ejecting the cd as the computer is booting.
>>>
>>>
>>> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
>>> volumename.  After the grep you could also just copy the ikon of the
>>> drive in question from the desktop and paste it into the terminal
>>> window.  This will tell you what if any programms are using the disk.
>>>
>>> Or try this:  in terminal type hdiutil eject -force /Volumes/
>>> volumename
>>>
>>> And if that doesn't work: reboot into command mode.  I can't remember
>>> off hand how to do that but I think emediately after the start sound
>>> press command-option-o-f but I would look that up if I were you.
>>> Then
>>> type eject cd ret reboot-mac ret.
>>>
>>> And if that doesn't work: 
>>>
>>> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>>>

 very sorry, i thought the subject was "macbook pro prices"... sorry
 again.
 mike

 On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:

>
> um, right, what are you asking? Just curious are you looking for
> pricing information for the new macbook pro's?
> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>
>>
>> Hi,
>>
>> My Girlfriend's Macbook Pro was chugging along nicely until today.
>> We
>> put in a Library disk with one of those raised Barcode labels on
>> it
>> and now the disk won't come out. The MBP tries to eject it, it
>> gets
>> stuck, and goes back in. Note: It doesn't come far enough out that
>> we
>> can catch it before it goes back in.
>>
>> As her boyfriend, I have my hands tied at the moment seeing as
>> how I
>> can't get a tech support agent from our support centre out here
>> until
>> Saturday, and this is a critical problem as her Mac won't boot.
>>
>> I should add, we are both legally blind VO users.
>>
>> Thanks in advace and I appreciate any help.
>>
>> Regards,
>> Alex,
>>
>>
>>
>>>
>
> Michael Babcock
> GW Hosting, Your Dedicated Home On The Web
> Phone: +1-888-272-3555, ext 54121
> email: michael.babc...@gwhosting.net
> administrative e-mail: ad...@gwhosting.net
> url: http://gwhosting.net
>
>
>>

 Michael Babcock
 GW Hosting, Your Dedicated Home On The Web
 Phone: +1-888-272-3555, ext 54121
 email: michael.babc...@gwhosting.net
 administrative e-mail: ad...@gwhosting.net
 url: http://gwhosting.net


>
>>>
>>>

>>>
>>
>>
>> --
>> Kind regards, BEN.
>>
>> email: bmustillr...@gmail.com
>> msn: benmustillr...@hotmail.com
>> web: http://www.bmr.me.uk (under construction)
>>
>> >
>
>
> >
>

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Re: Macbook Pro Crisis

2009-07-08 Thread Scott Howell

Try grabbing the CD as it is ejected with a pair of tweezers.  
SOmetimes you can even angle the machine, which sometimes helps.
Good luck, I think with a little patients, you can snag and extract it.
On Jul 8, 2009, at 3:21 AM, ben mustill-rose wrote:

>
> I think this is going to be more of a hardware issue since the drive
> is actually trying but failing to eject.
> Is the computer covered under apple care?
> My adventureus side wants to tell you to try ejecting it when the
> optical drive is facing downwards - ie: the mbp is stood sideways
> vertically. You may find that even though the disk is not fully
> ejected you will be able to get enough of a grasp on it to be rather
> stubbon when pulling it out.
>
> Having said this, if the machine is still covered, its probably best
> for its user to spend some qualitty time with her boyfriend untill the
> machine can be scene to incase you inadvertently make the issue worse.
>
> On 08/07/2009, Barry Hadder  wrote:
>>
>> Alex,
>>
>> Try force quit and relaunch finder.
>>
>> Or, try ejecting the cd as the computer is booting.
>>
>>
>> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
>> volumename.  After the grep you could also just copy the ikon of the
>> drive in question from the desktop and paste it into the terminal
>> window.  This will tell you what if any programms are using the disk.
>>
>> Or try this:  in terminal type hdiutil eject -force /Volumes/ 
>> volumename
>>
>> And if that doesn't work: reboot into command mode.  I can't remember
>> off hand how to do that but I think emediately after the start sound
>> press command-option-o-f but I would look that up if I were you.   
>> Then
>> type eject cd ret reboot-mac ret.
>>
>> And if that doesn't work: 
>>
>> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>>
>>>
>>> very sorry, i thought the subject was "macbook pro prices"... sorry
>>> again.
>>> mike
>>>
>>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>>

 um, right, what are you asking? Just curious are you looking for
 pricing information for the new macbook pro's?
 On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:

