RE: Random explorer.exe issue
Duplicate sids would give you machine errors of the type... machine name not found duplicate name unable to join the domain unable to contact the domain or other type of errors. Since I have been syspreping or sidwalking, I have not seen these errors in a while. So if the errors are not exactly worded I have not seen a duplicate SID cause you not to get a desktop. I would go with the virus or something else corrupting the logon process. It is possible that your machine was compromised and your virus scanner did not restore the logon executable properly. I had this happen a couple of times. Andy0 t 05:44 PM 6/1/2009, Joe Heaton wrote: Don, Wouldn't there be some trace if there were duplicate SIDs detected? I can believe this might be this issue, as we imaged these machines... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ Andy-Ofalt---863-3449--405-Ag-Admin-Bldg--for more information go to http://ict.cas.psu.edu/Contacts.html -- My little blurb to eat up bandwidth and make your mail box even larger +++ The real problem is that IP, a connectionless protocol, was never developed to be the universal protocol. ATM was developed to serve that purpose and failed. +++ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
You will also get domain groups (i.e. Domain Admins), not correctly nesting in local groups. Also remember: you have to check the generalize box in the 2K8 flavor of sysprep ... otherwise you have to run something like newsid... -sc From: andy [mailto:afo...@psu.edu] Sent: Tuesday, June 02, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Random explorer.exe issue Duplicate sids would give you machine errors of the type... machine name not found duplicate name unable to join the domain unable to contact the domain or other type of errors. Since I have been syspreping or sidwalking, I have not seen these errors in a while. So if the errors are not exactly worded I have not seen a duplicate SID cause you not to get a desktop. I would go with the virus or something else corrupting the logon process. It is possible that your machine was compromised and your virus scanner did not restore the logon executable properly. I had this happen a couple of times. Andy0 t 05:44 PM 6/1/2009, Joe Heaton wrote: Don, Wouldn't there be some trace if there were duplicate SIDs detected? I can believe this might be this issue, as we imaged these machines... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/%3E%A0 ~ Andy-Ofalt---863-3449--405-Ag-Admin-Bldg--for more information go to http://ict.cas.psu.edu/Contacts.html http://ict.cas.psu.edu/Contacts.html%A0 -- My little blurb to eat up bandwidth and make your mail box even larger +++ The real problem is that IP, a connectionless protocol, was never developed to be the universal protocol. ATM was developed to serve that purpose and failed. +++ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Don't know about a trace, but even if it doesn't fix this particular issue, I would roll the SIDs of any machines that were imaged as this will eventually rear its ugly head in some fashion. Usually on a Friday right before a long weekend. :) Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Monday, June 01, 2009 5:44 PM To: NT System Admin Issues Subject: RE: Random explorer.exe issue Don, Wouldn't there be some trace if there were duplicate SIDs detected? I can believe this might be this issue, as we imaged these machines... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Random explorer.exe issue
I have an issue with explorer.exe not starting on boot. It has been happening throughout my organization, randomly. Rarely hits the same person twice in a row. They end up coming to me after trying to reboot 2-3 times, with no luck. I tell them how to go into task manager and start a new explorer.exe task, and all their icons pop up, and they are happy. However, I'm at the point of realizing there must be some underlying issue, as it is extremely widespread. The randomness is what really bothers me though, as there are rarely solutions for random issues. But, I'm hoping that you guys can come up with something. I have googled it, and there is plenty of hard disk space, and the registry keys are correct. (userinit, and shell) Any help/advice/tips are greatly appreciated. Thanks, Joe Heaton ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Anything in the event logs? Should be a failure for it on boot that might give you some clues. -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Monday, June 01, 2009 10:45 AM To: NT System Admin Issues Subject: Random explorer.exe issue I have an issue with explorer.exe not starting on boot. It has been happening throughout my organization, randomly. Rarely hits the same person twice in a row. They end up coming to me after trying to reboot 2-3 times, with no luck. I tell them how to go into task manager and start a new explorer.exe task, and all their icons pop up, and they are happy. However, I'm at the point of realizing there must be some underlying issue, as it is extremely widespread. The randomness is what really bothers me though, as there are rarely solutions for random issues. But, I'm hoping that you guys can come up with something. I have googled it, and there is plenty of hard disk space, and the registry keys are correct. (userinit, and shell) Any help/advice/tips are greatly appreciated. Thanks, Joe Heaton ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
