RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Steven M. Caesare]

Ayup... I still have a bottle I brought back from Rome with me.

-sc

> -Original Message-
> From: Richard Stovall [mailto:rich...@gmail.com]
> Sent: Friday, July 31, 2009 6:48 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
> 
> Did someone say limoncello?
> 
> It's not replicated beer, but it is pretty daggone good.
> 
> (http://en.wikipedia.org/wiki/Limoncello)
> 
> On Fri, Jul 31, 2009 at 5:24 PM, Kurt Buff wrote:
> > This is true - it's like you're reading from my favorite book: The
> > Practice of System and Network Administration, by Limoncelli, et al.
> >
> > I'm working on a number of things to improve the environment as
well,
> including
> >
> > 1) A front counter to the IT area with rotating staff assigned to it
> > part time, greeting/blocking end-users, so that one of us can be
away
> > doing tickets with end-users when necessary and another doing
> > uninterrupted project work.
> >
> > 2) We have a decent WiFi infrastructure, so I want a good netbook
for
> > the person doing the ticket work. We won't replacing our individual
> > desktops - IT doesn't get the better equipment.
> >
> > 3) Along with the netbook, I am thinking about pushing for WiFi
> phones
> > to replace the desktop phones, to interface with our Shortel system.
> > I'm hoping to make this the exception to the better equipment rule.
> >
> > 4) Lots of team cross-training, so that each of us can handle all of
> > the others duties in a pinch.
> >
> > Kurt
> 
> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Richard Stovall]

Did someone say limoncello?

It's not replicated beer, but it is pretty daggone good.

(http://en.wikipedia.org/wiki/Limoncello)

On Fri, Jul 31, 2009 at 5:24 PM, Kurt Buff wrote:
> This is true - it's like you're reading from my favorite book: The
> Practice of System and Network Administration, by Limoncelli, et al.
>
> I'm working on a number of things to improve the environment as well, 
> including
>
> 1) A front counter to the IT area with rotating staff assigned to it
> part time, greeting/blocking end-users, so that one of us can be away
> doing tickets with end-users when necessary and another doing
> uninterrupted project work.
>
> 2) We have a decent WiFi infrastructure, so I want a good netbook for
> the person doing the ticket work. We won't replacing our individual
> desktops - IT doesn't get the better equipment.
>
> 3) Along with the netbook, I am thinking about pushing for WiFi phones
> to replace the desktop phones, to interface with our Shortel system.
> I'm hoping to make this the exception to the better equipment rule.
>
> 4) Lots of team cross-training, so that each of us can handle all of
> the others duties in a pinch.
>
> Kurt

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Steven Peck]

It depends on the nature of the case.  We try and open all cases as SA
to avoid blowing premier hours.  On occasion you can indicate that a
case was mistakenly opened as premier when it was an SA case.  If you
have a TAM they have a presentation on their services level offerings
that they will give your engineering team (they often give it to
managers but it's really an engineer level presentation as you are the
ones calling).  It's interesting to sit through and can help you use
the right terminology with the support people depending on if you have
an issue vs a fire.

I will say, it's good to have a good TAM.

On Fri, Jul 31, 2009 at 2:42 PM, Brian Desmond wrote:
> I'm not sure exactly how SA incidents work out on the backend in terms of who 
> deals with them (never really had this anywhere). I do know that if you have 
> a premiere case that is taking a lot of hours it's the sort of thing where if 
> you have a chat with your TAM they can convert that into an SA incident on 
> the backend and then you don't blow through all the hours.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
>
> -Original Message-
> From: Steven Peck [mailto:sep...@gmail.com]
> Sent: Friday, July 31, 2009 4:08 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
> PROBLEMS
>
> Keep in mind that if you have software assurance, you can pay for SA support 
> contract.  This is not as onerous as paying for a TAM support level either.  
> We do have a TAM, but on several product lines we have SA support.  We tend 
> to use our SA support more then our premier support.  Granted we can escalate 
> an SA ticket to a premiere support if needed, but even our environment rarely 
> needs it.  I am tied into the SA on Exchange and LCS/OCS which came in handy. 
>  I believe we also have SA support on MOSS as well.
>
> Some of our products are on SA email only and others on Email / Phone support 
> depending on how visible/critical they are.
>
> Steven
>
> On Fri, Jul 31, 2009 at 1:40 PM, Brian Desmond wrote:
>> Right so deploying LUA is a project. Have to separate projects and 
>> operations. If you can make operations a small part of your team's days then 
>> you have more time for projects. Projects are the fun stuff but ops are what 
>> most people measure you by. This is one of those ongoing issues with IT orgs 
>> as they need to do both. I've seen some large ones split into two orgs - one 
>> ops one engineering/projects. Solves the problem but tends to have a lot of 
>> political side effects.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
>> MVP - https://mvp.support.microsoft.com/profile/Brian
>>
>>
>> -Original Message-
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 3:31 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>> While I agree with the general approach, I believe that my higher impact 
>> task is to get LUA implemented. Not that we can't/shouldn't do as you 
>> suggest anyway, but I'm over 90% certain that most of our problems are 
>> end-user configuration issues. The other thing is that my two guys are 
>> relatively young in their careers, although they are very sharp, and they 
>> are still learning many of the fundamentals.
>>
>> I'll be reviewing the ticketing system too, to see if I can pick out 
>> anything that could be done better.
>>
>> Kurt
>>
>> On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
>>> What I would suggest doing is have everyone on your team make a list of the 
>>> tasks they do, each time they do them for a couple weeks. At the end tally 
>>> it all up and see where you're spending your time and then dedicate time to 
>>> figuring out how to automate as much as possible of the top tasks. Even if 
>>> it's a really amateur script, getting that step done means you can spend 
>>> your time on something else.
>>>
>>> Three good people is enough to run A LOT of stuff if you're efficient about 
>>> it.
>>>
>>> Thanks,
>>> Brian Desmond
>>> br...@briandesmond.com
>>>
>>> c - 312.731.3132
>>>
>>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
>>> MVP - https://mvp.support.microsoft.com/profile/Brian
>>>

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

I'm not sure exactly how SA incidents work out on the backend in terms of who 
deals with them (never really had this anywhere). I do know that if you have a 
premiere case that is taking a lot of hours it's the sort of thing where if you 
have a chat with your TAM they can convert that into an SA incident on the 
backend and then you don't blow through all the hours.

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132


-Original Message-
From: Steven Peck [mailto:sep...@gmail.com]
Sent: Friday, July 31, 2009 4:08 PM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Keep in mind that if you have software assurance, you can pay for SA support 
contract.  This is not as onerous as paying for a TAM support level either.  We 
do have a TAM, but on several product lines we have SA support.  We tend to use 
our SA support more then our premier support.  Granted we can escalate an SA 
ticket to a premiere support if needed, but even our environment rarely needs 
it.  I am tied into the SA on Exchange and LCS/OCS which came in handy.  I 
believe we also have SA support on MOSS as well.

Some of our products are on SA email only and others on Email / Phone support 
depending on how visible/critical they are.

Steven

On Fri, Jul 31, 2009 at 1:40 PM, Brian Desmond wrote:
> Right so deploying LUA is a project. Have to separate projects and 
> operations. If you can make operations a small part of your team's days then 
> you have more time for projects. Projects are the fun stuff but ops are what 
> most people measure you by. This is one of those ongoing issues with IT orgs 
> as they need to do both. I've seen some large ones split into two orgs - one 
> ops one engineering/projects. Solves the problem but tends to have a lot of 
> political side effects.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
> MVP - https://mvp.support.microsoft.com/profile/Brian
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 3:31 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
> While I agree with the general approach, I believe that my higher impact task 
> is to get LUA implemented. Not that we can't/shouldn't do as you suggest 
> anyway, but I'm over 90% certain that most of our problems are end-user 
> configuration issues. The other thing is that my two guys are relatively 
> young in their careers, although they are very sharp, and they are still 
> learning many of the fundamentals.
>
> I'll be reviewing the ticketing system too, to see if I can pick out anything 
> that could be done better.
>
> Kurt
>
> On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
>> What I would suggest doing is have everyone on your team make a list of the 
>> tasks they do, each time they do them for a couple weeks. At the end tally 
>> it all up and see where you're spending your time and then dedicate time to 
>> figuring out how to automate as much as possible of the top tasks. Even if 
>> it's a really amateur script, getting that step done means you can spend 
>> your time on something else.
>>
>> Three good people is enough to run A LOT of stuff if you're efficient about 
>> it.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
>> MVP - https://mvp.support.microsoft.com/profile/Brian
>>
>>
>> -Original Message-
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 2:39 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>> Yeah, I find it highly unlikely that our execs would see the benefit in 
>> shelling out that kind of cash annually, but I sure do wish they would.
>>
>> I may try to make the case anyway, especially given that I'm running 
>> especially lean after losing one of my team and not getting a replacement. 
>> It's just three of us on the Infrastructure team, supporting the users and 
>> all of the associated servers, routers/switches/firewalls, printers, 
>> Blackberry, etc.
>>
>> Gotta be cheaper than hiring another guy, if I can get my team (and
>> me!) up to speed on the things we're supporting. I know we can be a
>> lot more efficient, but that's partly politics (getting policies
>

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Kurt Buff]

No software assurance here...

