RE: Barracuda stuff?
Your appeal will get you delisted, but if there is an ongoing problem either with you or Barracuda's reasoning you will get relisted. I am going to assume you don't have a problem and don't spam. If you don't then what might very well have happened is that Barracuda listed you because you use the same DNS server as a spammer. A most amazingly stupid reason for a mainstream system to use, but Barracuda does it. Call Barracuda support. Good luck, they are clueless when someone is listed and trying to find out how to correct the problem. I have tried to help others before.. I would also consider this option: 1) Make sure you don't have an open relay or a virus issue. 2) Tell your user that the administrator that runs obsmtp.com has decided they don't want email from you and you have investigated and that there is no problem with your system and that they should contact them. From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Friday, April 17, 2009 10:28 AM To: NT System Admin Issues Subject: Barracuda stuff? Greetings! Our Notes server is on a private network behind a firewall. A year or two ago, we found that spam filters were not able to get to our actual SMTP server, so most mail (including hundreds of medical case records) was bouncing. We contracted with Postini for hosted SMTP services... Somewhere in Canada, there is a Barracuda system blocking us. Somehow, it seems to be tracing beyond our SMTP host, finding our firewall, and then refusing the connection: Error transferring to OUTBOUNDS5.GA.OBSMTP.COM; SMTP Protocol Returned a Permanent Error 554 Service unavailable; Client host [fg400-1.calgaryzoo.ab.ca] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=12.15.29.130; This error is unique to this institution, and it is repeatable. I have followed the link and then made my appeal through that web site, but...??? -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.orghttp://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Barracuda stuff?
Odds are good you got the poor rep due to the bounces. J How long ago did you make the appeal through the site? From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Friday, April 17, 2009 10:28 AM To: NT System Admin Issues Subject: Barracuda stuff? Greetings! Our Notes server is on a private network behind a firewall. A year or two ago, we found that spam filters were not able to get to our actual SMTP server, so most mail (including hundreds of medical case records) was bouncing. We contracted with Postini for hosted SMTP services... Somewhere in Canada, there is a Barracuda system blocking us. Somehow, it seems to be tracing beyond our SMTP host, finding our firewall, and then refusing the connection: Error transferring to OUTBOUNDS5.GA.OBSMTP.COM; SMTP Protocol Returned a Permanent Error 554 Service unavailable; Client host [fg400-1.calgaryzoo.ab.ca] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=12.15.29.130; This error is unique to this institution, and it is repeatable. I have followed the link and then made my appeal through that web site, but...??? -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Barracuda stuff?
Thanks - got the first bounce THU morning, but I thought Postini had burped. However, numerous re-tries result in the same message. I put in the appeal about 7:30 CDT FRI morning. -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. Damien Solodow damien.solo...@ibcschools.edu wrote on 04/17/2009 09:32:54 AM: Odds are good you got the poor rep due to the bounces. J How long ago did you make the appeal through the site? From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Friday, April 17, 2009 10:28 AM To: NT System Admin Issues Subject: Barracuda stuff? Greetings! Our Notes server is on a private network behind a firewall. A year or two ago, we found that spam filters were not able to get to our actual SMTP server, so most mail (including hundreds of medical case records) was bouncing. We contracted with Postini for hosted SMTP services... Somewhere in Canada, there is a Barracuda system blocking us. Somehow, it seems to be tracing beyond our SMTP host, finding our firewall, and then refusing the connection: Error transferring to OUTBOUNDS5.GA.OBSMTP.COM; SMTP Protocol Returned a Permanent Error 554 Service unavailable; Client host [fg400-1.calgaryzoo.ab.ca] blocked using Barracuda Reputation; http: //bbl.barracudacentral.com/q.cgi?ip=12.15.29.130 This error is unique to this institution, and it is repeatable. I have followed the link and then made my appeal through that web site, but...??? -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Barracuda stuff?
So some where in Canada a system that is using the barracuda software is blocking you. It could be that barracuda as evaluated the emails you are sending and decided it didn't like them for whatever reason. If that is the case then following the link they provided and appealing the listing should get you delisted. If it is just this 1 barracuda device then it might be the administrator at that site that has blocked, and appealing via the link they provide will probably do you no good. I know if I have to personally block a site it is generally for good reason, and I am a very hard person to convience to unblock one that I have manually blocked. I don't get what you mean by Somehow, it seems to be tracing beyond our SMTP host, finding our firewall, and then refusing the connection: The barracuda device is not tracing to or past anything on your network and then block the connection. All the barracuda device is doing is accepting your inital connection, then most likely doing a Reverse DNS lookup of your IP address and plugging in the fg400-1.calgaryzoo.ab.ca for the hostname, and since the barracuda database has 12.15.29.130 listed as an address not to allow message through for it kicks out the error 554 message. They are not doing anything funny to try and get by smtp host or firewall. -Mike - Original Message - From: richardmccl...@aspca.org To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Friday, April 17, 2009 10:27 AM Subject: Barracuda stuff? Greetings! Our Notes server is on a private network behind a firewall. A year or two ago, we found that spam filters were not able to get to our actual SMTP server, so most mail (including hundreds of medical case records) was bouncing. We contracted with Postini for hosted SMTP services... Somewhere in Canada, there is a Barracuda system blocking us. Somehow, it seems to be tracing beyond our SMTP host, finding our firewall, and then refusing the connection: Error transferring to OUTBOUNDS5.GA.OBSMTP.COM; SMTP Protocol Returned a Permanent Error 554 Service unavailable; Client host [fg400-1.calgaryzoo.ab.ca] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=12.15.29.130; This error is unique to this institution, and it is repeatable. I have followed the link and then made my appeal through that web site, but...??? -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
