[Mailman-Users] Re: Hotmail complaint about list message, but complainant says she never marked anything as junk?

2022-04-06 Thread Michael Reeder -- Hygeia MS 

Bruce,

I don't have a specific answer to your problem, but ask your user to add 
your list to the "Safe User" (whitelist) in her email account. Might 
help.  Directions here:


https://www.clinicians-exchange.org/fix-hotmail-and-outlook-to-allow-safe-mailing-lists/

Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-871-TALK / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*


On 4/6/2022 6:51 PM, Bruce Johnson via Mailman-Users wrote:

I don’t know about hotmail/msn specifically but Yahoo and AOL (if AOL actually 
still exists!) are notorious for deciding for a user that something is spam and 
generating a complaint. I know I’ve seen similar issues on another list I 
manage (not using mailman, though)

On Apr 6, 2022, at 3:40 PM, Jayson Smith 
mailto:jayb...@bluegrasspals.com>> wrote:

Hi,


I run a relatively low traffic Email list on my VPS at Linode. Twice within the last two weeks, I've 
received an Email fromst...@hotmail.com  with the subject 
"Complaint about message from XX.XX.XX.XX" where XX.XX.XX.XX is my IP. I'm signed up for 
Microsoft's Junkmail Reporting Program, and this is the first time I've ever received a complaint 
from them. Using message headers, I've identified the complainant to be the same list member both 
times. The actual Emails fromst...@hotmail.com  have nothing in the 
body, and the complained about message as an attachment.


Obviously I can't have complaints tarnishing my Email sending reputation, so I 
contacted her to see if she was legitimately marking messages as spam/junk, or was 
doing it by accident, etc. Her response is that she has never marked any Emails from 
my list as spam or junk. In case it matters as far as the user interface goes, her 
Email address is at the msn.com  domain. Obviously *something* 
has to be causing complaints to be generated, so if she's not doing it, what could be 
causing this? Are there any automated processes at Microsoft that could cause a 
complaint of this type to be generated? Is she somehow marking messages as spam or 
junk without realizing it?


Thanks for any thoughts,


Jayson


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Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs

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[Mailman-Users] Re: Hotmail complaint about list message, but complainant says she never marked anything as junk?

2022-04-06 Thread Bruce Johnson via Mailman-Users 
I don’t know about hotmail/msn specifically but Yahoo and AOL (if AOL actually 
still exists!) are notorious for deciding for a user that something is spam and 
generating a complaint. I know I’ve seen similar issues on another list I 
manage (not using mailman, though)

On Apr 6, 2022, at 3:40 PM, Jayson Smith 
mailto:jayb...@bluegrasspals.com>> wrote:

Hi,


I run a relatively low traffic Email list on my VPS at Linode. Twice within the 
last two weeks, I've received an Email from 
st...@hotmail.com with the subject "Complaint about 
message from XX.XX.XX.XX" where XX.XX.XX.XX is my IP. I'm signed up for 
Microsoft's Junkmail Reporting Program, and this is the first time I've ever 
received a complaint from them. Using message headers, I've identified the 
complainant to be the same list member both times. The actual Emails from 
st...@hotmail.com have nothing in the body, and the 
complained about message as an attachment.


Obviously I can't have complaints tarnishing my Email sending reputation, so I 
contacted her to see if she was legitimately marking messages as spam/junk, or 
was doing it by accident, etc. Her response is that she has never marked any 
Emails from my list as spam or junk. In case it matters as far as the user 
interface goes, her Email address is at the msn.com domain. 
Obviously *something* has to be causing complaints to be generated, so if she's 
not doing it, what could be causing this? Are there any automated processes at 
Microsoft that could cause a complaint of this type to be generated? Is she 
somehow marking messages as spam or junk without realizing it?


Thanks for any thoughts,


Jayson


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Searchable Archives: https://www.mail-archive.com/mailman-users@python.org/
  https://mail.python.org/archives/list/mailman-users@python.org/

--
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs

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