Re: How to get help from your ISP for security problems

[Sean Donelan]

On Thu, 30 Aug 2007, Sean Donelan wrote:
So I started putting together a web page of paid and free ISP security 
support links.  If you are a national or large regional ISP in the US,

send me your link and I'll add it.




Ok, uncle.  I've heard from many professional services security
groups.  I was focused on consumer security, but I added a separate 
section for ISP professional services security pages.  Like the consumer
section, I'm limiting it ISPs that provide both network and security 
support at the customer's location.


If possible, I prefer to keep the focus on consumer Internet security 
support and help sites rather than professional services marketing pages.


But I'd also like people to see the wide variety of help ISPs make
available.  And to give some ammunition to security folks inside ISPs
for you to show the people that make your web pages what other ISPs are 
doing.  Some ISPs are doing a great job, other ISPs are pretty lame.

RE: How to get help from your ISP for security problems

[Marcus H. Sachs]

Sean, great idea!  May we point to your page from the Internet Storm Center?
We've got an external links page at http://isc.sans.org/links.html that I'd
like to put it on.

Marc
SANS ISC

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean
Donelan
Sent: Thursday, August 30, 2007 2:27 PM
To: nanog@merit.edu
Subject: How to get help from your ISP for security problems



I'm used to the fingerpointing, but I was amazed when I met a lot of 
security researchers which didn't seem to know about all the different
things ISPs are doing to help customers avoid having their computers 
compromised by intrusions and repairing their computers afterwards.

So I started putting together a web page of paid and free ISP security 
support links.  If you are a national or large regional ISP in the US,
send me your link and I'll add it.

<http://www.donelan.com/ispsupport.html>

Note: I haven't said how to get help from some other ISP.

Re: How to get help from your ISP for security problems

[Roland Dobbins]

On Aug 30, 2007, at 11:27 AM, Sean Donelan wrote:

I was amazed when I met a lot of security researchers which didn't  
seem to know about all the different
things ISPs are doing to help customers avoid having their  
computers compromised by intrusions and repairing their computers  
afterwards


I've found that, with some notable exceptions, many academics who've  
evinced an interest in the networking security space seem to be quite  
incapable of making use of the various excellent search engines  
available to a) determine the current state of the art and b) check  
for prior art when proposing 'solutions' to various problems.


---
Roland Dobbins <[EMAIL PROTECTED]> // 408.527.6376 voice

   I don't sound like nobody.

   -- Elvis Presley

How to get help from your ISP for security problems

[Sean Donelan]

I'm used to the fingerpointing, but I was amazed when I met a lot of 
security researchers which didn't seem to know about all the different
things ISPs are doing to help customers avoid having their computers 
compromised by intrusions and repairing their computers afterwards.


So I started putting together a web page of paid and free ISP security 
support links.  If you are a national or large regional ISP in the US,

send me your link and I'll add it.



Note: I haven't said how to get help from some other ISP.