On Fri, Jul 31, 2009 at 14:07, Steven Peck wrote:
> Keep in mind that if you have software assurance, you can pay for SA
> support contract.  This is not as onerous as paying for a TAM support
> level either.  We do have a TAM, but on several product lines we have
> SA support.  We tend to use our SA support more then our premier
> support.  Granted we can escalate an SA ticket to a premiere support
> if needed, but even our environment rarely needs it.  I am tied into
> the SA on Exchange and LCS/OCS which came in handy.  I believe we also
> have SA support on MOSS as well.
>
> Some of our products are on SA email only and others on Email / Phone
> support depending on how visible/critical they are.
>
> Steven
>
> On Fri, Jul 31, 2009 at 1:40 PM, Brian Desmond wrote:
>> Right so deploying LUA is a project. Have to separate projects and 
>> operations. If you can make operations a small part of your team's days then 
>> you have more time for projects. Projects are the fun stuff but ops are what 
>> most people measure you by. This is one of those ongoing issues with IT orgs 
>> as they need to do both. I've seen some large ones split into two orgs - one 
>> ops one engineering/projects. Solves the problem but tends to have a lot of 
>> political side effects.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/
>> Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian
>>
>>
>> -----Original Message-----
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 3:31 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
>> PROBLEMS
>>
>> While I agree with the general approach, I believe that my higher impact 
>> task is to get LUA implemented. Not that we can't/shouldn't do as you 
>> suggest anyway, but I'm over 90% certain that most of our problems are 
>> end-user configuration issues. The other thing is that my two guys are 
>> relatively young in their careers, although they are very sharp, and they 
>> are still learning many of the fundamentals.
>>
>> I'll be reviewing the ticketing system too, to see if I can pick out 
>> anything that could be done better.
>>
>> Kurt
>>
>> On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
>>> What I would suggest doing is have everyone on your team make a list of the 
>>> tasks they do, each time they do them for a couple weeks. At the end tally 
>>> it all up and see where you're spending your time and then dedicate time to 
>>> figuring out how to automate as much as possible of the top tasks. Even if 
>>> it's a really amateur script, getting that step done means you can spend 
>>> your time on something else.
>>>
>>> Three good people is enough to run A LOT of stuff if you're efficient about 
>>> it.
>>>
>>> Thanks,
>>> Brian Desmond
>>> br...@briandesmond.com
>>>
>>> c - 312.731.3132
>>>
>>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
>>> MVP - https://mvp.support.microsoft.com/profile/Brian
>>>
>>>
>>> -Original Message-
>>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>>> Sent: Friday, July 31, 2009 2:39 PM
>>> To: NT System Admin Issues
>>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>>> 3.0 PROBLEMS
>>>
>>> Yeah, I find it highly unlikely that our execs would see the benefit in 
>>> shelling out that kind of cash annually, but I sure do wish they would.
>>>
>>> I may try to make the case anyway, especially given that I'm running 
>>> especially lean after losing one of my team and not getting a replacement. 
>>> It's just three of us on the Infrastructure team, supporting the users and 
>>> all of the associated servers, routers/switches/firewalls, printers, 
>>> Blackberry, etc.
>>>
>>> Gotta be cheaper than hiring another guy, if I can get my team (and
>>> me!) up to speed on the things we're supporting. I know we can be a
>>> lot more efficient, but that's partly politics (getting policies
>>> approved and being allowed to enforce them) and partly education (just
>>> how do you get end users to not be Administrators on their
>>> workstations for these 12 apps, and how can we 

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Kurt Buff]

This is true - it's like you're reading from my favorite book: The
Practice of System and Network Administration, by Limoncelli, et al.

I'm working on a number of things to improve the environment as well, including

1) A front counter to the IT area with rotating staff assigned to it
part time, greeting/blocking end-users, so that one of us can be away
doing tickets with end-users when necessary and another doing
uninterrupted project work.

2) We have a decent WiFi infrastructure, so I want a good netbook for
the person doing the ticket work. We won't replacing our individual
desktops - IT doesn't get the better equipment.

3) Along with the netbook, I am thinking about pushing for WiFi phones
to replace the desktop phones, to interface with our Shortel system.
I'm hoping to make this the exception to the better equipment rule.

4) Lots of team cross-training, so that each of us can handle all of
the others duties in a pinch.

Kurt

On Fri, Jul 31, 2009 at 13:40, Brian Desmond wrote:
> Right so deploying LUA is a project. Have to separate projects and 
> operations. If you can make operations a small part of your team's days then 
> you have more time for projects. Projects are the fun stuff but ops are what 
> most people measure you by. This is one of those ongoing issues with IT orgs 
> as they need to do both. I've seen some large ones split into two orgs - one 
> ops one engineering/projects. Solves the problem but tends to have a lot of 
> political side effects.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/
> Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 3:31 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
> PROBLEMS
>
> While I agree with the general approach, I believe that my higher impact task 
> is to get LUA implemented. Not that we can't/shouldn't do as you suggest 
> anyway, but I'm over 90% certain that most of our problems are end-user 
> configuration issues. The other thing is that my two guys are relatively 
> young in their careers, although they are very sharp, and they are still 
> learning many of the fundamentals.
>
> I'll be reviewing the ticketing system too, to see if I can pick out anything 
> that could be done better.
>
> Kurt
>
> On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
>> What I would suggest doing is have everyone on your team make a list of the 
>> tasks they do, each time they do them for a couple weeks. At the end tally 
>> it all up and see where you're spending your time and then dedicate time to 
>> figuring out how to automate as much as possible of the top tasks. Even if 
>> it's a really amateur script, getting that step done means you can spend 
>> your time on something else.
>>
>> Three good people is enough to run A LOT of stuff if you're efficient about 
>> it.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
>> MVP - https://mvp.support.microsoft.com/profile/Brian
>>
>>
>> -Original Message-
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 2:39 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>> Yeah, I find it highly unlikely that our execs would see the benefit in 
>> shelling out that kind of cash annually, but I sure do wish they would.
>>
>> I may try to make the case anyway, especially given that I'm running 
>> especially lean after losing one of my team and not getting a replacement. 
>> It's just three of us on the Infrastructure team, supporting the users and 
>> all of the associated servers, routers/switches/firewalls, printers, 
>> Blackberry, etc.
>>
>> Gotta be cheaper than hiring another guy, if I can get my team (and
>> me!) up to speed on the things we're supporting. I know we can be a
>> lot more efficient, but that's partly politics (getting policies
>> approved and being allowed to enforce them) and partly education (just
>> how do you get end users to not be Administrators on their
>> workstations for these 12 apps, and how can we deploy them
>> automagically via GP, among many other questions?)
>>
>> Kurt
>>
>> On Fri, Jul 31, 2009 at 12:18, Bri

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Steven Peck]

Keep in mind that if you have software assurance, you can pay for SA
support contract.  This is not as onerous as paying for a TAM support
level either.  We do have a TAM, but on several product lines we have
SA support.  We tend to use our SA support more then our premier
support.  Granted we can escalate an SA ticket to a premiere support
if needed, but even our environment rarely needs it.  I am tied into
the SA on Exchange and LCS/OCS which came in handy.  I believe we also
have SA support on MOSS as well.

Some of our products are on SA email only and others on Email / Phone
support depending on how visible/critical they are.

Steven

On Fri, Jul 31, 2009 at 1:40 PM, Brian Desmond wrote:
> Right so deploying LUA is a project. Have to separate projects and 
> operations. If you can make operations a small part of your team's days then 
> you have more time for projects. Projects are the fun stuff but ops are what 
> most people measure you by. This is one of those ongoing issues with IT orgs 
> as they need to do both. I've seen some large ones split into two orgs - one 
> ops one engineering/projects. Solves the problem but tends to have a lot of 
> political side effects.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/
> Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 3:31 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
> PROBLEMS
>
> While I agree with the general approach, I believe that my higher impact task 
> is to get LUA implemented. Not that we can't/shouldn't do as you suggest 
> anyway, but I'm over 90% certain that most of our problems are end-user 
> configuration issues. The other thing is that my two guys are relatively 
> young in their careers, although they are very sharp, and they are still 
> learning many of the fundamentals.
>
> I'll be reviewing the ticketing system too, to see if I can pick out anything 
> that could be done better.
>
> Kurt
>
> On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
>> What I would suggest doing is have everyone on your team make a list of the 
>> tasks they do, each time they do them for a couple weeks. At the end tally 
>> it all up and see where you're spending your time and then dedicate time to 
>> figuring out how to automate as much as possible of the top tasks. Even if 
>> it's a really amateur script, getting that step done means you can spend 
>> your time on something else.
>>
>> Three good people is enough to run A LOT of stuff if you're efficient about 
>> it.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
>> MVP - https://mvp.support.microsoft.com/profile/Brian
>>
>>
>> -Original Message-
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 2:39 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>> Yeah, I find it highly unlikely that our execs would see the benefit in 
>> shelling out that kind of cash annually, but I sure do wish they would.
>>
>> I may try to make the case anyway, especially given that I'm running 
>> especially lean after losing one of my team and not getting a replacement. 
>> It's just three of us on the Infrastructure team, supporting the users and 
>> all of the associated servers, routers/switches/firewalls, printers, 
>> Blackberry, etc.
>>
>> Gotta be cheaper than hiring another guy, if I can get my team (and
>> me!) up to speed on the things we're supporting. I know we can be a
>> lot more efficient, but that's partly politics (getting policies
>> approved and being allowed to enforce them) and partly education (just
>> how do you get end users to not be Administrators on their
>> workstations for these 12 apps, and how can we deploy them
>> automagically via GP, among many other questions?)
>>
>> Kurt
>>
>> On Fri, Jul 31, 2009 at 12:18, Brian Desmond wrote:
>>> There's a base one that doesn't have a lot of the benefits that's in the 
>>> $15K range annually. Premiere works on a hours basis - you buy a block of 
>>> hours and can use them for various things, support, training, onsite 
>>> engagements, etc.
>

