RE: Acronis tech support?
An Acronis True Image follow-up: This weekend the HD in my home system suffered catastrophic failure - click, click, click. I purchased a new drive last night, put it in the box, installed XP Home w/no updates and the latest release of Acronis TrueImage 2009. Then plugged in my USB drive and began the restore of my previous system. The first full backup was from mid-October and it was restored and running in about 25 minutes. Then I pointed to the most recent differential from January 16th. That differential took about 2 hours to restore, but when I woke up this morning my machine was just as it was last Saturday morning. All-in-all, a more than satisfactory experience for me. Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _ From: Steve Pruitt [mailto:adminli...@bytampabay.com] Sent: Wednesday, January 07, 2009 6:12 PM To: NT System Admin Issues Subject: Re: Acronis tech support? Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs. This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve - Original Message - From: Steve Pruitt mailto:adminli...@bytampabay.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Acronis tech support?
Was it necessary to first install Windows and True Image 2009? I ask because I make only FULL backups with True Image, and then use a boot CD when I had to restore a system. It's quick and yes, since I only make backups once per month, I'm always slightly behind on some updates and patches. Murray From: Roger Wright [mailto:rwri...@evatone.com] Sent: Tuesday, January 20, 2009 10:19 AM To: NT System Admin Issues Subject: RE: Acronis tech support? An Acronis True Image follow-up: This weekend the HD in my home system suffered catastrophic failure - click, click, click. I purchased a new drive last night, put it in the box, installed XP Home w/no updates and the latest release of Acronis TrueImage 2009. Then plugged in my USB drive and began the restore of my previous system. The first full backup was from mid-October and it was restored and running in about 25 minutes. Then I pointed to the most recent differential from January 16th. That differential took about 2 hours to restore, but when I woke up this morning my machine was just as it was last Saturday morning. All-in-all, a more than satisfactory experience for me. Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _ From: Steve Pruitt [mailto:adminli...@bytampabay.com] Sent: Wednesday, January 07, 2009 6:12 PM To: NT System Admin Issues Subject: Re: Acronis tech support? Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs. This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve - Original Message - From: Steve Pruitt mailto:adminli...@bytampabay.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Acronis tech support?
H, probably not. I'll have to check for that option on the home version. Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _ From: Murray Freeman [mailto:mfree...@alanet.org] Sent: Tuesday, January 20, 2009 2:45 PM To: NT System Admin Issues Subject: RE: Acronis tech support? Was it necessary to first install Windows and True Image 2009? I ask because I make only FULL backups with True Image, and then use a boot CD when I had to restore a system. It's quick and yes, since I only make backups once per month, I'm always slightly behind on some updates and patches. Murray From: Roger Wright [mailto:rwri...@evatone.com] Sent: Tuesday, January 20, 2009 10:19 AM To: NT System Admin Issues Subject: RE: Acronis tech support? An Acronis True Image follow-up: This weekend the HD in my home system suffered catastrophic failure - click, click, click. I purchased a new drive last night, put it in the box, installed XP Home w/no updates and the latest release of Acronis TrueImage 2009. Then plugged in my USB drive and began the restore of my previous system. The first full backup was from mid-October and it was restored and running in about 25 minutes. Then I pointed to the most recent differential from January 16th. That differential took about 2 hours to restore, but when I woke up this morning my machine was just as it was last Saturday morning. All-in-all, a more than satisfactory experience for me. Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _ From: Steve Pruitt [mailto:adminli...@bytampabay.com] Sent: Wednesday, January 07, 2009 6:12 PM To: NT System Admin Issues Subject: Re: Acronis tech support? Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs. This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve - Original Message - From: Steve Pruitt mailto:adminli...@bytampabay.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Acronis tech support?
Thanks for the pointer. I'll be creating a couple Recovery Boot Disks tonight! Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _ From: Murray Freeman [mailto:mfree...@alanet.org] Sent: Tuesday, January 20, 2009 2:45 PM To: NT System Admin Issues Subject: RE: Acronis tech support? Was it necessary to first install Windows and True Image 2009? I ask because I make only FULL backups with True Image, and then use a boot CD when I had to restore a system. It's quick and yes, since I only make backups once per month, I'm always slightly behind on some updates and patches. Murray From: Roger Wright [mailto:rwri...@evatone.com] Sent: Tuesday, January 20, 2009 10:19 AM To: NT System Admin Issues Subject: RE: Acronis tech support? An Acronis True Image follow-up: This weekend the HD in my home system suffered catastrophic failure - click, click, click. I purchased a new drive last night, put it in the box, installed XP Home w/no updates and the latest release of Acronis TrueImage 2009. Then plugged in my USB drive and began the restore of my previous system. The first full backup was from mid-October and it was restored and running in about 25 minutes. Then I pointed to the most recent differential from January 16th. That differential took about 2 hours to restore, but when I woke up this morning my machine was just as it was last Saturday morning. All-in-all, a more than satisfactory experience for me. Roger Wright Network Administrator Evatone, Inc. 727.572.7076 x388 _ From: Steve Pruitt [mailto:adminli...@bytampabay.com] Sent: Wednesday, January 07, 2009 6:12 PM To: NT System Admin Issues Subject: Re: Acronis tech support? Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs. This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve - Original Message - From: Steve Pruitt mailto:adminli...@bytampabay.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
R: Acronis tech support?
