Re: [mailop] I trust my candor is appreciated...?

[Anne Mitchell]

> If the traffic is Transactional, by all means open a ticket and push it. It 
> is always the best plan to keep Transactional traffic strictly separate from 
> all other traffic, and if there are issues, point the nature of said traffic 
> out in follow-up emails, as once validated, it will factor in the mitigation 
> decision.

Absolutely.  In fact, not only do we encourage (strongly) our email 
reputation/deliverability customers to segregate their transactional email out 
from their marketing/bulk email, but we actually have a special code in our 
zones to designate "this IP address sends only transactional emails" so that 
receivers and spam filters can take note of that (in fact I believe we still 
have a special rule in Spam Assassin for this very thing and reason).

Anne


Anne P. Mitchell, Esq.
CEO/President, 
SuretyMail Email Reputation and Inbox Deliverability Assistance 
http://www.SuretyMail.com/
http://www.SuretyMail.eu/

Don't have your own dedicated IP addresses?  
Check out SuretyMail Lite! 
Email Reputation and Deliverability for Everyone
http://www.isipp.com/suretymail-lite/


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Re: [mailop] I trust my candor is appreciated...?

[Kent McGovern via mailop]

It's great to see mailbox providers openly sharing information and willing
to help senders out.

Kent McGovern

On Thu, Jun 9, 2016 at 12:03 PM, Laura Atkins 
wrote:

> Thirding this. Thanks so much for sharing such insightful information with
> us.
>
> laura
>
>
> > On Jun 9, 2016, at 8:50 AM, Al Iverson 
> wrote:
> >
> > Michael, I greatly appreciate your participation and candor as well.
> >
> > Cheers,
> > Al Iverson
> >
> > On Thu, Jun 9, 2016 at 10:40 AM, G. Miliotis 
> wrote:
> >> On 9/6/2016 16:44, Michael Wise via mailop wrote:
> >>
> >>
> >> These are hard issues to discuss, and I hope the view I present of how
> >> certain issues are viewed from behind the trenches of a large scale mail
> >> service are useful.
> >>
> >> I for one appreciate the candor and have been helped by your
> participation
> >> in these discussions greatly.
> >> --GM
> >
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>
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Re: [mailop] I trust my candor is appreciated...?

[Al Iverson]

Michael, I greatly appreciate your participation and candor as well.

Cheers,
Al Iverson

--
Al Iverson
www.aliverson.com
(312)725-0130


On Thu, Jun 9, 2016 at 10:40 AM, G. Miliotis  wrote:
> On 9/6/2016 16:44, Michael Wise via mailop wrote:
>
>
> These are hard issues to discuss, and I hope the view I present of how
> certain issues are viewed from behind the trenches of a large scale mail
> service are useful.
>
> I for one appreciate the candor and have been helped by your participation
> in these discussions greatly.
> --GM
>
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Re: [mailop] I trust my candor is appreciated...?

[Andreas Ziegler]

I very much appreciate you, Michael, taking part in the discussions on
this list and giving us some hints on what the issues are.

Microsoft could (unfortunately) easily ignore every inquiry from small
mail providers and it won't affect them, so... thanks for not ignoring ;-)

My hint to german law wasn't meant to offend anyone and of course this
doesn't apply for every other country - i just wanted to provide
information on the local situation.

The intention of this part of the law is to ensure people can trust
communication providers like snail mail and e-mail.

Of course, some exceptions (like discarding virusses) are allowed,
although many still inform the recipient that a mail has been discarded
or quarantined because of a detected virus.

Andreas


Am 09.06.2016 um 15:44 schrieb Michael Wise via mailop:
> 
> These are hard issues to discuss, and I hope the view I present of how
> certain issues are viewed from behind the trenches of a large scale mail
> service are useful.
> 
> Sometimes, what scales and what doesn't are not obvious. But the comment
> on German law in particular is interesting, and ... Will not go un-noticed.
> 
> I am not a fan of Silent Drop, and continue to push for some other
> infrastructure and user friendly solution, but so far... It's a hard
> sell for many reasons.
> 
> Aloha,
> Michael.
> -- 
> Sent from my Windows Phone
> 
> 
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Re: [mailop] I trust my candor is appreciated...?

