Re: [admin] Errors to NANOG list subscribers take II

2007-11-09 Thread Bill Nash 


On Fri, 9 Nov 2007, Jay R. Ashworth wrote:

 On Fri, Nov 09, 2007 at 11:11:28AM -0500, Martin Hannigan wrote:
  On Nov 9, 2007 11:00 AM, Bill Nash [EMAIL PROTECTED] wrote:
   Given the serious impact this is having on operations, does this have a
   master ticket number or escalation id of some type? Has the vendor been
   involved yet? When can we expect to see a post mortem/RFO?
  
  Try not to get overly ridiculous here. The updates are to keep people
  informed that everyone on the back end cares.
 
 Now, see, Bill, I could've *told* you that humor would be too dry for
 Martin.  :-)
 
 Cheers,
 -- jra
 

For those scoring on technique or style, I call that one 'Shooting the 
Moon'. =)

- billn

Re: [admin] Errors to NANOG list subscribers take II

2007-11-09 Thread Bill Nash 


Given the serious impact this is having on operations, does this have a 
master ticket number or escalation id of some type? Has the vendor been 
involved yet? When can we expect to see a post mortem/RFO?

- billn

On Fri, 9 Nov 2007, Martin Hannigan wrote:

 
 Dear Colleagues:
 
 As you know, we are all seeing a single mailer message show up in our
 mailboxes at ~0330/est on a daily basis. We are aware that this is
 on-going.
 
 The issue is being actively worked on by the admin team at Merit and a
 resolution is forthcoming. Since the message happens once a day, it's
 understandably difficult to make a best effort determination that a
 fix will take hold. There isn't a test or dev system to try out
 solutions.
 
 This problem has been assigned a reasonable priority by the folks at
 Merit and we hope to see it fixed soon. Thanks to all who have let us
 know about this.
 
 Best Regards,
 
 Martin Hannigan
 NANOG MLC Member

Re: [admin] Errors to NANOG list subscribers take II

2007-11-09 Thread Leigh Porter 

Bill Nash wrote:
 On Fri, 9 Nov 2007, Jay R. Ashworth wrote:

   
 On Fri, Nov 09, 2007 at 11:11:28AM -0500, Martin Hannigan wrote:
 
 On Nov 9, 2007 11:00 AM, Bill Nash [EMAIL PROTECTED] wrote:
   
 Given the serious impact this is having on operations, does this have a
 master ticket number or escalation id of some type? Has the vendor been
 involved yet? When can we expect to see a post mortem/RFO?
 
 Try not to get overly ridiculous here. The updates are to keep people
 informed that everyone on the back end cares.
   
 Now, see, Bill, I could've *told* you that humor would be too dry for
 Martin.  :-)

 Cheers,
 -- jra

 

 For those scoring on technique or style, I call that one 'Shooting the 
 Moon'. =)

 - billn
   
So where's the ticket then?

-- 
Leigh