Website feedback going straight to bugzilla would rock. How about
doing something similar for all contact? This could create a queue of
sorts with feedback that needs to be dealt with. And we can use
bugzilla to handle assigning user feedback, info requests, etc and
ensure nothing falls through the cracks.
I would also be in favor of using bugzilla or something similar to
track all marketing tasks. I generally use Jira for this both at work
and for foresight, very useful tool. Bugzilla can do it too, but jira
is designed a little more for managing work flow.
--Ken
On 7/31/07, Quim Gil [EMAIL PROTECTED] wrote:
This is not a blocker of the new wgo, but still an important issue.
Currently contacting GNOME is difficult for outsiders and even
insiders: we don't provide any email address and we send people to
mailing lists, forums and IRC channels where in fact nobody is
responsible of handling that feedback.
See http://www.gnome.org/contact/
I agree on the principle of educating to people where they should
direct their feedback and avoid random emails landing in the wrong
recipients. Yet some email addresses exist and we should show them up
in the right context.
This is how I think the feedback channels should work:
- Website feedback should be channeled through Edit This Page links
and clever forms pointing to bugzilla+website+www.gnome.org, saving
the hassle to users. This way everything gets publicly recorded.
- The Contact Us page should be linked in the footer and should
contain directions for the feedback channels and a form presented as a
last resort. This form would contain a selector for the destination,
where we would provide the options that already exist and are
reliable: board, press, proved local groups, etc (to be defined). A
mixture between the current http://gnome.jardigrec.eu/en/about/contact
and http://gnome.jardigrec.eu/en/about/contact-us (perhaps, Contact Us
could still be a separate page only accessed via Contact).
Please rise ideas or concerns.
--
Quim Gil /// http://desdeamericaconamor.org
--
marketing-list mailing list
marketing-list@gnome.org
http://mail.gnome.org/mailman/listinfo/marketing-list
--
Ken VanDine
http://ken.vandine.org
--
marketing-list mailing list
marketing-list@gnome.org
http://mail.gnome.org/mailman/listinfo/marketing-list