>
> Hi,
>
> My Girlfriend's Macbook Pro was chugging along nicely until today.
> We
> put in a Library disk with one of those raised Barcode labels on  
> it
> and now the disk won't come out. The MBP tries to eject it, it  
> gets
> stuck, and goes back in. Note: It doesn't come far enough out that
> we
> can catch it before it goes back in.
>
> As her boyfriend, I have my hands tied at the moment seeing as  
> how I
> can't get a tech support agent from our support centre out here
> until
> Saturday, and this is a critical problem as her Mac won't boot.
>
> I should add, we are both legally blind VO users.
>
> Thanks in advace and I appreciate any help.
>
> Regards,
> Alex,
>
>
>
>>

 Michael Babcock
 GW Hosting, Your Dedicated Home On The Web
 Phone: +1-888-272-3555, ext 54121
 email: michael.babc...@gwhosting.net
 administrative e-mail: ad...@gwhosting.net
 url: http://gwhosting.net


>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>>
>>>
>>
>
>
> -- 
> Kind regards, BEN.
>
> email: bmustillr...@gmail.com
> msn: benmustillr...@hotmail.com
> web: http://www.bmr.me.uk (under construction)
>
> >


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Re: Macbook Pro Crisis

2009-07-08 Thread Tim Kilburn
> Hi Alex,

You said:
> We  put in a Library disk with one of those raised Barcode labels on  
> it
> and now the disk won't come out. The MBP tries to eject it, it gets
> stuck, and goes back in. Note: It doesn't come far enough out that we
> can catch it before it goes back in.
>

TK:  Try gravity.  Put the MBP standing up so that the drive opening  
is facing down then attempt the eject once again.  Maybe even lean it  
slightly upside-downish so that it forces the CD to be more easily  
brought up/down to assist the mechanism in its release.  You may even  
get it enough in this situation that you could grab it with your  
fingers.  Beyond that, you're going to need physical intervention.

HTH.

Later...
Tim Kilburn
& Carter the Canine
Fort McMurray, AB Canada


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Re: Macbook Pro Crisis

2009-07-08 Thread ben mustill-rose

At the end of the day, somethings probably going to end up broken at
the end of it, even if it gets serviced by a company. $200 is much
cheaper than any mbp, so i'd just forget about preserving the disk -
although I wouldn't ever pay them the $200.

On 08/07/2009, Alex Jurgensen  wrote:
>
> Hi,
>
> We are going to figure that out if need be. I don't know if I have
> much of a case for that one.
>
> Regards,
> Alex,
>
>
> On 8-Jul-09, at 8:01 AM, Barry Hadder wrote:
>
>>
>> So, what does the library owe you if your computer gets damaged?
>>
>> On Jul 8, 2009, at 9:10 AM, Alex Jurgensen wrote:
>>
>>>
>>> Hi,
>>>
>>> Unfortunately damaging the media is not an option. The library will
>>> fine me up to $200 for this book as they must replace all disks for
>>> one damaged one. :(
>>>
>>> Regards,
>>> Alex,
>>>
>>>
>>> On 8-Jul-09, at 6:52 AM, kaare dehard wrote:
>>>

 In addition to the below, a mechanical solution may be required. As
 the disk is being ejected, the label is probably getting caught up
 in
 the drive... Grab a pair of tweazers and give it a tug as the motors
 are trying to spit out the disk. It will probably damage the media
 some, but you will be able to remove the disk:).
 On 8-Jul-09, at 1:36 AM, Barry Hadder wrote:

>
> Alex,
>
> Try force quit and relaunch finder.
>
> Or, try ejecting the cd as the computer is booting.
>
>
> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
> volumename.  After the grep you could also just copy the ikon of
> the
> drive in question from the desktop and paste it into the terminal
> window.  This will tell you what if any programms are using the
> disk.
>
> Or try this:  in terminal type hdiutil eject -force /Volumes/
> volumename
>
> And if that doesn't work: reboot into command mode.  I can't
> remember
> off hand how to do that but I think emediately after the start
> sound
> press command-option-o-f but I would look that up if I were you.
> Then
> type eject cd ret reboot-mac ret.
>
> And if that doesn't work: 
>
> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>
>>
>> very sorry, i thought the subject was "macbook pro prices"...
>> sorry
>> again.
>> mike
>>
>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>
>>>
>>> um, right, what are you asking? Just curious are you looking for
>>> pricing information for the new macbook pro's?
>>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>>

 Hi,

 My Girlfriend's Macbook Pro was chugging along nicely until
 today.
 We
 put in a Library disk with one of those raised Barcode labels on
 it
 and now the disk won't come out. The MBP tries to eject it, it
 gets
 stuck, and goes back in. Note: It doesn't come far enough out
 that
 we
 can catch it before it goes back in.

