Re: [OPEN-ILS-GENERAL] [OPEN-ILS-DEV] Problem loading report inteface

[Linda Jansova]

One more thing - we have also tested Evergreen 3.3.0 on Debian 9 
(Stretch), getting the same results (but this testing was performed 
using our own database data and localized Evergreen, making it difficult 
to tell whether either of the two aren't to blame).


Linda

On 5/30/19 6:43 AM, Linda Jansova wrote:


Hi Galen,

Thank you very much for looking into this!

Linda

On 5/30/19 12:14 AM, Galen Charlton wrote:

Hi Linda,

On Wed, May 29, 2019 at 2:48 PM Linda Jansova > wrote:


So the question is - has anyone tried 3.3.1 and tried to create a
report template folder? Or does anyone have any idea what could
be wrong? (We use the concerto database without localization at
this moment. Also, we keep reloading the interface and clearing
the browser cache.)

Thank you in advance for any ideas!


In my own testing I'm seeing cases where on Debian Stretch the 
combination of the Apache mod_include and mod_xmlent modules, which 
are used to render the reports interface, are no longer returning the 
full page. Enough of it gets returned so that you see an apparently 
complete interface, but not enough of it for it to be fully 
functional. I am working on a writeup for Launchpad and and hope it 
post it tomorrow.


Regards,

Galen
--
Galen Charlton
Implementation and Services Manager
Equinox Open Library Initiative
phone:  1-877-OPEN-ILS (673-6457)
email: g...@equinoxinitiative.org
web: https://equinoxInitiative.org
direct: +1 770-709-5581
cell:   +1 404-984-4366

Re: [OPEN-ILS-GENERAL] Problem loading report inteface

[Galen Charlton]

Hi Linda,

On Wed, May 29, 2019 at 2:48 PM Linda Jansova  wrote:

> So the question is - has anyone tried 3.3.1 and tried to create a report
> template folder? Or does anyone have any idea what could be wrong? (We use
> the concerto database without localization at this moment. Also, we keep
> reloading the interface and clearing the browser cache.)
>
> Thank you in advance for any ideas!
>

In my own testing I'm seeing cases where on Debian Stretch the combination
of the Apache mod_include and mod_xmlent modules, which are used to render
the reports interface, are no longer returning the full page. Enough of it
gets returned so that you see an apparently complete interface, but not
enough of it for it to be fully functional. I am working on a writeup for
Launchpad and and hope it post it tomorrow.

Regards,

Galen
-- 
Galen Charlton
Implementation and Services Manager
Equinox Open Library Initiative
phone:  1-877-OPEN-ILS (673-6457)
email:  g...@equinoxinitiative.org
web:  https://equinoxInitiative.org
direct: +1 770-709-5581
cell:   +1 404-984-4366

Re: [OPEN-ILS-GENERAL] Problem loading report inteface

[Linda Jansova]

Hi,

We have been trying to figure out what is wrong with the reporter 
interface in 3.3.1 (using a fresh install of Ubuntu 18.04 LTS and a 
concerto database), yet when one is logged in as admin, there still does 
not seem to be any option to create a new folder for report templates 
(as can be seen in the attached file). It has been tested both in Chrome 
and Firefox.


When the same interface is loaded in 3.3.0 
(https://bugsquash.missourievergreen.org/eg/staff/ has been used for 
this purpose), it is possible to create a subfolder after clicking on 
Templates.


So the question is - has anyone tried 3.3.1 and tried to create a report 
template folder? Or does anyone have any idea what could be wrong? (We 
use the concerto database without localization at this moment. Also, we 
keep reloading the interface and clearing the browser cache.)


Thank you in advance for any ideas!

Linda

On 5/24/19 10:50 PM, Cerninakova Eva wrote:

Hi,

thanks a lot for the hint. The fm_IDL.xml files seem to be the right 
track: Both files are really different - however, I don't' think the 
differences are related to localization (in a fact, I don't see any 
signs of localization).


Eva





---
Mgr. Eva Cerniňáková
cer...@jabok.cz 
Tel. +420 211 222 409

Knihovna Jabok
http:/knihovna.jabok.cz 
Tel.  +420 211 222 410
Jabok - Vyšší odborná škola sociálně pedagogická a teologická
Salmovská 8, 120 00 Praha 2



pá 24. 5. 2019 v 16:49 odesílatel Jason Stephenson > napsal:


Hi, all!

I want to make a correction to Jason's comments below.  If you're
using
a localization other than English, then the reporter's copy of
fm_IDL.xml will not be identical to the main one in /openils/conf.  It
should be localized to your language.

The autogen.sh script is supposed to take care of this.

Jason

On 5/24/19 9:13 AM, Boyer, Jason A wrote:
> Hi Eva, I and a couple other folks have run into this same issue
> recently. In the end you're at least required to use the Clear
Cache and
> Hard Reload option in Chrome. If that doesn't fix it alone
you'll need
> to make sure that the layout of the 2 fm_IDL.xml files
(/openils/conf/
> and /openils/var/web/reports/) are the same. I don't know if (or
how)
> both end up being localized so that may or may not be an issue to be
> aware of. After they match you may need to restart some services and
> re-run autogen.sh just in case. After all of that, do a hard reload
> again in Chrome on the reporter page and it should finally let
you get
> back to it.
>
> Jason
>
> --
>
> Jason Boyer
>
> Indiana State Library
>
> 315 W. Ohio St.
>
> Indianapolis, IN 46202
>
> http://library.in.gov/
>
>
>

> *From:* Open-ils-general
> mailto:open-ils-general-boun...@list.georgialibraries.org>> on
behalf of
> Cerninakova Eva mailto:cer...@jabok.cz>>
> *Sent:* Friday, May 24, 2019 8:07 AM
> *To:* Evergreen Discussion Group
> *Subject:* [OPEN-ILS-GENERAL] Problem loading report inteface
>
>  This is an EXTERNAL email. Exercise caution. DO NOT open
> attachments or click links from unknown senders or unexpected
email. 
>

>
> Hi,
>
> I wonted to test some  localization bugs and problems related to
> reports using our  Evergreen test server environment (3.3.0, Czech
> localization). However, I came across a problem, that the web client
> report interface can be loaded only partially (see the
attachment) and
> templates search and folder links don't work at all (in production
> environment using Evergreen 3.1.4 the report interface is loaded
> normally  - there are, however, other problems that I just
wanted to test).
> I compared the report interface with Blake's sandbox -
everything works
> fine there.
>
> I'm not sure if it's a localization problem or if it can be
caused by
> some specific settings.
>
> Don't you have an experience with similar behavior of reporter
interface
> (or idea, what could cause the problem)?
>
> Thank you in advance for any hint.
> Eva
>
>
> ---
> Mgr. Eva Cerniňáková
> cer...@jabok.cz  >
> Tel. +420 211 222 409
>
> Knihovna Jabok
> http:/knihovna.jabok.cz 

> Tel.  +420 211 222 410
> Jabok - Vyšší odborná škola sociálně pedagogická a teologická
> Salmovská 8, 120 00 Praha 2
>