RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist
The head of Veritas support is the head of GFI support, fwiw. -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 1:51 PM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +100 I spoke with those guys back when BackupExec was a Veritas product. Those guys TOTALLY rocked. It was actually cool how the call was transferred from one time zone to another as well. The handoff was smooth, unlike what you would expect, and I didn't have to explain everything all over again. The next tech that took the call was able to pickup the torch and run with it without even batting an eye, and got my problem resolved. Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Sean Rector [mailto:sean.rec...@vaopera.org] Sent: Tuesday, July 13, 2010 1:49 PM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +1 Some of my best calls were with Veritas NetBackup support in Australia during the wee hours... Sean Rector, MCSE -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 1:46 PM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist But for what it is worth, I don't care what country someone is in, but if they are going to support a product in English, they need to be able to speak it so well that a person whose first language is English is barely able to tell the difference. AND they had better know the product like the back of their hand. I've had great experiences talking to people in other parts of the world, and I've had miserable experiences speaking with people in other parts of the world. Sometimes they've known the product, and sometimes they haven't. Either way, the times that they were able to effectively speak my language, it made a world of difference for the better... It goes both ways. If I'm going to buy a product that is supported by people who speak another language, I'd better be prepared to speak their language or suffer the consequences... By the same token, if you're going to be supporting a product, you'd better be able to properly speak the primary language of your consumers. Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 11:49 AM To: NT System Admin Issues Subject: [SPAM] - RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +1000 Same goes for GFI. I had to call their tech support a couple of months ago and got someone who not only was in North America, but also less than 90 minutes' drive from me (I happen to be in North Carolina, where GFI is based). Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Phillip Partipilo [mailto:p...@psnet.com] Sent: Tuesday, July 13, 2010 11:41 AM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software I'll have to say... This. I'm sick of companies where I call for support and get somebody in India reading cue cards. Sure I might have to be on hold for a while when I call Sunbelt but I get somebody who actually knows their product. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 -Original Message- From: Roger Wright [mailto:rhw...@gmail.com] Sent: Tuesday, July 13, 2010 11:31 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software Obviously, GFI wanted VIPRE technology to round out their product line. And they've obtained a great product. But I hope the stellar interaction between the company and its customer base will continue. That has been the most refreshing aspect of dealing with Sunbelt as far as I'm concerned. Die dulci fruere! Roger Wright ___ On Tue, Jul 13, 2010 at 11:02 AM, Don Guyer don.gu...@prufoxroach.com wrote: Vipre was at the top of my list (so far) for possible a/v replacement here, not so sure what to think now. Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Tuesday, July 13, 2010 10:40 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software LOL Well said. -ASB: http://XeeSM.com/AndrewBaker On Tue, Jul 13, 2010 at 8:15 AM, James Rankin kz2
RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist
But for what it is worth, I don't care what country someone is in, but if they are going to support a product in English, they need to be able to speak it so well that a person whose first language is English is barely able to tell the difference. AND they had better know the product like the back of their hand. I've had great experiences talking to people in other parts of the world, and I've had miserable experiences speaking with people in other parts of the world. Sometimes they've known the product, and sometimes they haven't. Either way, the times that they were able to effectively speak my language, it made a world of difference for the better... It goes both ways. If I'm going to buy a product that is supported by people who speak another language, I'd better be prepared to speak their language or suffer the consequences... By the same token, if you're going to be supporting a product, you'd better be able to properly speak the primary language of your consumers. Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 11:49 AM To: NT System Admin Issues Subject: [SPAM] - RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +1000 Same goes for GFI. I had to call their tech support a couple of months ago and got someone who not only was in North America, but also less than 90 minutes' drive from me (I happen to be in North Carolina, where GFI is based). Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Phillip Partipilo [mailto:p...