 As her boyfriend, I have my hands tied at the moment seeing as
 how I
 can't get a tech support agent from our support centre out here
 until
 Saturday, and this is a critical problem as her Mac won't boot.

 I should add, we are both legally blind VO users.

 Thanks in advace and I appreciate any help.

 Regards,
 Alex,



>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>> email: michael.babc...@gwhosting.net
>> administrative e-mail: ad...@gwhosting.net
>> url: http://gwhosting.net
>>
>>
>>>
>
>
>>


>
>>>
>>>

>>
>>
>> >
>
>
> >
>


-- 
Kind regards, BEN.

email: bmustillr...@gmail.com
msn: benmustillr...@hotmail.com
web: http://www.bmr.me.uk (under construction)

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Re: Macbook Pro Crisis

2009-07-08 Thread Alex Jurgensen

Hi,

We are going to figure that out if need be. I don't know if I have  
much of a case for that one.

Regards,
Alex,


On 8-Jul-09, at 8:01 AM, Barry Hadder wrote:

>
> So, what does the library owe you if your computer gets damaged?
>
> On Jul 8, 2009, at 9:10 AM, Alex Jurgensen wrote:
>
>>
>> Hi,
>>
>> Unfortunately damaging the media is not an option. The library will
>> fine me up to $200 for this book as they must replace all disks for
>> one damaged one. :(
>>
>> Regards,
>> Alex,
>>
>>
>> On 8-Jul-09, at 6:52 AM, kaare dehard wrote:
>>
>>>
>>> In addition to the below, a mechanical solution may be required. As
>>> the disk is being ejected, the label is probably getting caught up  
>>> in
>>> the drive... Grab a pair of tweazers and give it a tug as the motors
>>> are trying to spit out the disk. It will probably damage the media
>>> some, but you will be able to remove the disk:).
>>> On 8-Jul-09, at 1:36 AM, Barry Hadder wrote:
>>>

 Alex,

 Try force quit and relaunch finder.

 Or, try ejecting the cd as the computer is booting.


 If that doesn't work, open terminal and type lsof -n|grep /Volumes/
 volumename.  After the grep you could also just copy the ikon of  
 the
 drive in question from the desktop and paste it into the terminal
 window.  This will tell you what if any programms are using the
 disk.

 Or try this:  in terminal type hdiutil eject -force /Volumes/
 volumename

 And if that doesn't work: reboot into command mode.  I can't
 remember
 off hand how to do that but I think emediately after the start  
 sound
 press command-option-o-f but I would look that up if I were you.
 Then
 type eject cd ret reboot-mac ret.

 And if that doesn't work: 

 On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:

>
> very sorry, i thought the subject was "macbook pro prices"...  
> sorry
> again.
> mike
>
> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>
>>
>> um, right, what are you asking? Just curious are you looking for
>> pricing information for the new macbook pro's?
>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>
>>>
>>> Hi,
>>>
>>> My Girlfriend's Macbook Pro was chugging along nicely until
>>> today.
>>> We
>>> put in a Library disk with one of those raised Barcode labels on
>>> it
>>> and now the disk won't come out. The MBP tries to eject it, it
>>> gets
>>> stuck, and goes back in. Note: It doesn't come far enough out
>>> that
>>> we
>>> can catch it before it goes back in.
>>>
>>> As her boyfriend, I have my hands tied at the moment seeing as
>>> how I
>>> can't get a tech support agent from our support centre out here
>>> until
>>> Saturday, and this is a critical problem as her Mac won't boot.
>>>
>>> I should add, we are both legally blind VO users.
>>>
>>> Thanks in advace and I appreciate any help.
>>>
>>> Regards,
>>> Alex,
>>>
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>> email: michael.babc...@gwhosting.net
>> administrative e-mail: ad...@gwhosting.net
>> url: http://gwhosting.net
>>
>>
>>>
>
> Michael Babcock
> GW Hosting, Your Dedicated Home On The Web
> Phone: +1-888-272-3555, ext 54121
> email: michael.babc...@gwhosting.net
> administrative e-mail: ad...@gwhosting.net
> url: http://gwhosting.net
>
>
>>


>
>>>
>>>

>>
>>
>>>
>
>
> >


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Re: Macbook Pro Crisis

2009-07-08 Thread Barry Hadder

So, what does the library owe you if your computer gets damaged?

