Re: Disney+ Geolocation issues
John, Give netad...@disneystreaming.com a shout. > On Feb 6, 2020, at 10:29, John van Oppen wrote: > > Did you happen to have this contact? I have a couple of CIDR blocks still > having this problem. > > The blocks involved all seem right on the main geolocation blocks. > > John > > From: NANOG On Behalf Of Cassidy B. Larson > Sent: Tuesday, November 12, 2019 3:54 PM > To: Michael Crapse > Cc: nanog@nanog.org > Subject: Re: Disney+ Geolocation issues > > We're seeing the same thing. Actually we saw it during pre-signup. Reached > out to Disney+ weeks ago as well, with no response. Now it's launched, our > support lines are flooded with people unable to give Disney all their moneys. >We finally got through to Disney+ support after 2.5hrs on hold to supply > them the error code, IP address, and zip code.. we'll see if it's passed to > the right folks. > > On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse wrote: > Myself and a few other ISPs are having our eyeballs complain about disney+ > saying that they're on a VPN. Does anyone have any idea, or who to contact > regarding this issue? > This is most likely improper geolocation databases. Anyone have an idea who > they use? > > Mike
Re: Disney+ Geolocation issues
I post this link on this list weekly at least. The past threads have this link. Please search! http://thebrotherswisp.com/index.php/geo-and-vpn/ Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Feb 6, 2020 at 10:30 AM John van Oppen wrote: > Did you happen to have this contact? I have a couple of CIDR blocks > still having this problem. > > > > The blocks involved all seem right on the main geolocation blocks. > > > > John > > > > *From:* NANOG *On Behalf Of *Cassidy B. Larson > *Sent:* Tuesday, November 12, 2019 3:54 PM > *To:* Michael Crapse > *Cc:* nanog@nanog.org > *Subject:* Re: Disney+ Geolocation issues > > > > We're seeing the same thing. Actually we saw it during pre-signup. > Reached out to Disney+ weeks ago as well, with no response. Now it's > launched, our support lines are flooded with people unable to give Disney > all their moneys.We finally got through to Disney+ support after 2.5hrs > on hold to supply them the error code, IP address, and zip code.. we'll see > if it's passed to the right folks. > > > > On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse > wrote: > > Myself and a few other ISPs are having our eyeballs complain about > disney+ saying that they're on a VPN. Does anyone have any idea, or who to > contact regarding this issue? > > This is most likely improper geolocation databases. Anyone have an idea > who they use? > > > > Mike > >
RE: Disney+ Geolocation issues
Did you happen to have this contact? I have a couple of CIDR blocks still having this problem. The blocks involved all seem right on the main geolocation blocks. John From: NANOG On Behalf Of Cassidy B. Larson Sent: Tuesday, November 12, 2019 3:54 PM To: Michael Crapse Cc: nanog@nanog.org Subject: Re: Disney+ Geolocation issues We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse mailto:mich...@wi-fiber.io>> wrote: Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike
Re: Disney+ Geolocation issues
The word on the street (that Disney pushed) was that "we are seeing higher than expected demand" WTF, you are in AWS, don't know how to autoscale? On Thu, Nov 14, 2019 at 11:06 AM Ethan O'Toole wrote: > > For Disney, isn't it the same "house" ? > > They're trying to control different pricing for different markets. Similar > to how Spotify costs a lot less in Indonesia and the Philippines. > > This is where a VPN comes in handy. > > - Ethan >
Re: Disney+ Geolocation issues
For Disney, isn't it the same "house" ? They're trying to control different pricing for different markets. Similar to how Spotify costs a lot less in Indonesia and the Philippines. This is where a VPN comes in handy. - Ethan
Re: Disney+ Geolocation issues
It is amazing how much variance there is between different IP GEO data sets, we recently switched from MaxMind to Neustar, there was a huge difference between the two…. -John
Re: Disney+ Geolocation issues
On Wed, Nov 13, 2019, at 15:49, Matthew Huff wrote: > It’s not about optimization, it’s about the contract with the content > providers. For Disney, isn't it the same "house" ?