[Michael Wise via mailop]

If the traffic is Transactional, by all means open a ticket and push it. It is 
always the best plan to keep Transactional traffic strictly separate from all 
other traffic, and if there are issues, point the nature of said traffic out in 
follow-up emails, as once validated, it will factor in the mitigation decision.

Aloha,
Michael.
--
Sent from my Windows Phone

From: Dave Warren<mailto:da...@hireahit.com>
Sent: ‎6/‎9/‎2016 6:59 AM
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: Re: [mailop] I trust my candor is appreciated...?

On 2016-06-09 15:44, Michael Wise via mailop wrote:

These are hard issues to discuss, and I hope the view I present of how certain 
issues are viewed from behind the trenches of a large scale mail service are 
useful.

Sometimes, what scales and what doesn't are not obvious. But the comment on 
German law in particular is interesting, and ... Will not go un-noticed.

I am not a fan of Silent Drop, and continue to push for some other 
infrastructure and user friendly solution, but so far... It's a hard sell for 
many reasons.

It's a hard sell because your users blame me when they don't get a receipt, 
they don't blame you. If you could publish some sort of a "Yes, we drop your 
mail and won't tell the sender or recipient why" article, it would give senders 
a chance to point receivers toward it so that receivers could understand that 
the fault really is on their side of the line.

Either way, yes, your candor is greatly appreciated!


--
Dave Warren
http://www.hireahit.com/<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.hireahit.com%2f=01%7c01%7cmichael.wise%40microsoft.com%7c314d986179a04059a89508d3906e3f34%7c72f988bf86f141af91ab2d7cd011db47%7c1=j26e5Xvd9aTzkDcucTVMdIiQIrhDP6AyLPw%2bewN98kY%3d>
http://ca.linkedin.com/in/davejwarren<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fca.linkedin.com%2fin%2fdavejwarren=01%7c01%7cmichael.wise%40microsoft.com%7c314d986179a04059a89508d3906e3f34%7c72f988bf86f141af91ab2d7cd011db47%7c1=AaaaE6mX7tbWDGgJzDqH4DMduExph1aa66wa9o2bAN4%3d>


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Re: [mailop] I trust my candor is appreciated...?

[Dave Warren]

On 2016-06-09 15:44, Michael Wise via mailop wrote:


These are hard issues to discuss, and I hope the view I present of how 
certain issues are viewed from behind the trenches of a large scale 
mail service are useful.


Sometimes, what scales and what doesn't are not obvious. But the 
comment on German law in particular is interesting, and ... Will not 
go un-noticed.


I am not a fan of Silent Drop, and continue to push for some other 
infrastructure and user friendly solution, but so far... It's a hard 
sell for many reasons.


It's a hard sell because your users blame me when they don't get a 
receipt, they don't blame you. If you could publish some sort of a "Yes, 
we drop your mail and won't tell the sender or recipient why" article, 
it would give senders a chance to point receivers toward it so that 
receivers could understand that the fault really is on their side of the 
line.


Either way, yes, your candor is greatly appreciated!

--
Dave Warren
http://www.hireahit.com/
http://ca.linkedin.com/in/davejwarren

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[mailop] I trust my candor is appreciated...?

[Michael Wise via mailop]

These are hard issues to discuss, and I hope the view I present of how certain 
issues are viewed from behind the trenches of a large scale mail service are 
useful.

Sometimes, what scales and what doesn't are not obvious. But the comment on 
German law in particular is interesting, and ... Will not go un-noticed.

I am not a fan of Silent Drop, and continue to push for some other 
infrastructure and user friendly solution, but so far... It's a hard sell for 
many reasons.

Aloha,
Michael.
--
Sent from my Windows Phone
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