On Jul 8, 2009, at 9:10 AM, Alex Jurgensen wrote:

>
> Hi,
>
> Unfortunately damaging the media is not an option. The library will
> fine me up to $200 for this book as they must replace all disks for
> one damaged one. :(
>
> Regards,
> Alex,
>
>
> On 8-Jul-09, at 6:52 AM, kaare dehard wrote:
>
>>
>> In addition to the below, a mechanical solution may be required. As
>> the disk is being ejected, the label is probably getting caught up in
>> the drive... Grab a pair of tweazers and give it a tug as the motors
>> are trying to spit out the disk. It will probably damage the media
>> some, but you will be able to remove the disk:).
>> On 8-Jul-09, at 1:36 AM, Barry Hadder wrote:
>>
>>>
>>> Alex,
>>>
>>> Try force quit and relaunch finder.
>>>
>>> Or, try ejecting the cd as the computer is booting.
>>>
>>>
>>> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
>>> volumename.  After the grep you could also just copy the ikon of the
>>> drive in question from the desktop and paste it into the terminal
>>> window.  This will tell you what if any programms are using the  
>>> disk.
>>>
>>> Or try this:  in terminal type hdiutil eject -force /Volumes/
>>> volumename
>>>
>>> And if that doesn't work: reboot into command mode.  I can't  
>>> remember
>>> off hand how to do that but I think emediately after the start sound
>>> press command-option-o-f but I would look that up if I were you.
>>> Then
>>> type eject cd ret reboot-mac ret.
>>>
>>> And if that doesn't work: 
>>>
>>> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>>>

 very sorry, i thought the subject was "macbook pro prices"... sorry
 again.
 mike

 On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:

>
> um, right, what are you asking? Just curious are you looking for
> pricing information for the new macbook pro's?
> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>
>>
>> Hi,
>>
>> My Girlfriend's Macbook Pro was chugging along nicely until  
>> today.
>> We
>> put in a Library disk with one of those raised Barcode labels on
>> it
>> and now the disk won't come out. The MBP tries to eject it, it
>> gets
>> stuck, and goes back in. Note: It doesn't come far enough out  
>> that
>> we
>> can catch it before it goes back in.
>>
>> As her boyfriend, I have my hands tied at the moment seeing as
>> how I
>> can't get a tech support agent from our support centre out here
>> until
>> Saturday, and this is a critical problem as her Mac won't boot.
>>
>> I should add, we are both legally blind VO users.
>>
>> Thanks in advace and I appreciate any help.
>>
>> Regards,
>> Alex,
>>
>>
>>
>>>
>
> Michael Babcock
> GW Hosting, Your Dedicated Home On The Web
> Phone: +1-888-272-3555, ext 54121
> email: michael.babc...@gwhosting.net
> administrative e-mail: ad...@gwhosting.net
> url: http://gwhosting.net
>
>
>>

 Michael Babcock
 GW Hosting, Your Dedicated Home On The Web
 Phone: +1-888-272-3555, ext 54121
 email: michael.babc...@gwhosting.net
 administrative e-mail: ad...@gwhosting.net
 url: http://gwhosting.net


>
>>>
>>>

>>
>>
>>>
>
>
> >


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Re: Macbook Pro Crisis

2009-07-08 Thread Alex Jurgensen

Hi,

Unfortunately damaging the media is not an option. The library will  
fine me up to $200 for this book as they must replace all disks for  
one damaged one. :(

Regards,
Alex,


On 8-Jul-09, at 6:52 AM, kaare dehard wrote:

