Re: [mailop] Seeking Clarity on Office 365 Error Message

2017-06-13 Thread Todd Herr 
On Tue, Jun 13, 2017 at 5:48 PM, Michael Wise 
wrote:

> Need a bit more detail. Was there an AS(###) after it?
>

​Hi Michael, and thanks for replying.

No, there's no AS(###) after it, at least nothing in our logs like that.

Just "550 5.4.1 [xxx@yyy.z]: Recipient address rejected: Access
denied [BY2NAM05FT028.eop-nam05.prod.protection.outlook.com]​"

It appears to be user-level filtering, since like I said we don't see
wholesale rejections for domains where our customers are sending to more
than a handful of recipients. We've had a request here to suppress these
going forward, so I just want to understand what the bounce is really
telling us so we can make the right decision.

Thanks again.



-- 

*todd herr*

*sr. delivery engineer www.sparkpost.com *
*twitter* @toddherr @sparkpost

*tel* 415-578-5222 x477
*mobile* 703-220-4153
*email* todd.h...@sparkpost.com 
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Re: [mailop] Seeking Clarity on Office 365 Error Message

2017-06-13 Thread Michael Wise via mailop 

Need a bit more detail. Was there an AS(###) after it?

Aloha,
Michael.
--
Sent from my Windows Phone

From: Todd Herr<mailto:todd.h...@sparkpost.com>
Sent: ‎6/‎13/‎2017 2:43 PM
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Seeking Clarity on Office 365 Error Message

Hello.

I'm wondering if there's anyone here who can point me to a definitive answer on 
the meaning of the following error message, seen when sending to an Office 365 
hosted domain:


550 5.4.1 ...@... Recipient address rejected: Access denied 
[DM3NAM06FT012.Eop-nam06.prod.protection.outlook.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2FDM3NAM06FT012.Eop-nam06.prod.protection.outlook.com=02%7C01%7Cmichael.wise%40microsoft.com%7C08ea7a96ac6b465ca53e08d4b2a52b77%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636329869848223578=ei5gC4Waasp%2FQoPcwO9UloSR27hg3wOJgZuoZoCAc2w%3D=0>]


​I've found this:

https://support.office.com/en-US/article/Fix-email-delivery-issues-for-error-code-5-4-1-in-Office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.office.com%2Fen-US%2Farticle%2FFix-email-delivery-issues-for-error-code-5-4-1-in-Office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a=02%7C01%7Cmichael.wise%40microsoft.com%7C08ea7a96ac6b465ca53e08d4b2a52b77%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636329869848223578=kIBD83zit9pr2NIQywNKJjVTbzsL2RkKx6idmswURwA%3D=0>

and this:

https://support.office.com/en-us/article/Email-non-delivery-reports-in-Office-365-51daa6b9-2e35-49c4-a0c9-df85bf8533c3?ui=en-US=en-US=US<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FEmail-non-delivery-reports-in-Office-365-51daa6b9-2e35-49c4-a0c9-df85bf8533c3%3Fui%3Den-US%26rs%3Den-US%26ad%3DUS=02%7C01%7Cmichael.wise%40microsoft.com%7C08ea7a96ac6b465ca53e08d4b2a52b77%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636329869848223578=U%2FvLx9ELMDMww23WByeDpkhnSvyNb2QHGysyPbyluPI%3D=0>

But they don't seem to quite cover it, as for most of my customers, they'll get 
the above error message on some, but not all, messages to a given domain.​

My goal here is to figure out if this is a signal that a given user does not 
wish to receive mail from a sender, and therefore should be suppressed, or if 
it's another example of some sort of configuration issue, as cited on the first 
linked page.

Thanks!

--

todd herr
sr. delivery engineer
www.sparkpost.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sparkpost.com=02%7C01%7Cmichael.wise%40microsoft.com%7C08ea7a96ac6b465ca53e08d4b2a52b77%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636329869848223578=Zm0oiINnVuwacoChlKFzAvsCV6pxXAg7w9A7hTWQUmQ%3D=0>
twitter @toddherr @sparkpost

tel 415-578-5222 x477
mobile 703-220-4153
email todd.h...@sparkpost.com<mailto:firstname.lastn...@messagesystems.com>
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[mailop] Seeking Clarity on Office 365 Error Message

2017-06-13 Thread Todd Herr 
Hello.

I'm wondering if there's anyone here who can point me to a definitive
answer on the meaning of the following error message, seen when sending to
an Office 365 hosted domain:

550 5.4.1 ...@... Recipient address rejected: Access denied
[DM3NAM06FT012.Eop-nam06.prod.protection.outlook.com]



​I've found this:

https://support.office.com/en-US/article/Fix-email-delivery-issues-for-error-code-5-4-1-in-Office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a

and this:

https://support.office.com/en-us/article/Email-non-delivery-reports-in-Office-365-51daa6b9-2e35-49c4-a0c9-df85bf8533c3?ui=en-US=en-US=US

But they don't seem to quite cover it, as for most of my customers, they'll
get the above error message on some, but not all, messages to a given
domain.​

My goal here is to figure out if this is a signal that a given user does
not wish to receive mail from a sender, and therefore should be suppressed,
or if it's another example of some sort of configuration issue, as cited on
the first linked page.

Thanks!

-- 

*todd herr*

*sr. delivery engineer www.sparkpost.com *
*twitter* @toddherr @sparkpost

*tel* 415-578-5222 x477
*mobile* 703-220-4153
*email* todd.h...@sparkpost.com 
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