RE: Disney+ Geolocation issues
That email (cl...@disneystreaming.com) bounced back as undeliverable. -Aaron From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Michael Crapse Sent: Tuesday, November 12, 2019 7:27 PM Cc: NANOG list Subject: Re: Disney+ Geolocation issues There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cl...@disneystreaming.com that i have reached out to in hope that they can hear our pleas. On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson wrote: We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse wrote: Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike
Re: Disney+ Geolocation issues
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse wrote: > Myself and a few other ISPs are having our eyeballs complain about > disney+ saying that they're on a VPN. Does anyone have any idea, or who to > contact regarding this issue? > This is most likely improper geolocation databases. Anyone have an idea > who they use? > > Mike >
Disney+ Geolocation Issues
Hey Everyone, I'm working with 3 ISPs currently who are having Geo Location issues with clients being told they are out of the US. When their IPs are checked via a free Geo IP tool everything is showing up correctly. Anyone have any insight on who Disney+ is using for their GeoLocation services and if anyone here can help out with getting updated to be in the correct location / type of service provider? Mat
Re: Disney+ Geolocation issues
For all those in the current and future thread. We were successful in reaching to Disney by emailing them with our subnet netad...@disneystreaming.com On Wed, 13 Nov 2019 at 08:26, Robert Blayzor wrote: > On 11/13/19 9:49 AM, Matthew Huff wrote: > > It’s not about optimization, it’s about the contract with the content > providers. The agreement is to restrict content by geographical regions > mainly for marketing purposes. They block VPN access to keep people from > bypassing those restrictions. It’s true of all the streaming providers. > > > Build a better mousetrap, because it's clearly not working. We still get > tons of people calling into first level support asking why ESPN+ doesn't > work and that ESPN told them to call their ISP's, which can do NOTHING > to fix the problem. > > Guessing Disney stole a page from that book... > > -- > inoc.net!rblayzor > XMPP: rblayzor.AT.inoc.net > PGP: https://pgp.inoc.net/rblayzor/ >
Re: Disney+ Geolocation issues
On 11/13/19 9:49 AM, Matthew Huff wrote: > It’s not about optimization, it’s about the contract with the content > providers. The agreement is to restrict content by geographical regions > mainly for marketing purposes. They block VPN access to keep people from > bypassing those restrictions. It’s true of all the streaming providers. Build a better mousetrap, because it's clearly not working. We still get tons of people calling into first level support asking why ESPN+ doesn't work and that ESPN told them to call their ISP's, which can do NOTHING to fix the problem. Guessing Disney stole a page from that book... -- inoc.net!rblayzor XMPP: rblayzor.AT.inoc.net PGP: https://pgp.inoc.net/rblayzor/
Re: Disney+ Geolocation issues
It’s not about optimization, it’s about the contract with the content providers. The agreement is to restrict content by geographical regions mainly for marketing purposes. They block VPN access to keep people from bypassing those restrictions. It’s true of all the streaming providers. > On Nov 13, 2019, at 9:44 AM, Robert Blayzor wrote: > > On 11/12/19 5:28 PM, Michael Crapse wrote: >> Myself and a few other ISPs are having our eyeballs complain about >> disney+ saying that they're on a VPN. Does anyone have any idea, or who >> to contact regarding this issue? >> This is most likely improper geolocation databases. Anyone have an idea >> who they use? >> > > > Same boat here. ARIN ISP with all valid SWIP clearly showing stateside > USA. So who knows what Disney+ is doing to block their viewers. Seems > rather silly to block viewing based on the connecting IP address. > Wouldn't you base it on the authorized viewer who is logged in and using > the service? I mean, that's what they are paying for. I get the whole > CDN steering thing, but the error message message sent back to the > viewer should not be to "call your ISP". Now you have support desks > taking thousands of worthless calls > > ESPN+ is guilty of the same garbage > > -- > inoc.net!rblayzor > XMPP: rblayzor.AT.inoc.net > PGP: https://pgp.inoc.net/rblayzor/
Re: Disney+ Geolocation issues
On 11/12/19 5:28 PM, Michael Crapse wrote: > Myself and a few other ISPs are having our eyeballs complain about > disney+ saying that they're on a VPN. Does anyone have any idea, or who > to contact regarding this issue? > This is most likely improper geolocation databases. Anyone have an idea > who they use? > Same boat here. ARIN ISP with all valid SWIP clearly showing stateside USA. So who knows what Disney+ is doing to block their viewers. Seems rather silly to block viewing based on the connecting IP address. Wouldn't you base it on the authorized viewer who is logged in and using the service? I mean, that's what they are paying for. I get the whole CDN steering thing, but the error message message sent back to the viewer should not be to "call your ISP". Now you have support desks taking thousands of worthless calls ESPN+ is guilty of the same garbage -- inoc.net!rblayzor XMPP: rblayzor.AT.inoc.net PGP: https://pgp.inoc.net/rblayzor/