I am sure Storagecraft is better GuidoElia HELPPC _ Da: Steve Pruitt [mailto:adminli...@bytampabay.com] Inviato: giovedì 8 gennaio 2009 0.12 A: NT System Admin Issues Oggetto: Re: Acronis tech support? Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs. This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve - Original Message - From: Steve Pruitt mailto:adminli...@bytampabay.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Acronis tech support?
Some of you may remember my struggle to get support from Acronis for a program bug I found the beginning of November. I finally got a response from them that I thought I should share: We apologize for the delay in response. As you have mentioned, that you were taking the back up of your system directly on DVDs, but it was not able to burn the last DVD. We would recommend you take the back up of your computer on your hard drive and split that back up and then burn that back up on the DVDs. Please make sure that the compression level of the back up is none. This would resolve your issue. However, if the issue still persists, please feel free to contact us. So, they're saying you can't back up to DVDs, even though we claim you can. Back up to your hard drive or a second one, then copy the files to DVDs. This has to be one of the dumbest things I've ever heard from any tech support. I ended up buying Paragon Drive Backup. Their user interface could be better, but the program does everything I want it to and does it well. And I've seen in the past that they actually provide tech support. I know Acronis used to be generally regarded as the best, but I'm afraid those days are long gone. Steve - Original Message - From: Steve Pruitt To: NT System Admin Issues Sent: Sunday, December 07, 2008 9:43 PM Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Acronis tech support?
Unless I missed something, Ultrabac is strictly for a business environment. I'm looking for a solution for my home PC. It's too bad to hear my experience isn't unusual. I was really hoping to hear otherwise. Steve - Original Message - From: Neil Standley To: NT System Admin Issues Sent: Monday, December 08, 2008 2:37 AM Subject: RE: Acronis tech support? I was using demo version as well but working with a sales manager which got me in direct contact with an engineer. It hasn't made a difference though because the issue is ongoing. If you're still evaluating take a look at Ultrabac.com. We're going forward with them over Acronis because it worked the first time, they're local to us (Bellevue, WA) and support speaks English! Our quote from both vendors put Ultrabac slightly lower than Acronis for the same functionality. I probably don't need to tell you this but if you're looking to purchase before the end of year they have special pricing. The Acronis forums are filled with complaints just like yours, this was another big reason we decided to go with Ultrabac. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Sunday, December 07, 2008 6:44 PM To: NT System Admin Issues Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Acronis tech support?
Ultrabac may be marketed toward the business market but they are still small enough to talk to and support SOH environments and in my opinion are a much better fit for them than most of the big boys. Jon On Mon, Dec 8, 2008 at 5:49 AM, Steve Pruitt [EMAIL PROTECTED]wrote: Unless I missed something, Ultrabac is strictly for a business environment. I'm looking for a solution for my home PC. It's too bad to hear my experience isn't unusual. I was really hoping to hear otherwise. Steve - Original Message - *From:* Neil Standley [EMAIL PROTECTED] *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Monday, December 08, 2008 2:37 AM *Subject:* RE: Acronis tech support? I was using demo version as well but working with a sales manager which got me in direct contact with an engineer. It hasn't made a difference though because the issue is ongoing. If you're still evaluating take a look at Ultrabac.com. We're going forward with them over Acronis because it worked the first time, they're local to us (Bellevue, WA) and support speaks English! Our quote from both vendors put Ultrabac slightly lower than Acronis for the same functionality. I probably don't need to tell you this but if you're looking to purchase before the end of year they have special pricing. The Acronis forums are filled with complaints just like yours, this was another big reason we decided to go with Ultrabac. Neil *From:* Steve Pruitt [mailto:[EMAIL PROTECTED] *Sent:* Sunday, December 07, 2008 6:44 PM *To:* NT System Admin Issues *Subject:* Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Acronis tech support?
