Re: [Mailman-Users] listname-leave - wrong response

2007-02-13 Thread Scot Hacker

On Feb 11, 2007, at 6:12 PM, Mark Sapiro wrote:


 Actually, I meant unsubscribe_policy, but that isn't it anyway..

 There is an issue with subscribe_policy, but it doesn't impact your
 present issue. It seems the policy is likely set to None, but the
 mm_cfg option ALLOW_OPEN_SUBSCRIBE is set to No so the option doesn't
 appear on the page. Unless you really want open subscription without
 confirmation, I suggest setting the option you do want.

That setting is intentional - this is a list with special needs (lots  
of cell phone subscribers who have much more trouble unsubbing than  
normal users).



 Is there anything in Mailman's 'vette' or 'subscribe' logs?

 Yes in vette:
 Feb 11 13:09:47 2007 (30321) replied and discard
 appears immediately when the request is received.


 The admin Autoresponder page has autorespond_requests set to Yes,
 w/discard so the response in autoresponse_request_text is sent and the
 request is discarded.

Bingo - that was it! Many thanks Mark. Much appreciated.

Scot


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Re: [Mailman-Users] listname-leave - wrong response

2007-02-11 Thread Mark Sapiro
Scot Hacker wrote:

Hmm... this is a cPanel system,


First see
http://www.python.org/cgi-bin/faqw-mm.py?req=showfile=faq06.011.htp
and recognize from that that anything I tell you is only a guess.


and the entire contents of /etc/ 
aliases is:

mailman-admin: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
admin mailman
mailman-bounces: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
bounces mailman
mailman-confirm: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
confirm mailman
mailman-join: |/usr/local/cpanel/3rdparty/mailman/mail/mailman join  
mailman
mailman-leave: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
leave mailman
mailman-owner: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
owner mailman
mailman-request: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
request mailman
mailman-subscribe: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
subscribe mailman
mailman-unsubscribe: |/usr/local/cpanel/3rdparty/mailman/mail/ 
mailman unsubscribe mailman
mailman: /dev/null
mailman-loopback: /dev/null
owner-mailman: mailman-admin

In other words, no references to specific lists, or to -leave for any  
specific list, are in that file. Maybe cPanel keeps a separate  
aliases file somewhere, but I couldn't locate it if it does. Any  
cPanel experts have a clue where the equivalent file is?


What is your MTA? Your MTA's configuration would probably indicate what
it is doing.

If it is Postfix (or even if not), you might find aliases in
/usr/local/cpanel/3rdparty/mailman/data/.

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Re: [Mailman-Users] listname-leave - wrong response

2007-02-11 Thread Scot Hacker

On Feb 11, 2007, at 8:39 AM, Mark Sapiro wrote:

 Scot Hacker wrote:

 Hmm... this is a cPanel system,


OK, found 'em.
For the archives: On cPanel systems, Mailman aliases are stored in
/etc/valiases/[domain]

So now back to the original problem... for the domain in question,  
where sending to [EMAIL PROTECTED] results in the user getting  
back a Not allowed to post message rather than an unsub  
confirmation, the line looks totally normal:

[EMAIL PROTECTED]: |/usr/local/cpanel/3rdparty/mailman/mail/ 
mailman leave listname_domain.com

So that looks fine, and has never been altered.  Sending a message to  
listname-unsubscribe has the same result as listname-leave. Other  
theories?

Thanks,
Scot


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Re: [Mailman-Users] listname-leave - wrong response

2007-02-11 Thread Mark Sapiro
Scot Hacker wrote:

OK, found 'em.
For the archives: On cPanel systems, Mailman aliases are stored in
/etc/valiases/[domain]

So now back to the original problem... for the domain in question,  
where sending to [EMAIL PROTECTED] results in the user getting  
back a Not allowed to post message rather than an unsub  
confirmation, the line looks totally normal:

[EMAIL PROTECTED]: |/usr/local/cpanel/3rdparty/mailman/mail/ 
mailman leave listname_domain.com

So that looks fine, and has never been altered.  Sending a message to  
listname-unsubscribe has the same result as listname-leave. Other  
theories?


Is the user removed from the list?

What is in the list's General Options-goodbye_msg and the
send_goodbye_msg flag?

What is the setting for the list's Privacy options...-Subscription
rules-subscribe_policy?