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

Right so deploying LUA is a project. Have to separate projects and operations. 
If you can make operations a small part of your team's days then you have more 
time for projects. Projects are the fun stuff but ops are what most people 
measure you by. This is one of those ongoing issues with IT orgs as they need 
to do both. I've seen some large ones split into two orgs - one ops one 
engineering/projects. Solves the problem but tends to have a lot of political 
side effects.

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132

Active Directory, 4th Ed - http://www.briandesmond.com/ad4/
Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian


-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com]
Sent: Friday, July 31, 2009 3:31 PM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

While I agree with the general approach, I believe that my higher impact task 
is to get LUA implemented. Not that we can't/shouldn't do as you suggest 
anyway, but I'm over 90% certain that most of our problems are end-user 
configuration issues. The other thing is that my two guys are relatively young 
in their careers, although they are very sharp, and they are still learning 
many of the fundamentals.

I'll be reviewing the ticketing system too, to see if I can pick out anything 
that could be done better.

Kurt

On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
> What I would suggest doing is have everyone on your team make a list of the 
> tasks they do, each time they do them for a couple weeks. At the end tally it 
> all up and see where you're spending your time and then dedicate time to 
> figuring out how to automate as much as possible of the top tasks. Even if 
> it's a really amateur script, getting that step done means you can spend your 
> time on something else.
>
> Three good people is enough to run A LOT of stuff if you're efficient about 
> it.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/ Microsoft
> MVP - https://mvp.support.microsoft.com/profile/Brian
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 2:39 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
> Yeah, I find it highly unlikely that our execs would see the benefit in 
> shelling out that kind of cash annually, but I sure do wish they would.
>
> I may try to make the case anyway, especially given that I'm running 
> especially lean after losing one of my team and not getting a replacement. 
> It's just three of us on the Infrastructure team, supporting the users and 
> all of the associated servers, routers/switches/firewalls, printers, 
> Blackberry, etc.
>
> Gotta be cheaper than hiring another guy, if I can get my team (and
> me!) up to speed on the things we're supporting. I know we can be a
> lot more efficient, but that's partly politics (getting policies
> approved and being allowed to enforce them) and partly education (just
> how do you get end users to not be Administrators on their
> workstations for these 12 apps, and how can we deploy them
> automagically via GP, among many other questions?)
>
> Kurt
>
> On Fri, Jul 31, 2009 at 12:18, Brian Desmond wrote:
>> There's a base one that doesn't have a lot of the benefits that's in the 
>> $15K range annually. Premiere works on a hours basis - you buy a block of 
>> hours and can use them for various things, support, training, onsite 
>> engagements, etc.
>>
>> Agreed it's unlikely to make sense for a small firm on the outside, but, if 
>> your business depends on your IT systems and you lose money when they break, 
>> it's insurance. With a pro case there's no SLA to escalate a Sev A case to 
>> CPR at the four hour mark.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>>
>> -Original Message-
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 12:32 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>> Just how much does a premier contract cost? When you are a manufacturing 
>> company of less than 300 people, I doubt you can afford it.
>>
>> So far all this discussion does is warn me to stay away from SharePoint.
>>
>> Kurt
>>
>> On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
>>> A lot of th

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Kurt Buff]

While I agree with the general approach, I believe that my higher
impact task is to get LUA implemented. Not that we can't/shouldn't do
as you suggest anyway, but I'm over 90% certain that most of our
problems are end-user configuration issues. The other thing is that my
two guys are relatively young in their careers, although they are very
sharp, and they are still learning many of the fundamentals.

I'll be reviewing the ticketing system too, to see if I can pick out
anything that could be done better.

Kurt

On Fri, Jul 31, 2009 at 13:01, Brian Desmond wrote:
> What I would suggest doing is have everyone on your team make a list of the 
> tasks they do, each time they do them for a couple weeks. At the end tally it 
> all up and see where you're spending your time and then dedicate time to 
> figuring out how to automate as much as possible of the top tasks. Even if 
> it's a really amateur script, getting that step done means you can spend your 
> time on something else.
>
> Three good people is enough to run A LOT of stuff if you're efficient about 
> it.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
> Active Directory, 4th Ed - http://www.briandesmond.com/ad4/
> Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 2:39 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
> PROBLEMS
>
> Yeah, I find it highly unlikely that our execs would see the benefit in 
> shelling out that kind of cash annually, but I sure do wish they would.
>
> I may try to make the case anyway, especially given that I'm running 
> especially lean after losing one of my team and not getting a replacement. 
> It's just three of us on the Infrastructure team, supporting the users and 
> all of the associated servers, routers/switches/firewalls, printers, 
> Blackberry, etc.
>
> Gotta be cheaper than hiring another guy, if I can get my team (and
> me!) up to speed on the things we're supporting. I know we can be a lot more 
> efficient, but that's partly politics (getting policies approved and being 
> allowed to enforce them) and partly education (just how do you get end users 
> to not be Administrators on their workstations for these 12 apps, and how can 
> we deploy them automagically via GP, among many other questions?)
>
> Kurt
>
> On Fri, Jul 31, 2009 at 12:18, Brian Desmond wrote:
>> There's a base one that doesn't have a lot of the benefits that's in the 
>> $15K range annually. Premiere works on a hours basis - you buy a block of 
>> hours and can use them for various things, support, training, onsite 
>> engagements, etc.
>>
>> Agreed it's unlikely to make sense for a small firm on the outside, but, if 
>> your business depends on your IT systems and you lose money when they break, 
>> it's insurance. With a pro case there's no SLA to escalate a Sev A case to 
>> CPR at the four hour mark.
>>
>> Thanks,
>> Brian Desmond
>> br...@briandesmond.com
>>
>> c - 312.731.3132
>>
>>
>> -Original Message-
>> From: Kurt Buff [mailto:kurt.b...@gmail.com]
>> Sent: Friday, July 31, 2009 12:32 PM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>> Just how much does a premier contract cost? When you are a manufacturing 
>> company of less than 300 people, I doubt you can afford it.
>>
>> So far all this discussion does is warn me to stay away from SharePoint.
>>
>> Kurt
>>
>> On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
>>> A lot of this is also a function of the fact that you get totally
>>> different support if you  ├  Двre calling on a pro case (when you call
>>> and put it on a credit card) versus a premier contract. Premiere
>>> support comes with SLAs, a TAM to complain to, etc. The pro cases
>>> folks are outsourced and come with none of that. You get what you pay
>>> for essentia  ├  ┐  м ж
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Brian Desmond
>>>
>>> br...@briandesmond.com
>>>
>>>
>>>
>>> c - 312.731.3132
>>>
>>>
>>>
>>> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
>>> Sent: Friday, July 31, 2009 9:03 AM
>>> To: NT System Admin Issues
>>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

What I would suggest doing is have everyone on your team make a list of the 
tasks they do, each time they do them for a couple weeks. At the end tally it 
all up and see where you're spending your time and then dedicate time to 
figuring out how to automate as much as possible of the top tasks. Even if it's 
a really amateur script, getting that step done means you can spend your time 
on something else.

Three good people is enough to run A LOT of stuff if you're efficient about it.

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132

Active Directory, 4th Ed - http://www.briandesmond.com/ad4/
Microsoft MVP - https://mvp.support.microsoft.com/profile/Brian


-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com]
Sent: Friday, July 31, 2009 2:39 PM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Yeah, I find it highly unlikely that our execs would see the benefit in 
shelling out that kind of cash annually, but I sure do wish they would.

I may try to make the case anyway, especially given that I'm running especially 
lean after losing one of my team and not getting a replacement. It's just three 
of us on the Infrastructure team, supporting the users and all of the 
associated servers, routers/switches/firewalls, printers, Blackberry, etc.