@psnet.com] Sent: Tuesday, July 13, 2010 11:41 AM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software I'll have to say... This. I'm sick of companies where I call for support and get somebody in India reading cue cards. Sure I might have to be on hold for a while when I call Sunbelt but I get somebody who actually knows their product. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 -Original Message- From: Roger Wright [mailto:rhw...@gmail.com] Sent: Tuesday, July 13, 2010 11:31 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software Obviously, GFI wanted VIPRE technology to round out their product line. And they've obtained a great product. But I hope the stellar interaction between the company and its customer base will continue. That has been the most refreshing aspect of dealing with Sunbelt as far as I'm concerned. Die dulci fruere! Roger Wright ___ On Tue, Jul 13, 2010 at 11:02 AM, Don Guyer don.gu...@prufoxroach.com wrote: Vipre was at the top of my list (so far) for possible a/v replacement here, not so sure what to think now. Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Tuesday, July 13, 2010 10:40 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software LOL Well said. -ASB: http://XeeSM.com/AndrewBaker On Tue, Jul 13, 2010 at 8:15 AM, James Rankin kz2...@googlemail.com wrote: I feel a little disappointed too, butat least they weren't acquired by Symantec :-) On 13 July 2010 13:13, Andy Shook andy.sh...@peak10.com wrote: Well, well, well. While I freely acknowledge there is more going on here than I will ever know. I can't help but feel let down. Alex\Sunbelt...why? You have such a good thing going, why change? Sunbelt is an industry leader as far as support and product reliability. Why does this feel like I just got kicked in the chest? Andy Shook Senior Sales Engineer | Peak 10, Inc. 8910 Lenox Pointe Drive, Suite B, Charlotte, NC 28273 office: (704) 264-1078 fax: (704) 264-1075 mobile: (803) 517-2168 email: andy.sh...@peak10.com www.peak10.com -Original Message- From: Webster [mailto:webs...@carlwebster.com] Sent: Tuesday, July 13, 2010 7:26 AM To: NT System Admin Issues Subject: FW: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software Today, it was announced that Sunbelt Software has been acquired by GFI Software. The new combined entity will provide a wide range of security and infrastructure software solutions, both on-premise and in the cloud. View the press release here: http://www.sunbeltsoftware.com/Press/Releases/?id=362 This Wednesday, July 14th, GFI's CEO, Walter Scott and I will be holding a webinar to discuss the transaction, which we invite you to attend. The details of the webinar are as follows: CEO
RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist
+1 Some of my best calls were with Veritas NetBackup support in Australia during the wee hours... Sean Rector, MCSE -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 1:46 PM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist But for what it is worth, I don't care what country someone is in, but if they are going to support a product in English, they need to be able to speak it so well that a person whose first language is English is barely able to tell the difference. AND they had better know the product like the back of their hand. I've had great experiences talking to people in other parts of the world, and I've had miserable experiences speaking with people in other parts of the world. Sometimes they've known the product, and sometimes they haven't. Either way, the times that they were able to effectively speak my language, it made a world of difference for the better... It goes both ways. If I'm going to buy a product that is supported by people who speak another language, I'd better be prepared to speak their language or suffer the consequences... By the same token, if you're going to be supporting a product, you'd better be able to properly speak the primary language of your consumers. Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 11:49 AM To: NT System Admin Issues Subject: [SPAM] - RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +1000 Same goes for GFI. I had to call their tech support a couple of months ago and got someone who not only was in North America, but also less than 90 minutes' drive from me (I happen to be in North Carolina, where GFI is based). Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Phillip Partipilo [mailto:p...@psnet.com] Sent: Tuesday, July 13, 2010 11:41 AM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software I'll have to say... This. I'm sick of companies where I call for support and get somebody in India reading cue cards. Sure I might have to be on hold for a while when I call Sunbelt but I get somebody who actually knows their product. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 -Original Message- From: Roger Wright [mailto:rhw...@gmail.com] Sent: Tuesday, July 13, 2010 11:31 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software Obviously, GFI wanted VIPRE technology to round out their product line. And they've obtained a great product. But I hope the stellar interaction between the company and its customer base will continue. That has been the most refreshing aspect of dealing with Sunbelt as far as I'm concerned. Die dulci fruere! Roger Wright ___ On Tue, Jul 13, 2010 at 11:02 AM, Don Guyer don.gu...@prufoxroach.com wrote: Vipre was at the top of my list (so far) for possible a/v replacement here, not so sure what to think now. Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Tuesday, July 13, 2010 10:40 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software LOL Well said. -ASB: http://XeeSM.com/AndrewBaker On Tue, Jul 13, 2010 at 8:15 AM, James Rankin kz2...@googlemail.com wrote: I feel a little disappointed too, butat least they weren't acquired by Symantec :-) On 13 July 2010 13:13, Andy Shook andy.sh...@peak10.com wrote: Well, well, well. While I freely acknowledge there is more going on here than I will ever know. I can't help but feel let down. Alex\Sunbelt...why? You have such a good thing going, why change? Sunbelt is an industry leader as far as support and product reliability. Why does this feel like I just got kicked in the chest? Andy Shook Senior Sales Engineer | Peak 10, Inc. 8910 Lenox Pointe Drive, Suite B, Charlotte, NC 28273 office: (704) 264-1078 fax: (704) 264-1075 mobile: (803) 517-2168 email: andy.sh...@peak10.com www.peak10.com -Original Message- From: Webster [mailto:webs...@carlwebster.com] Sent: Tuesday, July 13, 2010 7:26 AM To: NT System Admin Issues Subject: FW: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software Today, it was announced that Sunbelt Software has been acquired by GFI Software. The new combined entity will provide a wide range of security
RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist
+100 I spoke with those guys back when BackupExec was a Veritas product. Those guys TOTALLY rocked. It was actually cool how the call was transferred from one time zone to another as well. The handoff was smooth, unlike what you would expect, and I didn't have to explain everything all over again. The next tech that took the call was able to pickup the torch and run with it without even batting an eye, and got my problem resolved. Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Sean Rector [mailto:sean.rec...@vaopera.org] Sent: Tuesday, July 13, 2010 1:49 PM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +1 Some of my best calls were with Veritas NetBackup support in Australia during the wee hours... Sean Rector, MCSE -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 1:46 PM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist But for what it is worth, I don't care what country someone is in, but if they are going to support a product in English, they need to be able to speak it so well that a person whose first language is English is barely able to tell the difference. AND they had better know the product like the back of their hand. I've had great experiences talking to people in other parts of the world, and I've had miserable experiences speaking with people in other parts of the world. Sometimes they've known the product, and sometimes they haven't. Either way, the times that they were able to effectively speak my language, it made a world of difference for the better... It goes both ways. If I'm going to buy a product that is supported by people who speak another language, I'd better be prepared to speak their language or suffer the consequences... By the same token, if you're going to be supporting a product, you'd better be able to properly speak the primary language of your consumers. Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Raper, Jonathan - Eagle [mailto:jra...@eaglemds.com] Sent: Tuesday, July 13, 2010 11:49 AM To: NT System Admin Issues Subject: [SPAM] - RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software - Domain does not exist +1000 Same goes for GFI. I had to call their tech support a couple of months ago and got someone who not only was in North America, but also less than 90 minutes' drive from me (I happen to be in North Carolina, where GFI is based). Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians Associates, PA jra...@eaglemds.com www.eaglemds.com -Original Message- From: Phillip Partipilo [mailto:p...@psnet.com] Sent: Tuesday, July 13, 2010 11:41 AM To: NT System Admin Issues Subject: RE: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software I'll have to say... This. I'm sick of companies where I call for support and get somebody in India reading cue cards. Sure I might have to be on hold for a while when I call Sunbelt but I get somebody who actually knows their product. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 -Original Message- From: Roger Wright [mailto:rhw...@gmail.com] Sent: Tuesday, July 13, 2010 11:31 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software Obviously, GFI wanted VIPRE technology to round out their product line. And they've obtained a great product. But I hope the stellar interaction between the company and its customer base will continue. That has been the most refreshing aspect of dealing with Sunbelt as far as I'm concerned. Die dulci fruere! Roger Wright ___ On Tue, Jul 13, 2010 at 11:02 AM, Don Guyer don.gu...@prufoxroach.com wrote: Vipre was at the top of my list (so far) for possible a/v replacement here, not so sure what to think now. Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Tuesday, July 13, 2010 10:40 AM To: NT System Admin Issues Subject: Re: Letter from Sunbelt CEO: GFI Acquires Sunbelt Software LOL Well said. -ASB: http://XeeSM.com/AndrewBaker On Tue, Jul 13, 2010 at 8:15 AM, James Rankin kz2...@googlemail.com wrote: I feel a little disappointed too, butat least they weren't acquired by Symantec :-) On 13 July 2010 13:13, Andy Shook andy.sh...@peak10.com wrote: Well, well, well. While I freely acknowledge there is more going on here than I will ever know. I can't help but feel let down
