Re: [mailop] Technical Contact to paddle.com mail platform operator?
On Mon, 5 Jul 2021 at 11:02, Benoît Panizzon via mailop wrote: > We have a customer who orders software licenses via paddle.com > > He should get keys via Email. But they never arrive. I also don't see > any trace of those emails in our logs. Hi had an issue with missing email from them to me. No one was able to fix it until I found the email were, in fact, delivered, but they were delivered to a wrong email address (the first one the merchant sent to paddle when they created my account and not the one I used through the merchant when I bought) and the email were delivered in spam, so I didn't see them in the wrong account. When I found this I used GDPR rights to ask them what data they had about my "old email address" (the one receiving the email) and they answered my email address was not in their system, LOL. I sent them the header of the email received 2 days before and they insisted that they sent that email to another email address (the one that should have receveid the email, in fact) but email headers don't lie. So, I don't know, but maybe they do something weird with email addresses updates, so maybe the email you're looking for have been delivered to a different email address ;-) My last 2 messages have been sent from Postmark ( mta197a-ord.mtasv.net. [104.245.209.197] and mta216a-ord.mtasv.net. [104.245.209.216] ). Stefano ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Technical Contact to paddle.com mail platform operator?
There are a lot of reasons that ESPs will stop customers from being able to mail recipients - recipients who complain, and addresses that bounce, etc. It’s possible that it was a global domain block but those are typically rare. The other possibility is that the recipient gave the sender a bad address and the mail is going to the wrong place. The sender is going to have to talk with their vendor to see why the mail isn’t leaving the application, or if it is where it’s actually going. laura > On 6 Jul 2021, at 09:47, Benoit Panizzon via mailop wrote: > > Hi > >> 2021-06-29 mta214a-ord.mtasv.net [104.245.209.214] >> 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216] >> 2020-11-25 mta200a-ord.mtasv.net [104.245.209.200] > > Thank you. I can confirm, other customers (other domains on our > platform) are getting email from those IP Addresses. > > So maybe Postmark put the domain of that recipient on an internal > blacklist? > > We had such an issue with AWS SES some time ago, where one of our > wholesale ISP customer's email domain was put on a SES internal > 'do not send' list because 'they got a lot of spam complaints' from > recipients in that domain. No AWS SES Customer could send emails to > this domain and didn't get any useful error message. It took months for > Amazon to look into that issue and solve it. > > Mit freundlichen Grüssen > > -Benoît Panizzon- > -- > I m p r o W a r e A G-Leiter Commerce Kunden > __ > > Zurlindenstrasse 29 Tel +41 61 826 93 00 > CH-4133 PrattelnFax +41 61 826 93 01 > Schweiz Web http://www.imp.ch > __ > ___ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Technical Contact to paddle.com mail platform operator?
Paddle needs to make the licenses available for download not just by email. This is a prime example of why. laura > On 5 Jul 2021, at 10:02, Benoît Panizzon via mailop wrote: > > Dear Mailops! > > We have a customer who orders software licenses via paddle.com > > He should get keys via Email. But they never arrive. I also don't see > any trace of those emails in our logs. > > He got in contact with the Vendor he orders the licenses with. The > vendor double checked the email address of our customer is correct and > sent 'test' emails via Paddle.com which paddle.com reports as > successfully sent. Still I can't see any trace of them in our email > logs. > > Our customer and the vendor did try to open a technical issue with > paddle.com but get nowhere as they don't manage to reach any human and > only get basic 'have you verified recipient email address is > correct, have you verified your spam-folder' replies from their online > support agents. > > Does anyone has any contact to a technical person, who could look at > the logs at the paddle.com side? Or who knows, for which IP range I > should look to maybe see connections not getting anywhere (like failing > on TLS or similar). > > -- > Mit freundlichen Grüssen > > -Benoît Panizzon- @ HomeOffice und normal erreichbar > -- > I m p r o W a r e A G-Leiter Commerce Kunden > __ > > Zurlindenstrasse 29 Tel +41 61 826 93 00 > CH-4133 PrattelnFax +41 61 826 93 01 > Schweiz Web http://www.imp.ch > __ > ___ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Technical Contact to paddle.com mail platform operator?
Hi > 2021-06-29 mta214a-ord.mtasv.net [104.245.209.214] > 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216] > 2020-11-25 mta200a-ord.mtasv.net [104.245.209.200] Thank you. I can confirm, other customers (other domains on our platform) are getting email from those IP Addresses. So maybe Postmark put the domain of that recipient on an internal blacklist? We had such an issue with AWS SES some time ago, where one of our wholesale ISP customer's email domain was put on a SES internal 'do not send' list because 'they got a lot of spam complaints' from recipients in that domain. No AWS SES Customer could send emails to this domain and didn't get any useful error message. It took months for Amazon to look into that issue and solve it. Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G-Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 PrattelnFax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Technical Contact to paddle.com mail platform operator?