Gotta be cheaper than hiring another guy, if I can get my team (and
me!) up to speed on the things we're supporting. I know we can be a lot more 
efficient, but that's partly politics (getting policies approved and being 
allowed to enforce them) and partly education (just how do you get end users to 
not be Administrators on their workstations for these 12 apps, and how can we 
deploy them automagically via GP, among many other questions?)

Kurt

On Fri, Jul 31, 2009 at 12:18, Brian Desmond wrote:
> There's a base one that doesn't have a lot of the benefits that's in the $15K 
> range annually. Premiere works on a hours basis - you buy a block of hours 
> and can use them for various things, support, training, onsite engagements, 
> etc.
>
> Agreed it's unlikely to make sense for a small firm on the outside, but, if 
> your business depends on your IT systems and you lose money when they break, 
> it's insurance. With a pro case there's no SLA to escalate a Sev A case to 
> CPR at the four hour mark.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 12:32 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
> Just how much does a premier contract cost? When you are a manufacturing 
> company of less than 300 people, I doubt you can afford it.
>
> So far all this discussion does is warn me to stay away from SharePoint.
>
> Kurt
>
> On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
>> A lot of this is also a function of the fact that you get totally
>> different support if you���re calling on a pro case (when you call
>> and put it on a credit card) versus a premier contract. Premiere
>> support comes with SLAs, a TAM to complain to, etc. The pro cases
>> folks are outsourced and come with none of that. You get what you pay
>> for essentia���
>>
>>
>>
>> Thanks,
>>
>> Brian Desmond
>>
>> br...@briandesmond.com
>>
>>
>>
>> c - 312.731.3132
>>
>>
>>
>> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
>> Sent: Friday, July 31, 2009 9:03 AM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>>
>>
>> I had a call once that last for about 12 hours...but that was mostly
>> b/c the SharePoint engineer didn't seem to know much about
>> SQL...after about 10-11 hours of working he got a SQL engineer on the
>> phone and it was fixed pretty quickly.
>>
>> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>>
>> +1 on that.  You really did get lucky.  PSS for SharePoint and MOSS
>> +is not
>> spiffy.
>>
>>
>>
>> CFee
>>
>>
>>
>>
>>
>> 
>>
>> From: Ken Schaefer [mailto:k...@adopenstatic.com]
>>
>> Sent: Thursday, July 30, 2009 8:05 PM
>>
>> To: NT System Admin Issues
>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>>
>>
>> Four hours is nothing ;-)
>>
>>
>>
>> We���ve had PSS call

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Kurt Buff]

Yeah, I find it highly unlikely that our execs would see the benefit
in shelling out that kind of cash annually, but I sure do wish they
would.

I may try to make the case anyway, especially given that I'm running
especially lean after losing one of my team and not getting a
replacement. It's just three of us on the Infrastructure team,
supporting the users and all of the associated servers,
routers/switches/firewalls, printers, Blackberry, etc.

Gotta be cheaper than hiring another guy, if I can get my team (and
me!) up to speed on the things we're supporting. I know we can be a
lot more efficient, but that's partly politics (getting policies
approved and being allowed to enforce them) and partly education (just
how do you get end users to not be Administrators on their
workstations for these 12 apps, and how can we deploy them
automagically via GP, among many other questions?)

Kurt

On Fri, Jul 31, 2009 at 12:18, Brian Desmond wrote:
> There's a base one that doesn't have a lot of the benefits that's in the $15K 
> range annually. Premiere works on a hours basis - you buy a block of hours 
> and can use them for various things, support, training, onsite engagements, 
> etc.
>
> Agreed it's unlikely to make sense for a small firm on the outside, but, if 
> your business depends on your IT systems and you lose money when they break, 
> it's insurance. With a pro case there's no SLA to escalate a Sev A case to 
> CPR at the four hour mark.
>
> Thanks,
> Brian Desmond
> br...@briandesmond.com
>
> c - 312.731.3132
>
>
> -Original Message-
> From: Kurt Buff [mailto:kurt.b...@gmail.com]
> Sent: Friday, July 31, 2009 12:32 PM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
> PROBLEMS
>
> Just how much does a premier contract cost? When you are a manufacturing 
> company of less than 300 people, I doubt you can afford it.
>
> So far all this discussion does is warn me to stay away from SharePoint.
>
> Kurt
>
> On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
>> A lot of this is also a function of the fact that you get totally
>> different support if youÿÿ™re calling on a pro case (when you call and
>> put it on a credit card) versus a premier contract. Premiere support
>> comes with SLAs, a TAM to complain to, etc. The pro cases folks are
>> outsourced and come with none of that. You get what you pay for
>> essentiallÿÿ€¦
>>
>>
>>
>> Thanks,
>>
>> Brian Desmond
>>
>> br...@briandesmond.com
>>
>>
>>
>> c - 312.731.3132
>>
>>
>>
>> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
>> Sent: Friday, July 31, 2009 9:03 AM
>> To: NT System Admin Issues
>> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>>
>>
>> I had a call once that last for about 12 hours...but that was mostly
>> b/c the SharePoint engineer didn't seem to know much about SQL...after
>> about 10-11 hours of working he got a SQL engineer on the phone and it
>> was fixed pretty quickly.
>>
>> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>>
>> +1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is
>> +not
>> spiffy.
>>
>>
>>
>> CFee
>>
>>
>>
>>
>>
>> 
>>
>> From: Ken Schaefer [mailto:k...@adopenstatic.com]
>>
>> Sent: Thursday, July 30, 2009 8:05 PM
>>
>> To: NT System Admin Issues
>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>>
>>
>> Four hours is nothing ;-)
>>
>>
>>
>> Weÿÿ™ve had PSS calls open for weeks with SharePoint. Had another
>> SharePoint + DPM issue that went all the way back to the PGs to have
>> them figure out which of the two products (or how they were
>> interacting) was breaking DPM. I think that was 6 weeks all up.
>>
>>
>>
>> Cheers
>>
>> Ken
>>
>>
>>
>> From: Marty Nelson [mailto:mnel...@transdyn.com]
>> Sent: Friday, 31 July 2009 1:03 AM
>> To: NT System Admin Issues
>> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
>> 3.0 PROBLEMS
>>
>>
>>
>> I ended up on the phone with MS for four hours so something went
>> really wrong and thank god they knew where to fix it!
>>
>>
>>
>> Thanks again for the suggestions.
>>
>>
>>
>> -Marty
>>
>>
>>
>> From: Ken Schaefer [mailto:k.

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

I think to a large extent it's luck of the draw. I'm not a fan of the 
outsourced PSS stuff at all but I understand why they do it having been there 
myself.

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132


-Original Message-
From: Troy Meyer [mailto:tme...@uoregon.edu]
Sent: Friday, July 31, 2009 1:10 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

No kidding!

In defense of Sharepoint though, many times these sites are setup by 
consultants or employees that leave with no transfer of administration or 
knowledge.  The time you hear about Sharepoint pain is when they then start 
looking at upgrading to the next version.  Make that a little harder by 
changing a lot of how things function and are managed in the new version and 
OUCH OUCH OUCH.

And its not necessarily just that product, any service that is specialized 
where lots of people use it but d t understand the backend could have the 
same results.  Imagine if you had never seen an exchange server before and 
suddenly you are assigned to upgrade from 5.5 to 2007 (ugh).

Anyway, Brian makes a good point, Premier support IS nice (I do miss TAM SPAM). 
 But the fact that standard call back support fixed a fairly complex issue 
remotely in ~4 hours leads me to believe those folks have their schnicken 
together as well.

-troy



-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com]
Sent: Friday, July 31, 2009 10:32 AM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Just how much does a premier contract cost? When you are a manufacturing 
company of less than 300 people, I doubt you can afford it.

So far all this discussion does is warn me to stay away from SharePoint.

Kurt

On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
> A lot of this is also a function of the fact that you get totally
> different support if yore calling on a pro case (when you call and
> put it on a credit card) versus a premier contract. Premiere support
> comes with SLAs, a TAM to complain to, etc. The pro cases folks are
> outsourced and come with none of that. You get what you pay for
> essential
>
>
>
> Thanks,
>
> Brian Desmond
>
> br...@briandesmond.com
>
>
>
> c - 312.731.3132
>
>
>
> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
> Sent: Friday, July 31, 2009 9:03 AM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I had a call once that last for about 12 hours...but that was mostly
> b/c the SharePoint engineer didn't seem to know much about SQL...after
> about 10-11 hours of working he got a SQL engineer on the phone and it
> was fixed pretty quickly.
>
> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>
> +1 on thatYou really did get luckPSS for SharePoint and MOSS
> +is not
> spiffy.
>
>
>
> CFee
>
>
>
>
>
> ____________
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
>
> Sent: Thursday, July 30, 2009 8:05 PM
>
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> Four hours is nothing ;-)
>
>
>
>  ve had PSS calls open for weeks with SharePoint. Had another
> SharePoint + DPM issue that went all the way back to the PGs to have
> them figure out which of the two products (or how they were
> interacting) was breaking DPM. I think that was 6 weeks all up.
>
>
>
> Cheers
>
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Friday, 31 July 2009 1:03 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I ended up on the phone with MS for four hours so something went
> really wrong and thank god they knew where to fix it!
>
>
>
> Thanks again for the suggestions.
>
>
>
> -Marty
>
>
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
> Sent: Wednesday, July 29, 2009 6:20 PM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> The Configuration Database is an SQL Server (or MSDE) database somewhere.
> Is usually called SharePoint_Config (for MOSS at least). So, you
> have to have SQL Server or MSDE somewhere, and it needs to be hosting this 
> database.
>
>
>
> You can run the SharePoint Technologies Configuration Wizard to
> reconnect to the database, but you obviously need to know what your
> SQL Server name/instance is...
>
>
>
> Cheers
> Ken
>
>
>
&

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

There's a base one that doesn't have a lot of the benefits that's in the $15K 
range annually. Premiere works on a hours basis - you buy a block of hours and 
can use them for various things, support, training, onsite engagements, etc.