>
> In addition to the below, a mechanical solution may be required. As
> the disk is being ejected, the label is probably getting caught up in
> the drive... Grab a pair of tweazers and give it a tug as the motors
> are trying to spit out the disk. It will probably damage the media
> some, but you will be able to remove the disk:).
> On 8-Jul-09, at 1:36 AM, Barry Hadder wrote:
>
>>
>> Alex,
>>
>> Try force quit and relaunch finder.
>>
>> Or, try ejecting the cd as the computer is booting.
>>
>>
>> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
>> volumename.  After the grep you could also just copy the ikon of the
>> drive in question from the desktop and paste it into the terminal
>> window.  This will tell you what if any programms are using the disk.
>>
>> Or try this:  in terminal type hdiutil eject -force /Volumes/
>> volumename
>>
>> And if that doesn't work: reboot into command mode.  I can't remember
>> off hand how to do that but I think emediately after the start sound
>> press command-option-o-f but I would look that up if I were you.   
>> Then
>> type eject cd ret reboot-mac ret.
>>
>> And if that doesn't work: 
>>
>> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>>
>>>
>>> very sorry, i thought the subject was "macbook pro prices"... sorry
>>> again.
>>> mike
>>>
>>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>>

 um, right, what are you asking? Just curious are you looking for
 pricing information for the new macbook pro's?
 On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:

>
> Hi,
>
> My Girlfriend's Macbook Pro was chugging along nicely until today.
> We
> put in a Library disk with one of those raised Barcode labels on  
> it
> and now the disk won't come out. The MBP tries to eject it, it  
> gets
> stuck, and goes back in. Note: It doesn't come far enough out that
> we
> can catch it before it goes back in.
>
> As her boyfriend, I have my hands tied at the moment seeing as
> how I
> can't get a tech support agent from our support centre out here
> until
> Saturday, and this is a critical problem as her Mac won't boot.
>
> I should add, we are both legally blind VO users.
>
> Thanks in advace and I appreciate any help.
>
> Regards,
> Alex,
>
>
>
>>

 Michael Babcock
 GW Hosting, Your Dedicated Home On The Web
 Phone: +1-888-272-3555, ext 54121
 email: michael.babc...@gwhosting.net
 administrative e-mail: ad...@gwhosting.net
 url: http://gwhosting.net


>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>>
>>>
>
>
> >


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Re: Macbook Pro Crisis

2009-07-08 Thread kaare dehard

In addition to the below, a mechanical solution may be required. As  
the disk is being ejected, the label is probably getting caught up in  
the drive... Grab a pair of tweazers and give it a tug as the motors  
are trying to spit out the disk. It will probably damage the media  
some, but you will be able to remove the disk:).
On 8-Jul-09, at 1:36 AM, Barry Hadder wrote:

>
> Alex,
>
> Try force quit and relaunch finder.
>
> Or, try ejecting the cd as the computer is booting.
>
>
> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
> volumename.  After the grep you could also just copy the ikon of the
> drive in question from the desktop and paste it into the terminal
> window.  This will tell you what if any programms are using the disk.
>
> Or try this:  in terminal type hdiutil eject -force /Volumes/ 
> volumename
>
> And if that doesn't work: reboot into command mode.  I can't remember
> off hand how to do that but I think emediately after the start sound
> press command-option-o-f but I would look that up if I were you.  Then
> type eject cd ret reboot-mac ret.
>
> And if that doesn't work: 
>
> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>
>>
>> very sorry, i thought the subject was "macbook pro prices"... sorry
>> again.
>> mike
>>
>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>
>>>
>>> um, right, what are you asking? Just curious are you looking for
>>> pricing information for the new macbook pro's?
>>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>>

 Hi,

 My Girlfriend's Macbook Pro was chugging along nicely until today.
 We
 put in a Library disk with one of those raised Barcode labels on it
 and now the disk won't come out. The MBP tries to eject it, it gets
 stuck, and goes back in. Note: It doesn't come far enough out that
 we
 can catch it before it goes back in.

 As her boyfriend, I have my hands tied at the moment seeing as  
 how I
 can't get a tech support agent from our support centre out here
 until
 Saturday, and this is a critical problem as her Mac won't boot.

 I should add, we are both legally blind VO users.

 Thanks in advace and I appreciate any help.

 Regards,
 Alex,



>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>> email: michael.babc...@gwhosting.net
>> administrative e-mail: ad...@gwhosting.net
>> url: http://gwhosting.net
>>
>>
>>>
>
>
> >


--~--~-~--~~~---~--~~
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Re: Macbook Pro Crisis

2009-07-08 Thread Alex Jurgensen

HI,

Lol. Quality time. I like that.

