Re: [mailop] Netflix no incoming for one user

[Anna Ward via mailop]

Netflix uses Amazon SES, at least for transactional mail. It's possible
their email address is on a suppression list, local to Netflix

or something global for Amazon

-- especially if at some point a complaint was registered for that
recipient. You and the recipient likely won't know the address is being
suppressed because it's done on the sender's side.

--
Anna Ward
Postmarkapp.com


On Wed, Apr 8, 2020 at 6:00 AM Christian Mack via mailop 
wrote:

> Hello
>
> Screenshots of email addresses are error prone.
> For example you can not distinguish ndash and minus characters.
> Double check his address by requesting a copy'n'paste for it.
>
>
> Kind regards,
> Christian Mack
>
> Am 03.04.20 um 23:47 schrieb Adam Moffett via mailop:
> > I have a customer who isn't receiving email notifications from Netflix.
> > We aren't rejecting them, and we're getting netflix emails for hundreds
> > of other people every day.  As far as I can tell no email for this
> > person ever gets here from netflix.com.
> >
> > The customer sent me screenshots from his netflix account showing the
> > correct email address.  He's tried the netflix support chat, but they
> > referred him back to me.
> >
> > Does anyone here have inroads to an email admin at Netflix?
> >
> > -- Adam Moffett, Network Engineer
> > Plexicomm - Internet Solutions | www.plexicomm.net
> > Office: 1.866.759.4678 x104
> >
> >
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>
>
> --
> Christian Mack
> Universität Konstanz
> Kommunikations-, Informations-, Medienzentrum (KIM)
> Abteilung IT-Dienste Forschung und Lehre
> 78457 Konstanz
> +49 7531 88-4416
>
> ___
> mailop mailing list
> mailop@mailop.org
> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
>
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Re: [mailop] Netflix no incoming for one user

[Christian Mack via mailop]

Hello

Screenshots of email addresses are error prone.
For example you can not distinguish ndash and minus characters.
Double check his address by requesting a copy'n'paste for it.


Kind regards,
Christian Mack

Am 03.04.20 um 23:47 schrieb Adam Moffett via mailop:
I have a customer who isn't receiving email notifications from Netflix. 
We aren't rejecting them, and we're getting netflix emails for hundreds 
of other people every day.  As far as I can tell no email for this 
person ever gets here from netflix.com.


The customer sent me screenshots from his netflix account showing the 
correct email address.  He's tried the netflix support chat, but they 
referred him back to me.


Does anyone here have inroads to an email admin at Netflix?

-- Adam Moffett, Network Engineer
Plexicomm - Internet Solutions | www.plexicomm.net
Office: 1.866.759.4678 x104


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--
Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung IT-Dienste Forschung und Lehre
78457 Konstanz
+49 7531 88-4416



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