We haven't spoken with them (Ultrabac) much on the home user market but I know their product will work on workstations as well. It may be a higher price point than Acronis but I would think a quick phone call to them for your specific questions would be worth it. I worked with Ultrabac for a couple hours before getting my first successful restore, with Acronis it was about a week. On the Acronis side, we were using True Image Echo Enterprise server, with Universal Restore. What I found was that backing up a system to an archive and then booting from the recovery disk and choosing the Server option which allows you to pull down an image from another source caused us to encounter corrupt archive errors. However when selecting the agent option from the boot disk I was able to push an archive from the management console to the remote machine and successfully recover from that same image. We also had issues accessing the backup archive when it was located in a share on our DC, we could authenticate but it wouldn't allow us access to the file. When I moved the file to a share on a member server I was able to see it and recover from it. In my opinion neither of these is a show stopper but when compared to the fact that Ultrabac worked as advertised without hassle, they come out as the winner for us, hands down. What specifically are your issues and which product are you using? I am still going to eval the Acronis home product because one of my customers is interested in it, it would be nice to know what to expect. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Monday, December 08, 2008 2:49 AM To: NT System Admin Issues Subject: Re: Acronis tech support? Unless I missed something, Ultrabac is strictly for a business environment. I'm looking for a solution for my home PC. It's too bad to hear my experience isn't unusual. I was really hoping to hear otherwise. Steve - Original Message - From: Neil Standley mailto:[EMAIL PROTECTED] To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Monday, December 08, 2008 2:37 AM Subject: RE: Acronis tech support? I was using demo version as well but working with a sales manager which got me in direct contact with an engineer. It hasn't made a difference though because the issue is ongoing. If you're still evaluating take a look at Ultrabac.com. We're going forward with them over Acronis because it worked the first time, they're local to us (Bellevue, WA) and support speaks English! Our quote from both vendors put Ultrabac slightly lower than Acronis for the same functionality. I probably don't need to tell you this but if you're looking to purchase before the end of year they have special pricing. The Acronis forums are filled with complaints just like yours, this was another big reason we decided to go with Ultrabac. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Sunday, December 07, 2008 6:44 PM To: NT System Admin Issues Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Acronis tech support?
Hi Neil, I was testing Acronis True Image Home 2009, and I have three issues: 1) A bug when backing up to DVDs that makes this function unusable (it fails 100% of the time) 2) That bug should have been caught in the most elementary regression testing. Since this went into a production release, that makes me extremely suspicious of the quality of their testing generally. I need confidence in my backup program, and this doesn't inspire it. 3) The complete lack of response to the bug reports submitted to their customer service. Messages I saw in their support forum say this is normal. Apparently the only support available is through their chat line. Yesterday I waited for 45 minutes before giving up. Somehow I don't expect to get experienced techs there, based on the other experiences. Steve - Original Message - From: Neil Standley To: NT System Admin Issues Sent: Monday, December 08, 2008 11:52 AM Subject: RE: Acronis tech support? We haven't spoken with them (Ultrabac) much on the home user market but I know their product will work on workstations as well. It may be a higher price point than Acronis but I would think a quick phone call to them for your specific questions would be worth it. I worked with Ultrabac for a couple hours before getting my first successful restore, with Acronis it was about a week. On the Acronis side, we were using True Image Echo Enterprise server, with Universal Restore. What I found was that backing up a system to an archive and then booting from the recovery disk and choosing the Server option which allows you to pull down an image from another source caused us to encounter corrupt archive errors. However when selecting the agent option from the boot disk I was able to push an archive from the management console to the remote machine and successfully recover from that same image. We also had issues accessing the backup archive when it was located in a share on our DC, we could authenticate but it wouldn't allow us access to the file. When I moved the file to a share on a member server I was able to see it and recover from it. In my opinion neither of these is a show stopper but when compared to the fact that Ultrabac worked as advertised without hassle, they come out as the winner for us, hands down. What specifically are your issues and which product are you using? I am still going to eval the Acronis home product because one of my customers is interested in it, it would be nice to know what to expect. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Monday, December 08, 2008 2:49 AM To: NT System Admin Issues Subject: Re: Acronis tech support? Unless I missed something, Ultrabac is strictly for a business environment. I'm looking for a solution for my home PC. It's too bad to hear my experience isn't unusual. I was really hoping to hear otherwise. Steve - Original Message - From: Neil Standley To: NT System Admin Issues Sent: Monday, December 08, 2008 2:37 AM Subject: RE: Acronis tech support? I was using demo version as well but working with a sales manager which got me in direct contact with an engineer. It hasn't made a difference though because the issue is ongoing. If you're still evaluating take a look at Ultrabac.com. We're going forward with them over Acronis because it worked the first time, they're local to us (Bellevue, WA) and support speaks English! Our quote from both vendors put Ultrabac slightly lower than Acronis for the same functionality. I probably don't need to tell you this but if you're looking to purchase before the end of year they have special pricing. The Acronis forums are filled with complaints just like yours, this was another big reason we decided to go with Ultrabac. Neil From: Steve Pruitt [mailto:[EMAIL PROTECTED] Sent: Sunday, December 07, 2008 6:44 PM To: NT System Admin Issues Subject: Acronis tech support? A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Acronis tech support?
A month ago, based on recommendations here, I downloaded the Acronis evaluation. I quickly found an apparent program bug when backing up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib, etc. but after creating them it tried to open MyBackup.tib. I used the chat to report the problem, and also opened a ticket. A week ago, having heard nothing, I opened another ticket. Still no response. In the meantime I bought an external hard drive to use for backups, but of course the 15-day evaluation period was over by then. How long does it usually take them to respond? I have to say I'm not impressed. Steve ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