Agreed it's unlikely to make sense for a small firm on the outside, but, if 
your business depends on your IT systems and you lose money when they break, 
it's insurance. With a pro case there's no SLA to escalate a Sev A case to CPR 
at the four hour mark.

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132


-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com]
Sent: Friday, July 31, 2009 12:32 PM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Just how much does a premier contract cost? When you are a manufacturing 
company of less than 300 people, I doubt you can afford it.

So far all this discussion does is warn me to stay away from SharePoint.

Kurt

On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
> A lot of this is also a function of the fact that you get totally
> different support if you���re calling on a pro case (when you call and
> put it on a credit card) versus a premier contract. Premiere support
> comes with SLAs, a TAM to complain to, etc. The pro cases folks are
> outsourced and come with none of that. You get what you pay for
> essentiall
>
>
>
> Thanks,
>
> Brian Desmond
>
> br...@briandesmond.com
>
>
>
> c - 312.731.3132
>
>
>
> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
> Sent: Friday, July 31, 2009 9:03 AM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I had a call once that last for about 12 hours...but that was mostly
> b/c the SharePoint engineer didn't seem to know much about SQL...after
> about 10-11 hours of working he got a SQL engineer on the phone and it
> was fixed pretty quickly.
>
> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>
> +1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is
> +not
> spiffy.
>
>
>
> CFee
>
>
>
>
>
> ________________
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
>
> Sent: Thursday, July 30, 2009 8:05 PM
>
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> Four hours is nothing ;-)
>
>
>
> We���ve had PSS calls open for weeks with SharePoint. Had another
> SharePoint + DPM issue that went all the way back to the PGs to have
> them figure out which of the two products (or how they were
> interacting) was breaking DPM. I think that was 6 weeks all up.
>
>
>
> Cheers
>
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Friday, 31 July 2009 1:03 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I ended up on the phone with MS for four hours so something went
> really wrong and thank god they knew where to fix it!
>
>
>
> Thanks again for the suggestions.
>
>
>
> -Marty
>
>
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
> Sent: Wednesday, July 29, 2009 6:20 PM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> The Configuration Database is an SQL Server (or MSDE) database somewhere.
> �s usually called SharePoint_Config (for MOSS at least). So, you
> have to have SQL Server or MSDE somewhere, and it needs to be hosting this 
> database.
>
>
>
> You can run the SharePoint Technologies Configuration Wizard to
> reconnect to the database, but you obviously need to know what your
> SQL Server name/instance is...
>
>
>
> Cheers
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Thursday, 30 July 2009 3:49 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.
> Now it���s degraded to the point to where I cannot even connect to the
> central management page.  Says ���Cannot connect to the configuration 
> database.���
>
>
>
> Now when I set this up originally YEARS ago, I accepted all of the
> defaults and now have no idea where the data resides.  I have ~* very
> lightly used SharePoint sites, none of which are available at the moment.
>
>
>
> This database error is a new phenomenon since I last posted
>
>
>

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Troy Meyer]

No kidding!

In defense of Sharepoint though, many times these sites are setup by 
consultants or employees that leave with no transfer of administration or 
knowledge.  The time you hear about Sharepoint pain is when they then start 
looking at upgrading to the next version.  Make that a little harder by 
changing a lot of how things function and are managed in the new version and 
OUCH OUCH OUCH.

And its not necessarily just that product, any service that is specialized 
where lots of people use it but d�t understand the backend could have the 
same results.  Imagine if you had never seen an exchange server before and 
suddenly you are assigned to upgrade from 5.5 to 2007 (ugh). 

Anyway, Brian makes a good point, Premier support IS nice (I do miss TAM SPAM). 
 But the fact that standard call back support fixed a fairly complex issue 
remotely in ~4 hours leads me to believe those folks have their schnicken 
together as well.

-troy



-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Friday, July 31, 2009 10:32 AM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Just how much does a premier contract cost? When you are a
manufacturing company of less than 300 people, I doubt you can afford
it.

So far all this discussion does is warn me to stay away from SharePoint.

Kurt

On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
> A lot of this is also a function of the fact that you get totally different
> support if yore calling on a pro case (when you call and put it on a
> credit card) versus a premier contract. Premiere support comes with SLAs, a
> TAM to complain to, etc. The pro cases folks are outsourced and come with
> none of that. You get what you pay for essential�
>
>
>
> Thanks,
>
> Brian Desmond
>
> br...@briandesmond.com
>
>
>
> c - 312.731.3132
>
>
>
> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
> Sent: Friday, July 31, 2009 9:03 AM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> I had a call once that last for about 12 hours...but that was mostly b/c the
> SharePoint engineer didn't seem to know much about SQL...after about 10-11
> hours of working he got a SQL engineer on the phone and it was fixed pretty
> quickly.
>
> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>
> +1 on that��� You really did get luck��  PSS for SharePoint and MOSS is not
> spiffy.
>
>
>
> CFee
>
>
>
>
>
> ________
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
>
> Sent: Thursday, July 30, 2009 8:05 PM
>
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> Four hours is nothing ;-)
>
>
>
> �ve had PSS calls open for weeks with SharePoint. Had another SharePoint +
> DPM issue that went all the way back to the PGs to have them figure out
> which of the two products (or how they were interacting) was breaking DPM. I
> think that was 6 weeks all up.
>
>
>
> Cheers
>
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Friday, 31 July 2009 1:03 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> I ended up on the phone with MS for four hours so something went really
> wrong and thank god they knew where to fix it!
>
>
>
> Thanks again for the suggestions.
>
>
>
> -Marty
>
>
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
> Sent: Wednesday, July 29, 2009 6:20 PM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> The Configuration Database is an SQL Server (or MSDE) database somewhere.
> Is usually called SharePoint_Config (for MOSS at least). So, you have to
> have SQL Server or MSDE somewhere, and it needs to be hosting this database.
>
>
>
> You can run the SharePoint Technologies Configuration Wizard to reconnect to
> the database, but you obviously need to know what your SQL Server
> name/instance is...
>
>
>
> Cheers
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Thursday, 30 July 2009 3:49 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> Sorry, a little more info.�� This is running on a W2K3 SP@ machine with IE7.
> Now it���s degraded to the point to where I cannot even connect to the central
> management pag��  SaysCannot connect to the configurati

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Kurt Buff]

Just how much does a premier contract cost? When you are a
manufacturing company of less than 300 people, I doubt you can afford
it.

So far all this discussion does is warn me to stay away from SharePoint.

