Pri Question...
Hi All, I have a quick PRI question. At one of our remote sites we have (2) Verizon PRIs for our Cisco Call Manager VOIP phone system. It was a new service build for Verizon (no oold circuits, fiber in the building etc.) and they have had some issues where both PRIs have gone down for 2, 10, 24, and even 48 hours a couple times so far due to equipment failure. Is there any way to have a backup from another vendor to take over if these PRIs go down again? Or is there a way to forward that site's calls over to our main site and start receiving calls there? We have a 50mbit mpls circuit between the 2 sites. It has happened during registration season and now they are worried it could happen again and we could lose business for those days it might go down. It has been stable for 6 months now and Verizon says everything is finally ok but the higher ups don't trust it and registration is coming again so they want to put in some failover. Any thoughts are greatly appreciated. I don't think we can go with another carrier for failover because all our numbers are ported on the Verizon PRIs. Just looking for some ideas.. Thanks.. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Pri Question...
I have PRIs (with Paetec Communications) and they offer something called DTO (Direct Trunk Overflow). What this does is in the event that our PRI is down (or if all 24 channels are being utilized), Paetec forwards all incoming calls on that PRI to another number. Calls can be forwarded to ANY number we choose. See if they offer something like that. If not, it might be time to switch carriers. - Dave From: Chyka, Robert [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 8:41 AM To: NT System Admin Issues Subject: Pri Question... Hi All, I have a quick PRI question. At one of our remote sites we have (2) Verizon PRIs for our Cisco Call Manager VOIP phone system. It was a new service build for Verizon (no oold circuits, fiber in the building etc.) and they have had some issues where both PRIs have gone down for 2, 10, 24, and even 48 hours a couple times so far due to equipment failure. Is there any way to have a backup from another vendor to take over if these PRIs go down again? Or is there a way to forward that site's calls over to our main site and start receiving calls there? We have a 50mbit mpls circuit between the 2 sites. It has happened during registration season and now they are worried it could happen again and we could lose business for those days it might go down. It has been stable for 6 months now and Verizon says everything is finally ok but the higher ups don't trust it and registration is coming again so they want to put in some failover. Any thoughts are greatly appreciated. I don't think we can go with another carrier for failover because all our numbers are ported on the Verizon PRIs. Just looking for some ideas.. Thanks.. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Pri Question...
Great.. thanks for the info..im calling them now. I assume there is a charge for that? From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 8:49 AM To: NT System Admin Issues Subject: RE: Pri Question... I have PRIs (with Paetec Communications) and they offer something called DTO (Direct Trunk Overflow). What this does is in the event that our PRI is down (or if all 24 channels are being utilized), Paetec forwards all incoming calls on that PRI to another number. Calls can be forwarded to ANY number we choose. See if they offer something like that. If not, it might be time to switch carriers. - Dave From: Chyka, Robert [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 8:41 AM To: NT System Admin Issues Subject: Pri Question... Hi All, I have a quick PRI question. At one of our remote sites we have (2) Verizon PRIs for our Cisco Call Manager VOIP phone system. It was a new service build for Verizon (no oold circuits, fiber in the building etc.) and they have had some issues where both PRIs have gone down for 2, 10, 24, and even 48 hours a couple times so far due to equipment failure. Is there any way to have a backup from another vendor to take over if these PRIs go down again? Or is there a way to forward that site's calls over to our main site and start receiving calls there? We have a 50mbit mpls circuit between the 2 sites. It has happened during registration season and now they are worried it could happen again and we could lose business for those days it might go down. It has been stable for 6 months now and Verizon says everything is finally ok but the higher ups don't trust it and registration is coming again so they want to put in some failover. Any thoughts are greatly appreciated. I don't think we can go with another carrier for failover because all our numbers are ported on the Verizon PRIs. Just looking for some ideas.. Thanks.. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Pri Question...
Yes. $20/month IIRC From: Chyka, Robert [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 8:51 AM To: NT System Admin Issues Subject: RE: Pri Question... Great.. thanks for the info..im calling them now. I assume there is a charge for that? From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 8:49 AM To: NT System Admin Issues Subject: RE: Pri Question... I have PRIs (with Paetec Communications) and they offer something called DTO (Direct Trunk Overflow). What this does is in the event that our PRI is down (or if all 24 channels are being utilized), Paetec forwards all incoming calls on that PRI to another number. Calls can be forwarded to ANY number we choose. See if they offer something like that. If not, it might be time to switch carriers. - Dave From: Chyka, Robert [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 8:41 AM To: NT System Admin Issues Subject: Pri Question... Hi All, I have a quick PRI question. At one of our remote sites we have (2) Verizon PRIs for our Cisco Call Manager VOIP phone system. It was a new service build for Verizon (no oold circuits, fiber in the building etc.) and they have had some issues where both PRIs have gone down for 2, 10, 24, and even 48 hours a couple times so far due to equipment failure. Is there any way to have a backup from another vendor to take over if these PRIs go down again? Or is there a way to forward that site's calls over to our main site and start receiving calls there? We have a 50mbit mpls circuit between the 2 sites. It has happened during registration season and now they are worried it could happen again and we could lose business for those days it might go down. It has been stable for 6 months now and Verizon says everything is finally ok but the higher ups don't trust it and registration is coming again so they want to put in some failover. Any thoughts are greatly appreciated. I don't think we can go with another carrier for failover because all our numbers are ported on the Verizon PRIs. Just looking for some ideas.. Thanks.. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Pri Question...
I agree. We also have Paetec and XO as redundant voice vendors. I have one as incoming and another as outbound calling. If one vendor goes down I go into our PBX and take out the trunk that is down so it will only utilize the trunk that is working. We also have it setup so that if the trunk does go down with both (they are both Verizon based so sometimes they both go down)then we forward the lines automatically (we do not do anything) to our emergency toll free numbers off site at our cybercenter. In your case you could send these lines to your main office to answer the calls. XO and Paetec do nto charge much to have this service. This many be a more cost effecive solution rather then paying for two vendors. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Pri Question...
Do you know if Verizon is teamed with anyone to offer this service? -Original Message- From: Christos R [mailto:[EMAIL PROTECTED] Sent: Thursday, May 01, 2008 10:28 AM To: NT System Admin Issues Subject: RE: Pri Question... I agree. We also have Paetec and XO as redundant voice vendors. I have one as incoming and another as outbound calling. If one vendor goes down I go into our PBX and take out the trunk that is down so it will only utilize the trunk that is working. We also have it setup so that if the trunk does go down with both (they are both Verizon based so sometimes they both go down)then we forward the lines automatically (we do not do anything) to our emergency toll free numbers off site at our cybercenter. In your case you could send these lines to your main office to answer the calls. XO and Paetec do nto charge much to have this service. This many be a more cost effecive solution rather then paying for two vendors. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