My first guess would be that a virus or some sort of malware got into your network and is spreading causing the problem. You might try to download a copy of malwarebytes from malwarebytes.com and run it on any machine which has been affected. It's a free app (although you can buy an enhanced version, the full version works well for scanning and cleaning.) I suspect you'll probably find you have some sort of infection. -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Monday, June 01, 2009 10:45 AM To: NT System Admin Issues Subject: Random explorer.exe issue I have an issue with explorer.exe not starting on boot. It has been happening throughout my organization, randomly. Rarely hits the same person twice in a row. They end up coming to me after trying to reboot 2-3 times, with no luck. I tell them how to go into task manager and start a new explorer.exe task, and all their icons pop up, and they are happy. However, I'm at the point of realizing there must be some underlying issue, as it is extremely widespread. The randomness is what really bothers me though, as there are rarely solutions for random issues. But, I'm hoping that you guys can come up with something. I have googled it, and there is plenty of hard disk space, and the registry keys are correct. (userinit, and shell) Any help/advice/tips are greatly appreciated. Thanks, Joe Heaton ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.48/2148 - Release Date: 06/01/09 06:09:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
What OS? Some reports of the latest SP killing explorer on Vist -sc -Original Message- From: John Aldrich jaldr...@blueridgecarpet.com Sent: Monday, June 01, 2009 10:58 AM To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Subject: RE: Random explorer.exe issue My first guess would be that a virus or some sort of malware got into your network and is spreading causing the problem. You might try to download a copy of malwarebytes from malwarebytes.com and run it on any machine which has been affected. It's a free app (although you can buy an enhanced version, the full version works well for scanning and cleaning.) I suspect you'll probably find you have some sort of infection. -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Monday, June 01, 2009 10:45 AM To: NT System Admin Issues Subject: Random explorer.exe issue I have an issue with explorer.exe not starting on boot. It has been happening throughout my organization, randomly. Rarely hits the same person twice in a row. They end up coming to me after trying to reboot 2-3 times, with no luck. I tell them how to go into task manager and start a new explorer.exe task, and all their icons pop up, and they are happy. However, I'm at the point of realizing there must be some underlying issue, as it is extremely widespread. The randomness is what really bothers me though, as there are rarely solutions for random issues. But, I'm hoping that you guys can come up with something. I have googled it, and there is plenty of hard disk space, and the registry keys are correct. (userinit, and shell) Any help/advice/tips are greatly appreciated. Thanks, Joe Heaton ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.48/2148 - Release Date: 06/01/09 06:09:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
There are no errors in Event Viewer, neither System nor Application. We are running XP SP3. I don't think it's a virus, since it is really random, and rarely occurs twice in a row on the same user. It's been happening since we rolled these new desktops out a few months ago, and they immediately got Symantec installed during that process. As I mentioned in the initial post, I checked the registry keys that my Google-fu came up with, and they are normal. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Last time I saw this (4 or 5 years back) it was an issue with an NT-style logon script that had been modified. IIRC, something in the script couldn't complete and was waiting indefinitely for input. -Bonnie -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Monday, June 01, 2009 7:45 AM To: NT System Admin Issues Subject: Random explorer.exe issue I have an issue with explorer.exe not starting on boot. It has been happening throughout my organization, randomly. Rarely hits the same person twice in a row. They end up coming to me after trying to reboot 2-3 times, with no luck. I tell them how to go into task manager and start a new explorer.exe task, and all their icons pop up, and they are happy. However, I'm at the point of realizing there must be some underlying issue, as it is extremely widespread. The randomness is what really bothers me though, as there are rarely solutions for random issues. But, I'm hoping that you guys can come up with something. I have googled it, and there is plenty of hard disk space, and the registry keys are correct. (userinit, and shell) Any help/advice/tips are greatly appreciated. Thanks, Joe Heaton ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Duplicate computer account SIDs can cause weird issues like this. Don Guyer Systems Engineer - Information Services Prudential, Fox Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Monday, June 01, 2009 12:41 PM To: NT System Admin Issues Subject: RE: Random explorer.exe issue There are no errors in Event Viewer, neither System nor Application. We are running XP SP3. I don't think it's a virus, since it is really random, and rarely occurs twice in a row on the same user. It's been happening since we rolled these new desktops out a few months ago, and they immediately got Symantec installed during that process. As I mentioned in the initial post, I checked the registry keys that my Google-fu came up with, and they are normal. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Don, Wouldn't there be some trace if there were duplicate SIDs detected? I can believe this might be this issue, as we imaged these machines... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Hmm... sounds similar to a logon script problem we saw several years back. I can't recall if it was directly modified or if someone changed a gpo that disallowed it to run properly. Might be worth checking if those kinds of changes were recently made. -Bonnie From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Tuesday, December 23, 2008 10:25 AM To: NT System Admin Issues Subject: Random explorer.exe issue Windows XP Pro, recently deployed from a Ghost image. Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. When we go into Task Manager, explorer.exe is not running, so we start it manually. Everything is fine from then on, at least for that day. Some users don't get this issue again. I have one user, however, this happens to her every day. What makes it worse, is that she is a Director, so it becomes a hot issue. I've done google searches, finding this issue in various places. However, none of them seem exactly like what I'm seeing. There are no errors/warnings in Event Viewer, so I'm just not sure what's going on. Any ideas? Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 jhea...@etp.ca.gov ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Nope, I'm the only one that would make changes to gpo's. The only new thing with the new computers was setting up a new password retention policy, which I made a new, separate GPO for. Joe Heaton Employment Training Panel From: Miller Bonnie L. [mailto:mille...@mukilteo.wednet.edu] Sent: Tuesday, December 23, 2008 10:33 AM To: NT System Admin Issues Subject: RE: Random explorer.exe issue Hmm... sounds similar to a logon script problem we saw several years back. I can't recall if it was directly modified or if someone changed a gpo that disallowed it to run properly. Might be worth checking if those kinds of changes were recently made. -Bonnie From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Tuesday, December 23, 2008 10:25 AM To: NT System Admin Issues Subject: Random explorer.exe issue Windows XP Pro, recently deployed from a Ghost image. Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. When we go into Task Manager, explorer.exe is not running, so we start it manually. Everything is fine from then on, at least for that day. Some users don't get this issue again. I have one user, however, this happens to her every day. What makes it worse, is that she is a Director, so it becomes a hot issue. I've done google searches, finding this issue in various places. However, none of them seem exactly like what I'm seeing. There are no errors/warnings in Event Viewer, so I'm just not sure what's going on. Any ideas? Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 jhea...@etp.ca.gov ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Random explorer.exe issue
On Tue, Dec 23, 2008 at 1:25 PM, Joe Heaton jhea...@etp.ca.gov wrote: Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. Does the problem occur for other user profiles on the same computer(s)? Are you using roaming profiles? If so, does the problem follow the profile around from computer to computer? Determining that will at least tell you (and us) if the problem is with the user profile, or the computer. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Not using roaming profiles, and haven't had a chance to really test other profiles, as it is really random. I have even gotten it myself once or twice since we rolled the new PCs out, which was about a month ago, or so. Joe Heaton Employment Training Panel -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, December 23, 2008 11:02 AM To: NT System Admin Issues Subject: Re: Random explorer.exe issue On Tue, Dec 23, 2008 at 1:25 PM, Joe Heaton jhea...@etp.ca.gov wrote: Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. Does the problem occur for other user profiles on the same computer(s)? Are you using roaming profiles? If so, does the problem follow the profile around from computer to computer? Determining that will at least tell you (and us) if the problem is with the user profile, or the computer. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
I've seen images go bezerks if they are re-syspreped too many times, I keep my limit to 2. I think this is even documented somewhere on MS... That's all I got... I'm sure you checked, but anything in the event log? Perhaps run it through bootvis once to see if it clears up the log jam? -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Tuesday, December 23, 2008 1:22 PM To: NT System Admin Issues Subject: RE: Random explorer.exe issue Not using roaming profiles, and haven't had a chance to really test other profiles, as it is really random. I have even gotten it myself once or twice since we rolled the new PCs out, which was about a month ago, or so. Joe Heaton Employment Training Panel -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, December 23, 2008 11:02 AM To: NT System Admin Issues Subject: Re: Random explorer.exe issue On Tue, Dec 23, 2008 at 1:25 PM, Joe Heaton jhea...@etp.ca.gov wrote: Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. Does the problem occur for other user profiles on the same computer(s)? Are you using roaming profiles? If so, does the problem follow the profile around from computer to computer? Determining that will at least tell you (and us) if the problem is with the user profile, or the computer. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Have you tried a system restore, on those systems (logged on as the user)? -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: 2008-12-23 2:22 To: NT System Admin Issues Subject: RE: Random explorer.exe issue Not using roaming profiles, and haven't had a chance to really test other profiles, as it is really random. I have even gotten it myself once or twice since we rolled the new PCs out, which was about a month ago, or so. Joe Heaton Employment Training Panel -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, December 23, 2008 11:02 AM To: NT System Admin Issues Subject: Re: Random explorer.exe issue On Tue, Dec 23, 2008 at 1:25 PM, Joe Heaton jhea...@etp.ca.gov wrote: Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. Does the problem occur for other user profiles on the same computer(s)? Are you using roaming profiles? If so, does the problem follow the profile around from computer to computer? Determining that will at least tell you (and us) if the problem is with the user profile, or the computer. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ Classification: UNCLASSIFIED Caveats: NONE ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue (UNCLASSIFIED)