Kurt

On Fri, Jul 31, 2009 at 07:24, Brian Desmond wrote:
> A lot of this is also a function of the fact that you get totally different
> support if you’re calling on a pro case (when you call and put it on a
> credit card) versus a premier contract. Premiere support comes with SLAs, a
> TAM to complain to, etc. The pro cases folks are outsourced and come with
> none of that. You get what you pay for essentially…
>
>
>
> Thanks,
>
> Brian Desmond
>
> br...@briandesmond.com
>
>
>
> c - 312.731.3132
>
>
>
> From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
> Sent: Friday, July 31, 2009 9:03 AM
> To: NT System Admin Issues
> Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> I had a call once that last for about 12 hours...but that was mostly b/c the
> SharePoint engineer didn't seem to know much about SQL...after about 10-11
> hours of working he got a SQL engineer on the phone and it was fixed pretty
> quickly.
>
> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>
> +1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is not
> spiffy.
>
>
>
> CFee
>
>
>
>
>
> ________
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
>
> Sent: Thursday, July 30, 2009 8:05 PM
>
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> Four hours is nothing ;-)
>
>
>
> We’ve had PSS calls open for weeks with SharePoint. Had another SharePoint +
> DPM issue that went all the way back to the PGs to have them figure out
> which of the two products (or how they were interacting) was breaking DPM. I
> think that was 6 weeks all up.
>
>
>
> Cheers
>
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Friday, 31 July 2009 1:03 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> I ended up on the phone with MS for four hours so something went really
> wrong and thank god they knew where to fix it!
>
>
>
> Thanks again for the suggestions.
>
>
>
> -Marty
>
>
>
> From: Ken Schaefer [mailto:k...@adopenstatic.com]
> Sent: Wednesday, July 29, 2009 6:20 PM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> The Configuration Database is an SQL Server (or MSDE) database somewhere.
> It’s usually called SharePoint_Config (for MOSS at least). So, you have to
> have SQL Server or MSDE somewhere, and it needs to be hosting this database.
>
>
>
> You can run the SharePoint Technologies Configuration Wizard to reconnect to
> the database, but you obviously need to know what your SQL Server
> name/instance is...
>
>
>
> Cheers
> Ken
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Thursday, 30 July 2009 3:49 AM
> To: NT System Admin Issues
> Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.
> Now it’s degraded to the point to where I cannot even connect to the central
> management page.  Says “Cannot connect to the configuration database.”
>
>
>
> Now when I set this up originally YEARS ago, I accepted all of the defaults
> and now have no idea where the data resides.  I have ~* very lightly used
> SharePoint sites, none of which are available at the moment.
>
>
>
> This database error is a new phenomenon since I last posted
>
>
>
> Thanks,
>
>
>
> -Marty
>
>
>
> From: Marty Nelson [mailto:mnel...@transdyn.com]
> Sent: Wednesday, July 29, 2009 10:20 AM
> To: NT System Admin Issues
> Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> So I started the workup to this upgrade yesterday.  Got all of the prereq
> stuff loaded, ran a prescan everything came back dandy.  Ran the upgrade,
> looked like it finished with no problems.   And that’s where it fell off of
> a cliff.  Looking at the upgrade.log file there are some errors and
> failures, but I have no idea what it means, much less how to fix them.  If
> there’s anyone out there that can help me out I would greatly appreciate it!
>
>
>
> FWIW, these are the instructions I’ve been following:
>
>
>
> http://technet.microsoft.com/en-us/library/cc424954.aspx
>
>
>
> PLEASE HELP!
>
>
>
> -Marty
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

If you've got a premier contract you've got a TAM and their job in part is to 
be there when you have problems with getting the correct level of support or 
the quality of support and to fix it.

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132

From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
Sent: Friday, July 31, 2009 10:30 AM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

We were part of a University who spent lots of money on Microsoft (in EDU terms 
anyway.  Microsoft almost gives things away to the EDU space.)  But, my manager 
wasn't all that great on keeping up with the account numbersso I'm not sure 
which level of support I got compared to what I was supposed to get.  From what 
you describe it sounds like I didn't get the Premier support.
On Fri, Jul 31, 2009 at 10:24 AM, Brian Desmond 
mailto:br...@briandesmond.com>> wrote:

A lot of this is also a function of the fact that you get totally different 
support if you're calling on a pro case (when you call and put it on a credit 
card) versus a premier contract. Premiere support comes with SLAs, a TAM to 
complain to, etc. The pro cases folks are outsourced and come with none of 
that. You get what you pay for essentially...



Thanks,

Brian Desmond

br...@briandesmond.com<mailto:br...@briandesmond.com>



c - 312.731.3132



From: Rob Bonfiglio 
[mailto:robbonfig...@gmail.com<mailto:robbonfig...@gmail.com>]
Sent: Friday, July 31, 2009 9:03 AM

To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



I had a call once that last for about 12 hours...but that was mostly b/c the 
SharePoint engineer didn't seem to know much about SQL...after about 10-11 
hours of working he got a SQL engineer on the phone and it was fixed pretty 
quickly.

On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee 
mailto:c...@massbar.org>> wrote:

+1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is not 
spiffy.



CFee







From: Ken Schaefer [mailto:k...@adopenstatic.com<mailto:k...@adopenstatic.com>]

Sent: Thursday, July 30, 2009 8:05 PM

To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



Four hours is nothing ;-)



We've had PSS calls open for weeks with SharePoint. Had another SharePoint + 
DPM issue that went all the way back to the PGs to have them figure out which 
of the two products (or how they were interacting) was breaking DPM. I think 
that was 6 weeks all up.



Cheers

Ken



From: Marty Nelson [mailto:mnel...@transdyn.com<mailto:mnel...@transdyn.com>]
Sent: Friday, 31 July 2009 1:03 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



I ended up on the phone with MS for four hours so something went really wrong 
and thank god they knew where to fix it!



Thanks again for the suggestions.



-Marty



From: Ken Schaefer [mailto:k...@adopenstatic.com<mailto:k...@adopenstatic.com>]
Sent: Wednesday, July 29, 2009 6:20 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



The Configuration Database is an SQL Server (or MSDE) database somewhere. It's 
usually called SharePoint_Config (for MOSS at least). So, you have to have SQL 
Server or MSDE somewhere, and it needs to be hosting this database.



You can run the SharePoint Technologies Configuration Wizard to reconnect to 
the database, but you obviously need to know what your SQL Server name/instance 
is...



Cheers
Ken



From: Marty Nelson [mailto:mnel...@transdyn.com<mailto:mnel...@transdyn.com>]
Sent: Thursday, 30 July 2009 3:49 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."



Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.



This database error is a new phenomenon since I last posted



Thanks,



-Marty



From: Marty Nelson [mailto:mnel...@transdyn.com<mailto:mnel...@transdyn.com>]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS



So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Rob Bonfiglio]

We were part of a University who spent lots of money on Microsoft (in EDU
terms anyway.  Microsoft almost gives things away to the EDU space.)  But,
my manager wasn't all that great on keeping up with the account
numbersso I'm not sure which level of support I got compared to what I
was supposed to get.  From what you describe it sounds like I didn't get the
Premier support.

On Fri, Jul 31, 2009 at 10:24 AM, Brian Desmond wrote:

>  *A lot of this is also a function of the fact that you get totally
> different support if you’re calling on a pro case (when you call and put it
> on a credit card) versus a premier contract. Premiere support comes with
> SLAs, a TAM to complain to, etc. The pro cases folks are outsourced and come
> with none of that. You get what you pay for essentially…*
>
> * *
>
> *Thanks,*
>
> *Brian Desmond*
>
> *br...@briandesmond.com*
>
> * *
>
> *c - 312.731.3132*
>
> * *
>
> *From:* Rob Bonfiglio [mailto:robbonfig...@gmail.com]
> *Sent:* Friday, July 31, 2009 9:03 AM
> *To:* NT System Admin Issues
> *Subject:* Re: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I had a call once that last for about 12 hours...but that was mostly b/c
> the SharePoint engineer didn't seem to know much about SQL...after about
> 10-11 hours of working he got a SQL engineer on the phone and it was fixed
> pretty quickly.
>
> On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:
>
> +1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is not
> spiffy.
>
>
>
> *CFee*
>
>
>
>
>  ----------
>
> *From:* Ken Schaefer [mailto:k...@adopenstatic.com]
>
> *Sent:* Thursday, July 30, 2009 8:05 PM
>
>
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> Four hours is nothing ;-)
>
>
>
> We’ve had PSS calls open for weeks with SharePoint. Had another SharePoint
> + DPM issue that went all the way back to the PGs to have them figure out
> which of the two products (or how they were interacting) was breaking DPM. I
> think that was 6 weeks all up.
>
>
>
> Cheers
>
> Ken
>
>
>
> *From:* Marty Nelson [mailto:mnel...@transdyn.com]
> *Sent:* Friday, 31 July 2009 1:03 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I ended up on the phone with MS for four hours so something went really
> wrong and thank god they knew where to fix it!
>
>
>
> Thanks again for the suggestions.
>
>
>
> -Marty
>
>
>
> *From:* Ken Schaefer [mailto:k...@adopenstatic.com]
> *Sent:* Wednesday, July 29, 2009 6:20 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> The Configuration Database is an SQL Server (or MSDE) database somewhere.
> It’s usually called SharePoint_Config (for MOSS at least). So, you have to
> have SQL Server or MSDE somewhere, and it needs to be hosting this database.
>
>
>
> You can run the SharePoint Technologies Configuration Wizard to reconnect
> to the database, but you obviously need to know what your SQL Server
> name/instance is...
>
>
>
> Cheers
> Ken
>
>
>
> *From:* Marty Nelson [mailto:mnel...@transdyn.com]
> *Sent:* Thursday, 30 July 2009 3:49 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> Sorry, a little more info.  This is running on a W2K3 SP@ machine with
> IE7.  Now it’s degraded to the point to where I cannot even connect to the
> central management page.  Says “Cannot connect to the configuration
> database.”
>
>
>
> Now when I set this up originally YEARS ago, I accepted all of the defaults
> and now have no idea where the data resides.  I have ~* very lightly used
> SharePoint sites, none of which are available at the moment.
>
>
>
> This database error is a new phenomenon since I last posted
>
>
>
> Thanks,
>
>
>
> -Marty
>
>
>
> *From:* Marty Nelson [mailto:mnel...@transdyn.com]
> *Sent:* Wednesday, July 29, 2009 10:20 AM
> *To:* NT System Admin Issues
> *Subject:* Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> So I started the workup to this upgrade yesterday.  Got all of the prereq
> stuff loaded, ran a prescan everything came back dandy.  Ran the upgrade,
> looked like it finished with no problems.   And that’s where it fell off of
> a cliff.  Looking at the upgrade.log file ther

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Brian Desmond]

A lot of this is also a function of the fact that you get totally different 
support if you're calling on a pro case (when you call and put it on a credit 
card) versus a premier contract. Premiere support comes with SLAs, a TAM to 
complain to, etc. The pro cases folks are outsourced and come with none of 
that. You get what you pay for essentially...

Thanks,
Brian Desmond
br...@briandesmond.com

c - 312.731.3132

From: Rob Bonfiglio [mailto:robbonfig...@gmail.com]
Sent: Friday, July 31, 2009 9:03 AM
To: NT System Admin Issues
Subject: Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

I had a call once that last for about 12 hours...but that was mostly b/c the 
SharePoint engineer didn't seem to know much about SQL...after about 10-11 
hours of working he got a SQL engineer on the phone and it was fixed pretty 
quickly.
On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee 
mailto:c...@massbar.org>> wrote:
+1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is not 
spiffy.

CFee



From: Ken Schaefer [mailto:k...@adopenstatic.com<mailto:k...@adopenstatic.com>]
Sent: Thursday, July 30, 2009 8:05 PM

To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS


Four hours is nothing ;-)



We've had PSS calls open for weeks with SharePoint. Had another SharePoint + 
DPM issue that went all the way back to the PGs to have them figure out which 
of the two products (or how they were interacting) was breaking DPM. I think 
that was 6 weeks all up.



Cheers

Ken



From: Marty Nelson [mailto:mnel...@transdyn.com<mailto:mnel...@transdyn.com>]
Sent: Friday, 31 July 2009 1:03 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



I ended up on the phone with MS for four hours so something went really wrong 
and thank god they knew where to fix it!



Thanks again for the suggestions.



-Marty



From: Ken Schaefer [mailto:k...@adopenstatic.com<mailto:k...@adopenstatic.com>]
Sent: Wednesday, July 29, 2009 6:20 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



The Configuration Database is an SQL Server (or MSDE) database somewhere. It's 
usually called SharePoint_Config (for MOSS at least). So, you have to have SQL 
Server or MSDE somewhere, and it needs to be hosting this database.



You can run the SharePoint Technologies Configuration Wizard to reconnect to 
the database, but you obviously need to know what your SQL Server name/instance 
is...



Cheers
Ken



From: Marty Nelson [mailto:mnel...@transdyn.com<mailto:mnel...@transdyn.com>]
Sent: Thursday, 30 July 2009 3:49 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS



Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."



Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.



This database error is a new phenomenon since I last posted



Thanks,



-Marty



From: Marty Nelson [mailto:mnel...@transdyn.com<mailto:mnel...@transdyn.com>]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS



So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of a cliff.  
Looking at the upgrade.log file there are some errors and failures, but I have 
no idea what it means, much less how to fix them.  If there's anyone out there 
that can help me out I would greatly appreciate it!



FWIW, these are the instructions I've been following:



http://technet.microsoft.com/en-us/library/cc424954.aspx



PLEASE HELP!



-Marty
































~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Rob Bonfiglio]

I had a call once that last for about 12 hours...but that was mostly b/c the
SharePoint engineer didn't seem to know much about SQL...after about 10-11
hours of working he got a SQL engineer on the phone and it was fixed pretty
quickly.

On Fri, Jul 31, 2009 at 9:42 AM, Carol Fee  wrote:

>  +1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is
> not spiffy.
>
> *CFee*
>
>
>  --
>  *From:* Ken Schaefer [mailto:k...@adopenstatic.com]
> *Sent:* Thursday, July 30, 2009 8:05 PM
>
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>Four hours is nothing ;-)
>
>
>
> We’ve had PSS calls open for weeks with SharePoint. Had another SharePoint
> + DPM issue that went all the way back to the PGs to have them figure out
> which of the two products (or how they were interacting) was breaking DPM. I
> think that was 6 weeks all up.
>
>
>
> Cheers
>
> Ken
>
>
>
> *From:* Marty Nelson [mailto:mnel...@transdyn.com]
> *Sent:* Friday, 31 July 2009 1:03 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> I ended up on the phone with MS for four hours so something went really
> wrong and thank god they knew where to fix it!
>
>
>
> Thanks again for the suggestions.
>
>
>
> -Marty
>
>
>
> *From:* Ken Schaefer [mailto:k...@adopenstatic.com]
> *Sent:* Wednesday, July 29, 2009 6:20 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> The Configuration Database is an SQL Server (or MSDE) database somewhere.
> It’s usually called SharePoint_Config (for MOSS at least). So, you have to
> have SQL Server or MSDE somewhere, and it needs to be hosting this database.
>
>
>
> You can run the SharePoint Technologies Configuration Wizard to reconnect
> to the database, but you obviously need to know what your SQL Server
> name/instance is...
>
>
>
> Cheers
> Ken
>
>
>
> *From:* Marty Nelson [mailto:mnel...@transdyn.com]
> *Sent:* Thursday, 30 July 2009 3:49 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Is there a SharePoint Expert that can help me out? 2.0 -
> 3.0 PROBLEMS
>
>
>
> Sorry, a little more info.  This is running on a W2K3 SP@ machine with
> IE7.  Now it’s degraded to the point to where I cannot even connect to the
> central management page.  Says “Cannot connect to the configuration
> database.”
>
>
>
> Now when I set this up originally YEARS ago, I accepted all of the defaults
> and now have no idea where the data resides.  I have ~* very lightly used
> SharePoint sites, none of which are available at the moment.
>
>
>
> This database error is a new phenomenon since I last posted
>
>
>
> Thanks,
>
>
>
> -Marty
>
>
>
> *From:* Marty Nelson [mailto:mnel...@transdyn.com]
> *Sent:* Wednesday, July 29, 2009 10:20 AM
> *To:* NT System Admin Issues
> *Subject:* Is there a SharePoint Expert that can help me out? 2.0 - 3.0
> PROBLEMS
>
>
>
> So I started the workup to this upgrade yesterday.  Got all of the prereq
> stuff loaded, ran a prescan everything came back dandy.  Ran the upgrade,
> looked like it finished with no problems.   And that’s where it fell off of
> a cliff.  Looking at the upgrade.log file there are some errors and
> failures, but I have no idea what it means, much less how to fix them.  If
> there’s anyone out there that can help me out I would greatly appreciate it!
>
>
>
> FWIW, these are the instructions I’ve been following:
>
>
>
> http://technet.microsoft.com/en-us/library/cc424954.aspx
>
>
>
> PLEASE HELP!
>
>
>
> -Marty
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Carol Fee]

+1 on that.  You really did get lucky.  PSS for SharePoint and MOSS is
not spiffy.
 
CFee
 



From: Ken Schaefer [mailto:k...@adopenstatic.com] 
Sent: Thursday, July 30, 2009 8:05 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS



Four hours is nothing ;-)

 

We've had PSS calls open for weeks with SharePoint. Had another
SharePoint + DPM issue that went all the way back to the PGs to have
them figure out which of the two products (or how they were interacting)
was breaking DPM. I think that was 6 weeks all up.

 

Cheers

Ken

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Friday, 31 July 2009 1:03 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

I ended up on the phone with MS for four hours so something went really
wrong and thank god they knew where to fix it!

 

Thanks again for the suggestions.

 

-Marty

 

From: Ken Schaefer [mailto:k...@adopenstatic.com] 
Sent: Wednesday, July 29, 2009 6:20 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

The Configuration Database is an SQL Server (or MSDE) database
somewhere. It's usually called SharePoint_Config (for MOSS at least).
So, you have to have SQL Server or MSDE somewhere, and it needs to be
hosting this database.

 

You can run the SharePoint Technologies Configuration Wizard to
reconnect to the database, but you obviously need to know what your SQL
Server name/instance is...

 

Cheers
Ken

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Thursday, 30 July 2009 3:49 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

Sorry, a little more info.  This is running on a W2K3 SP@ machine with
IE7.  Now it's degraded to the point to where I cannot even connect to
the central management page.  Says "Cannot connect to the configuration
database."

 

Now when I set this up originally YEARS ago, I accepted all of the
defaults and now have no idea where the data resides.  I have ~* very
lightly used SharePoint sites, none of which are available at the
moment.  

 

This database error is a new phenomenon since I last posted

 

Thanks,

 

-Marty

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
PROBLEMS

 

So I started the workup to this upgrade yesterday.  Got all of the
prereq stuff loaded, ran a prescan everything came back dandy.  Ran the
upgrade, looked like it finished with no problems.   And that's where it
fell off of a cliff.  Looking at the upgrade.log file there are some
errors and failures, but I have no idea what it means, much less how to
fix them.  If there's anyone out there that can help me out I would
greatly appreciate it!

 

FWIW, these are the instructions I've been following:

 

http://technet.microsoft.com/en-us/library/cc424954.aspx

 

PLEASE HELP!