Unfortunately this is her main work machine :( . Neither can she  
perceed with Leo training with a stuck disk. However, If possible, I  
will book a quicker appointment. The machine is not covered by AC but  
is rather covered by an external company. This disition was made  
because the machine is outside of Apple Care time. Having said that,  
the folks at Starnix-BC where it is registered are wonderful.

Regards,
Alex,


On 8-Jul-09, at 12:21 AM, ben mustill-rose wrote:

>
> I think this is going to be more of a hardware issue since the drive
> is actually trying but failing to eject.
> Is the computer covered under apple care?
> My adventureus side wants to tell you to try ejecting it when the
> optical drive is facing downwards - ie: the mbp is stood sideways
> vertically. You may find that even though the disk is not fully
> ejected you will be able to get enough of a grasp on it to be rather
> stubbon when pulling it out.
>
> Having said this, if the machine is still covered, its probably best
> for its user to spend some qualitty time with her boyfriend untill the
> machine can be scene to incase you inadvertently make the issue worse.
>
> On 08/07/2009, Barry Hadder  wrote:
>>
>> Alex,
>>
>> Try force quit and relaunch finder.
>>
>> Or, try ejecting the cd as the computer is booting.
>>
>>
>> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
>> volumename.  After the grep you could also just copy the ikon of the
>> drive in question from the desktop and paste it into the terminal
>> window.  This will tell you what if any programms are using the disk.
>>
>> Or try this:  in terminal type hdiutil eject -force /Volumes/ 
>> volumename
>>
>> And if that doesn't work: reboot into command mode.  I can't remember
>> off hand how to do that but I think emediately after the start sound
>> press command-option-o-f but I would look that up if I were you.   
>> Then
>> type eject cd ret reboot-mac ret.
>>
>> And if that doesn't work: 
>>
>> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>>
>>>
>>> very sorry, i thought the subject was "macbook pro prices"... sorry
>>> again.
>>> mike
>>>
>>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>>

 um, right, what are you asking? Just curious are you looking for
 pricing information for the new macbook pro's?
 On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:

>
> Hi,
>
> My Girlfriend's Macbook Pro was chugging along nicely until today.
> We
> put in a Library disk with one of those raised Barcode labels on  
> it
> and now the disk won't come out. The MBP tries to eject it, it  
> gets
> stuck, and goes back in. Note: It doesn't come far enough out that
> we
> can catch it before it goes back in.
>
> As her boyfriend, I have my hands tied at the moment seeing as  
> how I
> can't get a tech support agent from our support centre out here
> until
> Saturday, and this is a critical problem as her Mac won't boot.
>
> I should add, we are both legally blind VO users.
>
> Thanks in advace and I appreciate any help.
>
> Regards,
> Alex,
>
>
>
>>

 Michael Babcock
 GW Hosting, Your Dedicated Home On The Web
 Phone: +1-888-272-3555, ext 54121
 email: michael.babc...@gwhosting.net
 administrative e-mail: ad...@gwhosting.net
 url: http://gwhosting.net


>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>>
>>>
>>
>
>
> -- 
> Kind regards, BEN.
>
> email: bmustillr...@gmail.com
> msn: benmustillr...@hotmail.com
> web: http://www.bmr.me.uk (under construction)
>
> >


--~--~-~--~~~---~--~~
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Re: Macbook Pro Crisis

2009-07-08 Thread ben mustill-rose

I think this is going to be more of a hardware issue since the drive
is actually trying but failing to eject.
Is the computer covered under apple care?
My adventureus side wants to tell you to try ejecting it when the
optical drive is facing downwards - ie: the mbp is stood sideways
vertically. You may find that even though the disk is not fully
ejected you will be able to get enough of a grasp on it to be rather
stubbon when pulling it out.

Having said this, if the machine is still covered, its probably best
for its user to spend some qualitty time with her boyfriend untill the
machine can be scene to incase you inadvertently make the issue worse.