Re: Disney+ Geolocation issues
On Tue, Nov 12, 2019 at 9:18 PM Michael Crapse wrote: > IPv6 is a lot more granular when it comes to geolocation data. It is also > very very unlikely that the block has been used before, and you never know > what the previous owner did or what geolocation/VPN blacklists it was added > to. Let me put it this way, this is a familiar song and dance for us, and > it never happens on ipv6 for us, always IPv4. > Michael — good info from the field. Thanks for sharing. CB > On Tue, Nov 12, 2019, 10:02 PM Randy Bush wrote: > >> > IPv6 support by disney(using AWS) would obviate this issue. >> >> ok. i give. exactly how? i mean technically. >> >> randy >> >
Re: Disney+ Geolocation issues
Using a TPIA provider here at home in Nova Scotia same issue. -jim On Tue., Nov. 12, 2019, 6:29 p.m. Michael Crapse, wrote: > Myself and a few other ISPs are having our eyeballs complain about > disney+ saying that they're on a VPN. Does anyone have any idea, or who to > contact regarding this issue? > This is most likely improper geolocation databases. Anyone have an idea > who they use? > > Mike >
Re: Disney+ Geolocation issues
IPv6 is a lot more granular when it comes to geolocation data. It is also very very unlikely that the block has been used before, and you never know what the previous owner did or what geolocation/VPN blacklists it was added to. Let me put it this way, this is a familiar song and dance for us, and it never happens on ipv6 for us, always IPv4. On Tue, Nov 12, 2019, 10:02 PM Randy Bush wrote: > > IPv6 support by disney(using AWS) would obviate this issue. > > ok. i give. exactly how? i mean technically. > > randy >
Re: Disney+ Geolocation issues
> IPv6 support by disney(using AWS) would obviate this issue. ok. i give. exactly how? i mean technically. randy
Re: Disney+ Geolocation issues
I sent an email there too, I think that this should be very apparent by now, but IPv6 support by disney(using AWS) would obviate this issue. Imagine if a multibillion dollar company can't implement ipv6, what hope do the smaller ones have? /s On Tue, 12 Nov 2019 at 20:37, Aden Dragulescu wrote: > Try netad...@disneystreaming.com. Was on their whois. > > -- > *Aden Dragulescu* > fiberdrop, LLC > a...@fiberdrop.net > > > On Tue, Nov 12, 2019 at 10:27 PM Michael Crapse > wrote: > >> There has been a continued flurry of trouble tickets from our eyeballs. I >> did find a contact cl...@disneystreaming.com that i have reached out to >> in hope that they can hear our pleas. >> >> On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson >> wrote: >> >>> We're seeing the same thing. Actually we saw it during pre-signup. >>> Reached out to Disney+ weeks ago as well, with no response. Now it's >>> launched, our support lines are flooded with people unable to give Disney >>> all their moneys.We finally got through to Disney+ support after 2.5hrs >>> on hold to supply them the error code, IP address, and zip code.. we'll see >>> if it's passed to the right folks. >>> >>> On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse >>> wrote: >>> Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike >>>
Re: Disney+ Geolocation issues
Try netad...@disneystreaming.com. Was on their whois. -- *Aden Dragulescu* fiberdrop, LLC a...@fiberdrop.net On Tue, Nov 12, 2019 at 10:27 PM Michael Crapse wrote: > There has been a continued flurry of trouble tickets from our eyeballs. I > did find a contact cl...@disneystreaming.com that i have reached out to > in hope that they can hear our pleas. > > On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson > wrote: > >> We're seeing the same thing. Actually we saw it during pre-signup. >> Reached out to Disney+ weeks ago as well, with no response. Now it's >> launched, our support lines are flooded with people unable to give Disney >> all their moneys.We finally got through to Disney+ support after 2.5hrs >> on hold to supply them the error code, IP address, and zip code.. we'll see >> if it's passed to the right folks. >> >> On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse >> wrote: >> >>> Myself and a few other ISPs are having our eyeballs complain about >>> disney+ saying that they're on a VPN. Does anyone have any idea, or who to >>> contact regarding this issue? >>> This is most likely improper geolocation databases. Anyone have an idea >>> who they use? >>> >>> Mike >>> >>
Re: Disney+ Geolocation issues
There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cl...@disneystreaming.com that i have reached out to in hope that they can hear our pleas. On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson wrote: > We're seeing the same thing. Actually we saw it during pre-signup. > Reached out to Disney+ weeks ago as well, with no response. Now it's > launched, our support lines are flooded with people unable to give Disney > all their moneys.We finally got through to Disney+ support after 2.5hrs > on hold to supply them the error code, IP address, and zip code.. we'll see > if it's passed to the right folks. > > On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse > wrote: > >> Myself and a few other ISPs are having our eyeballs complain about >> disney+ saying that they're on a VPN. Does anyone have any idea, or who to >> contact regarding this issue? >> This is most likely improper geolocation databases. Anyone have an idea >> who they use? >> >> Mike >> >
Disney+ Geolocation issues
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike
