Re: [mailop] Delivery Reports, requested by Microsoft 'Outlook' customer, reported as Spam by same Microsoft 'Outlook' customer?
Suppression lists. All the big transactional email providers have them. We do it with feedback loops, if someone reports a legitimate and desired email as spam then we block them from our entire platform. The person who wants to send mail to them can try to reason with them and get the block removed, but very rarely does anyone care to (because they're not happy about their recipient reporting them as spam either). Of course, you have to consider the source as well. For example, if we get a feedback loop message from Fastmail we don't add it to the suppression list. Because their default behavior is that they forward everything they filter to their user's spam folder back to the feedback loop. So a user doesn't have to do anything for this to happen other than not change default settings. Comcast users frequently claim they're just deleting the email when it comes in over the feedback loop (often months later) but I don't buy it, I still put those on the suppression list. On 2023-08-10 11:07, Al Iverson via mailop wrote: Doesn't seem like a new problem, really. Any user can report spam on anything they want, and I'm not aware of any mechanism to suppress stupid reports from the sending side. On Thu, Aug 10, 2023 at 10:35 AM Benoit Panizzon via mailop wrote: Hi Team I would be very happy, if anymone at microsoft could get in touch with me, we probably get more than 90% false positives from the microsoft spam report robot. Newest crazy addition! exam...@outlook.com is sending an email indicating request for a delivery report. Our server AFTER delivering the email, obliges: From:(Mail Delivery System) To: exam...@outlook.com Successful Mail Delivery Report This is the mail system at host idefix.imp.ch. Your message was successfully delivered to the destination(s) listed below. If the message was delivered to mailbox you will receive no further notifications. Otherwise you may still receive notifications of mail delivery errors from other systems. The mail system === snip === exam...@outlook.com is reporting this as spam. We get a complaint from microsoft asking for us to suspend 'mailer daemon' for sending unsolicited emails. Doh! Microsoft, could you please just block customers like this one who repeatedly abuse your spam complaint machinery? Or build some simple rules to redirect 'dubious' spam reports to be reviewed by a human before clogging abuse desks of fellow ISP with such reports? Dubious could be: * from a 'mailer daemon'. * containing other signs that it is some sort of bounce. * Quoted text matching an email recently sent by your customer. etc I also wonder if you told your customers, confirming to GDPR, that you are disclosing their mail content to the abuse desk of any ISP around the world. We repeatedly get all sort of emails reported as spam, which I would consider to contain very sensitive information like salary information etc. Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G-Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 PrattelnFax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Delivery Reports, requested by Microsoft 'Outlook' customer, reported as Spam by same Microsoft 'Outlook' customer?
Doesn't seem like a new problem, really. Any user can report spam on anything they want, and I'm not aware of any mechanism to suppress stupid reports from the sending side. On Thu, Aug 10, 2023 at 10:35 AM Benoit Panizzon via mailop wrote: > > Hi Team > > I would be very happy, if anymone at microsoft could get > in touch with me, we probably get more than 90% false positives from > the microsoft spam report robot. > > Newest crazy addition! > > exam...@outlook.com is sending an email indicating request for a > delivery report. > > Our server AFTER delivering the email, obliges: > > From:(Mail Delivery System) > To: exam...@outlook.com > Successful Mail Delivery Report > > This is the mail system at host idefix.imp.ch. > > Your message was successfully delivered to the destination(s) > listed below. If the message was delivered to mailbox you will > receive no further notifications. Otherwise you may still receive > notifications of mail delivery errors from other systems. > >The mail system > === snip === > > exam...@outlook.com is reporting this as spam. We get a complaint from > microsoft asking for us to suspend 'mailer daemon' for sending > unsolicited emails. Doh! > > Microsoft, could you please just block customers like this one who > repeatedly abuse your spam complaint machinery? > > Or build some simple rules to redirect 'dubious' spam reports to be > reviewed by a human before clogging abuse desks of fellow ISP with such > reports? > > Dubious could be: > > * from a 'mailer daemon'. > * containing other signs that it is some sort of bounce. > * Quoted text matching an email recently sent by your customer. > > etc > > I also wonder if you told your customers, confirming to GDPR, that you > are disclosing their mail content to the abuse desk of any ISP around > the world. We repeatedly get all sort of emails reported as spam, which > I would consider to contain very sensitive information like salary > information etc. > > Mit freundlichen Grüssen > > -Benoît Panizzon- > -- > I m p r o W a r e A G-Leiter Commerce Kunden > __ > > Zurlindenstrasse 29 Tel +41 61 826 93 00 > CH-4133 PrattelnFax +41 61 826 93 01 > Schweiz Web http://www.imp.ch > __ > ___ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Al Iverson / Deliverability blogging at https://www.spamresource.com Subscribe to the weekly newsletter at https://ml.spamresource.com DNS Tools: https://xnnd.com / (312) 725-0130 / Chicago (Central Time) ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
[mailop] Delivery Reports, requested by Microsoft 'Outlook' customer, reported as Spam by same Microsoft 'Outlook' customer?
Hi Team I would be very happy, if anymone at microsoft could get in touch with me, we probably get more than 90% false positives from the microsoft spam report robot. Newest crazy addition! exam...@outlook.com is sending an email indicating request for a delivery report. Our server AFTER delivering the email, obliges: From:(Mail Delivery System) To: exam...@outlook.com Successful Mail Delivery Report This is the mail system at host idefix.imp.ch. Your message was successfully delivered to the destination(s) listed below. If the message was delivered to mailbox you will receive no further notifications. Otherwise you may still receive notifications of mail delivery errors from other systems. The mail system === snip === exam...@outlook.com is reporting this as spam. We get a complaint from microsoft asking for us to suspend 'mailer daemon' for sending unsolicited emails. Doh! Microsoft, could you please just block customers like this one who repeatedly abuse your spam complaint machinery? Or build some simple rules to redirect 'dubious' spam reports to be reviewed by a human before clogging abuse desks of fellow ISP with such reports? Dubious could be: * from a 'mailer daemon'. * containing other signs that it is some sort of bounce. * Quoted text matching an email recently sent by your customer. etc I also wonder if you told your customers, confirming to GDPR, that you are disclosing their mail content to the abuse desk of any ISP around the world. We repeatedly get all sort of emails reported as spam, which I would consider to contain very sensitive information like salary information etc. Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G-Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 PrattelnFax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