Does this generate a pending request in adminbd?

Is there anything in Mailman's 'vette' or 'subscribe' logs?

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Re: [Mailman-Users] listname-leave - wrong response

2007-02-11 Thread Scot Hacker

On Feb 11, 2007, at 12:23 PM, Mark Sapiro wrote:

 Is the user removed from the list?

No.


 What is in the list's General Options-goodbye_msg and the
 send_goodbye_msg flag?

One line of plain text. It's set to Yes.


 What is the setting for the list's Privacy options...-Subscription
 rules-subscribe_policy?

Hmm... None of the three options are checked.


 Does this generate a pending request in adminbd?

No.


 Is there anything in Mailman's 'vette' or 'subscribe' logs?

Yes in vette:
Feb 11 13:09:47 2007 (30321) replied and discard
appears immediately when the request is received.

Nothing in subscribe log.

Thanks,
Scot


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Re: [Mailman-Users] listname-leave - wrong response

2007-02-11 Thread Mark Sapiro
Scot Hacker wrote:

On Feb 11, 2007, at 12:23 PM, Mark Sapiro wrote:

 What is the setting for the list's Privacy options...-Subscription
 rules-subscribe_policy?

Hmm... None of the three options are checked.


Actually, I meant unsubscribe_policy, but that isn't it anyway..

There is an issue with subscribe_policy, but it doesn't impact your
present issue. It seems the policy is likely set to None, but the
mm_cfg option ALLOW_OPEN_SUBSCRIBE is set to No so the option doesn't
appear on the page. Unless you really want open subscription without
confirmation, I suggest setting the option you do want.


 Is there anything in Mailman's 'vette' or 'subscribe' logs?

Yes in vette:
Feb 11 13:09:47 2007 (30321) replied and discard
appears immediately when the request is received.


The admin Autoresponder page has autorespond_requests set to Yes,
w/discard so the response in autoresponse_request_text is sent and the
request is discarded.

-- 
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San Francisco Bay Area, Californiabetter use your sense - B. Dylan

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Re: [Mailman-Users] listname-leave - wrong response

2007-02-10 Thread Mark Sapiro
Scot Hacker wrote:

  On one of my lists, when a subscriber sends a message to listname- 
[EMAIL PROTECTED], instead of the unsub confirmation, they get back the  
Sorry, you're not allowed to post to this list message (it's  
configured as a one-way list).

Any idea what could cause this?


The alias or whatever your MTA uses to get the mail to Mailman for the
listname-leave address pipes the mail to

   /path/to/mail/mailman post listname

instead of

   /path/to/mail/mailman leave listname

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Re: [Mailman-Users] listname-leave - wrong response

2007-02-10 Thread Scot Hacker

On Feb 10, 2007, at 11:06 AM, Mark Sapiro wrote:

  On one of my lists, when a subscriber sends a message to listname-
 [EMAIL PROTECTED], instead of the unsub confirmation, they get back the
 Sorry, you're not allowed to post to this list message (it's
 configured as a one-way list).

 Any idea what could cause this?


 The alias or whatever your MTA uses to get the mail to Mailman for the
 listname-leave address pipes the mail to

/path/to/mail/mailman post listname

 instead of

/path/to/mail/mailman leave listname

Hmm... this is a cPanel system, and the entire contents of /etc/ 
aliases is:

mailman-admin: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
admin mailman
mailman-bounces: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
bounces mailman
mailman-confirm: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
confirm mailman
mailman-join: |/usr/local/cpanel/3rdparty/mailman/mail/mailman join  
mailman
mailman-leave: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
leave mailman
mailman-owner: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
owner mailman
mailman-request: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
request mailman
mailman-subscribe: |/usr/local/cpanel/3rdparty/mailman/mail/mailman  
subscribe mailman
mailman-unsubscribe: |/usr/local/cpanel/3rdparty/mailman/mail/ 
mailman unsubscribe mailman
mailman: /dev/null
mailman-loopback: /dev/null
owner-mailman: mailman-admin

In other words, no references to specific lists, or to -leave for any  
specific list, are in that file. Maybe cPanel keeps a separate  
aliases file somewhere, but I couldn't locate it if it does. Any  
cPanel experts have a clue where the equivalent file is?

Thanks,
Scot


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