On Mon, 2021-07-05 at 19:42 +0200, Konstantin Filtschew / Qameta via mailop wrote: > They are not using postmark. > > Received mails from paddle from this addresses: > > 2021-06-29 mta214a-ord.mtasv.net [104.245.209.214] > 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216] > 2020-11-25 mta200a-ord.mtasv.net [104.245.209.200] > > Hope it'll help mtasv.net is Postmark. The recipient was probably suppressed at Postmark due to a previous rejection. The sender would have to manually remove the suppression. ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Technical Contact to paddle.com mail platform operator?
They are not using postmark. Received mails from paddle from this addresses: 2021-06-29 mta214a-ord.mtasv.net [104.245.209.214] 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216] 2020-11-25 mta200a-ord.mtasv.net [104.245.209.200] Hope it'll help -- Konstantin Filtschew Rudolf-Dietz-Str. 4 D-65550 Limburg Germany Mobile: +49 177 / 675 10 53 Fax: +49 6431 / 479 42 08 Mail: k.filtsc...@qameta.com Web: https://www.qameta.com Amtsgericht: Limburg a.d. Lahn USt-IdNr.: DE263051243 Am 5. Juli 2021 um 11:34:01, Philip Paeps via mailop (mailop@mailop.org) schrieb: On 2021-07-05 17:02:06 (+0800), Benoît Panizzon via mailop wrote: > We have a customer who orders software licenses via paddle.com > > He should get keys via Email. But they never arrive. I also don't see > any trace of those emails in our logs. > > He got in contact with the Vendor he orders the licenses with. The > vendor double checked the email address of our customer is correct and > sent 'test' emails via Paddle.com which paddle.com reports as > successfully sent. Still I can't see any trace of them in our email > logs. > > Our customer and the vendor did try to open a technical issue with > paddle.com but get nowhere as they don't manage to reach any human and > only get basic 'have you verified recipient email address is > correct, have you verified your spam-folder' replies from their online > support agents. > > Does anyone has any contact to a technical person, who could look at > the logs at the paddle.com side? Or who knows, for which IP range I > should look to maybe see connections not getting anywhere (like > failing > on TLS or similar). I don't know anyone at paddle.com but I have apparently bought stuff through them from time to time over the years. According to the headers from email I found in my archive, mail from paddle.com is sent via Postmark (postmarkapp.com). Maybe that helps? Philip -- Philip Paeps Senior Reality Engineer Alternative Enterprises ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Technical Contact to paddle.com mail platform operator?
On 2021-07-05 17:02:06 (+0800), Benoît Panizzon via mailop wrote: We have a customer who orders software licenses via paddle.com He should get keys via Email. But they never arrive. I also don't see any trace of those emails in our logs. He got in contact with the Vendor he orders the licenses with. The vendor double checked the email address of our customer is correct and sent 'test' emails via Paddle.com which paddle.com reports as successfully sent. Still I can't see any trace of them in our email logs. Our customer and the vendor did try to open a technical issue with paddle.com but get nowhere as they don't manage to reach any human and only get basic 'have you verified recipient email address is correct, have you verified your spam-folder' replies from their online support agents. Does anyone has any contact to a technical person, who could look at the logs at the paddle.com side? Or who knows, for which IP range I should look to maybe see connections not getting anywhere (like failing on TLS or similar). I don't know anyone at paddle.com but I have apparently bought stuff through them from time to time over the years. According to the headers from email I found in my archive, mail from paddle.com is sent via Postmark (postmarkapp.com). Maybe that helps? Philip -- Philip Paeps Senior Reality Engineer Alternative Enterprises ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
[mailop] Technical Contact to paddle.com mail platform operator?
Dear Mailops! We have a customer who orders software licenses via paddle.com He should get keys via Email. But they never arrive. I also don't see any trace of those emails in our logs. He got in contact with the Vendor he orders the licenses with. The vendor double checked the email address of our customer is correct and sent 'test' emails via Paddle.com which paddle.com reports as successfully sent. Still I can't see any trace of them in our email logs. Our customer and the vendor did try to open a technical issue with paddle.com but get nowhere as they don't manage to reach any human and only get basic 'have you verified recipient email address is correct, have you verified your spam-folder' replies from their online support agents. Does anyone has any contact to a technical person, who could look at the logs at the paddle.com side? Or who knows, for which IP range I should look to maybe see connections not getting anywhere (like failing on TLS or similar). -- Mit freundlichen Grüssen -Benoît Panizzon- @ HomeOffice und normal erreichbar -- I m p r o W a r e A G-Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 PrattelnFax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