On 08/07/2009, Barry Hadder  wrote:
>
> Alex,
>
> Try force quit and relaunch finder.
>
> Or, try ejecting the cd as the computer is booting.
>
>
> If that doesn't work, open terminal and type lsof -n|grep /Volumes/
> volumename.  After the grep you could also just copy the ikon of the
> drive in question from the desktop and paste it into the terminal
> window.  This will tell you what if any programms are using the disk.
>
> Or try this:  in terminal type hdiutil eject -force /Volumes/volumename
>
> And if that doesn't work: reboot into command mode.  I can't remember
> off hand how to do that but I think emediately after the start sound
> press command-option-o-f but I would look that up if I were you.  Then
> type eject cd ret reboot-mac ret.
>
> And if that doesn't work: 
>
> On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:
>
>>
>> very sorry, i thought the subject was "macbook pro prices"... sorry
>> again.
>> mike
>>
>> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>>
>>>
>>> um, right, what are you asking? Just curious are you looking for
>>> pricing information for the new macbook pro's?
>>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>>

 Hi,

 My Girlfriend's Macbook Pro was chugging along nicely until today.
 We
 put in a Library disk with one of those raised Barcode labels on it
 and now the disk won't come out. The MBP tries to eject it, it gets
 stuck, and goes back in. Note: It doesn't come far enough out that
 we
 can catch it before it goes back in.

 As her boyfriend, I have my hands tied at the moment seeing as how I
 can't get a tech support agent from our support centre out here
 until
 Saturday, and this is a critical problem as her Mac won't boot.

 I should add, we are both legally blind VO users.

 Thanks in advace and I appreciate any help.

 Regards,
 Alex,



>
>>>
>>> Michael Babcock
>>> GW Hosting, Your Dedicated Home On The Web
>>> Phone: +1-888-272-3555, ext 54121
>>> email: michael.babc...@gwhosting.net
>>> administrative e-mail: ad...@gwhosting.net
>>> url: http://gwhosting.net
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>> email: michael.babc...@gwhosting.net
>> administrative e-mail: ad...@gwhosting.net
>> url: http://gwhosting.net
>>
>>
>> >
>
>
> >
>


-- 
Kind regards, BEN.

email: bmustillr...@gmail.com
msn: benmustillr...@hotmail.com
web: http://www.bmr.me.uk (under construction)

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Re: Macbook Pro Crisis

2009-07-07 Thread Barry Hadder

Alex,

Try force quit and relaunch finder.

Or, try ejecting the cd as the computer is booting.


If that doesn't work, open terminal and type lsof -n|grep /Volumes/ 
volumename.  After the grep you could also just copy the ikon of the  
drive in question from the desktop and paste it into the terminal  
window.  This will tell you what if any programms are using the disk.

Or try this:  in terminal type hdiutil eject -force /Volumes/volumename

And if that doesn't work: reboot into command mode.  I can't remember  
off hand how to do that but I think emediately after the start sound  
press command-option-o-f but I would look that up if I were you.  Then  
type eject cd ret reboot-mac ret.

And if that doesn't work: 

On Jul 7, 2009, at 11:52 PM, Michael Babcock wrote:

>
> very sorry, i thought the subject was "macbook pro prices"... sorry
> again.
> mike
>
> On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:
>
>>
>> um, right, what are you asking? Just curious are you looking for
>> pricing information for the new macbook pro's?
>> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>>
>>>
>>> Hi,
>>>
>>> My Girlfriend's Macbook Pro was chugging along nicely until today.  
>>> We
>>> put in a Library disk with one of those raised Barcode labels on it
>>> and now the disk won't come out. The MBP tries to eject it, it gets
>>> stuck, and goes back in. Note: It doesn't come far enough out that  
>>> we
>>> can catch it before it goes back in.
>>>
>>> As her boyfriend, I have my hands tied at the moment seeing as how I
>>> can't get a tech support agent from our support centre out here  
>>> until
>>> Saturday, and this is a critical problem as her Mac won't boot.
>>>
>>> I should add, we are both legally blind VO users.
>>>
>>> Thanks in advace and I appreciate any help.
>>>
>>> Regards,
>>> Alex,
>>>
>>>
>>>

>>
>> Michael Babcock
>> GW Hosting, Your Dedicated Home On The Web
>> Phone: +1-888-272-3555, ext 54121
>> email: michael.babc...@gwhosting.net
>> administrative e-mail: ad...@gwhosting.net
>> url: http://gwhosting.net
>>
>>
>>>
>
> Michael Babcock
> GW Hosting, Your Dedicated Home On The Web
> Phone: +1-888-272-3555, ext 54121
> email: michael.babc...@gwhosting.net
> administrative e-mail: ad...@gwhosting.net
> url: http://gwhosting.net
>
>
> >


--~--~-~--~~~---~--~~
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"MacVisionaries" group.
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Re: Macbook Pro Crisis

2009-07-07 Thread Michael Babcock

very sorry, i thought the subject was "macbook pro prices"... sorry  
again.
mike

