RE: Gmail - how do you get a human to help with an account issue?
I seem to remember using a forgotten password option there some time ago I'm sure there was a 5 day wait and then I had to try again, then it went through the security question and then reset it Still no human contact though ...Spence From: Carl Houseman [mailto:[EMAIL PROTECTED] Sent: 29 February 2008 03:36 To: NT System Admin Issues Subject: OT: Gmail - how do you get a human to help with an account issue? I've got another gmail box/address with an unknown password. All mail sent to it appears in this mailbox, so I must have set it to forward at some point. I want regain access to it and change that setting. Password reset e-mails don't deliver anywhere I can access - I have no idea what the secondary e-mail address might have been, probably an ISP I left a long time ago. Attempts to use their contact us form just result in the same form message we fixed the problem, try again, and of course nothing is changed. Is there some trick to getting human-based help from gmail? Carl __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ This is a confidential email. StarCase may monitor and record all emails. The views expressed in this email are those of the sender and not StarCase. StarCase (UK) Ltd Trading Address: Berkeley Business Park, Wainwright Road, Worcester WR4 9FA Email: [EMAIL PROTECTED] Company Number: 2075324 Registered in England Registered Office: Sterling House, Fulbourne Road, London E17 4EE VAT Registration Number: GB 455 2071 64 __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Gmail - how do you get a human to help with an account issue?
In some places they say 5-day wait, in other places they say 1-day wait. The 5 day wait is to prove that nobody else is actually using the account. Either my account is active for reasons I know not, or activity includes what is is now doing without any human involvement - forwarding mail received to another gmail box. The first time I tried this I waited much longer than 5 days - probably more like 10 days - but I still didn't get any security question. I even tried using the somebody else has stolen my account submission (which would keep the account active and make password reset impossible if the secondary E-mail wasn't known), but all I got back was the same canned response and no change. I know they're aiming to make a self-service system, but they need to have a human at least monitoring that processing and able to intervene when needed. Carl _ From: Spencer Read [mailto:[EMAIL PROTECTED] Sent: Friday, February 29, 2008 3:38 AM To: NT System Admin Issues Subject: RE: Gmail - how do you get a human to help with an account issue? I seem to remember using a forgotten password option there some time ago I'm sure there was a 5 day wait and then I had to try again, then it went through the security question and then reset it Still no human contact though ...Spence From: Carl Houseman [mailto:[EMAIL PROTECTED] Sent: 29 February 2008 03:36 To: NT System Admin Issues Subject: OT: Gmail - how do you get a human to help with an account issue? I've got another gmail box/address with an unknown password. All mail sent to it appears in this mailbox, so I must have set it to forward at some point. I want regain access to it and change that setting. Password reset e-mails don't deliver anywhere I can access - I have no idea what the secondary e-mail address might have been, probably an ISP I left a long time ago. Attempts to use their contact us form just result in the same form message we fixed the problem, try again, and of course nothing is changed. Is there some trick to getting human-based help from gmail? Carl __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ _ This is a confidential email. StarCase may monitor and record all emails. The views expressed in this email are those of the sender and not StarCase. StarCase (UK) Ltd Trading Address: Berkeley Business Park, Wainwright Road, Worcester WR4 9FA Email: [EMAIL PROTECTED] Company Number: 2075324 Registered in England Registered Office: Sterling House, Fulbourne Road, London E17 4EE VAT Registration Number: GB 455 2071 64 __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Gmail - how do you get a human to help with an account issue?
Carl Houseman [EMAIL PROTECTED] wrote on 02/29/2008 08:45:24 AM: I know they're aiming to make a self-service system, but they need to have a human at least monitoring that processing and able to intervene when needed. No they don't. Yahoo is just as bad in this regard. Once I locked myself out of a Yahoo account that had some stuff I needed to be able to get to, I decided that the free systems were just too expensive. I set up an account with Apples .Mac (I have several Mac's at home too) and haven't looked back. On the few occasions I have needed assistance, I was able to get it. It sometimes takes more then 24 hours, but I do get a response from a real human. For less then $10 a month, I get an ISP agnostic email account, and bunches of other benefits - esp. with OSX 10.5 - but I was happy with just the stable email support. There are other fee based email systems out there that cost less - I think if you look around you can find something that will give you a human for support - I just like the mix of features I get with .Mac. I have a gmail account I use for stuff I don't care about and as a throw away address, but I would never do anything important in there... Eric Eskam =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= The contents of this message are mine personally and do not reflect any position of the U.S. Government The human mind treats a new idea the same way the body treats a strange protein; it rejects it. - P. B. Medawar ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