 

-Marty

 

 

 

 

 

 

 

 

 

 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Ken Schaefer]

Four hours is nothing ;-)

We've had PSS calls open for weeks with SharePoint. Had another SharePoint + 
DPM issue that went all the way back to the PGs to have them figure out which 
of the two products (or how they were interacting) was breaking DPM. I think 
that was 6 weeks all up.

Cheers
Ken

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Friday, 31 July 2009 1:03 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

I ended up on the phone with MS for four hours so something went really wrong 
and thank god they knew where to fix it!

Thanks again for the suggestions.

-Marty

From: Ken Schaefer [mailto:k...@adopenstatic.com]
Sent: Wednesday, July 29, 2009 6:20 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

The Configuration Database is an SQL Server (or MSDE) database somewhere. It's 
usually called SharePoint_Config (for MOSS at least). So, you have to have SQL 
Server or MSDE somewhere, and it needs to be hosting this database.

You can run the SharePoint Technologies Configuration Wizard to reconnect to 
the database, but you obviously need to know what your SQL Server name/instance 
is...

Cheers
Ken

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Thursday, 30 July 2009 3:49 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."

Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.

This database error is a new phenomenon since I last posted

Thanks,

-Marty

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of a cliff.  
Looking at the upgrade.log file there are some errors and failures, but I have 
no idea what it means, much less how to fix them.  If there's anyone out there 
that can help me out I would greatly appreciate it!

FWIW, these are the instructions I've been following:

http://technet.microsoft.com/en-us/library/cc424954.aspx

PLEASE HELP!

-Marty


















~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Marty Nelson]

I ended up on the phone with MS for four hours so something went really wrong 
and thank god they knew where to fix it!

Thanks again for the suggestions.

-Marty

From: Ken Schaefer [mailto:k...@adopenstatic.com]
Sent: Wednesday, July 29, 2009 6:20 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

The Configuration Database is an SQL Server (or MSDE) database somewhere. It's 
usually called SharePoint_Config (for MOSS at least). So, you have to have SQL 
Server or MSDE somewhere, and it needs to be hosting this database.

You can run the SharePoint Technologies Configuration Wizard to reconnect to 
the database, but you obviously need to know what your SQL Server name/instance 
is...

Cheers
Ken

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Thursday, 30 July 2009 3:49 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."

Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.

This database error is a new phenomenon since I last posted

Thanks,

-Marty

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of a cliff.  
Looking at the upgrade.log file there are some errors and failures, but I have 
no idea what it means, much less how to fix them.  If there's anyone out there 
that can help me out I would greatly appreciate it!

FWIW, these are the instructions I've been following:

http://technet.microsoft.com/en-us/library/cc424954.aspx

PLEASE HELP!

-Marty














~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Ken Schaefer]

The Configuration Database is an SQL Server (or MSDE) database somewhere. It's 
usually called SharePoint_Config (for MOSS at least). So, you have to have SQL 
Server or MSDE somewhere, and it needs to be hosting this database.

You can run the SharePoint Technologies Configuration Wizard to reconnect to 
the database, but you obviously need to know what your SQL Server name/instance 
is...

Cheers
Ken

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Thursday, 30 July 2009 3:49 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."

Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.

This database error is a new phenomenon since I last posted

Thanks,

-Marty

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of a cliff.  
Looking at the upgrade.log file there are some errors and failures, but I have 
no idea what it means, much less how to fix them.  If there's anyone out there 
that can help me out I would greatly appreciate it!

FWIW, these are the instructions I've been following:

http://technet.microsoft.com/en-us/library/cc424954.aspx

PLEASE HELP!

-Marty










~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Richard Stovall]

No sweat.  I hope they can get you back up again quickly.

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Wednesday, July 29, 2009 2:38 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

Thanks for the numbers Richard, I was just looking for those.   Waiting
for a call back now.

 

Thanks,

 

-Marty

 

From: Richard Stovall [mailto:richard.stov...@researchdata.com] 
Sent: Wednesday, July 29, 2009 11:02 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

For all its benefits, I've found that Sharepoint can also be an ugly,
nasty, hateful beast.  If you're down and need to get back up pdq you
might try Microsoft Product Support Services.

 

http://support.microsoft.com/gp/offerprophone_new

 

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Wednesday, July 29, 2009 1:49 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

Sorry, a little more info.  This is running on a W2K3 SP@ machine with
IE7.  Now it's degraded to the point to where I cannot even connect to
the central management page.  Says "Cannot connect to the configuration
database."

 

Now when I set this up originally YEARS ago, I accepted all of the
defaults and now have no idea where the data resides.  I have ~* very
lightly used SharePoint sites, none of which are available at the
moment.  

 

This database error is a new phenomenon since I last posted

 

Thanks,

 

-Marty

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
PROBLEMS

 

So I started the workup to this upgrade yesterday.  Got all of the
prereq stuff loaded, ran a prescan everything came back dandy.  Ran the
upgrade, looked like it finished with no problems.   And that's where it
fell off of a cliff.  Looking at the upgrade.log file there are some
errors and failures, but I have no idea what it means, much less how to
fix them.  If there's anyone out there that can help me out I would
greatly appreciate it!

 

FWIW, these are the instructions I've been following:

 

http://technet.microsoft.com/en-us/library/cc424954.aspx

 

PLEASE HELP!

 

-Marty

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Marty Nelson]

Thanks for the numbers Richard, I was just looking for those.   Waiting for a 
call back now.

Thanks,

-Marty

From: Richard Stovall [mailto:richard.stov...@researchdata.com]
Sent: Wednesday, July 29, 2009 11:02 AM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

For all its benefits, I've found that Sharepoint can also be an ugly, nasty, 
hateful beast.  If you're down and need to get back up pdq you might try 
Microsoft Product Support Services.

http://support.microsoft.com/gp/offerprophone_new


From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Wednesday, July 29, 2009 1:49 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 
PROBLEMS

Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."

Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.

This database error is a new phenomenon since I last posted

Thanks,

-Marty

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of a cliff.  
Looking at the upgrade.log file there are some errors and failures, but I have 
no idea what it means, much less how to fix them.  If there's anyone out there 
that can help me out I would greatly appreciate it!

FWIW, these are the instructions I've been following:

http://technet.microsoft.com/en-us/library/cc424954.aspx

PLEASE HELP!

-Marty














~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Richard Stovall]

For all its benefits, I've found that Sharepoint can also be an ugly,
nasty, hateful beast.  If you're down and need to get back up pdq you
might try Microsoft Product Support Services.

 

http://support.microsoft.com/gp/offerprophone_new

 

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Wednesday, July 29, 2009 1:49 PM
To: NT System Admin Issues
Subject: RE: Is there a SharePoint Expert that can help me out? 2.0 -
3.0 PROBLEMS

 

Sorry, a little more info.  This is running on a W2K3 SP@ machine with
IE7.  Now it's degraded to the point to where I cannot even connect to
the central management page.  Says "Cannot connect to the configuration
database."

 

Now when I set this up originally YEARS ago, I accepted all of the
defaults and now have no idea where the data resides.  I have ~* very
lightly used SharePoint sites, none of which are available at the
moment.  

 

This database error is a new phenomenon since I last posted

 

Thanks,

 

-Marty

 

From: Marty Nelson [mailto:mnel...@transdyn.com] 
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0
PROBLEMS

 

So I started the workup to this upgrade yesterday.  Got all of the
prereq stuff loaded, ran a prescan everything came back dandy.  Ran the
upgrade, looked like it finished with no problems.   And that's where it
fell off of a cliff.  Looking at the upgrade.log file there are some
errors and failures, but I have no idea what it means, much less how to
fix them.  If there's anyone out there that can help me out I would
greatly appreciate it!

 

FWIW, these are the instructions I've been following:

 

http://technet.microsoft.com/en-us/library/cc424954.aspx

 

PLEASE HELP!

 

-Marty

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

[Marty Nelson]

Sorry, a little more info.  This is running on a W2K3 SP@ machine with IE7.  
Now it's degraded to the point to where I cannot even connect to the central 
management page.  Says "Cannot connect to the configuration database."

Now when I set this up originally YEARS ago, I accepted all of the defaults and 
now have no idea where the data resides.  I have ~* very lightly used 
SharePoint sites, none of which are available at the moment.

This database error is a new phenomenon since I last posted

Thanks,

-Marty

From: Marty Nelson [mailto:mnel...@transdyn.com]
Sent: Wednesday, July 29, 2009 10:20 AM
To: NT System Admin Issues
Subject: Is there a SharePoint Expert that can help me out? 2.0 - 3.0 PROBLEMS

So I started the workup to this upgrade yesterday.  Got all of the prereq stuff 
loaded, ran a prescan everything came back dandy.  Ran the upgrade, looked like 
it finished with no problems.   And that's where it fell off of a cliff.  
Looking at the upgrade.log file there are some errors and failures, but I have 
no idea what it means, much less how to fix them.  If there's anyone out there 
that can help me out I would greatly appreciate it!

FWIW, these are the instructions I've been following:

http://technet.microsoft.com/en-us/library/cc424954.aspx

PLEASE HELP!

-Marty






~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~