On Jul 7, 2009, at 8:44 PM, Michael Babcock wrote:

>
> um, right, what are you asking? Just curious are you looking for
> pricing information for the new macbook pro's?
> On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:
>
>>
>> Hi,
>>
>> My Girlfriend's Macbook Pro was chugging along nicely until today. We
>> put in a Library disk with one of those raised Barcode labels on it
>> and now the disk won't come out. The MBP tries to eject it, it gets
>> stuck, and goes back in. Note: It doesn't come far enough out that we
>> can catch it before it goes back in.
>>
>> As her boyfriend, I have my hands tied at the moment seeing as how I
>> can't get a tech support agent from our support centre out here until
>> Saturday, and this is a critical problem as her Mac won't boot.
>>
>> I should add, we are both legally blind VO users.
>>
>> Thanks in advace and I appreciate any help.
>>
>> Regards,
>> Alex,
>>
>>
>>
>>>
>
> Michael Babcock
> GW Hosting, Your Dedicated Home On The Web
> Phone: +1-888-272-3555, ext 54121
> email: michael.babc...@gwhosting.net
> administrative e-mail: ad...@gwhosting.net
> url: http://gwhosting.net
>
>
> >

Michael Babcock
GW Hosting, Your Dedicated Home On The Web
Phone: +1-888-272-3555, ext 54121
email: michael.babc...@gwhosting.net
administrative e-mail: ad...@gwhosting.net
url: http://gwhosting.net


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Re: Macbook Pro Crisis

2009-07-07 Thread Michael Babcock

um, right, what are you asking? Just curious are you looking for  
pricing information for the new macbook pro's?
On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:

>
> Hi,
>
> My Girlfriend's Macbook Pro was chugging along nicely until today. We
> put in a Library disk with one of those raised Barcode labels on it
> and now the disk won't come out. The MBP tries to eject it, it gets
> stuck, and goes back in. Note: It doesn't come far enough out that we
> can catch it before it goes back in.
>
> As her boyfriend, I have my hands tied at the moment seeing as how I
> can't get a tech support agent from our support centre out here until
> Saturday, and this is a critical problem as her Mac won't boot.
>
> I should add, we are both legally blind VO users.
>
> Thanks in advace and I appreciate any help.
>
> Regards,
> Alex,
>
>
>
> >

Michael Babcock
GW Hosting, Your Dedicated Home On The Web
Phone: +1-888-272-3555, ext 54121
email: michael.babc...@gwhosting.net
administrative e-mail: ad...@gwhosting.net
url: http://gwhosting.net


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Re: Macbook Pro Crisis

2009-07-07 Thread Michael Babcock

um, right, what are you asking? Just curious are you looking for  
pricing information for the new macbook pro's?
On Jul 7, 2009, at 8:10 PM, Alex Jurgensen wrote:

>
> Hi,
>
> My Girlfriend's Macbook Pro was chugging along nicely until today. We
> put in a Library disk with one of those raised Barcode labels on it
> and now the disk won't come out. The MBP tries to eject it, it gets
> stuck, and goes back in. Note: It doesn't come far enough out that we
> can catch it before it goes back in.
>
> As her boyfriend, I have my hands tied at the moment seeing as how I
> can't get a tech support agent from our support centre out here until
> Saturday, and this is a critical problem as her Mac won't boot.
>
> I should add, we are both legally blind VO users.
>
> Thanks in advace and I appreciate any help.
>
> Regards,
> Alex,
>
>
>
> >

Michael Babcock
GW Hosting, Your Dedicated Home On The Web
Phone: +1-888-272-3555, ext 54121
email: michael.babc...@gwhosting.net
administrative e-mail: ad...@gwhosting.net
url: http://gwhosting.net


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Macbook Pro Crisis

2009-07-07 Thread Alex Jurgensen

Hi,

My Girlfriend's Macbook Pro was chugging along nicely until today. We  
put in a Library disk with one of those raised Barcode labels on it  
and now the disk won't come out. The MBP tries to eject it, it gets  
stuck, and goes back in. Note: It doesn't come far enough out that we  
can catch it before it goes back in.

As her boyfriend, I have my hands tied at the moment seeing as how I  
can't get a tech support agent from our support centre out here until  
Saturday, and this is a critical problem as her Mac won't boot.

I should add, we are both legally blind VO users.

Thanks in advace and I appreciate any help.

Regards,
Alex,



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