Re: does anyone else use t-mobile and have problems with their site?

2010-12-13 Thread Eric Oyen
I do and I have a lot of problems with their site. they use flash for the 
account payments control panel (as I am totally blind, this is incompatible 
with voiceover). I am seriously thinking of doing a screen capture video of the 
problems I have. I have yet to figure out how to mask the username/password 
portion of the screen. I may need some visual assistance to edit the video.

-Eric

On Dec 12, 2010, at 10:39 AM, Brett Campbell wrote:

 Hi,
 
   Unfortunately, it's been my experience anyway, the T-mobile site not 
 only doesn't work optimally with VoiceOver, it doesn't work optimally with 
 Mac.  Sighted members of my household sometimes have to clear the dust from 
 the Windows machine to perform certain tasks within our account on their site.
 
 
 
 Brett C.
 
 On Dec 8, 2010, at 1:50 AM, Eric Oyen wrote:
 
 ok,
 I have been pestering t-mobile to correct some issues on their website, not 
 notably:
 1. extensive use of flash video to display amount information and payment 
 methods
 2. use of a visual only captcha to even log in to the website.
 
 I was wondering if any of you use t-mobile as a cellular provider and have 
 this problem.
 also, I am not sure whats going on, but I tried to log in there tonight 
 after a webkit update and the site crashes the browser. I have also tried on 
 regular safari with the same result.I am seriously tempted to make a screen 
 capture video of the problem and post it via youtube (the accessibility 
 issue that is). its been 3 months of bothering these guys with no results. I 
 wonder what result a youtube video will have?
 
 any other suggestions?
 
 -Eric
 
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Re: does anyone else use t-mobile and have problems with their site?

2010-12-12 Thread Brett Campbell
Hi,

Unfortunately, it's been my experience anyway, the T-mobile site not 
only doesn't work optimally with VoiceOver, it doesn't work optimally with Mac. 
 Sighted members of my household sometimes have to clear the dust from the 
Windows machine to perform certain tasks within our account on their site.



Brett C.

On Dec 8, 2010, at 1:50 AM, Eric Oyen wrote:

 ok,
 I have been pestering t-mobile to correct some issues on their website, not 
 notably:
 1. extensive use of flash video to display amount information and payment 
 methods
 2. use of a visual only captcha to even log in to the website.
 
 I was wondering if any of you use t-mobile as a cellular provider and have 
 this problem.
 also, I am not sure whats going on, but I tried to log in there tonight after 
 a webkit update and the site crashes the browser. I have also tried on 
 regular safari with the same result.I am seriously tempted to make a screen 
 capture video of the problem and post it via youtube (the accessibility issue 
 that is). its been 3 months of bothering these guys with no results. I wonder 
 what result a youtube video will have?
 
 any other suggestions?
 
 -Eric
 
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 MacVisionaries group.
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does anyone else use t-mobile and have problems with their site?

2010-12-08 Thread Eric Oyen
ok,
I have been pestering t-mobile to correct some issues on their website, not 
notably:
1. extensive use of flash video to display amount information and payment 
methods
2. use of a visual only captcha to even log in to the website.

I was wondering if any of you use t-mobile as a cellular provider and have this 
problem.
also, I am not sure whats going on, but I tried to log in there tonight after a 
webkit update and the site crashes the browser. I have also tried on regular 
safari with the same result.I am seriously tempted to make a screen capture 
video of the problem and post it via youtube (the accessibility issue that is). 
its been 3 months of bothering these guys with no results. I wonder what result 
a youtube video will have?

any other suggestions?

-Eric

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