No, I haven't. Some of the people that it happens to only get it once, and not since, others once in a while, and so far, one user who is telling me she's gotten it every day for about a week. I'll try the restore on her computer, if I can get on it. Joe Heaton Employment Training Panel -Original Message- From: Kent, Larry CTR USA IMCOM [mailto:larry.k...@us.army.mil] Sent: Tuesday, December 23, 2008 11:31 AM To: NT System Admin Issues Subject: RE: Random explorer.exe issue (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you tried a system restore, on those systems (logged on as the user)? -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: 2008-12-23 2:22 To: NT System Admin Issues Subject: RE: Random explorer.exe issue Not using roaming profiles, and haven't had a chance to really test other profiles, as it is really random. I have even gotten it myself once or twice since we rolled the new PCs out, which was about a month ago, or so. Joe Heaton Employment Training Panel -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, December 23, 2008 11:02 AM To: NT System Admin Issues Subject: Re: Random explorer.exe issue On Tue, Dec 23, 2008 at 1:25 PM, Joe Heaton jhea...@etp.ca.gov wrote: Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. Does the problem occur for other user profiles on the same computer(s)? Are you using roaming profiles? If so, does the problem follow the profile around from computer to computer? Determining that will at least tell you (and us) if the problem is with the user profile, or the computer. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ Classification: UNCLASSIFIED Caveats: NONE ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue
Are the computer SIDs being rolled? Duplicate SIDs will create quirky issues. Don Guyer Systems Engineer Information Services Prudential Fox Roach/ Trident 431 W. Lancaster Avenue Devon, PA 19333 Ph: (610) 993-3299 Fax: (610) 650-5306 www.prufoxroach.com blocked::blocked::http://www.prufoxroach.com/ don.gu...@prufoxroach.com From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Tuesday, December 23, 2008 1:25 PM To: NT System Admin Issues Subject: Random explorer.exe issue Windows XP Pro, recently deployed from a Ghost image. Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. When we go into Task Manager, explorer.exe is not running, so we start it manually. Everything is fine from then on, at least for that day. Some users don't get this issue again. I have one user, however, this happens to her every day. What makes it worse, is that she is a Director, so it becomes a hot issue. I've done google searches, finding this issue in various places. However, none of them seem exactly like what I'm seeing. There are no errors/warnings in Event Viewer, so I'm just not sure what's going on. Any ideas? Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 jhea...@etp.ca.gov ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Random explorer.exe issue (UNCLASSIFIED)
Hmm - instead of trying random things in the hope that they fix the problem, I think you should follow the advice of others here in terms of trying to isolate/understand the problem first. - Perhaps check that explorer.exe isn't crashing when it starts - Perhaps try to see whether the problem occurs on a per-machine or per-user basis (e.g. does the problem follow a user around, does the problem occur for all users on a system etc) Cheers Ken -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: Wednesday, 24 December 2008 6:52 AM To: NT System Admin Issues Subject: RE: Random explorer.exe issue (UNCLASSIFIED) No, I haven't. Some of the people that it happens to only get it once, and not since, others once in a while, and so far, one user who is telling me she's gotten it every day for about a week. I'll try the restore on her computer, if I can get on it. Joe Heaton Employment Training Panel -Original Message- From: Kent, Larry CTR USA IMCOM [mailto:larry.k...@us.army.mil] Sent: Tuesday, December 23, 2008 11:31 AM To: NT System Admin Issues Subject: RE: Random explorer.exe issue (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you tried a system restore, on those systems (logged on as the user)? -Original Message- From: Joe Heaton [mailto:jhea...@etp.ca.gov] Sent: 2008-12-23 2:22 To: NT System Admin Issues Subject: RE: Random explorer.exe issue Not using roaming profiles, and haven't had a chance to really test other profiles, as it is really random. I have even gotten it myself once or twice since we rolled the new PCs out, which was about a month ago, or so. Joe Heaton Employment Training Panel -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, December 23, 2008 11:02 AM To: NT System Admin Issues Subject: Re: Random explorer.exe issue On Tue, Dec 23, 2008 at 1:25 PM, Joe Heaton jhea...@etp.ca.gov wrote: Really random issue, although for some of my users, it's pretty much every time they log in. They turn on their computer in the morning, log in, and get nothing except their wallpaper. No icons, no access to Start, etc. Does the problem occur for other user profiles on the same computer(s)? Are you using roaming profiles? If so, does the problem follow the profile around from computer to computer? Determining that will at least tell you (and us) if the problem is with the user profile, or the computer. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
